I've been with Suburban Propane since 2019, and my experience has been consistently excellent. William was the first face of the company I met, and everything has been great ever since. I really don't understand the negative reviews -- their prices have always been fair, and the team is consistently helpful. I spoke to Crystal today, and she was incredibly kind and helpful, which reflects the kind of service I've come to expect from them. Suburban Propane is a great company, and I highly recommend them! read more

To be fair rhe delivery and tech staff are awesome! No to the bad part. I have been Fighting with them for OVER A YEAR to get their tank out of my yard. No response... guess its considered abandoned and I can take ownership. read more

- Filled my tank without me asking - $5.92 a gallon - $1,050 bill out of the blue - Lots of reputable alternatives in the area - You'll note, they never respond to any of these Yelp reviews either which is another sign of how they do business. read more

Suburban Propane - Propane Near Me - Vista, California

Huge shoutout to William, a delivery driver for suburban. I stopped by for some information not to buy anything. I asked William if he could help me. While his truck was being filled he gave me all of the information I needed and referred me to people who could build the hoses for me. I spent 2 days trying to get this info and William gave it to me in 15 minutes THANK YOU William and Suburban propane for having a professional like him on board read more

I'm still new to Suburban, but if they do business like some of the people they have working for them they have a customer for life. Will/William was a tech who came to our home to do the inspection before we had our tank filled. He was honestly one of the most professional and knowledgeable individuals I have ever dealt with. He put my wife's concerns about propane at ease and did an unbelievably thorough inspection. Will is an allstar Update: we have been with Suburban for over a year and a half. I literally have had nothing but good things to say about their customer service and product. The contact person I usually speak with when I call is always so pleasant is helpful. I'm horrible with names but it starts with an "L," and I could really kick myself for not remembering it. Anyway, we were so happy we decided we wanted to change the size of our tank and go big. We wanted to go from a 320 to a 500 gallon tank. When we first got propane it was a concern with the tank. After talking with Will when we first started, we felt more at ease. After a year and a half - we aren't concerned at all. I was pleasantly surprised to see Will be the associate to come out again to put in the new tank and make sure everything was done properly. Like always, the job was done perfect. He leveled the area the tank was to go, doubles check all the equipment and scheduled our refill. Suburban Propane is the only way to go. From their staff, product and service, there is no other company we'd trust more. read more

Highest priced propane in all of vista by almost $2!!! Also we have had two times that they have "forgotten" to come fill up our tank and it goes empty. This is unacceptable during the winter when we have babies that need to be warm. Call around to other places, this place is a joke. read more

First they switched my tank out in 2019, at that time they gave me a new tank with about 1/2 as much gas in the tank. I fought with them but there was no way to prove how much gas was in there when they took it as I just trusted they would gone me a new tank with enough gas... Fast forward to 2021, same large tank I only use hot water and quick showers. I go out to check on it and gas is coming out fast!! I'm not one to panic but I called them... no answer for hours. Soi wait, we'll it's almost empty and it was leaking they never checked it. After not maintaining the tank they fought with me to give me 20 gallons of gas. Back and forth for 3 weeks and multiple calls. Then I get a bill for the gas! Wow I had to fight that as well!! Don't use them, nothing but a time suck! read more

After 15 years as a suburban propane customer, they decided to stop delivering to my home. I called multiple times to request a propane delivery but they would not return my calls. Finally I ran out of propane and had to go to another company. I called, wrote letters and sent emails to Suburban asking them to pick up their tank. They refused to pick up the tank. Finally I called the County and reported the tank as abandoned. That got the tank picked up. The driver gave me a receipt stating that there was no charge to pick up their rusting tank. A month or so later, I received a letter from a collections company demanding that I pay $152 for "close out fees". I replied to Suburban with a letter. They sent a threatening letter to me. So I called the office and spoke to an extremely rude woman named "Leslie" who demanded even more money. I asked to speak to her manager but she refused to let me talk to him. Now I have to get my lawyers involved and sue these jerks to protect my credit. I know everyone is struggling these days. But save yourself some aggravation and STAY AWAY FROM THESE CROOKS! read more

I use Suburban Propane in Boise Idaho. This year I am paying seven dollars per gallon, last year I payed three dollars per. Other retailers are getting four dollars. per. I recently received an email from Suburban Propane stating that the company has such an excess of propane that delivery will not be a problem. This is price gouging pure and simple. Why would anyone stay with Suburban? read more

My propane bills skyrocketed for 4 months, racking up over $1000 each month with a complete fill less than 30 days apart. There are only 4 of us in this house. Suburban wouldn't help me out. So we do bubble test on the valve at the top of the tank which is where the hissing is prevalent. Whamo!!! Bubbles appear and are continuously flowing, There's the leak. I take a video of the bubbling valve and text it to the technician (Will). He responds with a text stating that, "Where Julie Morgan is showing a leak could have easily been loosened up by her." (See attached text conversation). I am mortified and utterly speechless. Let's look at the causation if I were to loosen a valve on the propane tank. 1. My bill would increase 2. My family would be in danger 3. My delivery schedule would be shortened, meaning more bills with escalated pricing. They FIRED me as a customer and are still sending me bills with late fees!!! The last tank fill in May lasted until September when they tresspassed on my property and took the tank that still had 25% propane. They refunded me at a lower price per gallon than the fill rate. Then charged me another $250 for removing the tank. this is a terrible company. If you call them out they hide behind a lawyer to intimidate consumers. read more

Suburban propane is the propane Mafia. They charge you whatever price they feel like when despite telling you something different. They left their tanks on my property and have been billing me for equipment rental fees for 8 months despite me calling them 6 times to come get their tanks!! They finally came and got their tanks after 8 months and are still charging me for an equipment rental fee! Eat shit and Die! I'll be sending them a bill for lettering my property with their tanks for 8 months. A holes read more

We inherited this utility provider from the former owners of our property, but have been pleased with our decision to keep their service. Not having had propane service before, we have had our share of questions. Their customer service rep Pat has always been very helpful on the phone and happily answers every question we've asked. Their technician Sam has gone above and beyond to help us at our property with general and technical questions. What a refreshing experience to have a service company provide such a pleasant experience from all avenues. read more

Be very careful of Suburban Propane's prices. You have to negotiate every time. They are charging some people $5.00 a gallon in September when rates should be low. Why? I was told because of covid. So other companies are 2.09 and Suburban goes from $$3.99 to 5.00. People are struggling because of covid. This is NOT the time Suburban Propane to gouge people. Shame on YOU!! I asked to talk to the manager. I was told he would call me back by 8-26 or 8-27 2020.I still Have not heard back. I was told because of covid he is very busy and they are very short staffed. Called again today 9/4/2020 and was told he was on vacation for a week. Wait what? No phone call before the start of vacation? I have been with them for 20 years. Time to switch. Who has had better luck with propane in North county? Which company should I switch to? Call me if you are in charge of suburban propane in San Marcos. Or better yet go listen to my recorded phone call to see how rude your employee Leslie is. read more

just got home from a trip to find my Suburban Propane bill tied to my fence. I was charged 5.51/gallon which is the highest price I have ever seen for propane. They filled my tank to the max, of course and left me a bill for $782.06. I've been a customer for almost three years and am pissed. I called the local Vista office and after waiting 20 mins on hold, Richard told me their was nothing they could do about the price. They said they could lower my next bill if I sign a three year contract. Yeah right, sign a contract with a company who rips off their customers. No thanks. This isn't the first time they charged me unfair prices but it's the last. I told The local Vista Suburban Propane office they were almost double their competitors and they said nothing. I told them I felt ripped off and I was done doing business with them. I have no choice but to use the gas since they will charge me even more to take it back. I'm done with them and going to Ferrel who is about 40% cheaper. I called two competitors and they laughed when I told them Suburbans prices. I hope this finds some of Suburbans customers and you can call them before they fill your tank at this price and leave you with no choice but to pay. Maybe if they lose enough customers they will start to treat people right. read more

Horrible company and poor customer service. We switched to a new company and now suburban propane is charging $125 to come pick up their tank. I would never recommend this company. read more

This company has the worst customer service of any I know of. I spent 20 minutes attempting to get online and another 30 minutes listening to a recording of how important my telephone call was to them but never a live person. They do have good drivers who make deliveries and if you can ever reach someone in the local office they are nice. You need to negotiate prices each time read more

I am a new customer since Dec. 2018. For some reason, my account was put on a "Stop Fill". I just happened to check the tank yesterday to discover it is LESS THAN 5% - aka, I am almost out. I called and even though today is day after a holiday, I was able to secure a fill for today. Thanks to Suburban for pulling strings and keeping me from running out. Would have given 5 stars if it weren't for the issue on my account. read more

Worst company. After 20 years with them the raised price above $6/gal - about twice the competitors-without notice assuming since I was a long term customer I wouldn't notice. They raised the rental price of the twenty year old tank and then charged $125 to remove the tank. Would give them no stars if possible. read more

Suburban propane just lost another long term customer due to price gouging. Been with them for 12 years, but keeping customers is not as important as profits. They charge a dollar more per unit compared to competitors. read more

I've been previously pleased with the service, their pricing and courteous delivery drivers, but I needed to review them today because of the actions of one of their techs this morning. We had a normal propane delivery sent over to our house yesterday. Everything seemed fine, except that the kids couldn't take a hot shower. I thought all of the gas was off to the house. I called Suburban's after-hours tech support. This part of the experience would be a 3.5 out of 5. I had to insist and convince them the problem was in fact not with my hot water heater. My mistake for bringing it up. I have two of them that had the exact same problem of dying out, the propane stove didn't work, and the gas fireplace wouldn't stay lit. All of these things worked fine until I had a propane delivery that day, which could definitely explain it. I was politely sure that it wasn't my water heater's problem. She so badly wanted me to press the 'reset' button on my water heater (both instant-on heaters that use propane in real-time as needed, so they don't work like the tank water heaters). However, she eventually forwarded my call on to a technician named Tony. He is where the story turns excellent. Tony called. He spent no time worrying about the H20 heater. He asked me to turn on the stove. Eureka! It worked. I couldn't figure out how, but problem solved! He explained that it may have had air in the lines following the fill. Makes sense. It must have pushed through the air. Great! Not really though. After hanging up I went back to turn on the gas fireplace, which started up great, but immediately fizzled out after the kids tried to turn the shower on again... Hmm... I call Tony back. He explains that he thinks it is the regulator. He'll be out first thing in the morning to check on it and other stuff. Bear in mind the time is now 9pm and he's going to call me at 6:30a. In the meantime, he thinks that I can probably get enough gas to run one thing at time. It turns out he's right - I had a clothes dryer running (using heat generated by the propane). I had forgotten about it. Once the load of clothes was done the kids could again take a hot shower and the adults had a hot shower this morning! Brilliant. Now the really good part - Tony calls as promised just after sunrise and he's on his way. I needed to leave for work by 8am. He shows up at 7:10a or so, and immediately starts working. He pulls off the old regulator in less than 2 minutes and he pulls out a shard of some kind of debris (it looked metallic) that he says was in the "pigtail" (the pipe that connects from the tank to the regulator - I didn't know what that was called either). That blockage is probably the issue, but he also says he's doubtful that the regulator is in working order. Just to be sure that we are fully working he pulls it off, puts a new one on, and here's the kicker - he did it gratis with a smile, a comment about how he doesn't want customers to be cold this time of year and a "Merry Christmas". The gas now works flawlessly as of this morning. Suburban - promote Tony to "Head Repair Guy" or something. He's definitely a pro at making customers happy. read more

I couldn't be happier with this company!! We just moved into a new house and have been occasionally smelling propane. I spoke with someone at 945 and by 1030 we had two guys at our home working to fix and find the problem. They were very professional, understanding, friendly and efficient! They found the problem, took care of it and made sure everything worked properly. I am so happy we used them! We had Amerigas come out here yesterday and all they did was shut off and lock our propane tank so we had no gas, they were rude and not helpful and threatened to call the fire department...not helpful as we have young children who had to shower with freezing water luckily Suburban was quick and proficient!! So so happy with their service!! Thank you guys so much for fitting is in your schedule last minute. We appreciate all your hard work on our new home!!! read more

Avoid suburban propane like the plague. Their prices are double other propane providers, and their customer service is abysmal. We inherited the service from the previous owners of the house. After a year, we learned about the price gouging, and so we told them not to come and fill our tank, and used up our propane to less than 5% so we could have the tank removed and replaced by a new provider. They came anyway- Waited for someone else to drive through our community gate and followed them in, and filled our gate with $1000 worth of propane at almost 5$ a gallon, when other propane providers are around 2.89$! We've called repeatedly, no one returned our calls. When we finally got through they basically said- too bad. Pay your bill. read more

Customer service was very good. I was able to set up a new service over the phone, and in less than a week I had new equipment installed, the tank filled and appliances checked for leaks. Both of the women who took my calls answered all my questions. The tech who came out was knowledgeable and courteous. They even moved the old tank out of the way for my old suppliers. All around a good experience. read more

We have lived in Hidden Meadows (North Escondido) for 17 years! For 8 years I used Suburban Propane as our propane supplier. In April of 2016 I noticed that we were being charged over $3 per gallon. I felt that that was a lot, so I started researching other companies, and received a quote from Ferrell Gas for $2.19/gallon off peak and $2.89/gallon on peak months. I contacted Suburban, spoke with Pat, and asked if they could match it. She agreed since we had been a customer for so long. Little did I know that they only intended to give me that price for only one bill! By the time I needed another fill, they were charging us almost $4 per gallon. I immediately contacted Pat, and she inform me that the lower rate was a one time courtesy, even though that was never mentioned in any of our written and verbal communications. If I had know that was the case, then I would have immediately switched to Ferrell! Then she proceeded to tell me that I should have asked for the seasonal fixed rate...she never told me nor offered me a seasonal fixed rate...and the deception continued! I even tried talking to the manager, Jeff at the Vista location, but he didn't seem to care at all. He didn't try to work with me...even after I sent him all of our written correspondence that clearly showed that Pat never said it was a one time courtesy! He just ignored the facts, and never offered me a possible solution, nor did he try to keep me as a loyal customer! In fact, towards the end of our conversation, he told me that they offer a group rate to Hidden Meadows residents! I was appalled! Why wasn't I told about this group rate for the last 8 years?? I guess good customer service, loyalty, their word, and commitment doesn't mean anything to this company! After several phone calls to many different propane companies in our area, I found the best deal around! Amerigas has the best Hidden Meadows rate for all residents, and their initial fill rate is cheaper than anyone else! With Amerigas the rate fluctuates in peak and off peak months (like all other companies), but with the HM rate it is less than all other companies in the area! If you want to work with a great company with excellent prices, great customer service, and a company that keeps their word, please contact Michelle Heaton Account Manager at Amerigas. Her number is 760-473-7982! I hope this information helps others! I would hate to see someone else get taken advantage of like we did from this bate and switch company! read more

Valley Center customer. STAY AWAY!! 1) They lie 2) Rude 3) Terrible service 4) Crooked - They never applied their own credits to our account 5) Charged early termination fee of 250.00 for not keeping service for 3 yrs when we paid for 3 full years of tank rentals but told them to pick up tank at 2 yrs and 10 months The previous owners of our property had used them so we stayed with them and hat was a huge mistake. First thing was we told them when signing up that we don't live at the property and gave them a billing address. Every month they would send a letter only to our billing address with a late fee because they just drop the invoice on the doorstep of the house we don't occupy. Every month I would call and tell them they need to bill to our correct billing address. 8 months and multiple calls to corporate (which are meaningless) I get them to change. Then we had a tank filled Nov 22nd and filled using 139 gallons and they came back on Dec 30th and fill again at 85.3 gallons. 85 gallons? in one month for a tank that only services 2 (30 gal) water heaters and 2 stoves, no heating! I called and asked for them to check for leaks. They came out and told me no leak found. I drove down and could smell the propane feet from the tank. I call corporate and they send the same person who the previous day said no leaks and watched the tank gauge make huge bubbles (I took video of it also along with the rest of the interactions) He tried tightening and couldn't stop the leak using all his strength. He went to the truck and got a several foot long pipe wrench and had his feet on the side of the tank and pulled with all his weight and pressure to finally stop the leak. He then tells me "The tank needs to be replaced, when they are like this they only get worse" and said they would schedlule when the wet weather stopped so they could drive the tank truck across our grass. I also asked SP for a refund of the money they charged for the gas leaked. They said they leak was miniscule and maybe leaked a gallon and they were being generous giving us 10 gallons, 85 gal in 30 days vs the previous 4 months only using 139. Then the office told me they would not replace the tank and that the technician told them it did not need to be replaced. I told them either you are lying or your tech is a liar because I have him telling me on video it needed to be replaced. So I decided to switch to another company based on their behaviors. 2 years and 10 months after starting service. so the charged us a 250. early termination fee for not having the service 3 full years when they also told us when signing up that they never charge early termination even though it is in the contract. Even though I paid 3 full years of the tank rentals which is having the service 3 years.. Then to top it off they have never applied the 10 gallon credit. read more

We had been with Suburban Propane for over 8 years. The prices were getting really high. After paying $586.00 for 100 gallons I knew it was time to do some shopping. We also had requested, over a year ago, that our eyesore/1981 tank be replaced or at least repainted, since we were charged an annual maintenance fee ($75.00). That never happened, and upon removal of their "ugly" tank I am charged with a CLOSE OUT FEE of $90.00. I spoke with a really nice gal, Liliana, and honestly I feel sorry for her. She has to work for a company that cheats customers any way they can. I requested a copy of our signed agreement showing acknowledgement of this close out fee. When I get it I will pay my bill. So, people shop around. We are now with Pacific Coast Propane. I highly recommend them. They are very service oriented. New computerized tanks, and upon installation a service rep checked our water heat, stove and heater to make sure everything was working correctly. Never got that kind of service with Suburban. read more

Suburban Propane charges well above market rate per gallon. They adjust the price if you call them on it but why not just charge a reasonable amount. Shop around and you can save quite a bit. read more

This company is so rude. Customer service is a foreign language. My experience may pail in comparison, although I am sure it is not over yet. We recently moved in and the previous homeowners used Suburban Propane. The tank was at 20% prior to closing escrow, so we started to get account set up right away. Appointment was 2 weeks out. We had completed paperwork and called to let them know our tank was low, so they sent a tech out for inspection early. He confirmed we need a fill within a couple days and we thought all was good. Wrong...got to the weekend and we are below 3%. So we call for 24/7 service only to find out that the local office did not set up the account, so we can't get a fill. I was scared, giving the danger warning they supplied in the paperwork about the risks of running out, this is my first time with propane service, so we go without heat to get a hot shower in the morning and then call the ofice Monday morning. Well, the only person they will let us talk to is the person who took the information originally and will have to wait for her to return to the office for a phone call...so I wait and then email when I don't recieve a call back. I explain that we will run out by end of day and she says she will try for today or tomorrow. I tell her I will be out by tomorrow and need a hot shower for work, how can I get a fill today? Her attitude was that any help she offered me was a gift as my inspection and fill was not scheduled for a couple more days. No apologies for not having the account set up so I could receive service, no explanation why I didn't get a fill scheduled once the tech came out and knew we were almost out. Contact the Manager and had to fight to get any response from him, which was that he would cancel the contract as I had requested before the account was ever set up but not interested in any customer care or explanation. They just justify their position and tough sh!t if you don't like it. You are not important to them and they take a hard stance on that. Can anyone tell me if running out of propane is really a risk of explosion? Because they say so in their forms but their attitude about it is completely opposite?!?!? read more