Wow, thanks Bill B. Oh, could you possibly be from B&B, Bill. B? It is laughable that you feel you need to pose as a customer to advertise for yourself and try to tear down a good family business...talk about honesty! Obviously someone is feeling a little insecure. You practically just wrote a list of complaints people commonly make about garages IN GENERAL and so "creatively" applied it to Bob's Auto. Cute prank, but I think Bob's customers can attest to the honest, generous, and professional spirit of Bob and Bob's Auto Repair.
I'll even tell you HONESTLY--I am Bob's daughter. Maybe you think he put me up to this--nope. He told me he was listsed on Yelp and a customer wrote a really nice review, but someone else wrote something completely ridiculous. I checked it out and decided to respond on my own accord because I was raised with a "fairness complex." When I see someone trying to hurt someone else out of spite or no good reason, my fairness meter goes off and I feel compelled to say something.
You also may think I must be biased, right? Sure, but I can tell you how many family trips were cut short or not even started because someone might call on a weekend with a car emergency and both my parents would go in to help. They drive customers home or pick them up if they are local and don't have a ride...who else does that? I certainly doubt B&B would care. They go in early and stay waaaay late, just to accommodate their customers who might come by a bit late to pick up or drop off a vehicle. They offer discounts and coupons, and honor them FAIRLY. Those misc. expenses are shown on your bill, rather than hidden and built in to the cost of repairs (those charges are typical for any garage, but most of them won't show you, as far as I understand), and those costs are not there to nickel and dime you, they are actual costs of the labor and materials it costs to fix your car (not to maintain the shop, but fix your individual car). Sounds pretty fair and honest to me.
My father is an honest man. He raised me to be honest. He trains his employees to be honest, and if he finds they aren't, he replaces them immediately. He does not settle for shoddy work or poor service, and he does not ever cheat anyone. He is a strong supporter of the community, helping kids at the local schools (he was a judge at the science fair one year for example) as well as young mechanics trying to get a good start or stay out of trouble.
My father is also very competitive and wants to be the best at his craft (his many awards and honors and years of service prove he is the best), and best in business, and he will not get there by cheating. He and I used to play video games together...that was our thing...but he would never allow us to use cheats. He doesn't believe in it, not in any aspect of his life.
So when someone wants to throw a bunch of slander around to make themselves look better, I am just laughing because I know how wrong and dishonest it is. And if you notice, Bob's Auto Repair won't do that. Note that I never tried to insult B&B or try to make something I said about them look like it was absolute fact. I won't play that game, nor will my dad, Bob. He is always going to be the best because he simply IS. He doesn't need to put anyone else down to prove he is. Nice try, Bill B., but you don't fool me.
Now if anyone has a real, actual negative review based on actual customer experience, you have every right to post and no one would dare say anything about it (at least no one on behalf of Bob's Auto). Hopefully your experiences with Bob's are nothing but positive, but as with any other person or business, being the best comes from learning our strengths AND learning where we need to make improvements. Post away, and I thank you for reading. read more
