This is the second time I have used this company and the second excellent experience I have had…read morethanks to Bob, Angie, and the staff of very capable and caring technicians who work here. Someone did small but important damage to my Ford Fusion. It was important because it would prevent the car from passing inspection due to a damaged headlight and fog light. The surrounding sheet metal and bumper had some minor damage, too. It would be impossible to see any sign of the damage or repair. There are other good body shops in the area but Body Works is the best, based on my two experiences.

Dealing with Robert was very easy. Once the car war brought there and I signed the authorization…read morethere was nothing else for me to do . Three weeks later car was given back like new and drives well. Bill Z Newburyport MA

I highly recommend this auto body shop to anyone! When my MDX had several deep scratches, I was…read moreconcerned that repainting would be expensive. Paolo, the owner, generously spent a great deal of time removing the scratches and polishing the car--completely free of charge. Thank you so much, Paolo!

Paulo is the most honest guy who always goes the extra yard to get us the best parts at the best…read moreprices. The service is Top Notch and the whole crew is on !!

Greg Johanson…read more I hit a utility pole right front side with scraps to rear. Brand new 2016 Honda Civic. J.R. was awesome he and his guy's made the car look and drive like when I drove it out of the show room. PS I hate deer! Thanks Greg Johanson

The repair work was done flawlessly. Paint looks great, hidden damage under the hood was fixed and…read morethe whole car was cleaned beautifully inside and out when we picked it up. JR handled all the insurance bartering for us coming to an agreement for everything except the low-ball labor rate my insurance company offered. I gladly paid the difference for the quality of work we got. I hope I never have another accident, but if I do, I will certainly return here.

I had my 2015 Dodge Challenger SRT towed here after a pretty bad front-end collision. Being new to…read morethe area, I immediately felt comfortable bringing my car to Archstone after a brief phone conversation with Danny. He mentioned that the owner, Herman was out for the weekend but would be back on Monday. Herman contacted me on Monday after my car was towed to their shop to discuss the timeframe and details of the job. I was quite concerned and wanted to make certain the job was done right! Herman worked with my insurance company to make sure I received OEM parts for my car as he explained that the insurance company had only provided an estimate for aftermarket parts. Herman kept in close touch throughout the 3 week process of having my car repaired. I was also very concerned about the vinyl hood covering and he made sure he took it to a shop that did the job correctly instead of trying to "fudge it" himself. My car was ready the week he promised however there was one small detail that Herman took care of immediately after I brought the car back for him to correct the issue. While I was there he custom painted some trim for me and applied it to my car. My experience with Herman and Archstone Auto Body Inc was outstanding and I feel all of the "details" were take care of. I Highly recommend and would go to this body shop again if necessary.

My experience with this body shop was very disappointing. After my accident, the repairs took a…read morelong time. When I got my car back, I found several problems, including peeling paint, loose windows, and poorly installed doors that made rattling noises. I had to return my car multiple times because every time I picked it up, I found new issues. When I complained about the peeling paint, they gave me a small bottle of touch-up paint and told me to repaint it myself if it peeled again. I also discovered that my insurance company had paid to replace parts such as the front bumper and the door handle, but they were never replaced. The side mirror was simply glued back on. After I confronted them, they admitted the mistake, ordered the parts, and finally installed them, causing even more delays. This review is based on my personal experience. I cannot recommend this shop to anyone who expects quality repairs, professionalism, and attention to detail.

This is, without question, the worst experience I have ever had with an auto body shop…read more I was referred to A&M Auto Body by my insurance company, Farmers Insurance, after my accident. Because they were a recommended repair facility, I trusted them with my vehicle. That was a mistake. When I got my car back, it had new damage that was not there before. The left side of my aftermarket wide-body bumper had been damaged and no longer fit correctly. Instead of acknowledging the damage, the shop claimed it was already like that when I dropped the vehicle off. That is simply not true. The problems didn't stop there. My dash cam no longer worked after they finished the repairs. The 10-amp fuse had been blown. My alarm siren stopped working because a wire had been cut and never repaired. While inspecting the engine bay, I found multiple wires that had been cut and left unrepaired. On top of that, my steering wheel--which cost me over $700--was scratched and scuffed while the vehicle was in their care. I take exceptional care of my vehicle and have extensive experience working on cars. I know exactly what condition it was in before it entered this shop, and I know what was damaged afterward. I contacted A&M Auto Body multiple times and spoke directly with the owner. Rather than taking responsibility and fixing the problems, I received excuses. I was eventually told they were waiting on one replacement piece from the manufacturer of my wide-body kit. It has now been over three months, and my vehicle is still not repaired. Waiting this long for a single part, with little meaningful communication or urgency, is unacceptable. To make matters worse, I paid a $1,000 insurance deductible expecting my vehicle to be repaired correctly. Instead, I got my car back with additional damage and had to spend months trying to get someone to take responsibility. I've also had to file complaints because the issues remain unresolved. The most frustrating part isn't just the poor workmanship--it's the complete lack of accountability. If a repair shop damages a customer's vehicle, they should own the mistake and fix it promptly. That never happened here. Based on my experience, I would never trust A&M Auto Body with another vehicle, nor would I recommend them to anyone. If you care about the quality of your vehicle and expect honest communication, attention to detail, and accountability, I strongly suggest looking elsewhere.

The shop team did amazing work on my wife's Mustang. They were quick, responsive, and paid real…read moreattention to detail. I never felt like just another number, or just an insurance payment. I was treated like a human being and every employee there seemed genuinely happy to work there. They worked great with my insurance company, and even went as far as returning my rental car for me when I went to pick up Mustang.

I had a couple of small jobs on two of my cars. Dan did a great job, and it was done fast. The…read moreprice was very reasonable, too, and he's a really nice guy to boot!

Great service and workmanship.... They took on the challenge of removing the Paint Protection Film…read more(PPF) from my 2009 BMW that was cracked and ruining the car's appearance. I had extreme doubts that this could even be done after being on the hood and fenders for over 15 years, and after a time consuming process (the film came off in many small pieces), the car was returned to me looking like new ! I I attached 'before and after pictures' below ... I highly recommend River Street Auto Body ! Incredible Team !

Coastal Collision was recommended by a trusted business associate for a 2nd opinion. Michael and…read morethe Team were very professional and thorough in their evaluation of my front bumper repair to only need a simple fix and not a new bumper! Very grateful for the honest and upfront Customer Service, will use them again and highly recomend. Karen C.

I live in Boston but my Volvo guru here in Newbury recommended Coastal Collision to have some…read morecosmetic work done including installation of front OEM winglets (already paint matched) as part of the S60R's sport kit, repair of a lower trim piece that was a casualty of opening and scraping on a curb and fixing some clips on the front and rear bumper covers. I spoke with Tony on a Friday and he was able to fit me in on a Wednesday of the following week (Memorial Day weekend) and the car was completed early Thursday morning. Tony was extremely knowledgable going over each component and the steps they would take to install/repair while keeping my bottom line in mind. Tony even dissuaded me from respraying the front bumper cover (didn't need it anyway since the winglets would cover the small rock chips and the labor cost to dismantle and reinstall would be high) as well as not going the route of replacing/painting a totally new trim piece. I am ridiculously meticulous with my car and Coastal truly exceeded all my expectations especially on their workmanship, professionalism, communication and overall cost. I expected the job to be a lot more $$ for what they accomplished - the price was lower than the estimate. Tony is a straight shooter and his honesty and transparency is refreshing. I did not have any paint work or blending done but in my mind, I would not hesitate at all to return to Coastal for any of my vehicle's bodywork/painting or custom installation needs. Thank you guys for making my S60R look fantastic!!

Quick and friendly service when our front bumper and under splash guard needed new clips and to be…read morealigned. Highly recommend.

I have literally never written a yelp review so quickly in my life, but this one really deserves…read moreit. My car got hit and run by a snow plow during the January snowstorm and Elite Body Works did an amazing job fixing it! Ken is very knowledgeable and just all around a kind person. Progressive tried to make me pay extra out of pocket for something really dumb and Ken was able to argue with them so I wouldn't have to pay it. On top of this, I came back to my wheels looking shiny new and my floor mats completely cleaned - totally didn't expect it and made my day! I would highly recommend this shop!!

Service was quick and above & beyond what we expected for a price that was 100% fair. We prefer to…read moredo business with local ownership when possible and while we certainly don't want to visit often, we will definitely return if we need collision work in the future.

My car was vandalized (had 2 deep dents from a 22 caliber bullet) - Rick and Rachel took care of me…read morefrom the start. They helped me understand the insurance process, explained exactly what would be done to the car - I picked it up days later and it looks better than new. I never thought it could look so pretty again. They saved a costly investment and were so wonderful to work with. I would not hesitate to recommend this business.

Unless you are a current or former mechanic, don't you hate to get car service? As a guy, its…read moreemasculating to have to have blind faith in what the person behind the counter tells you. For my wife, she always feels vulnerable to those little extras that some shops make their mortgage payments with. For us, Bob's has been our saving grace. We've been using them for a couple years now with four different vehicles, and have always had great experiences. Not only are they more than willing to explain every detail of auto service, including the pros and cons of every issue, but they are receptive to knowing what the priorities are for us. i.e. This is a vehicle that holds my children, so do whatever it takes... vs... this is a truck that runs to the dump and occasionally tows a small trailer, so lets do the bare safe minimum. I can't say enough about them. Highly skilled and efficient, but ultimately real people who realize that you are as well, and speak to you accordingly. Update 5/3: perfect case in point - driving aforementioned truck and the check engine light came on. Away from home, i pulled into a local service station to insure that it wasn't anything too drastic. After some "man behind the curtain" theatrics, I got a laundry list of items that "had to be rectified.". I thanked them (and begrudgingly paid them for the diagnostic) and headed for Bob's. Turns out that my AC (which I don't use the truck enough to need) had died and something with my compression/timing was off. Bottom line = Bob's saved me $1,200 by being honest. Wish I could give them an extra star.

Froedo does amazing work on my 18 yr old Jeep. Closing in on 200k miles! Diagnostics is top notch…read more Bob's Auto is our go to!