I had a great experience at the VinFast dealership working with Angel Calix. Angel was…read moreprofessional, knowledgeable, and very easy to work with throughout the process. He took the time to explain the vehicle features and answered all my questions clearly. The overall experience was smooth and stress-free. I would recommend Angel Calix to anyone considering VinFast. If you meet him please ask him to do his 'eye trick'

I had one of the most frustrating and disappointing experiences at VinFast Plano. I was given a…read morewritten quote via text from a sales representative confirming a monthly payment of $244.80 with $1,000 down for 15,000 miles/year. Based on this written agreement, I brought my wife and three kids to the dealership on Monday, May 5th ,2025 around 6 p.m. We test drove the car, loved it, and were ready to move forward. After the test drive, the salesperson went to the back to "check with the manager," then returned and said the offer was no longer valid. They now wanted $298/month--a complete bait-and-switch. I requested to speak to the manager, who openly admitted they "lost money last month" and couldn't honor the agreed price. This is not just unprofessional--it's dishonest and disrespectful. I came based on written communication, which I have attached and saved, including text messages with the salesperson and his number. This is not how you treat customers. You don't lure families in with a written offer and then change the deal at the table. I strongly urge others to be cautious. Don't trust this dealership's quotes, even if they're in writing. Extremely poor customer service and shady business practices.

Great, Friendly Service…read more I had an excellent experience purchasing my vehicle from Audi Plano, and I especially want to recognize my salesman, Khalid Qwaider! I initially inquired about a vehicle online, and Khalid responded right away. We exchanged a few texts, and then a couple of days later I reached out again. Once again, he responded immediately and asked if I was still interested in the vehicle. I met Khalid at the dealership that morning, test drove the vehicle, and told him I wanted the car and would be back later to finalize everything. When I returned, the car was washed, clean, and ready to go! The entire process was incredibly smooth. I was in and out of the finance manager's office and drove away very happy with my purchase. Khalid was professional, knowledgeable, patient, and never made me feel pressured. Thank you, Khalid, for making the car-buying experience so easy and enjoyable. If you're not already the top salesperson, you should be! I highly recommend Khalid to anyone looking for a vehicle at Audi Plano. Thank you for everything! -- Delaina

On Friday of the 17th my Toyota Sequioa lost all power right next to the dealership at that small…read moreside entrance, I needed to replace a battery connection that I just put off. I was unable to get the bolt to budge so I went to the service dept. to see if a mechanic had some PB Blaster, Quinton was very nice by letting my borrow a can that I could not get the bolt to move, ran into Jacob telling him I needed an impact wrench that he walked out to the truck getting it unstuck the replacing the part, I drove him back and then the truck died....we racked our heads and I was just going to have it towed when I realized to check the EFI fuse, FIXED! I told the guys I owe them and came back on Saturday with a gift. These guys are great, we even exchanged numbers since I work for auto parts distributor, make I can help them. They also did all this on my wife's birthday weekend. Oh, not in the market for an Audi unless it's an R8 with a real transmission!

Alex has been my service advisor several times and every time he is an absolute pleasure to work…read morewith! I feel very well cared for! He is great at communicating with me through the whole process so I know exa what's going on with my car.

Alexander in service was wonderful! He is attentive to…read morecustomers and is knowledgeable

I found this used Toyota Tundra for sell here and showed up at the dealership. I was immediately…read moregreeted by Robert Frauens. He showed me the car and went into great detail about all the features the car offered. With it being used he also disclosed small cosmetic defects from the get go. After test driving, Robert fought hard to get the finance department to get the monthly payments down to where I wanted it. If you are looking at a Toyota at this dealership make sure to talk to Robert Frauens!

I took my car here for maintenance…read more The technician suggested a "multi-wheel alignment" and "cleaning the hybrid battery cooling intake filters." I looked up Toyota's official maintenance schedule and found that these two tasks were not required at my car's current mileage. My car didn't accumulate enough millage for these tasks. Of course I declined them. I would recommend that anyone who brings their car here for maintenance look at Toyota's official maintenance schedule first, so you don't have to pay for services too early.

I took my vehicle in recently for 60K tune up. I love the staff there! they are personable,…read moreknowledgeable and helpful. especially when you had a rough week. Paul Beukema, thank you for your compassion and helpful attitude. You really turned my week around and made my day. Thank you Park Place for treating us like family!

Don't come here to do oil change. They are now charging $270+tax for an oil change (as of…read more9/25/26). I have a coupon at Honda dealership for a $20 oil change w/free car wash, beat that Park Place Lexus! This is the most outrageous price gouge I have ever seen for a simple oil change. Never coming back to this place for service again they will rip you off!

I wrecked my car and needed another quickly and Autos of Dallas Plano got me in and out with a car…read moreof my choice in a few hours. My experience with Josh is one to remember. The pricing was clear without hidden fee; a low-pressure sales approach was employed. The rest of the staff were pleasant and knowledgeable not to mention an efficient finance department. Do not take my word for it, go check it out!

Autos of Dallas Plano is my location that I go to. Clovis who my vehicle was assigned to was…read moreAWESOME! He took the time in explaining everything that would be done. He was very kind and patient. You could tell he was very passionate in his work. Lauren in the financial department told me the costs and tried to work things out. She never pressured me into doing everything at one time. Love her. Adrian drove me home since I dropped my vehicle off. Such a kind young man. We get half way to my home when I realized I forgot my garage door opener in my vehicle . He didn't mind at all taking me back to get it. Once my vehicle was completed Clovis had them to wash and vacuum my vehicle! Kudos to the ones who did as my vehicle looked brand NEW‍. Thank you ALL for what you do!!! Kimberly C.

THIS IS THE PLACE TO COME if you want to sell your car for a good price without getting the run…read morearound. Long story short I found a car at a different dealership that was hard to find, they were a bit stiff and offered me below value what KBB said I could get for my great condition low mileage car with premium package. The dealer where I was getting the car I wanted (I'll just say it - Audi Plano!?#$% Avoid them at all costs if you want a FAIR deal) they offered me a RIDICULOUSLY below average amount - what KBB suggested. I walked out frustrated and tired physically and mentally. Thank God I noticed Carmax nearby and thought Why Not? I walked in, there was very much a dmv feel to it Lots of people, sitting everywhere, lot's of traffic in and out. There was a monitor with peoples names/appointment times at the front desk. I thought, wow how am I going to get an appraisal on a weekend with all these people? When it was my turn the guy was very nice and said no problem, we can do that for you and he re-directed me to the business window which was nearby. I was still skeptical and cranky given what I had been through at another dealership. Business desk had a lot going on too, but they seemed to be in good spirits with each other and the people who approached them! Complete opposite from previous dealer. I was greeted by Micah (sp?) who was seemed relaxed despite the busyness, she told me how appraisals worked in a matter of fact way, when I hesitantly asked how long all this would take, she quickly said it should be no more than 30 mins with a confident smile. I was still skeptical but refused to give away my car for the measly amount the other dealer offered me. Well, I went to the bathroom, people watched and yeah about 30 mins later, she came back with my appraisal quote! way more than MORE than what the stingy dealer down the street was offering me and ABOVE KBB !! If I didn't want the other car so bad at A/P, I would've gladly told them to touch grass! But unfortunately they had what I needed. I would have felt much better to have bought from Carmax, everyone I encountered there was friendly, professional and got things done in a great amount of time! I want to thank Micah again for being so patient with me and explaining things while I was under great personal stress and timelines as well (death in the family, trade in car papers expiring etc). I sold my beloved car to Carmax in Plano, had a GREAT experience from beginning to end and wanted to let them know I appreciate them being a positive part in such a stressful weekend for me. Thanks again!!!! (SH)

Very poor customer service from start to finish . A first time customer and I'm very unhappy with…read morethe sales experience to the poor delivery the car was filthy had a whole oily handprint everywhere. Wasn't even touched in cleaning. I definitely would not recommend or make another purchase ever . Definitely not what I wanted

SCAM!! Do not do business with this fake company. Their website has AI sales associate pictures and…read morethey have no real inventory.

I purchased a 2017 Acura NSX on March 5th, 2023, from Enzo at Dallas Auto Exchange. Enzo helped me…read morebuy the car site unseen. I asked for photos and written verification of the cars condition. I asked him if we could get an inspection from the dealer also. Enzo delivered on everything. He even connected me to the owner, putting the car on consignment. I received the car in California exactly as described. Update: I had some small damage after the car was serviced at a dealer. Enzo helped me provide important evidence to resolve the issue.

FIVE STARS FOR AUTO HANS!…read more I want to give a huge thank you to the team at Auto Hans for taking great care of my Mercedes S550. From the very beginning, they were professional, honest, and kept me informed every step of the way. They took the time to explain everything, worked with my warranty company, and made sure my car was repaired properly. In today's world, it's hard to find a shop you can truly trust, and Auto Hans has definitely earned my business and my recommendation. If you're looking for a knowledgeable and trustworthy European repair shop, I highly recommend Auto Hans! Thank you again to the entire team for your excellent service and for treating my car like it was your own. -- Tony Nguyen Tony's Auto Salon Dallas

The team at Auto Hans are beyond exceptional. Anytime I have to bring my car is always a pleasant…read moreexperience. The guys talk you through what needs to be done. Full breakdown with pictures of the part(s) that need changing and estimates. They are everything I could ask for in a shop. Won't bring my car anywhere else.

I use Mercedes of Plano exclusively because of their outstanding customer service. Roland has…read moreexceeded my expectations on every visit. Great job to the entire team.

Chad as always, was great and just a pleasure to work with. Unfortunately I treat him like I'm his…read moreonly customer, but fortunately, he treats me like I'm his only customer! I would always go back to Chad anytime I need help with anything on my car and lately it's been a lot! Thanks Chad!