I had a great experience at the VinFast dealership working with Angel Calix. Angel was…read moreprofessional, knowledgeable, and very easy to work with throughout the process. He took the time to explain the vehicle features and answered all my questions clearly. The overall experience was smooth and stress-free. I would recommend Angel Calix to anyone considering VinFast. If you meet him please ask him to do his 'eye trick'

I had one of the most frustrating and disappointing experiences at VinFast Plano. I was given a…read morewritten quote via text from a sales representative confirming a monthly payment of $244.80 with $1,000 down for 15,000 miles/year. Based on this written agreement, I brought my wife and three kids to the dealership on Monday, May 5th ,2025 around 6 p.m. We test drove the car, loved it, and were ready to move forward. After the test drive, the salesperson went to the back to "check with the manager," then returned and said the offer was no longer valid. They now wanted $298/month--a complete bait-and-switch. I requested to speak to the manager, who openly admitted they "lost money last month" and couldn't honor the agreed price. This is not just unprofessional--it's dishonest and disrespectful. I came based on written communication, which I have attached and saved, including text messages with the salesperson and his number. This is not how you treat customers. You don't lure families in with a written offer and then change the deal at the table. I strongly urge others to be cautious. Don't trust this dealership's quotes, even if they're in writing. Extremely poor customer service and shady business practices.

Update : Management has helped with this and replaced the entire sunroof panel (part of extended…read morewarranty) and coverered my pro-rated cost - I appreciate it ! Bought a used Audi March 2026. Good experience with the sales and finance process and really like car. Issue : 10 days later it rained and water got through the sunroof (see pics) on the passenger side, headliner very wet and floorboard had sitting water (at least half an inch). After doing some research, discovered that this is known issue with 2019-2021 Etrons (and other Audis) = Audi Warranty Bulletin AWA-23-09 and a sunroof class action warranty extension. I took it in the dealership and 7 days later the technicians looked at it and found an issue with the wind screen and deflector not working properly. Despite having both a 90-day AutoNation Warranty and purchasing a platinum vehicle protection plan... Neither covered this and I was charged $725 to fix this Unfortunately, I have not received a permanent solution... Even though I brought up the warranty bullet and extension.... ....Will I get water in again in 6 or 12 months ? What if water leaks near the front controls or sun visors, potentially damaging the sensitive electronics and SOS systems housed in the roof console. Doesn't appear it's covered.... due to not being a mechanical issue. I do not feel resolved. And thus I have reached out to Audi Corporate to hopefully get a permanent solution. ** Update 12 days later (today is April 21st) , it rained, and Water got in the same area again !! ** Very Disappointed b/c things could get worse and I expected more from Audi Plano / AutoNation.

Bought used 2024 Range Rover evoque and the dealer stated it's not responsible for items listed in…read moretheir own online description of vehicle that are missing. I'm very tempted to drive over there and return the vehicle. I'm sharing this poor experience with everyone in the community! Don't waste your time with this dealership. Updated 4/9/26 the general manager and sale person (Destiny) have been absolutely fabulous at making this right! They ordered and installed this missing items! I'm so very happy with my Range Rover Evoque and would come back to Audi Plano for future purchases along with referring anyone in the market for a different vehicle.

The staff, Eric, in service and all else; everyone!…read more ALL Are so professional and provide service and products and SUBARU PRODUCT(s) informations online and even far better in real time every time I have visited EWING SUBARU OF PLANO. Whether just there to learn of "WHATS NEW" or have a great cup of coffee of other refreshing drink. Friendly .... patient ..... when one just relaxes while services being performed to one's vehicle or that curiosity for looking at other models that could fill the excitement's daydreamed about when much younger but TODAY!

Won't go anywhere else! Always professional and timely. Eric is awesome! Best Subaru service in DFW.read more

I found this used Toyota Tundra for sell here and showed up at the dealership. I was immediately…read moregreeted by Robert Frauens. He showed me the car and went into great detail about all the features the car offered. With it being used he also disclosed small cosmetic defects from the get go. After test driving, Robert fought hard to get the finance department to get the monthly payments down to where I wanted it. If you are looking at a Toyota at this dealership make sure to talk to Robert Frauens!

Toyota Financial Services SUCKS! I've bought or leased Toyotas exclusively since 1980, when I…read morebought my first pickup truck while in the NAVY. I switched to leasing around 2010. I now lease a Prius Prime, and while I love this car, dealing with TFS has recently become a nightmare. The problem started a few months ago when I began receiving letters, emails and calls from TFS about missed payments even though I pay my bill monthly with autopay. I called and discovered TFS was erroneously applying my current payments to my previously leased RAV4 that I returned to the Toyota dealership when I leased my new Prius Prime. I thought the matter was resolved--but TFS' letters, emails and calls continued. Then on April 27th, I got another "collections" call. Annoyed, I stopped the conversation and asked the agent to verify my payment history, and to check if my payments were correctly being applied to my current car vs my old car. She heard me out and took the time to verify my payments were still being applied to the RAV4. She had me hold, and took the initiative to escalate to management to fix TFS' internal problem, and then suggested checking with my bank to verify the correct account # is referenced in my auto-payment. While I'm waiting to hear from my bank, I want to be clear, this agent was terrific, and I'm quite confident she correctly communicated to management my payments must be applied to my Prius Prime. Apparently management dropped the ball a second time, because since Monday (four days ago!) I've received four TFS calls regarding missed payments. Why am I still getting these calls? Has TFS' Accounts Receivable dept. told collections to stop bothering me? Or do they not know how to stop auto-letters, emails and calls once they know they've made a mistake? Is this a back office internal collaboration problem? Do I need to worry about hits to my credit rating? What is going on with TFS? This is no way to treat any customer, much less one who has done business with Toyota for 46 years.

Extraordinary kindness and professionalism After a tire…read moreblowout on the highway, I pulled into the Park Place Lexus parking lot for safety--even though I don't drive a Lexus. What could have been a very stressful situation was completely transformed by the people here. Chris, the General Manager, personally came out to check on me and make sure I was okay, then drove me himself to the main lobby so I could use the restroom and get out of the cold. The team even offered to change my tire, but I declined only because I already had a USAA tow truck on the way. As I was heading back, Dean kindly helped me get a coffee and made sure I was comfortable before returning to my car. During that time, Kay, one of the service technicians, stood by my car in the cold to watch it in case the tow truck arrived while I was away. I was not a customer and wasn't driving their brand, yet every person treated me with dignity, patience, and genuine care. No pressure, no sales pitch--just people helping another person when they needed it most. Thank you, Chris, Dean, and Kay, for turning a frightening moment into a powerful example of what true hospitality and professionalism look like.

Got a flat tire yesterday and changed out myself. Drove it in to Lexus Park Place only to find out…read morethe service department now closes at 6pm. BMW closes at 8 M-F because they actually understand customers work for a living and 6pm doesn't work for customers. Called Park Place Lexus the next day to make an appointment to drop off my car to change out my tire and perform routine maintenance and they tell me they don't have ANY loaner cars at the time and won't have any for FIVE days. This is a CAR COMPANY. How on earth do you not have any cars available to loan out? How incompetent do you have to be to mismanage your loaner inventory so badly that you have to turn away customers because you don't have cars? For an (alleged) luxury car company, this is completely unacceptable. BMW would NEVER have a problem like this. Looks like I will be switching back to them if this is the kind of unprofessional service Lexus offers.

Justin was great to work with. He went out of his way to facilitate what I needed--including doing…read morehis best to accommodate me being on a tight schedule--and made the process of purchasing my Tesla and trading a vehicle smooth and easy. I had a great experience and would definitely recommend this place and ask for Justin!

Had the pleasure of working with Kameron at autos of Dallas. Kameron made everything smooth and…read moretruly listened to the concerns we had. Kameron made this my best dealership experience I've ever had by FAR! If you want the best price AND experience possible come down to autos of Dallas and ask do Kameron!

THIS IS THE PLACE TO COME if you want to sell your car for a good price without getting the run…read morearound. Long story short I found a car at a different dealership that was hard to find, they were a bit stiff and offered me below value what KBB said I could get for my great condition low mileage car with premium package. The dealer where I was getting the car I wanted (I'll just say it - Audi Plano!?#$% Avoid them at all costs if you want a FAIR deal) they offered me a RIDICULOUSLY below average amount - what KBB suggested. I walked out frustrated and tired physically and mentally. Thank God I noticed Carmax nearby and thought Why Not? I walked in, there was very much a dmv feel to it Lots of people, sitting everywhere, lot's of traffic in and out. There was a monitor with peoples names/appointment times at the front desk. I thought, wow how am I going to get an appraisal on a weekend with all these people? When it was my turn the guy was very nice and said no problem, we can do that for you and he re-directed me to the business window which was nearby. I was still skeptical and cranky given what I had been through at another dealership. Business desk had a lot going on too, but they seemed to be in good spirits with each other and the people who approached them! Complete opposite from previous dealer. I was greeted by Micah (sp?) who was seemed relaxed despite the busyness, she told me how appraisals worked in a matter of fact way, when I hesitantly asked how long all this would take, she quickly said it should be no more than 30 mins with a confident smile. I was still skeptical but refused to give away my car for the measly amount the other dealer offered me. Well, I went to the bathroom, people watched and yeah about 30 mins later, she came back with my appraisal quote! way more than MORE than what the stingy dealer down the street was offering me and ABOVE KBB !! If I didn't want the other car so bad at A/P, I would've gladly told them to touch grass! But unfortunately they had what I needed. I would have felt much better to have bought from Carmax, everyone I encountered there was friendly, professional and got things done in a great amount of time! I want to thank Micah again for being so patient with me and explaining things while I was under great personal stress and timelines as well (death in the family, trade in car papers expiring etc). I sold my beloved car to Carmax in Plano, had a GREAT experience from beginning to end and wanted to let them know I appreciate them being a positive part in such a stressful weekend for me. Thanks again!!!! (SH)

What an easy and great experience to sell my old car. Went on line saw how much they would offer…read moreset up an appointment and less than 30 minutes later walked out with a check. Staff all friendly and respectful. Large clean show room. This was easy the price they gave me fair.

I purchased a 2017 Acura NSX on March 5th, 2023, from Enzo at Dallas Auto Exchange. Enzo helped me…read morebuy the car site unseen. I asked for photos and written verification of the cars condition. I asked him if we could get an inspection from the dealer also. Enzo delivered on everything. He even connected me to the owner, putting the car on consignment. I received the car in California exactly as described. Update: I had some small damage after the car was serviced at a dealer. Enzo helped me provide important evidence to resolve the issue.

Unprofessional and shady business when having a conversation about a car (High End). His use of…read morelanguage and how he articulated his frustration over disagreement about the car was rude and unprofessional. The rudeness started once I brought facts about the quality and integrity of the car. (How the car was traded several times, factory warranty questions, etc). All this was through text and even one phone call. Actually the call was like talking to child throwing a tantrum. I would not recommend this dealer and their cars, and if you are really considering to buy, please do your homework about the history of their cars.

Alex and crew are thorough in helping diagnose issues and expedient with repairs and maintaining…read moreour 1984 Mercedes SL500.

I have used Auto Hans for all my Jaguars and Audis. just had my 21 A8L V8 serviced. Now that the…read morecar is out of manufactures warranty , back to Auto Hans. new coils and plugs. great service reasonable price.

Chad Burton makes absolutely sure that we are taken care of with a spirit of excellence! He keeps…read moreus informed about what is going on with our vehicles when we bring our cars in for any reason! Chad is concerned, compassionate, knowledgeable and very patient and helpful when we check in and throughout our entire service experience. He is a keeper! Our car always looks brand new when it's returned to us after every service! Our experience is always very positive and pleasant!

Great service. Manny was great, courteous and professional. I always go there. I recommend this…read moreplace.