I give Basement Masters Waterproofing a gold star ++ . I wanted one side of our house…read morewaterproofed. That side gets a lot of rain and I did not have gutters there. I contacted 4 companies and only 2 responded. I did my research and found Basement Masters to be a very reliable company. Their quote was a fair price for the work that had to be done. The quote included a written summary and pictures of what to expect. The company is easy to communicate with and is responsive in answering questions. The crew came out one day and finished the next day. (They did a LOT of work). All of them were hard workers, courteous, efficient in their job and answered all the questions that we had. Walter was our point of contact but all the workers were excellent. I am happy, my house is happy, and I would recommend Basement Masters Waterproofing to anyone because I think they are top notch.

The whole team at Basement Masters did a great job on two projects to waterproof our basement and…read moreboth turned out great! The first one was a major project where they had to dig to the foundation and waterproof the whole side along with installing a sump pump. They knocked it out with ease and they beat the national chain's pricing by a wide margin. The second job wasnt that small of an issue but they still completed it in one day. Highly recommend Basement Masters!

I'm leaving this review to share a balanced but honest account of my experience. While the end…read moreresult of the project was acceptable, the process was far more complicated and frustrating than it needed to be. The sales interaction set the tone with high‑pressure tactics, including statements like "this price is only available today." We moved forward anyway because we knew we wanted the work done. When I later asked to adjust the scope, the salesperson resisted for nearly ten minutes before agreeing to send a revised contract. The first crew delivered solid work on the drain line and concrete, but the vapor barrier installation was sloppy--uneven trimming, gaps, and inconsistent application. They also removed a board supporting the incoming water line without explanation, leaving it hanging from a wire and damaging the clamp. Their initial attempt to "fix" it involved taping the board to a pipe, which was not a proper or safe solution. The sump pump outlet was also installed in a way that caused the discharge pipe to partially block it, putting pressure on the plug. Communication was another major issue. I was never given a dedicated point of contact. I had to reach out to the salesperson again just to report problems. He forwarded my concerns to the office, and I was eventually contacted by Christal. She was professional and genuinely helpful, but her phone number repeatedly showed as disconnected, and only some text messages went through. I had to call the main line each time and ask to be routed to her. A week later, two crews returned and corrected the vapor barrier, repaired the board, and moved the outlet so it was no longer obstructed. The final work met expectations, but the overall experience involved unnecessary sales pressure, communication challenges, and multiple days off work for corrections and inspections.

Guys just left my house after two visits, just finished raising a driveway slab and fixed a…read morewalkway. Couldn't be more professional, dont look any further this is the choice for your repair. Marty and his partner went the extra distance, the void beneath the slab was so bad that it took two visits but they got it done and in this sweltering heat both times. Got two estimates and they were the best value and quality. Thank you for sending a great crew, I feel bad that I didnt catch the young guys name he was a wonderful partner to Marty. Trust your homes repair to JES and they came up from Ashland VA to Stafford.

These are the people to choose if you want it done right! The team communicated throughout the job…read moreand we are so glad we chose Drainage & Erosion solutions. They put a vapor barrier down on two sides of our home and did regrading to hinder water from entering our basement. During the work, a 4x4 crack was found in the foundation that we added onto our contract to have it sealed. Four downspouts were re-routed underground to get water away from the house and clean outs added. This type of work is expensive but our worries are gone!!!

Why am I taking a bunch of pictures of my grass in the winter? Because this grass used to be very…read moremuddy. We recently installed French drains through Exterior Waterproofing Experts after getting four estimates total and I will say outright this company is the most knowledgeable of any I had interviewed. One of the owners is a hydrologist and he is part of Clifton Contracting. They brought up how you shouldn't do a runoff close to the street because it causes ice on the road which no other company had mentioned. He told me how they install legs in the ground and addition to the main ditches to help distribute water better. And we made a plan to do a u shape around the house with two pits underground that replace above ground stone pits we had before. They installed pop-up drain outs near the front and after two heavy rains I'm already impressed of how well the system dries out compared to before. They also do a lot of outdoor landscaping, patio work, outdoor spaces and more. I was incredibly impressed with them. Feel free to DM me if you want me to discuss who else I interviewed. Also now is the great time to do it because it's "winter" and prices are lower than when they would be during normal times. Highly recommend. Contact Evan at 571-599-0528. He texts too.

After noticing some cracks in drywall around the house, we requested that Lux Foundations visit and…read moreprovide a free inspection. From the initial phone call with Nicole, she did everything she could to get the appointment scheduled as soon as possible and found something that worked with our schedule. She also provided a text option to confirm the appointment which was also very helpful. Cy was the technician who provided our inspection. He called to let us know he would be arriving a bit early. He was diligent in addressing our concerns and checking other portions of the house and foundation. His assessment was honest and fortunately, he did not find our foundation to be the issue (thankfully). He did not suggest any unnecessary services and told us to beware of other area foundation companies that may try this. We appreciated his help and honesty.

I noticed several small cracks in the concrete of our foundation, and since we were putting our…read morehouse on the market in a few months, I called Lux to preemptively check them out. Cy came on time and checked each crack out, including a small one on our basement floor. He said that the cracks we had were cosmetic; they weren't large enough to indicate a problem. He even gave me his card and said if a home inspector says otherwise, to have him call. All this honestly and information, and there was no charge. I can't praise Lux Foundations enough!

Outstanding process done professionally. The entire structural repair project to our house was…read morewell organized, clearly explained, and promptly executed to our satisfaction. We especially appreciate Jose and his hardworking crew for their careful and neat work. There is no doubt we would choose them again if needed.

I had some concerning signs of settling and wanted a professional opinion. The first first…read morefoundation specialist I called gave me a ridiculous quote and was very pushy. Upon calling DESKA, I was put on the line with a real human and had an appointment for the very next day. Len came out and gave me an honest assessment and put away many of my fears regarding my foundation issues. They also informed me what to look for when identifying serious issues. 100% recommending and using DESKA moving forward.

From the easily arranged estimate by a very professional Maurizio to an impeccable install by…read moreMiguel on New Years Eve Day we highly recommend with the greatest confidence hiring NVWaterproofing to install a new sump pump in our finished basement. They can provide any solution to your concerns and help you decide financially your best option. We trust this amazing group . Miguel worked for hours and cleaned up perfectly. He was so professional !

Service and repair did not meet expectations. Clear expectations were not set and it is u…read morebelievable to me that leaving a finished product (see picture) is acceptable.

An absolutely skilled professional at a reasonable price. I had two areas in my finished basement…read morethat became wet during heavy rains. The initial phone conversation was very productive, and The Crack Man gave me confidence that they knew what they were doing. He explained every step and how cracks like this typically form with houses of this age. He fixed the problem with minimally invasive technology. It's been 11 years now with many heavy rains, and my basement carpet has stayed dry ever since!

Very professional, on time and great with communication, and very honest. Highly suggest to use the…read morecrack man to fix your basement leak and water issues.

Extremely rude customer service! Job took way longer than it should have. They were terrible at…read morecommunicating. After spending so much money, you would think this company would be nicer to their clients. They have no bedside manner, truly a terrible company. 0/0 DON'T RECOMMEND!!!

We have been fighting with this company for nearly a year over a faulty egress window they…read moreinstalled. Initially we were given two options for the egress window. 1) cut out the top of the concrete and use a wooden header - this was the cheaper option. 2) leave concrete at the top and install a metal support. We requested this option and paid the amount for this. However the wooden header option was completed which did not match the rest of the house. We were told this was the only possible option yet we were charged the price quoted for the concrete/metal header. We didn't complain; however, soon after we discovered the window was leaking so much air that it was whistling when we had windy days. You can even see light through the side of the window. We sent photos and a video showing this and someone came out to our house twice to verify this, but they fixed nothing. We have been told repeatedly that it's an issue with the window manufacturer and someone would get back to us with next steps. Our whole basement finishing project is on hold and it will cost us even more money to bring contractors back to trim and paint the window after it gets replaced, not to mention increased utility bills and the potential for water damage. It seems our calls and e-mails are being ignored. We tried to get this resolved civilly, but it looks like we have no choice but to hire an attorney.