BE AWARE!!
I would never use this ranch as this company is horrible! They do not take into consideration your experience and have any horse saddled up and try to just push you through the ride for the money.
I booked and paid for a 2 hour ride with my son and I. We were very excited
and it was to be a mom and son ride.
After booking with the woman she only would communicate through text which was extremely hard to understand. It was almost like she didn't know proper English. I tried the best to understand and continue to communicate via text as I couldn't get her to call me so I could clarify some things.
The communication was through text, which was kind of hard to understand and I asked her if she would call me and she never would.
Our ride was scheduled for 10am-12pm, a 2 hour ride. She texted the night before approximately 5pm telling me to come at 10 AM. I asked her if the ride starts at 10 AM shouldn't we come early so she can talk to us about how experienced we are to make sure my son who is 16 is on the right horse based on his experience.
She then told me via text, "fine come at 9:45am" I stetted back "okay, 15 minutes no problem. I then asked her if she wouldn't mind calling me because I had a couple of questions I wanna just to make sure I understood the process for tomorrow and ensure prior to them saddling a horse for my son that it would be based on his experience.
SHE WOULD NOT CALL...
Then she texted that she was uncomfortable with all of the questions, so she was canceling our ride for tomorrow less than 24 hours before our scheduled ride.
I texted her that I didn't understand and that the questions I asked were extremely reasonable. I expressed that she would understand this if she would call me and that I was wanting to make sure my son had a matching horse based on his experience.
She then told me she has the right to cancel anyone for any reason.
After expressing to her that this was ruining a mommy/son time on his Christmas vacation and furthermore unprofessional and unethical and I intended to post a poor review, she proceeded to tell me she was a lawyer and threatened me.
I NEVER got a returned phone call...
Extremely unprofessional, and I hope no one uses this company. read more