TLDR: Richard was very flexible with drop off and pick up times. He gave a thorough diagnosis and…read morewas able to identify the issue. He gave a realistic assessment of cost to fix versus value of the item and gave an honest recommendation. 5 stars. Rain or shine Richard is always in. During the crazy 2 weeks of rain, my son's computer stopped working. Richard was still working helping businesses with their network failures through the storm. Always good to call ahead and he can work out time to meet if necessary. Reasonable pricing for both labor and parts. Easy to understand explanation. My son's laptop is an ASUS Vivobook 14, model number X1404V. He claims it isn't charging despite it being plugged into the laptop charger. He's tried at different outlets. We tried getting a replacement charging cord and that didn't work, so it's for sure something with the computer itself. We spoke to Yoda at Gadget Guyz about the issue and he let us know it will require bench work and gave a referral to Easy Computer. Dropped off on Tuesday for diagnosis. Results of diagnosis on Thursday. Richard confirmed that there was at least one bad component in the motherboard, so it would require a full motherboard replacement. A motherboard replacement would require dismantling the entire computer and replacing it and putting it completely back together. For a motherboard replacement they are not done in-house, they are sent out to New York. Parts alone would be nearly the cost of the computer brand new. Labor and to send out would double it. Picked up Friday. Richard gave a good recommendation on next steps. Consider if it was still covered under warranty, where I purchased it, what would be covered. He was very sweet to work with.

Richard is the best, He has saved my computer life on…read moreseveral occasions. Recovered an accidentally formatted 4tb hard drive, wow! Replace the fan on my PlayStation, awesome! Always there to give quality service even over the phone. Would highly recommend him for for all of your computer needs. He is amazing!

We've worked with plenty of I.T. providers over the years, but few come close to the honesty,…read moreprofessionalism, and technical skill that Mindhive Consulting brings to the table. From the owners to the support team, everyone operates with real integrity and a commitment to helping clients succeed for the long haul--not just putting Band-Aids on problems. What really makes Mindhive stand out is their understanding that I.T. is deeply connected to the rest of a business. They take the time to learn how our company works, what challenges we face, and where we want to go. Their solutions are always technically solid but also tailored to our needs, supporting growth, efficiency, and long-term stability. Whether it's upgrading complex infrastructure, setting up secure cloud systems, or guiding us through big-picture digital strategy, Mindhive delivers every time with expertise, speed, and clear communication. They're more than just tech support--they're trusted partners who grasp the real-world impact of every I.T. decision. If you want a managed service provider who combines cutting-edge technical knowledge with genuine business insight and a foundation of integrity, Remy and the team at Mindhive Consulting are a rare find who truly deliver.

Quick response, very professional and quickly figured out the issue. Stress gone! Thank you so…read moremuch!

Great service, friendly and quick to respond. All the tech at this location are very helpful and…read moremake you feel relieved that someone is there to help you. Let's face it computers have our whole lives in them and when they go down the stress level raises. Thank you for understanding when the stress is high. Your company is the best!!

Some adjectives to describe the service that I received at Optinet Hawaii:…read more courteous, diligent, efficient, thorough, knowledgable, economical. I have visited this store a couple of times and I always leave with a sense of gratitude that Dale Ibara and his crew, like Oscar, have done all that that they are capable of doing to see me leave the store with a satisfied look on my face and a bounce in my step. I hope that their business prospers and expands in 2015.

FANTASTIC! Got my mac computer systems cleaned up and backed up to cloud storage. Couldn't have…read moremore peace of mind than knowing if ever a disaster hit, all of my important docs from 2001 would be safe. Don Mangiarelli is a great business owner who understands what his clients needs are and takes them through a step by step process toward safe and reliable backup.

From the owner: Enterprise Technology solutions specializes in Network Infrastructure, Structured Cabling (copper…read moreand fiber), Client-Server netowrks and Telecom (telephone lines and systems) installation and maintenance. Our focus on customer service and integrity makes us the natural choice.

Quick Summary: Chris is knowledgable and meticulous. He delivered an incredible home theater…read moresystem that our family thoroughly enjoys. If I had to build another system, I would use Chris and Home Theater Solutions Hawaii. Chris came recommended by our contractor who said he would not work with anyone else on a home theater. Our meetings mapped out the specifications for both the system as well as the room construction so they complemented one another. I appreciated being included in the communications so I could understand the impact of the changes on the final design and offer input. What I appreciated most was Chris' expertise in matching the equipment to my budget. While I did a ton of research on speakers and projectors, I lack the practical experience of pairing devices together into a system. Through numerous conversations, Chris was able to understand what I was looking for and tweaked the equipment list accordingly. I started the process looking for an Atmos 9.1 system and am incredibly happy with the 7.2 setup I have now. I also appreciated that he didn't go significantly over-budget and I never felt like he was trying to up-sell anything to me. These systems run the cost gamut so there is always an upgrade to be had. The equipment cost was at the high-end of what I wanted to spend, but the end result completely exceeded my expectations.

Chris Lam of Home Theater Solutions designed and installed a terrific audio system for our home! My…read morehusband and I are not technophiles -- we are truly technophobic dinosaurs, but Chris guided us in creating a system that works beautifully and gives us the gift of great music every day! He gave us such good advice in choosing the different components and his unending patience was much appreciated! He created a design to truly fit our needs, guiding us through the many options possible. He generously spent time answering our many questions and was so patient, kind and warm. There are people who are experts who make you feel embarrassed when you ask a simplistic question. Not Chris -- he answered every question respectfully. He wanted to help us understand and make us happy with our system. Whether you're an audiophile or a neophyte, you'll be lucky to have Chris helping you. Chris and his brother installed our system and what a great team they are! They are wonderful to work with and so trustworthy!

I came to NTech with a badly connected heap of mismatched parts and walked away happy…read more Jimmy took the time to do beautiful work, and I couldn't be more pleased. If I ever need services in this vein again, I'm going straight to NTech. Thanks Jimmy!

5 STARS!!!! NTech is a good as it gets. Had them set up my…read morehome system a while ago and they did such a great job, I called them again to help set up our company's communications cabinet and scanners. No problem, done in a flash! From small jobs like setting up your home computer, to large jobs like setting up your company's computer infrastructure, these guys can handle it! If you want professional friendly service with Aloha, call NTech for all your computer and IT needs! Mahalo!

Simon is an extraordinary business man. He is super knowledgeable in his trade and will go above…read moreand beyond for his customers. My family goes to him all the time for our cellphone repairs. He is well priced and will make sure your devices are working properly. My son broke his phone twice in one week and nowadays it's vital to have cellphones to communicate and ensure our children's safety. We have had one busy month. My husband just got back surgery and I had a baby!!! All happening two weeks apart. Our budget has been limited since my husband is out of work for a few minths and I have to care for our baby. We were able to fix the first issue without hesitation, but the second time our son broke his phone it became a huge unforeseen expense. We needed to make sure our kids were safe and able to communicate with us during the day since they take public transportation to and from school. Simon was an absolute blessing to us. He fixed our son's phone a second time. He is super considerate and thoughtful. He went above and beyond for our family. My son was so devastated that his phone broke and that we wouldn't have the funds to fix it, but Simon was touched by our situation and wanted to ensure everyone's safety. Our son came home to tell us how Simon fixed his phone and how kind he was during the entire visit. I was so grateful that Simon showed us such generosity towards us. We have happily spent a few hundred dollars over the years with him and this time when we really needed him, he took care of us and we couldn't be any grateful. We will forever be loyal customers and we highly recommend his services to anyone in Kaneohe or Aiea! Simon you're amazing! Thank you, The Welch Family

A bit late on a review... but HUGE MAHALO to Simon for recovering my Apple laptop to retrieve my…read morepictures and documents. I originally went to the Apple Store assuming their tech team would be able to assist. Unfortunately, that was a no. Simon explained his process and timeframe to be complete. He also gave an update mid-way through the process! Love the communication of the anticipation of what to expect. Turn around time was under two weeks! I was and still am very grateful for the work Simon was able to do. Thank you so much!!!

Mr. Garret was able to accommodate my diagnoses on my laptop and server at a short notice and was…read morevery helpful throughout the process. 100% recommend. And he also gives military discount!

I highly recommend KW Systems for your electronic repair needs. Garret was great with communication…read morefrom the very beginning and throughout the whole process. Although the parts for my projector were not available Garret went above and beyond to provide information I could use for an insurance claim.