Came into the Westfield store two weeks ago with a friend shopping. At the time, a member of the sales staff sprayed perfume and sprayed a lovely scent. I decided to go back to the store yesterday to buy the perfume. I did not know the name but tested pretty much everything. Fast forward, one of the sales staff sold me perfume. While I was paying, she told me I have rosacea and said it very loudly (Keep in mind that I do not have rosacea but rather a sunburn from being at the shore for the week). Even after telling her I have a sunburn in my face and my face was hot, the sales lady was quick to ask another associate to put cream on my face after telling her loudly that I am in denial that I have rosacea. I declined. It is troubling to think that someone you have never met, no medical degree or dermatology experience , and limited knowledge, is providing diagnoses to customers. YIKES! The sales person also made faces behind my back while I was paying. How do I know? I could see her doing so in the mirror. Won't shop here again. Unpleasant. Unprofessional There are better locations to shop at. read more

The sales woman working this afternoon 09/09/25 could not have been less helpful. I asked for a cream eyeshadow and she showed me a $65 product. I did not want to spend that much. She showed for another product which I asked her to apply to my eye. I caught attitude from her. When I said I didn't like it she put it back and went back to her phone at the register. I was looking for other products and was going to inquire about having my makeup done for an event. I walked out. read more

To the owners of this Bluemercury franchise, if your sales aren't where they should be, ask your staff to take a moment to acknowledge the only customer in the store. Two women working a Sunday before Christmas and they couldn't be bothered to look in my direction much less say hello to me they were too busy gossiping with each other. I did go in there for something specific that I used to by from the Hoboken location that just closed, but there was no way I was giving them any business. read more

For Mother's Day I decided to take my mom here because she's obsessed with this store & products and loves smelling things. While we were there ARIANNA was absolutely amazing , so kind, professional polite, sweet five star customer service, talking to her, was like talking to someone that you have known for such a long time... She was in the middle of stocking stopped what she was doing to help us had so much patience, and answered all of our questions let my mom smell 1 million different things asked what she liked so this way she could give recommendations. My mom was stuck between two perfumes. She couldn't decide, so ARIANNA gave her a sample of the two and put them in a cute little bag. She truly made day and experience special and perfect which is exactly what I wanted. Thank you ARIANNA! read more

Bluemercury - Cutest little bag for my mom to put her 2 new Jo Malone Samples In. - Cosmetics & Beauty Supply Near Me - Westfield, New Jersey

Today is Monday December 19, 2021 And the reviews here are old and not relevant. I am the NEW esthetician At BLUEMERCURY Westfield I have 22 years experience being trained properly on customized problem solving facials, along with gentle and precise facial waxing. Can't wait to meet you. MARILYN PALMER read more

Bluemercury - Skin that has been cleansed properly hydrated topically with serum the moisturizer to seal it in. - Cosmetics & Beauty Supply Near Me - Westfield, New Jersey

I'm a big fan of the brand, and usually get treated well at other locations. Here, I think they seem almost put off by having a gent shopping. I'll visit again, as it's close to Trader Joe's, but I'd like to see a warmer shopping experience. read more

When a store sells high-end cosmetics and skin care the employees should at least pretend to care. The staff at this location are inattentive and dismissive, whether you are making a purchase or not. I am not writing this review after one negative interaction, but after several. Do yourself a favor and go to Nordstrom. read more

Today I went for my first purchase at this store! Big mistake ! Should have rather driven to the Mall to get the moisturizer I needed. There was what seemed to be a new employee and the manager. I bought the moisturiser I usually got at Lord and Taylor which unfortunately closed. I bought the Moisturizer I needed and asked if they have a product for eyelid puffiness which I got after cataract surgery. I nicely requested a little sample to make sure it will work for me and there will be no reaction. Grudgingly she put exactly TWO drops from a used little container in a minuscule container that will probably not be enough for even half an eyelid!! Very unfriendly poor service! Zero rating would be more adequate! read more

This store is for the ladies. Expensive creams, makeups and other girl products. They had a door in the back that said "SPA" but didn't see any info on that. read more

Bluemercury - Cosmetics & Beauty Supply Near Me - Westfield, New Jersey

So I ran in today with my daughter, because I really wanted to purchase a few items. (Nars minoi Oil, Molton brown soap And chantacaille Bio lifting cream that I just ran out of) I found what I was looking for but not once did anyone even say hello, welcome to our store, nothing. Then others walked in after us, and were offered immediately a drink and some time to spend with an artist to freshen up there spring look. Seriously, WTF. I decided to walk out after literally 8 long minutes without being acknowledged at all. Maybe it was because we just left gymnastics and we're in leisure clothes. Either way they lost at least 500$ of my business. Total Disappointment. read more

If I could leave 0 stars I would. The sales people on the floor didn't say hello or offer any help. When I was ready to check out both employees just looked at each other to see who would ring us up. When someone finally came over to us (we were the only ones on the store) she was very dry and lacked any skill. She asked if I wanted a bag while she was charging me and when I said "no" she slid my purchase across the counter. While I walked out and said "have a great day" I got no response. Wish I got their names!! Experience is 0/10, I will not be going back. read more

Smack-dab in the center of Westfield sits Blue Mercury- a lovely stop for your high-end cosmetic and fragrance indulgences. Be warned, though, this ain't your neighborhood drugstore, and the prices are nowhere near that range! The shop itself is lovely- very clean design and warm tones and lighting. They once even had some gorgeous and delicious strawberries and chocolate for customers- yum! They carry my favorite hard-to-find-but-can't-live-without-it product, Mario Badescu's Drying Lotion, totally worth the $17 pricetag. Other brands are the ones you always see in the beauty mags: Molton Brown, Paula Dorf, Diptyque ($30 candles- eek!), Bumble & Bumble, etc. read more

Bluemercury - blue mercury - Cosmetics & Beauty Supply Near Me - Westfield, New Jersey

Ladies ( and men) if you are looking for a fabulous eyebrow shaping or facial you HAVE to go see Lisa in Westfield Bluemercury. Years ago I shaved almost all of my eyebrows off and tthought I would never have a shape to them again. I found Lisa about 3 years or so ago and she is hands down the best at brow shaping and facials. Lisa doesnt go in and take off everything like some places do, she listens to what shape your looking for and waxes or tweezes. I HIGHLY suggest you go to her. Some people may think $25 is pricey for eyebrows but for the relaxation of it, clean atmosphere and a professional who knows what she is doing it is so worth it. As far as facials go, if you have never gotten one then you are missing out. Lisa does all kinds of amazing facials. I have had the Modern Facial which is basic and also got microdermabrasion. Both have been hands down the best. She only uses products catered to your skin type and won't push products on you that you can't afford. Thank you Lisa for giving me such great brows and facials! read more

Bluemercury - Cosmetics & Beauty Supply Near Me - Westfield, New Jersey

I never post reviews but had to in this case. The staff at the Westfield store is not the caliber I am used to dealing with at other Bluemercury sites. I have had 3 terrible experiences- the latest involved my daughter seeking out a new foundation. They could have cared less. Just said we can't try the makeup but offered no advice to matching color. They left us to figure it out and we walked out when the manager abruptly approached us and said sternly " what do you need?" She was clearly bothered. When we explained she said "..you don't want that..you want a cover stick...". That is the last thing we wanted! She didn't listen, was rude and it is hard to take her seriously when she is dressed in jeans, puffer vest and flannel shirt- really?! We drove all the way to the Princeton store where we were treated like they wanted to help and solve our problem. Bluemercury- seems like the Westfield staff need additional training and oversight. I'll never return there. read more

Natasha is great for waxing. She really listens to what you want and makes sure that the wax is the right temperature. The sales people are helpful without being pushy. I never feel like I'm being "sold" here. Products tend to be higher end, often smaller brands that you don't find everywhere. The store is light and airy. The displays make things easy to find and the salespeople don't mind letting you play. read more

What is the matter with this place? Are they finding it hard to find good people to work? The customer service is awful. The manager there has a major attitude problem. She is rude, talks down to you and makes you feel unwelcome. I ordered something that they did not have in stock and promised that it would arrive in a week. She gave me a small sample to tide me over. A month goes by and after a few calls and no real answer, I decide to go in to see what's happening. They track the order and tell me it will arrive today but I wasn't going to take their word for it since this had happened before. So when I ask what I can do if it doesn't arrive she starts telling me it will arrive and I have been helping you by giving you "samples". She gave me one tiny sample with one squirt. She then says they are not responsible for UPS, I understand that but then when she had to sell the product, she was so optimistic that it would arrive in a week. Her whole tone changed once she had made the sale. I will not be taking my business there again ever. Please spend your money at another bluemercury that knows how to treat it's customers. read more

I love this store. The staff is very skilled, knowledgeable, and professional. They "saved my life" more than once, when my skin was a mess and I needed a quick fix before work. They were always happy to give me a touch-up for free and recommend wonderful products that were perfect for my needs. When putting makeup on me, they bring out my natural beauty instead of changing how I look. I appreciate that. Thank you ladies for being so sweet and attentive to me! A note a few months later: Their Laura Mercier representative, Diane, is so knowledgeable and sweet. She introduced me to a rose-infused oil that has really helped to calm my redness. It's the only product that's *worked* to reduce the redness that plauged my face. To the reader: don't be afraid to tell the professionals about your skin problems; they will help you! read more

If I could give this place negative stars I would! My mom and I went into Blue Mercury on Saturday, in which I have never been before and if had a pleasant experience would possibly be a returning customer, to search for some cute gifts because I had a gift card. There were 3 salespeople working and 1 customer being assisted in the store. The salesperson toward the front of the store said hello and told us where the hand sanitizer was when my mom asked. We go to the register to sanitize before browsing and not one of the two women standing at the register said hello, gave any eye-contact, or asked if we needed any help - just shoved the sanitizer bottle under the shield opening. We thought it was very strange and we could feel the negative energy in the air. We go about our business looking at the Kiel's section when another customer walks into the store, is immediately greeted, and asked if she needs any assistance. The saleswoman, I believe her name was Claudette, walks to the Kiel's where my mom is looking at products and without saying excuse me or ANYTHING at all, leans over my mom to get something (obviously NOT six feet away) and acts as if she wasn't even there. My mom (who just turned 60 and fabulous) was internally screaming and could not believe how rude someone could be to lean over a customer, practically breathing on her, without saying a word. I work in retail and customer service is THE MOST IMPORTANT aspect of my job. If you come into my store, you are immediately greeted and asked if you need any help, no matter what we were previously working on. We went to the register to pay and AGAIN were not greeted, no eye contact. I hand her my gift card, and she doesn't know how to scan it so she calls Claudette over to help. Turns out the gift card was actually for DermStore but why didn't the first woman who I handed it to tell me that?! So strange! When she told me I couldn't use the gift card because it was for another store, I apologized and if I had been treated better in the store, would definitely have purchased the items. I take responsibility for not being able to read gift cards, but their customer service was TERRIBLE and I will never be going back. read more

I've been here multiple times to shop and had a welcoming experience, but unfortunately today left a bad taste in my mouth and I don't think I'll be shopping here ever again. I had a family emergency that forced me to reschedule my appointment and she rudely told me about how they were loosing money because someone else wanted my appointment time. I had physically arrived to try to be courteous and apologetic but i all received was disrespect. read more

Personally I would just love to be able to have a great experience at Bluemercury like everyone else! :( Every single time I have gone, sales representatives have been little to no help offering me completely wrong products that don't work, have been very unenthusiastic and seem like they do not want to be there, and don't know proper makeup techniques or proper skin care knowledge. I will definitely not be returning anymore, and will stick with Sephora from now on with kind hearted sales representatives who actually know what they are doing with more selection. read more

LOVE this store! Everyone is always so knowledgeable and super helpful and take time to really provide great service! Jordan, Claudette and everyone on their staff is amazing...if you need any skincare, fragrance, makeup, haircare...anything beauty.. this store is Fabulous!! Plus Lisa is the most amazing esthetician! A must visit!! read more

Cannot speak to the spa services, but their customer service is horrible. Anytime I have been in this store, I practically have to beg for someone to help me. It's unfortunate because they have amazing products and are conveniently located, but I am no longer willing to give them my business. Would rather go around the corner to Lord & Taylor for my Bobbie Brown products. read more

Early this year they opened one in Manhattan on the UWS. This store carries high end cosmetics, skin care and haircare products. The store also provides spa services. The first time I went here I met a very nice salesperson named Samantha, she was very helpful and knows her stuff. This is a smaller shop than sephora but nicer! read more

LOVE this store! I haven't tried out their spa section yet, but the makeup products that they carry are phenomenal, very high end, and very classy, highly recommend to check this spot out. read more

I love the product lines that they sell. The store is kept clean, and items are well displayed. The staff is ok. They are either too enthusiastic (only happened once) or nowhere to be found (you would thing they are doing you a BIG favor just by talking to you). They also don't have as many things for testing products as sephora. read more

This was just so horrible. I have to share. Blue Mercury downtown is holding an event, and I signed up for am 11 am makeover appointment. I told them when I made the appointment that all I cared about was time, because I have to pick up my son at 11:45. They said no problem. Awesome right? No. First, I was ignored when I first came. After about 5 minutes, a woman finally asked my name and told me to go sit at a chair in the back. After 10 minutes of sitting in the chair, I got up to ask what was even going on. They said the person doing my makeup would be another 10-15 minutes. Mind you, this is already 15 minutes after my appointment time, so they wouldn't see me until HALF HOUR after my appointment. All the while, 2 or 3 other reps were standing around doing nothing, or raking walk ins. When I said I have a time crunch, the front desk person just shrugged and said "oh well, we can't control the people the brand send." No, they can't, but you CAN offer another brand, scheduling a different time, or even just telling me about the delay instead of just ignoring me. I have never experienced such horrible customer service. I was one of just TWO customers in the place. I am never going back there again. read more

I have been going to Lisa at Blue Mercury close to 4 years and I can't say enough good things about her services. I will not let anyone else wax or shape my brows. It's worth the wait for an appointment. Her facials are beyond amazing. My skin has never looked so healthy and new in years! read more

I had a facial with Lisa, and I must say she is amazing! I have had hundreds of facials and she truly has been the best. First I answered a questionare, then brought back into the room. The place is very clean, and sanitary. Lisa asked me questions about my skin care regimen and decided I needed the fusion facial. I not only got a chemical peel, but also oxygen therapy! All my blackheads were gone and I feel refreshed and hydrated for my event. My skin looked absolutely amazing! Not to mention all that for $175! You don't get that in this town. Thank you Lisa! I will see you in six weeks! read more

Lisa S. has been doing my waxing and facials for about 3 months now. I had tried many places before and she is by far the best I have ever been to. She has really changed my skin and made me look younger and more alive. She has transformed my brows from a disaster area to perfection. The best part is the complements I have received from perfect strangers on how nice my brows and skin are. The only reason i have given her 5 stars is because I cannot give her ten. read more