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    Bluemercury

    4.1 (15 reviews)
    Closed 10:00 am - 7:00 pm

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    4 months ago

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    Ask the Community - Bluemercury

    Review Highlights - Bluemercury

    My friends, family & I just LOVE Bluemercury but love the Manager Heather especially at this location.

    Mentioned in 3 reviews

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    Spa Sway - Waiting area

    Spa Sway

    (566 reviews)

    $$

    Ashley was amazing. I am blown away by how good she was. She listened to all of my concerns and…read morethen went to town. Gave the perfect amount of pressure and really helped to release tension that I have been holding for a couple of months. I am walking on air right now. That picture is a sign of relief. Areas that needed release finally got it. Parking is a little bit of a pain in the ass of course because it's the domain. But you might get lucky and be able to park right in front. I did an evening massage and I've never done one later in the day but so worth it and now I am just beyond relaxed.

    Heads up if you add enhancements to your facial, then it's included in your facial time, so you…read moredon't get a facial that you're supposed to get, but of course they charge you for both. So I made a reservation for signature facial 50 mins + dermaplaning, it's 129$ + $55 + tip, and I was done everything in 50mins including changing my clothes before and after, walking to and back to lobby, when you're charging for both services, why my dermaplaning is included in my facial time, so honestly my skin was prepped for dermaplaning and was applied moisturizer and sunscreen post dermaplaning and I paid $129 for what, I don't know, of course my esthetician and front desk person asked how it went, when they should already know how they did, but my esthetician Alina was really good and friendly, but I think it's the management thing, they just wanna squeeze more appointments, so they cut short the time they're charging for you.

    Skin Science Soul - Female Board Certified, Austin TX Plastic Surgeon Specializing in Cosmetic and Reconstructive Surgery

    Skin Science Soul

    (18 reviews)

    $$$

    UNPROFESSIONAL and UNACCEPTABLE!!! "Extremely disappointed…read morewith Skin Science Soul by Dr. Sholar. They canceled my appointment and it has now been 35 days without receiving my refund despite multiple attempts to resolve this. Poor customer service and unprofessional handling of cancellations. I cannot recommend this business to anyone when they don't honor their commitments. Save yourself the hassle and go elsewhere." I bought a laser hair removal package May 2025, that included 6 sessions. It was explained to me how important it was for me to keep my appointments on my hair growth cycle for my results to be the terminate my hair growth. My first appointment went great. It was 10/10. I was told by Dr. Sholar that Sydney was the laser hair removal specialist that I would be with throughout my treatment. At my second appointment, that was not true. I had a different person. It went a little differently but fine. I was treated cordially. Again after my 2nd treatment I scheduled me 3rd appointment on the date recommended by the new esthetician. On the day of my 3rd appointment I got stuck in traffic, like many of us do in Austin, so I called to let them know I would be a few minutes late. The person answering the phone said that they didn't have any laser appointments on the schedule on this day. I said are you sure? And she checked my file. She could see that my appointment had been canceled and told me that their laser person was out of the clinic for the remaining of the week. I asked that when she returned to please have her call so that I could schedule my next appt ASAP. She could also see that no one had reached out to me to reschedule my 3rd appt. Needless to say I was upset. I waited for call to get reschedule and never received one. They have AWFUL Customer Service once they get your money! I have NEVER had any contact from them after they got paid. No one has reached out to get me scheduled again for appointments that they said were so important for my results. They got their Money and Do Not care. They have not contacted me at all. So, I emailed Amy, the person the receptionist suggested. I have requested the money for the services I have not received back and was told it would take 7-10 business days on July 15, 2025. I followed up on July 24, 2025. The only response I received was that they had received it.

    Huge scam. I should have looked into this place a little more before I went there. I made an…read moreappointment/consult with the doctor and told the consultation would be $150 because I would be seeing the doctor. They basically harassed me about paying several days before my appointment. I paid it even though I thought it was strange to pay before the appointment. At the appointment I did not even see the doctor. I asked what I paid for and they said I paid for the skin analysis which they do for free. I said "do yall usually charge for that? " knowing it was free and then receptionist said "well no". The skin analysis was a joke too and So many things pointed to shady business practices. I spoke with Amy the director who never apologized or had any expectation for anything. She did agree to refund my money though since I paid for a service I did not receive. I asked for confirmation of the refund which I still have not received. I've called multiple times and given some strange excuse as to why. Last time I called I was told an email confirmation was sent but could take a while because of their firewall. Never received a refund.

    Bluemercury - cosmetics - Updated May 2026

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