I asked for a deep clean of my home after we moved out and left furniture to stage it. They…read morearrived late and made a big deal over any furniture in the house they were told it was an empty home deep clean. I said I'll pay whatever it is to upgrade if it is an upgrade I have 6 pieces of furniture to dust it vacuum the guy went outside with his phone in a huff then came back complaining then the other workers all chatting with him I'm like what is going on ???? We resolved the issue they stayed about 3 hours leaning one by one and the main guy was left. The kitchen counter tops were still dirty the hardwood floors had crumbs and dust on them and my master bathroom floor was still dirty. No baseboards cleaned no attention to detail. A deep clean should be nooks and cranny's for a 2 bedroom townhouse it was a total rip off. I called the owner she apologized I paid over 900.00 and she was crediting me back 100. What joke. They charged extra for each oven but don't clean my molding ???? We have not lived in this townhouse for 2 years. It needed a true deep cleaning it was definitely neglected but I had a freshly painted it and thought a deep clean was called for. Apparently their idea of a deep clean and mine differ. Lesson jea

I hired Tucked & Tidy for a $1,500 deep clean followed by biweekly maintenance service. For that…read moreprice, I expected clear communication, attention to detail, and a professionally run experience. Unfortunately, the service fell short on all counts. The "deep clean" took place over two days, but totaled only about 8 hours. While the team was polite, several key areas were missed -- including dusty ceiling fans and other surfaces that should be standard at this level of service. I sent photos and was told the missed areas would be handled during the first maintenance visit. That visit was even more disappointing. Much of the home was left untouched, including the floors. I was told this was due to a "custom" plan -- yet there was no written contract, no scope outlined by email or document, and no communication confirming that entire areas of the house would be excluded. The only conversation was a brief call over a month prior. During the deep clean walkthrough, one of the team members even told me the floors would be part of the regular service, which added to the confusion. When I raised my concerns, the owner responded defensively and focused more on justifying their side than making things right. The tone shifted quickly once I pushed back, and I was left feeling unheard and undervalued as a client. Some things the owner might consider improving on: * Avoid shifting blame to the client when issues are raised -- especially after a $1,500 service. A missed spot is a missed spot, whether or not it was caught in a walkthrough. * Don't rely on a quick phone call as the sole definition of scope -- especially when no written agreement or clear follow-up is provided. Assumptions and verbal notes are not a client communication strategy. * Reach out proactively after a major service to check in. Leaving it to the client to initiate the first real feedback conversation creates a one-sided experience. And don't rely on staff rating requests to provide insight on client's service happiness, this is not indicative of the client's overall experience. Professionalism isn't just about what's cleaned -- it's about how a business listens, responds, and takes ownership. There's room for you to grow here.

I've used Rosie Cleans a few times now. First for a move-in cleaning as the prior owners left a…read morebit of a mess and I'm now on a schedule to have them clean bi-weekly. Their prices are a bit steep compared to what my boyfriend was used to with cleaners in his old home, but in my opinion, it is worth it. I'm super picky about cleaning my house and thought the cleaners my boyfriend had at his old place didn't do as thorough of a job as I would have liked. But unfortunately, in our bigger home and with all of our work responsibilities, we just didn't have the time to do a full house cleaning as often as we would like. So I found Rosie Cleans (I actually found them a year ago when I was in Summit but we were out of their zone). So far, I've been happy with Rosie Cleans. The manager, Cecilia, is very open in communication, letting us know when something comes up that needs to be rescheduled, checking in to clarify instructions, following up post cleaning, etc. She also was able to squeeze us in for our initial cleaning when online it had looked like there was no availability for months. In terms of cleaning, the ladies who handle our home seem pretty thorough so far. They take everything off the tables and countertops to clean (versus lazily dusting or wiping around things) and I've seen them actually on the stairs cleaning between the railing balusters. This past week, my mom was in town and even she was impressed. Finally, I also really like their online scheduling system. So far it has been pretty easy to add and remove certain items for individual cleanings which is something we're definitely going to be taking advantage of going forward.

We want to start off by saying that the cleaning was not great. There were many areas that were…read moremissed, even they were obviously visible (please see the photos). What aggravated us were the excuses as to why some of the work was not done properly. Due to that, we have decided to write a review and share our experience. We made a mistake even giving $100 tip. 1. We had to finish their work in the end of the day. The bathroom on our first floor was not cleaned properly. Ivan was in charge of it. The bathroom on our second floor was cleaned by a lady (we do not know her name) who did a better job. There were other clients online that had a same issue with the service provided by Ivan. 2. They are not equipped to clean a garage, yet they accepted it. Of course, then, we had the expectation that they would do a good job. Since it's been accepted, they might as well do it right. Again, Ivan was the one working on the garage. The equipment were not too difficult to clean. Ivan left the shelves and our equipment so dusty, especially the floors (and manager's comment is that they do not clean unfinished floors). Then again, why accepted it if he would not clean the floor. Please see the photos. 3. They arrived late, which support the other negative reviews online. The agreement was 11am. They arrived after 12pm. We had plans that we had to delay. We were notified at 10:29am, only half an hour before the agreed arrival. However, this is not a huge deal to us. But just want to give everyone a heads up that there is a large chance you need to wait. 4. Ivan's "walkthrough" was rushed. We understood that it was late in the afternoon, but the time of the day should not affect the service. I pointed out to him the bathroom on 1st floor, but we felt it was ignored. He was on a rush. Also, it could be a language barrier since he had a difficult time communicating in English. We pointed out the shelves with dusts (please see the photos), and same reaction of not wanting to do it. 5. The manager offered that they would return and clean the untouched areas. It's late in the afternoon, and we had to leave the house. I do not think it is fair to us to wait again. In addition to that, it is not acceptable to send the same staff (Ivan) who did not do a good job. If she offered to send the lady who did a better job, we would have considered. But she kept insisting to send Ivan back, along with the other lady - even we emphasized that we do not want him to return. Please see the photos. I would not recommend their service. We thought we would have a great first impression, however we did not. We are trying to find a good cleaning company since we are new in the area and just recently moved from a different county. Also most especially, we need a consistent one because we are buying another house. We wanted a professional service. Unfortunately, we are disappointed. Update and response to the manager: 1. It is NOT true we are satisfied. Clearly based on our review, we are extremely disappointed. 2. There are no "agreements" discussed prior to the cleaning. They left our curtains, window boarders, mirror behind the bathroom door, master's bedroom side table, toilet bowl of 1st floor bathroom, shelves and multiple areas untouched. 3. There are three residents in the house who witnessed the poor service. Therefore, they have the right to submit their reviews, regardless of the number of point of contacts. 4. Regarding the manager's comment about responding to her prior writing the reviews - we have had multiple conversations via text. Yet, the manager is not listening to our feedback and preference. As mentioned, she kept insisting to send the staff who did a poor job. She should send a different one. She did not grant our request.

Not to sound braggadocios as I'm far from arrogant, but my lifelong career has honed by skills…read moreferreting out fraud, duplicities, and recognizing instances where often great deals are far from great. I looked up Best Maids Ever and was struck by the nature of the raves and Jack the owner's cogent responses. Rich in varied details of differing facets of their services, they reflected Jack's keen listening/reading sensitivities and laser responses. His precision is sniper accurate. I had been in crisis mode with my messy apartment for far too long and no time to clean it. I dreaded hiring anyone. After spending seven hours one recent Sunday cutting up cardboard boxes alone, I drew the line. I needed help. Hiring Best Maids was one of the best decisions of my life. Period. First, Jack the owner is true as water on a placid morning's pond. Whatever concern or variable or worry you throw his way in negotiations, they're reduced to brief ripples as he adjusts terms, massages in solutions and then returns to his essence like a mirrored pond returns to its placid clarity after a pebble shatters it briefly: he is as honest, centered and focused as an arrow. A jaw droppingly true fellow in a notorious hustler trade. Both our trades are. Not in thirty odd years have I had such a sterling experience negotiating. He even dispatched a third person on Day 1 - not to jack up the price but to ensure it got done in two days. So when I asked afterwards whether he needed to adjust the price out of fairness to him (being that we agreed on only two people), he demurred - he added the third person of a trio family to ensure the job got done. Not one red cent more. And now for Anthony, Vivian and their youthful daughter Emily. My heart ached for their present hard working profession but it soared as I spent time lending a hand where I could. Open hearted souls who put in buckets of sweat equity. I could deluge you with the many, many positive details of their work and results but for me the brief tears of Vivian just before leaving said it all. She - as did we all - realized something special happened here over these two grueling days: they changed this stranger's life for the better. Amongst the torrent of incredible observations: as the ending of each day approached, they all kicked it into a HIGHER GEAR - not to catch up but to drive home perfection. Pride in their work.They went beyond and voluntarily. Jack and I are honest - I wasn't comfortable with their doing more than we'd agreed to - except when Anthony figured out why I was routinely tumbling out of bed due to a cracked bed-frame. He found a quick way to remedy it and that gave me my first great night's sleep I have had in eons. Effervescent Emily, in her mid-Twenties, took a number of colored pottery pots and put various plants I had that were in plastic original containers into the new pots and even put a moon valley pilea in a terracotta pot shaped like a wood nymph's face that I had buried somewhere. Art in everyday life. Quite Gaga - she was a fan. Many examples revealed themselves after they left leaving artistic flourishes. And Vivian cleaned my bathroom with savage grace and persistent diligence! She was stunned. We all were ! Nonstop excellence. I'll never forget these two days of wonder in brutal February! Best Maids? Better title: Bettering Cleaners for surely they bettered my life and so many others.

Just Wow! Best Maids Ever really does live up to the name!!! The team was absolutely fantastic…read more They took my mom's house and made it into a home again. I HIGHLY recommend Best Maids Ever. They were on point and on time. My family and I couldn't be more grateful for this team. Great Price and Great Results!!!

Majestic recently completed move out cleaning services on my home in preparation of us renting it…read moreout. They did an amazing job! The house looks wonderful and is cleaner than when we first moved in! The floors are shining, the baseboards are spotless, and the appliances look brand new! Michelle was friendly, responsive, and accommodating, as well. If you need a great deep cleaning I highly suggest hiring Majestic.

Great service! Seriously magical work. You made the impossible possible. Everything came out…read morewonderfully. I would recommend you over and over again - hard working and so kind and got a really tough job done so well! Thank you!

This service is amazing. Quick, professional and unobtrusive. They come, weave their magic and…read moreleave. Great price and well worth it! Thank you for your hard work Team 2!

Billed me over twice what they quoted for no extra services. They said they were there 4 hrs; they…read morewere there 2.2 hrs. My cameras time stamped. The condo was cleaned, nothing special. I don't recommend this company.

On initial inspection after the cleaning was done, my home looked clean. After a day or two I…read morestarted to notice a lot of very easily reachable areas that had obviously not been touched (completely empty closets not being vacuumed, window sills not touched...) I had paid for the complete Move In/Move Out service but what I received was not even a decent regular cleaning.

The Bri Lux, cleaning services boast a very thorough and special cleaning that I would be impressed…read morewith, but all the hype didn't deliver. The workers were very nice people. There were two of them however there were obvious things that were missed. I'm physically disabled in a wheelchair and when they wash the floor or mop the floor behind my recliner, there was a book on the floor and they didn't even bother to pick it up or move it so they could clean under it. I mean little things like that really annoyed me. The countertop oven was not even wiped down on the outside little on the inside which cleaners usually clean the inside and replace the crumb tray aluminum foil with a brand new sheet as I don't even have a microwave so I figured that was the least they could do.

0 stars. They repeatedly broke items in my home and tried to…read morehide it. I had to ask for the supervisor to be there for them to actually do a decent job and when they were there they broke a 53 year old ceramic music box, tried to hide it and then when I contacted them on a Saturday- they said they don't work Saturdays. Did they ever respond on Sunday? No. Did they ever apologize? No. Did they try to pay for the damage ? No. They just ghosted me. They broke my daughter's shower door- pulling it off the hinges. They also broke an old oil lamp dating back to the 1800's. They also seemed shocked when I said I can speak some Spanish (I understand way more), and my daughter consistently told me that they were saying bad things about us... all in all--HORRIBLE. I am sorry I said anything nice about them before. Not only are they terrible cleaners - they're terrible humans.

HORRIBLE!!!! They break EVERYTHING! $200 for them to only sweep the floor and spray fumes. Looked…read morethe exact same but smelt cleaner. I cannot believe I EVER had them come. They broke not only my shower doors, but they also broke things and HID THEM BEHIND THINGS SO I WOULDNT SEE. No apology. No nothing. They hid it like it was never there. Not only that but they make fun of you and your house. They do it in Spanish assuming you don't understand and get scared when they realize you understand.

Great attention to detail and worked till the last minute. Very satisfied with their work ethic and…read morework.

I hired Seneidas to clean over 400 units. They didn't meet the timeframe they gave me and…read moreconstantly left me uninformed. I gave them 10 units to clean to start off with. Those 10 were semi-fine, and after I gave them the green light to do the rest of the units, the work became sloppy. They do good work when heavily supervised, but they didn't uphold the trust I placed in them!