2nd floor apartment needed a deep cleaning. We were so happy with the outcome. they were very responsive, confirmed the appointment, arrived just a little late but made up for it with the job they did. The outcome was just what we hoped for. read more

I had been looking for a while for a good cleaning service for my house. Many of the people with whom I spoke quickly proved themselves to be annoying and/or snarky. Suddenly I came upon Lady Maids Cleaning Service. This company was polite, professional, efficient, and got the "job" done nicely. They were easy to work with and returned every phone call. I love working with them and would recommend them anytime. They are a 10 in my book. read more

Don't hire this service! They are not good at cleaning and are unresponsive. I hired them to do a move-in clean before I moved into my new apartment and they did a terrible job with everything. The kitchen counters and cabinets were still dirty after they said they cleaned it 3 times. The kitchen floor was sticky and they just mopped it lightly without getting any of the dirt off. The ceiling fans and walls weren't cleaned at all. I ended up having to spend hours cleaning everything myself after they left. I called John and he said he'll have them come back to clean the ceiling fans and dusty walls and ceilings, but they kept not showing up when they said they would. Every time I spoke to Josylin, who was the one who was supposed to come to clean, she gave me a time that she can come, but never showed up, and after calling her a bunch of times she would say 'oh, I'm sorry, I can come next week'. Anyway, they are just unprofessional and not good at this job. So save your money and hire someone else read more

The service significantly dropped off after a few weeks. We have since cancelled and now have a maid who does an amazing job and made us realize how mediocre at best Lady Maids was. read more

I'm not sure how this company has all these good reviews because they are a joke- TERRIBLE & UNPROFESSIONAL!! My first time using their company, & I almost never use a cleaning lady but I had guests coming & needed one. I made a reservation weeks ago for a Sunday morning 8:00 am cleaning. I received several confirmations beforehand, including 2 from Jonathan himself! Sunday morning arrived, woke up early to let them in, and NO ONE SHOWED UP!!! And of course NO way to reach anyone- I tried emailing, calling, even messaged on IG as I really needed this cleaning to be done. No one contacted me back. It's unbelievable how unreliable cleaning companies are in NJ, & this one is the worst out of all of them!! Save your money & go elsewhere!! read more

Either they are out of business, or they are so busy that they don't want or need any new business. I've tried to reach them to get a quote for cleaning of my apartment and it's been about a week and they haven't responded. read more

Edit: New management reached out to me and offered whatever they could to make amends. I agreed, and after having them come by for another cleaning, they've won back my business. read more

I have been using different cleaning services for about 20 years. Each time I move I dread having to find a new service. However, I feel I got lucky this time with Lady Maids. Josselyn who runs Lady Maids is fantastic, she comes out each time to explain to her service person exactly what needs to be done and how it should be done at my apartment so even if different individuals do the work, the service is very consistent for my every other week service. I've had issues in the past where depending on who cleaned your place on any given week, the results greatly varied. If you are looking for a service to clean your house or apartment, I highly recommend you choose this service. Pricing is very reasonable and they do a great job. David read more

Hello, I just started using Lady Maids in July. They are terrific! Very efficient and affordable. Also, if you are unhappy, they will come back and make things right immediately. They are very good with customer service. Strongly recommend if you are looking for a cleaning service! read more

Pros - You can schedule online, which is a great ease with a busy schedule. Cons - Very overpriced. They give you an hour window in which they will show up, which I understand due to traffic/parking etc. However the first time I used them they showed up at 9:59 when the window ended at 10. The second time they were over half an hour after the window, and I had to leave to go to work. I will have to reschedule, but I do not plan on using them again. read more

This is probably the worst cleaning a service I have ever dealt with. Save yourself the trouble and go with someone else. I arranged for them to come in clean and fold clothes. None of my clothes were folded. They literally just stuffed everything in bags. Over $200 down the drain I now have to go back and clean the things they didn't clean. Worst of all I have jewelry missing. I've called 3 days none stop and left voicemails and finally someone answers the phone. Instead of an apology I was met with excuses. The guy who answers the phone showed no sense of urgency or desire to help me figure out what happened to my jewelry. Do not let these people near your home. Wish I could give negative stars. read more

If I could give no stars I would. Terrible experience with this outfit... couldn't even call them a 'company' as they are not that professional..at least judging from the man I dealt with. Was glad I was not on my own as he was actually intimidating. Awful standard of 'cleaning'...talk about trying to pull the wool over a customer's eyes. Money for nothing indeed. Stay well clear. read more

Just recently got a CoOp that I'm just moving into that's really dirty. I was busy with work so I had my sister book this service for me. On top of being almost an hour & a 1/2 late. I came back THREE hours later. To a CLOGGED TOILET. I never had trouble with this prior mind you, that they mentioned was already like that??? Did a brief inspection noticed a lot of spots not cleaned even the fridge pointed it out to the guy who accompanied the maid. & he said yeah she'll get to that BUT NEVER DID. Even pointed the bottom crevasses by the floor had a lot of dirt that she clearly never cleaned and he said it doesn't come out. Mind you when they left all I did was spray Lysol and wiped it off with a paper towel. The fridge was still dirty especially the freezer was NEVER touched. the stove had grease stains. And my counter had NOT been cleaned it's still the same as when I first got here. I ran a paper towel through it and major black dirt and food stains caught on. So basically means she never cleaned it. Horrible service. They didn't even have Garbage bags. The one I actually provided they used on top of using my own paper towels. They left with the FILLED garbage AND I COME OUTSIDE THEY LEFT IT OUTSIDE INFRONT IN THE PARKING LOT COMPLETELY EMBARSSING. Me & my sister tried to call them multiple times and still haven't gotten an answer. I also tipped the maid 30$ on top of the damn $127 for this BS service. I would give no stars if I could. For clogged toilet, BS service and leaving the garbage outside in plain sight by the parking lot by everyone's cars. read more

I was very happy with the service. I called and needed clean up after house renovation - they were able to schedule me for the next day with fair price. The owner was very polite and helpful on the phone. Next day the came on time , brought all the supplies with them. They listened to what i asked them to do and the girl that worked was very good. The house looked really clean and smell great from cleaning. Recommended!!!! read more

I used this lady for my house cleaning. She was horrible. She asked me more money for deep cleaning and she refused to clean certain things. There was dust everywhere and when I told her and she gave me attitude. She said she'd bring her own cleaning products but she took and used all of my products without asking me. She refused to make the beds and was very rude. I hired her after reading some of the good reviews on Yelp but now I realize that some of these may be paid reviews. She offered me a $20 discount on next service for a good review on Yelp. I will never ever hire this lady again. And I won't recommend her either. HORRIBLE. read more

Recently used LadyMaids and they did really great job. Both of their cleaners were professional, courteous and detailed. decided to use them monthly from now on. read more

I take care of my handicapped Mom, and I myself am handicapped. I decided to do a search for house cleaning near my area. I found Lady Maids in my town. They had a 3-4 star rating except for one person. On thier website they have a questionnaire for estimates which I filled out. I got a call back from Jocelyn and further described what I needed done. She quoted me a fair amount for her services and took my address and booked a Friday time (Today) of 1:00PM. Time came and went without a visit, or phone call. After 2 hours, I called the office and let them know she never showed up. They said they'd call her but never called my back. Very unprofessional! read more

If I could give 0 stars I would! Worst cleaners ever! They claimed they took 6hrs to "deep clean" the house yet when the job was completed the maid snuck out of the house without saying a word. When we noticed she was gone, we saw dust still every where, furniture moved and not put back, kitchen counters never cleaned, and the feet on the bottom of my bed broken off! When we called to complain and that we wanted a refund we were told "we don't do refunds since someone was there cleaning" hello your maid never cleaned!! To make things worse they said they would come back at 530pm so the owner I guess could show the maid "her mistakes" well 530pm came and went so we called again. "oh we are at another job we will be there between 730-8pm". Yeah so your maid can fix her mistakes aka reclean my whole house!? Fine but I have 2 little kids and literally the 3rd being born the very next day. Extra stress my pregnant wife did not need now. Well when they finally showed up the maid claims she "forgot to make the beds" and "oh I dusted that I don't know where this dust came from" yes because we planted dust on our dresser tops just to make you look like a fool. Come on! When the guy saw it he told the maid "you need to make sure you clean well, I know how the customers get", well screw you and your terrible services. 30% discount does not fix the awful job we received and the added stress before our son was born and we still had to fix clean up after your 2nd cleaning job in 1 day! You deserved 0 dollars for this work and I make it my job to blast you on every platform I can find you on to make sure everyone knows how much of a scam your services are. Your services are garbage and I hope you go bankrupt and lose everything. Thanks for stressing out my 9month pregnant wife the day before our baby was born and taking money out of our pockets for a job that was half assed. Thanks for nothing! You should be ashamed to call yourselves "maids" my business is going elsewhere for sure and I recommend everyone else does the same! read more

THESE GUYS DO A GOOD JOB. On my job they were very responsive and went the extra mile to get the job done right by adding an extra person when they realized that the scope of the work was larger than anticipated. They are nice people and seem to sincerely want to do right by the customer. This was a pretty big job. I pointed out a few minor spots that they missed and they immediately took care of them. I feel like I have a new house! I would definitely recommend them and would use them again. Thanks Lady Maids! read more

Huge fan of Lady Maids! Jonathan and his team have been fantastic to work with from day one. From the first cleaning they were extremely attentive to details and asked us specifically what we wanted done for cleaning. They are very open to feedback and want to make sure you are satisfied with every cleaning. And the quality you get for the money is well worth it! I'll be using Lady Maids for as long as we'll be in Kearny. read more

The most trustworthy and reliable service you will ever hire! They are more than just a cleaning service they've become family. They always do an amazing job and always fit me into their busy schedule. You will not go wrong with this service! read more

Ive been using them for over a year now. very professional and they always do a great job. My house always spotless when they leave. I've recommended them to others and have always heard positive feedback. read more

YOU HAVE TO BE KIDDING ME! They send me an email with a quote, then come to my house without a mop and use mine, use my vacuum cleaner cause they didn't have one that works and on top of that they had to use my cleaning liquids. After all that they asked for $50 more saying it was a deep cleaning. That's is not good business. GOOD LUCK read more

Not only is our home now SPARKLING CLEAN from top to bottom, the ladies are nice, friendly and always on time. Our house smells amazing when they leave. We have never approved of any other maid service before, but these ladies are GREAT! read more

Thank you!!! thank you so much because you guys save my house!...after a post Construction Josselyn came with a girl and did their magic!...now I can enjoy my updated kitchen and Bathrooms!... thank you it really was a good experience! read more

Is there anyway I can provide a negative rating. Is this what is called customer service? I am so FRUSTRATED.This is as unprofessional as it gets. I set up an appointment with them 7 days earlier to make sure I get the slot. First of all the appointment was set up and I was asked my email address to send a confirmation. I never received a confirmation, I called them at least 4-5 times to make sure I receive a confirmation, I even sent an email from my side to their email id to make sure they received my correct email address.I never did.I think e-mail works for all of us except you guys. Albeit, I was assured that appointment has been set up and someone will turn up. On the day of the appointment, I changed my family's schedule which included my 11 month kid's schedule to make sure when they come, they can do their job appropriately. I assumed that the appointment was at 3 PM as we discussed. No one turned up at that time. I called them again, I was told that it was not the exact time, the cleaning folks will come within 3-5 ( 2 hours duration). I still was patient waiting for them leaving my office work. No one turned up till 5. I waited 2 LONG HOURS persistently. I called them again at 5 PM. The call went to VM. Then I received a call at 5:40 PM that they could not turn up because of XYZ reason.. Seriously... If you can not make up to a time after setting up an appointment 7 days in prior and after calling you for at least 7-9 times, no email correspondence and no show and not even a courtesy call during that time. What do you want me to expect ???? read more

I have had one visit with Lady Maids, and can honestly say that I am 100% satisfied with their work. :) Even my husband, who was hesitant to hire a cleaning service was thrilled with how great the apartment looked. Josselyn was an absolute pleasure to have in our home would listen to each request that I would randomly blurt out. A must hire, a great service, and very friendly with my dog which was also very important!!! read more

I got an offer to redo the cleaning that I had over two years ago because the company is under new management. Although I was hesitant at first, I decided to take them up on the offer. This cleaning was very thorough and the employee that did the cleaning was very professional. I would definitely use this company again and I am very happy with their service this time around. read more

I have them a try even though they were more expensive than my normal cleaning services. In reality they did a pretty bad job. There is still a LOT of cleaning I had to do. The sink was still stained, there was a dead bug still on my window sill, I'm guessing the carpet wasn't even vacuumed in my office as there was a bottle cap and shredder bits still everywhere. Even at the "discount" for a new customer it was more pricey and they only here for maybe 1 hour. My apartment is already pretty clean as I am barely home, so to not even get the basics done? I am disappointed. $118 dollars PLUS a $30 tip wasted. I wish I hadn't trusted them to not bother looking while they were here. read more

I was wondering why you dont have negative rating to rate this business in minus. They had me booked for 1pm and arrived at 4 pm. When I spoke to them they said they will do basement and garage as part of MOVE IN cleaning but the ladies who came to clean did not do saying its not included. Made me pay extra $ to clean the basement. Anyway they finished the cleaning at 8pm. After the left I found spider webs, dirt, dust everything intact. I wonder what did they clean. I moved in the house and as I unpack and keep my stuff I am still discovering the terrible work they did. I had to clean everything myself after paying $310 to them. What a waste. read more

This was a HORRIBLE cleaning service. They started 15 minutes late, didn't clean the floor in the bathroom, didn't clean the tub, there was still dirt in the corners of the apartment, they didn't even bother to try to clean the ceiling fans, they were supposed to clean the fridge but there was still stains in there. Cobwebs still on the ceiling. TERRIBLE!!!! I am so angry! Plus they took stuff without asking. The oven still had finger prints on it. TERRIBLE!!!!!!!! Ugh!!!!!!!! read more

I've been using Lady Maids for more than 4 years on a weekly basis. They are always on time, respectful and have built a great relationship with everyone in our family, including the dog. That's important for someone who's going to be in your home on a regular basis. They often clean when I'm not home. The cleaning itself is immaculate. They move furniture, dust window sills, change sheets -- the leave nothing un-turned and take great pride in their work. I completely recommend them to anyone who is serious about being able to eat off their floors! I'll be using them forever! read more

I am very picky when it comes to cleaning services and a clean home. Everyone knows that a cleaning company can come in the 1st time and blow your socks off to impress and gain your business. I have went through this time and time again. Lady Maids came in and not only blew my socks off, they repeatedly cleaned my house as good as they did the 1st time. What I like is that they will do a walk through with you and you have the opportunity to pick up on things they missed or not and clean it. (No Company Is Perfect) I am a business owner and with every business there is always going to be people that aren't happy, that's life..There is nothing better then coming home with my kids and the 1st things they say is.." Wow is smells like the cleaning lady's came". read more

Lady Maids is the best, always reliable and always do a fantastic job. Josselyn is so kind and accommodating, she always asks how she can improve the service to keep doing great work. I would reccomend Lady Maids to anylneookong for an honest, reliable cleaning service that treat your home like theirs. read more

Very unprofessional and unreliable - we booked in advance and were sent multiple confirmation emails but they cancelled on us twenty minutes before they were due to arrive. They charge $40 more than my regular cleaning service, but I was willing to pay the upcharge if they were going to be thorough. I could not believe it when I received a call right before they were due and it is now too late to book another service before my holiday party tomorrow. No explanation was given for the cancellation. Will not be using this company again. read more

Very professional and reliable! Will be using them again for sure! My apartment looked amazing after and truly sparkled. Will be using again