This is such a poor service. I have to call weekly, maybe twice weekly to report slow downs and…read morewhat feel like outages. The staff are always ready to help, but their resolutions are very transitory and fruitless. This is the only service I have available until Bend Broadband can get service to our home. I am so incredibly disappointed with this service that I took the time to leave a negative review just to protect other potential customers from making the same mistake I did.

I signed up with Sureline Broadband because I was unsatisfied with Bend Broadband Service at my…read moreRedmond home. The speed we got from Sureline was quite slow and often couldn't stream Netflix in evenings or weekends. The worst experience was when we moved to a new residence. We had our Sureline account on autopay and even though we cancelled in December and moved out in January with adequate 30 day notice we were charged $60 in late February before they finally turned off autopay. It is mid June and we still have not gotten a refund of February's payment and I am doubting we will ever will without going to small claims court. I've sent emails to Sureline every month asking for my refund, haven't had a response since April 11.

Overburdened ISP with zero ability or even interest in delivering the product customers pay for. I…read morepay for 35 Mbps. My current speed? 3.7 Mbps. Their 800 help line is outsourced to a company in Georgia that can't do anything other than tell you to reset your modem. They don't answer emails sent to their support address. They don't respond to calls. I was satisfied with Crestview for years, but Bend Broadband took over in November and suddenly their network quality nosedived. It's gotten progressively worse over the last few months and there's no sign they'll improve. This is not an ethical company.

Watching live football. The service is interrupted for the entire game. This company is the worst…read more When I call to discuss issue, I get a service rep in the Caribbean. Really Bendbroad Band?

Horrible wifi. the service from them has not been extraordinarily laggy wifi :( good luck trying to…read moreperform with this wifi

Our internet service had been running slow for months; Trevor and Sean came out promptly and…read moretimely, diagnosed the problem and instantly fixed it! They were kind and professional. KUDOS TO TREVOR AND SEAN!!

I'm on my 30 and there was only 1 person working, I needed a phone case and screen protecter, I…read morestood next to the employee for about 2 mins and not even a hello was offered, they do not have a lot of stock options either.

This store is currently way under staffed. There are 6 work stations for customer assistance but…read moreonly one is staffed. Possibly a very long wait for help. Three visits to this store over a 10 day period. Waited over 30 minutes each time. Two of the times I left without getting help because the line was not moving. Lousy customer service. The Verizon corporate office needs to step in and fix this.

Awesome. Finally a strong affordable internet in Powell Butte…read more They are friendly and punctual.

I've been with Webformix for 19 years. Always reliable. And their tech staff is the best. They just…read moresolved my router problem over the phone at no charge. Now I'm back up and running fast. Thanks, Eric!

These one star reviews must have not used bend broadband before…read more.. Our BB WiFi was $75 a month and (no exaggeration here) we reset our router every single day, multiple times a day. Two of the rooms in our house didn't even get it, and our place is about 1200 sq ft. Century Link on the other has been OUTSTANDING! We switched to them about 6 months back, haven't had to reset our router even one time, we get the same quality WiFi in every room of the house, and only pay $50. Can't speak to the customer service because we haven't had to call them since installation, but I can say that the service we got that day was awesome. The guy showed up early, got it installed wicked fast, and then we shared pictures of our dogs and he helped me find some cool places to visit on the southern coast for our upcoming road trip. Might have had some issues in the past, but everything seems to be flawless w this company now!

Terrible Service. Internet has been intermittent for 2 weeks…read moreafter a thunderstorm. I have to use my cell phone's Personal Hotspot for internet. And, Century Link will not give a rebate after weeks of no service.