Overburdened ISP with zero ability or even interest in delivering the product customers pay for. I pay for 35 Mbps. My current speed? 3.7 Mbps. Their 800 help line is outsourced to a company in Georgia that can't do anything other than tell you to reset your modem. They don't answer emails sent to their support address. They don't respond to calls. I was satisfied with Crestview for years, but Bend Broadband took over in November and suddenly their network quality nosedived. It's gotten progressively worse over the last few months and there's no sign they'll improve. This is not an ethical company. read more

BendBroadband - This is the performance of the 35 Mbps package. - Internet Service Providers Near Me - Madras, Oregon

Watching live football. The service is interrupted for the entire game. This company is the worst. When I call to discuss issue, I get a service rep in the Caribbean. Really Bendbroad Band? read more

Terrible. Avoid if possible. The worst customer experience ever. Website is unusable and when you try to call the 800 number, it's outsourced to a third party that cannot help. Wait times are over an hour and sometimes calls are dropped intentionally. Technology is old and unreliable. Internet speeds never achieve advertised rates. Toxic company. read more

I'm getting screwed over by my cell phone company because of the poor WIFI from Bend Broadband When we are home Verizon switches us over to our WIFI We then have calls dropped and have to recall just have the call dropped again and again Called Bend Broadband I get the Sorry runaround after talking to THREE different people last week. We will send out a Tech on 7/11/20 Oh Good Then I get a call Im so sorry we have to get a crew out to lay down I don't know what she's talking about There may be a delay in getting you hooked up to the new services I call back today on hold forever I hang up Leave message asking what is going on No one called me back so I'm screwed paying Verizon more BUCKS Because Bend Broadband can't get off their dime Oh well that's doing business with American Company's today Take your money and screw you the customer Oh one more thing I did see a Bend Broadband pickup truck in front of our home last week as soon as I walked out to talk to the drive he drove off. read more

Ridiculous how difficult it is to pay a bill and how poor the service is. Spent over an hour on the phone and no results. I would not recommend this company. read more

The company has been taken over and becomes to say they have no customer service knowledge at all. If your late for even one month you will be shut off. The service is not best at all! You rent a box from them and the box sucks. I wouldn't recommend this company at all read more

DON'T DO IT...RUN...I'm telling YOU RUN the other way....the internet service is HORRID....customer SERVICE IS EVEN WORSE (if that could be possibly be :( ) We had them for 2 years, we experienced the same misuse's as the other reviewer...had to wait on a "contractor" to come up for hook up as their technician could not complete the job. We are NOT in a NEW DEVELOPMENT, at the time of hook up for cable and internet the technician explained to us the band width at the time we purchased our home in 2012 was already at critical usage limit. With in the last few months of 2014, we have noticed that we are unable to get onto to the internet. We ARE NOT GAMERS, we used our internet to check e-mails, pay bills, etc. It was so slow loading that we couldn't even check our e-mails or do any banking unless it was before 7am or after 8pm at night. On WEEKENDS FORGET IT...it won't matter what time you try. I am in full time on-line student unable to even log on to take my exams. Unless something CHANGES LIKE NOW.....don't do it...IT'S NOT WORTH THE FRUSTRATION!!!! read more

All ISPs get terrible reviews. But, with Crestview, so far, so good. They set us up in a timely manner. Our internet connection works. When something went wrong they came out promptly to fix it. So, no complaints. See - I'm on the Internet rright nowwwww.... read more

This company is horrible on every front. The speeds are not accurate. My Century Link 7mg is faster than the supposed 35mg on Broadband. The customer service is non existent. I was put on hold for over an hour and treated very rudely. I could write a full page on the inaccurate information and lack of service, but you get the point. If you are thinking about using them...don't. read more

Worst internet I've had. I pay for 20 Mbps got half of that most of the time if not less. Usually noticed after hours (since like most people I work during the day). After hours crew is based somewhere is the south so a little hard to understand but they tried hard to help me. They issued tickets and the local crew was "supposed" to call and address the issues to help me. They never called. Glad I'm moving so I don't have to deal with them. I would recommend trying any other service first and use them as last resort. read more

Horrible customer service. Internet will disconnect randomly on times you need it most. Technician will not show up on scheduled times. Have to keep calling to get problems fixed. Step your game up crestview. Speeds are ok when it works. read more

if you have the misfortune that this is the ONLY provider, you are stuck, as i am... dealing w/this provider as a new customer is insanely frustrating. i haven't even begun as a new read more

This is the absolute worst cable company I have ever had to deal with. I receive less than .2 of the speed I pay for. When you call to find a solution you get put on hold while they go out for lunch and then come back asking "you still here". Even at that speed there are constant disconnects. If they weren't the only game in town I would not use. I watched them purposely degrade an analog signal so you would have to upgrade to digital to get the snow out, when it wasn't there before the digital was offered! They give out personal information to third parties because I asked the party and they confirmed it was crestview! This company needs a good class action lawsuit to get them to eat what they have been shoveling to their customers! Moving soon and looking forward to never seeing these worthless crooks again. read more

Crestwood is the worst service I have ever experienced. The picture continues to breakup and the sound goes dead. When I moved out of town I called them up to discontinue service. They set a date to pickup the boxes. They never showed up. When I moved out the boxes were still in the house. Two months later I receive a bill for over 500.00 for the boxes and also a bill for cable service for two months after my service was shut off. THIS IS A COMPANY FROM HELL. Henry Meyer read more

I am currently a Crestview customer and am switching in the next few days to CenturyLink. I hope I am happy with them.. they haven't got very good reviews either. But I just couldn't keep paying for Crestview's horrible service. Most weekends our internet goes out. They have a 24 hour help number but as the previous reviewer said, the after hours crew are based somewhere else and are of no help at all. They issue the ticket, and after having so many conversations with them, I finally learned that that means nothing will be done until someone is back in the local office on Monday. Great, another weekend without internet. With a toddler who is just now reeeeally getting into cartoons, that is reeeeally inconvenient. It's so nice to veg out on Saturday morning and watch some cartoons with him, and that is only possible if we have internet and can stream Netflix. So this dance went on with me and Crestview for two years and I finally decided to give them the boot. Oh, one time I called and asked why my internet was so slow, and they asked if I was using internet on more than one device simultaneously. Well, yes, of course I am! Is this not the 21st century? I was doing that 10 years ago in a different area, with a different provider, and had absolutely no problems then! WTF? I don't live in the boonies, either. No excuse. My last straw was this week, when the repair person came out to fix our internet which had been down all weekend - AGAIN. I told them I would be home from work at 4:30 and he could come anytime after that. Well, I didn't specify on the time, but I didn't think I had to.. I figured he would come between 4:30 and 6 at the latest. Our door bell rang at 8. EIGHT PM!!!!!!! As I was trying to get our toddler to sleep! Unacceptable. read more