prompt service, reasonable fees, explains work and needs clearly, explained why one thing i wanted…read moredone would not likely hold up after U-Haul fouled up on a hitch installation. great shop

Great service very nice guy :) he worked on it but sadly, it was something only Mercedes proprietar…read moresofware could fix so he didn't charge us. That was very nice of him.

I have nothing to say but excellent things about Smith Rock Auto body shop, whom I've used several…read moretimes over the years for all of my auto body work. Their work is quality, and I dont mind driving from Redmond or Madras for their quality work! They've always performed the work I requested, and do a great job communicating with the insurance companies to give feedback and full explanations on why the estimates were what they amounted to. The front office ladies are prompt about communicating with me and letting me know where they're at in the repair process too. Forget where you live, get your car towed there for service you'll be happy with upon completion.

Smith Rock Auto Body recently painted my 2017 Tacoma to repair Toyota's notorious paint fading…read moreissue. It turned out great with additional applications of clear coat. A big thanks to Dave and Dewey, the painter, who did a phenomenal job.

Nate was very helpful in dealing with our RV refrigerator. He was unable to make the repair, and…read morethere was no charge for his appointment and attempt. Best points he responded quickly to phone calls and arrived when expected. He was able to find us in the middle of an RV rally on the Deschutes Fair Grounds

I contacted Fixin Trips because I was at an RV park 900 miles from my home and having trouble with…read moremy propane system. They answered the phone promptly and showed a willingness to help me resolve my issue. It would have been very expensive for them to come out to the RV park and make the necessary repairs. So, instead they offered to walk me through sourcing the problem and making the repairs on the phone which saved me a boat load of money. They even told me where to go and pick-up the new part. I couldn't have been more pleased with their attitude, knowledge, professionalism and support. I highly recommend this organization!

Some time back we were having transmission problems. Tonya said they don't work on transmissions…read moreand sent us to Snows in Redmond (honest folks!) where we might just need a tune up. So back to Rollins. We asked them to do a tune up. Tonya called, said they checked their records and it had a tuneup recently enough that it didn't need one but found the problem was a part that cost under $400. - peanuts to a big transmission repair. Jeremy could have done a tuneup. We would never have known the difference! Honest mechanic!! We love them.

We recently moved to Sisters and needed service for our pickup. Today my husband had his pickup…read moreserviced (new shocks installed, oil change, tire rotation, lube and brake inspection.) There is a key drop so we could drop the truck off before operational hours. The service was efficient and the price was fair. We are going on a roadtrip and are grateful for the excellent service. We will be back.

They did front end repair on my 2004 volvo v70, and even got the insurance company to include the…read morecustom paint that was on the bumper area damaged. They have been helpful to me on two other occasions at no cost. They are great people, and I have an appointment coming up next week to fix my 2007 volvo v70 bumper as I "wait" so I'm thrilled with them!!

I cannot say enough good things about Prineville Body & Paint!…read moreI have a multifaceted relationship with Prineville Body & Paint. As an insurance agent, I work with them professionally by referring clients to them and I utilize them as a resource when working with insurance adjuster. Also, I've taken my personal vehicles there for body work. In the professional aspect, the entire team at Prineville Body & Paint is polished, prompt, and proactive. They are attentive to my clients and handle them with patience and kindness. I find them more than fair in their pricing and their timing. Personally, I will share that they are competitive and so helpful. In one instance with an odd window problem, the dealer told me no warranty coverage and it was an $1,100 part replacement. Prineville Body & Paint showed me what component part failed, and was able to replace the component part for $150 - which included labor. How refreshing!! Don't hesitate to use them. The entire team is wonderful!!

I own 1971 VW Bus. It's my daily driver. I live local. Older V-Dubs are quite easy to work on,…read morebut have engines seen less frequently by local mechanics. I Asked Mark's Auto to install a thermostat kit and clutch. They indicated they're not afraid of Volkswagens and had experience with Porshe engines. I provided parts. They provided labor. I took a chance with Mark's Auto because they are nearby. I'm seeking mechanics I can trust. They looked the bus over and provided a quote for kit installation. Their estimate was Extremely High due to lack of experience with air-cooled VWs, and to cover their butt for unexpected obstacles. I agreed to give them an opportunity, rolling the dice, so to speak. Unfortanately, they struggled to do this timely. My bus stayed at their outdoor hoist for 12-days. That is not a reasonable in any stretch of imagination. But it is what it is. They charged me a great deal more than their original quote. So I paid double dearly to keep it local. Their high-end quote was for $1,400.00. 13 Days after they began, they presented a bill for $1,675.00 dollars. Their markup on common worn parts they order are literally - Astronomical. If I provide them more business, a more reasonable learning-curve labor charge is requisite in earning my trust. Otherwise, it's a short jaunt to Bend or Eugene, of course. So far, I suspect they did quality work (albeit expensive) on my bus. Only time and distance will tell.

Got a rock stuck between my brake and dust shield on my way to Bend. Pulled in to Marks on the…read morerecommendation from the cashier at Auto Zone. As I pulled up, heads turned - they heard the screeching as I approached. Before I could even get out of my car and ask for help, a guy came over with a tool and freed the rock in under a minute. Nicest and most helpful guy. Thank you! I love Madras. And Marks.

We loved their professional and thorough manner, we experienced friendly service in a timely…read morefashion. Thanks

I bought this car in Dec 2020 with 4miles on it. It has 6 miles on the registration because of…read more2mile test drive. It's only been to 3 shops ever. 2 of them kendalls 1 kings oil and lube. My car also has been getting terrible gas mileage since the oil change. It usually gets 38 average now it says 32 or 31. Will post pic Made contact with Dave Harris at 0856 He said he would contact owner (11/13/2022)I had my oil changed 4 days ago and Friday I had my car in to get a drain and fill. I remember asking the lady who brought me in to make sure i got the right oil this time. The last time i was there they did my service by license plate instead of even looking at the vehicle and i got the wrong oil. They were about to let me leave and the girl stopped me and told me what happened. I have all that documentation. My car is missing the inspection shield and the drain bolt came out at some point on my way back from work in Bend last night. I need you to call me. I spoke with Dave Harris this morning and he said he would tell the owner to get ahold of me and that was at 0856 this morning. My car is a 2021 and has 45000 mile on it.......and this place can't be bothered on a Sunday to help. I was able to get contact information for Mike McCutchen. He said he was on vacation until Tuesday and gave me Dave Wiess number and said he would text him to call me. I called Dave Wise and got his voice mail. I bet they would care if it was their car and their job. Do not ever go here. I am editing this review as time goes to illustrate how much they care when they make a mistake. Mikeccutchen  can't be bothered because he is on vacation. And I am certain Dave Wise know and he has made no effort to pick up the phone or call me back. It is now 1646 and nothing. Not a care from the manager on vacation or the co owner Dave Wise. I got in contact with Dave Wise after I called Mike McCutchen from many different numbers many different times. He kept hitting the ignore button. Dave said the threads and pan look great in the picture I sent. He said if I can get it towed he will look at it tonight. 1710. I've called 3 tow companies and they all go to Jay's voice-mail. Dave said I could rent a car and they would comp me if he determined this was their fault....... 18:21 11/13 Dave Wise came out to car. Jacked it up and put new drain plug in the car. Dave brought 4 ot 5 drain plugs. Dave came out from under the car and said "I grabbed one Size over stock I'll be right back" he left and when he came back installed the drain plug. The Car took 4 quarts and verified full on dipstick. (The car takes 3.5 to 4 quarts) he said it still probably had 2 quarts in it.......... Dave said in about 300-500 miles Bring the car back in and will send off oil samples. The cars milage is 46307 and service will occur at 46807. Dave shook my hand and said "just like my dad used to say, if you make, don't be afraid to admit it and try to fix it" . When asked about why or how the drain plug came out he said it was possible it was not tightened in or sabotage. Dave said he was the one that performed the service on friday. But i rember him asking if whoever was in the bay if they got the skid plat off yet..when asked about the change in gas mileage, Dave said winter additivescan change fuel mileage. But ive never had this bad gas mileage and i bought it in December and have went through 2 winters with it .Will update accordingly

Just left this place and I gotta say. The owner Josh is great. Funny, honest, reliable. We just…read morestarted our road trip across the country. And it wouldn't be a road trip with out something going wrong the first day haha. Our heater core gave out and started to leak on the inside of our van. I called Grays and was told that they were closed but that the owner was going to be there all day, so if we showed up he'd do what he could for us. When we showed up he came right out took a look at the van and told us exactly what he could do for us, to get us on back on the road ASAP. Fixed the problem and we were on our way. Very honest and affordable work. Rare to these days. Especially when your just passing through a town. Anyways, thanks so much for the help. Highly recommend this spot.

Dude was amazing! My work has me traveling all year had a break down and he absolutely saved the…read moreday !