John and Jeff in Tech Support were amazing. I had some difficulties and they solved everything for…read moreme in a reasonable amount of time. They always called me back when they said they would and also called me back to check the service was working as it should be. They were patient, kind and very knowledgeable. I would recommend Blue Mountain to anyone if they had help from either of these gentlemen. Thank you both so much.

Frequent service outages that last all day and longer. Not very proactive in offering a credit when…read moreoutages last 24 hours. Must be better options in my local area.

Overburdened ISP with zero ability or even interest in delivering the product customers pay for. I…read morepay for 35 Mbps. My current speed? 3.7 Mbps. Their 800 help line is outsourced to a company in Georgia that can't do anything other than tell you to reset your modem. They don't answer emails sent to their support address. They don't respond to calls. I was satisfied with Crestview for years, but Bend Broadband took over in November and suddenly their network quality nosedived. It's gotten progressively worse over the last few months and there's no sign they'll improve. This is not an ethical company.

Watching live football. The service is interrupted for the entire game. This company is the worst…read more When I call to discuss issue, I get a service rep in the Caribbean. Really Bendbroad Band?

Horrible wifi. the service from them has not been extraordinarily laggy wifi :( good luck trying to…read moreperform with this wifi

Our internet service had been running slow for months; Trevor and Sean came out promptly and…read moretimely, diagnosed the problem and instantly fixed it! They were kind and professional. KUDOS TO TREVOR AND SEAN!!

I'm on my 30 and there was only 1 person working, I needed a phone case and screen protecter, I…read morestood next to the employee for about 2 mins and not even a hello was offered, they do not have a lot of stock options either.

This store is currently way under staffed. There are 6 work stations for customer assistance but…read moreonly one is staffed. Possibly a very long wait for help. Three visits to this store over a 10 day period. Waited over 30 minutes each time. Two of the times I left without getting help because the line was not moving. Lousy customer service. The Verizon corporate office needs to step in and fix this.

Awesome. Finally a strong affordable internet in Powell Butte…read more They are friendly and punctual.

I've been with Webformix for 19 years. Always reliable. And their tech staff is the best. They just…read moresolved my router problem over the phone at no charge. Now I'm back up and running fast. Thanks, Eric!

These one star reviews must have not used bend broadband before…read more.. Our BB WiFi was $75 a month and (no exaggeration here) we reset our router every single day, multiple times a day. Two of the rooms in our house didn't even get it, and our place is about 1200 sq ft. Century Link on the other has been OUTSTANDING! We switched to them about 6 months back, haven't had to reset our router even one time, we get the same quality WiFi in every room of the house, and only pay $50. Can't speak to the customer service because we haven't had to call them since installation, but I can say that the service we got that day was awesome. The guy showed up early, got it installed wicked fast, and then we shared pictures of our dogs and he helped me find some cool places to visit on the southern coast for our upcoming road trip. Might have had some issues in the past, but everything seems to be flawless w this company now!

Terrible Service. Internet has been intermittent for 2 weeks…read moreafter a thunderstorm. I have to use my cell phone's Personal Hotspot for internet. And, Century Link will not give a rebate after weeks of no service.