I was very impressed with Ryan's knowledge, experience, and customer service. I thought I needed…read moresome pool equipment replaced that would be expensive. Ryan fixed the problem at a surprisingly low cost to me. He also referred me to someone to help replace some damaged tile we have around our spa. Wonderful overall experience and will definitely be using this company for our future pool needs.

Ryan did an outstanding job servicing our pool equipment. What stood out most was how honest and…read moreprofessional he was throughout the entire visit. He never tried to push unnecessary services or upsell equipment, which is unfortunately pretty rare these days. Instead, Ryan took the time to thoroughly check everything and made sure all of our pool equipment was working properly. He explained what he was looking at, answered my questions, and clearly takes pride in doing the job the right way. He even went a little above and beyond to double-check a few things to make sure everything was running as it should. If you're looking for a knowledgeable, trustworthy pool technician who focuses on taking care of your pool rather than selling you things you don't need, Ryan is the person to call. I highly recommend him.

Team came out in a day and replaced my system and upgraded to a Salt system. I will be setting up…read morecleaning service as well going forward.

We actually ended up hiring them to do regular pool maintenance as well and they have been amazing!…read moreThey spend the time to make sure your pool is maintained. Definitely a high quality pool service provider

They were amazing on numerous occasions! Honest and fair - I highly recommend this company to…read moreanyone.

ProTouch renewed my pool hardware back in July. Lance was super knowledgeable and professional. He…read moredid an amazing job at a very decent price point. This company earned a future repeat customer.

Synergy Mastic did a flawless job with mastic replacement in our pool. The price was fair and the…read moreprocess was painless. It was done in one day ! ... and it looks great. Thanks John and Eva ! 5 star review earned

John is a pro. The finished work looks great!! He doesn't did everything exactly as he said. Very…read morecourteous and honest. It was a pleasure having him do the work!

Reliable service, on top of maintenance, friendly owner, would recommend for weekly pool maintenanceread more

Very responsible and responsive with honest work and good care!…read moreExcellent customer services. Highly recommended.

Richard came out to evaluate our backyard for a potential pool project, and I was genuinely…read moreimpressed by how thorough and detail-oriented he was. He took his time walking through the space, carefully explaining placement options, layout considerations, and how everything would ultimately look and function. What really stood out was his ability to think beyond the obvious--he brought up several ideas and design elements that I hadn't even considered, which added a lot of value to the consultation. I've met with several pool companies, and Richard is by far the most knowledgeable and thoughtful professional I've encountered. He clearly has deep expertise and takes pride in doing things the right way. I would highly recommend him to anyone considering a pool project. I will post a before and after pic once the pool and hardscape are done

Go with Majestic Pools if you'd like to be cursed at and have legal action threatened…read more The first time I met with Richard Ham (sales rep) at our house, he feigned interest in my newborn daughter and touched her. This made my wife uncomfortable due to the risk of germs and, in my opinion, the creepiness of a stranger touching our baby. We did continue with the company because we didn't feel like starting the search over and assumed that once construction began, we wouldn't be dealing with Richard. I explained exactly what we wanted and even showed him a photo (and explained the size and purpose). The company pulled permits and later sent us a rendering that wasn't what we wanted. I scheduled a follow up meeting to discuss the issue. Richard said he could "squeeze us in" between other appointments. Before he arrived, my wife and I went into the yard to discuss the project. We realized they simply weren't understanding our vision, and it didn't seem worth the time to keep trying to explain it. I was about to text Richard when he pulled up. I went outside to let him know we would not be proceeding with the pool. His response: "Why the f**k didn't you tell me before I got here?" In my opinion, he then stormed off like a child. I reached out to his boss to let him know that such behavior was incredibly unprofessional, and the language was unacceptable. I explained that I am also a business owner and that employees are not just a reflection of the company, but the owner. Instead of acknowledging or addressing the issue, he told me Richard lives in Palm Desert--as if he had made the drive specifically for us and that somehow it would justify his behavior. The owner called me today (a week later), briefly acknowledging Richard's behavior before saying he wants to bill me for permit costs and time. I already paid a non-refundable $1,000 deposit. He told me, "I don't have to let you out of the contract," and said he has legal recourse and could place a lien on my home. He also let me know he would respond to any review I left. At the end of the day, Majestic Pools was hired to provide a service they failed to deliver to our expectations. They also employ a salesman who acts in a creepy and foul-mouthed manner. Even if we had been difficult customers who required more time than expected or had left them high and dry, that still wouldn't excuse bad, unprofessional behavior and now legal threats.

First, I only write reviews for businesses that exceed what we all would call better than the…read moreaverage or just good. They have to be great for me to spend the time and effort to write a review. Kevin and Lance and the Pro Touch team are what I call exceptional in this day and age. They live up to the reviews that are on Yelp, Google and others. Timely, efficient and honest. If you don't need it they won't try to sell you. They have the "stuff" that other companies promise but never seem to deliver on. My work was minor and I probably could have done it myself but I wanted professionals to advise me and provide honest opinions about my pool and the systems that run it. I got that and more! Thanks guys! You have earned my return business and my recommendations to my friends and neighbors.

Kevin is an amazing honest guy! He helped me previously realize how badly my original pool guy was…read moretreating me and my pool and I've since replaced him. Few month later, recently, my pool equipment was failing and my new pool guy (hired my neighbor's pool guy) could not fix and referred me out to a pool repairman who came and gave me an outrageous $700 quote. I called Kevin again and he told me right away I was being upcharged over 3x what's normal. He also discussed possible causes of my issues and knew right away what they could be. He was patient and honest. He had Lance come out and Lance was able to fix my issue and we discussed more pool equiptment issues which I never got around to fixing. Lance will be coming back soon to repair the rest. I really liked Lance! The company's pricing is fair and the company is honest. They do not discriminate pricing based on where you live or upcharge if you're in a more expensive zip code. Considering switching my pool cleaning service to them soon. Thank you!

I had such an amazing experience building my pool with Refined Pools! Thank you so much to the team…read morefor building our families pool that we always wanted! Thank you so much!!

Levi and Refined is an awesome company to work with. I've worked with all lot of pool contractors…read moreand he really separates himself from other with his genuine honesty and humble demeanor. You feel comfortable and confident working with Levi and his communication is super responsive. I'm writing this because as a new business owner Levi and companies alike need positive reviews and we want to continue to support Refined Pools. I encourage you to give Levi and opportunity to earn your business.

I needed the LED lights on my Dimension One Spa replaced after they started falling out over time…read more I contacted Matt's Spa Repair and turns out he specializes in Dimension One Spas and knew exactly the problem I was describing without even needing photos. He happened to have the parts with him in his car and was able to schedule a prompt appointment and showed up on time. He let me know when he was on the way and arrived on the dot. Matt was professional in his behavior and expert in his work. He even showed me how the process worked on the first light and said I could absolutely do the repair on my own in the future. He charged me his basic service fee and completed the work in a little over an hour, not counting time we talked as he explained the details of the repair. Matt was very also very personable and focused on his work and really made sure things were working perfectly before he cleaned it all up and finished up.

Matt is a genius when it comes to spas! Dude knows his in's & out's like no one else. Hes super…read morekind and helpful , best spa repair in all of san diego!

I'll be brief here: every single experience Shari the one star rating post said happened to her…read morehappened to me with Westin on watch. In the middle of swim season - last, July - Westin 's negligence allowed a full algae bloom in my pool. Instant scummy pond water within a week. I could not have my grandkids over for a swim as planned because of this embarrassment. My pool had not been the same until the new pool service took over last week. The pictures of my pool filters combined with Westin's email records confirmed that he had not cleaned my filters IN OVER A YEAR at the time I terminated his services a week ago. I never solicited or hired Westin in the first place; My pool account had been sold to Westin from the previous pool guy. I couldn't terminate him fast enough after this last go round with algae in my pool and my repeated request over several weeks of Westin to do more than just pour a double portion of chlorine in the pool. Westin is young and inexperienced and has a negative attitude towards hard work.

Update to my previous review. Westin reached out to me a few months after my review and apologized…read morefor lying about the service(s) being performed at my residence. He stated he was actively working on his business ethics and part of that process was reaching out to discgruntled clients. I appreciate his willingness to own up to his mistake. I have updated my review to a 3/5 stars due to his willingness to admit his faults.