I own this business and wish to address the negative review. To start, I have been in business in Arizona for almost 12 years and have been servicing pools for over 15 years. I am a premium pool service provider and charge as such. If you want the best, that's what I give and you get what you pay for in this industry.
That being said, the negative review comes from a friends mother. I checked her pool and gave her a DISCOUNTED price quote for what needed to be done. I was nickel and dimed over the whole thing. Since they would not pay what I quoted after being explained that it was already discounted as a favor, I instead advised them on how to do it them self instead. That is why they ended up draining the pool them self. I then gave a free first month service as a favor. When sending a bill the second month, I may have printed the wrong date as I'm not the best with computers. Over the phone, it was explained what the bill was for and it's actual due date. I was then talked down to in a demeaning and disrespectful way and then again nickel and dimed. I explained that no other customers have ever had this much trouble just paying a bill. Especially after I went out of my way and used my own personal time to help them repair their pool them self. They would be hard pressed to find other pool service professionals that would stay and help at no cost and give advice on a repair that they were turned down after quote. Also, I do not refurbish and resell broken filter housing. I do, however recycle them responsibly through a pool supply warehouse. Depending on the filter housing, they may or may not refurbish them for resale. I, however do not do this personally.
Because of the blatant disrespect for the favor I gave her, and the tone of her voice during or conversation I fired her as a customer and stated I would no longer be servicing her pool. Obviously, this negative review was how she "got back" at me. The fact I can have been doing this for so long and have no negative yelp reviews before now should speak for itself. Especially since I don't use yelp as an advertising source. This business page was created by her for the sole purpose of slandering my business. read more