Hi, I want everyone to know that my pool experience has been excellent. Blue haven is very professional and has a lot of experience. They use the best people in the business as a part of their team to do an excellent project from beginning to end. Thanks Blue Haven for an excellent experience. read more

Blue Haven Pools & Spas - My Pool that was done by Blue Haven Excellent Job - General Contractors Near Me - Oviedo, Florida

Getting my deposit back after cancelling the contract is very difficult. There is not a penalty in the contract for canceling the contract but it is very difficult to get your money refunded without legal help. read more

Well I was looking for a builder and after reading the comment and the owners response about damaging the driveway and irrigation system ... its a HARD NO for me. Who damages something so expensive and says "some damage is to be expected" um noooo SIR ... you break it you fix it. I am in construction management and WOW just WOW!!!! read more

There did a great job designing then building our pool. Exellent after build and paid service. Call one day, here teh next. Prmairly teaching us how to operate everything. Highly recommended. read more

Blue haven pools was an absolute pleasure to work with from beginning to completion of project. Sales rep Addison was very professional and made multiple digital designs of pools so I could see exactly what the finished project would look like. Each contractor was professional and cleaned up after themselves. The project manager Robin is what gave me peace of mind throughout the year through every step. Any question I had he emailed me back promptly with answers and solutions. As well as joe the scheduler who accommodated my every request.My pool was completed on time and looks even more beautiful than I imagined. Would recommend this company to any family member or friend. read more

Blue Haven Pools & Spas - a pool and lounge chairs - General Contractors Near Me - Oviedo, Florida

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Don't waste your time or money. I have been waiting over 2 months for them to come back and fix what they did wrong. I called them several times, talked to "customer service" Elaine, which is the most incompetent person, the owner, his wife, managers, sent emails, but no one seems to care enough to get the job done, they only care to get your money right after they say "your pool is done". There is no quality control after the project has been completed. With a project of this magnitude you would think a manager will come and check the work done, just to make sure everything fulfill customer expectations, they don't. I even had to pay some else to removed all the dirt they left behind. Completely destroyed my backyard, irrigation system, my drive way, a total chaos, and off course they didn't take the responsibility on fix any of it. They "smart", all wavers they have you signed will not make them responsible for any of it. Not ethic at all. If you decide to hire them, be ready to spend extra 5k+ after they finish in order to get your house to look like it was before. Ah...and don't worry spending money on couple of disposable plates and cups to enjoy your pool, they will provide that for you. read more

All potential new pool builders beware! Do not use Blue Haven Pools Oviedo location. Working with these folks have been a nightmare. I wanted to go with a long standing local company but after they get your down payment, the communication comes to a halt. Among other things, they cracked my driveway and I had do get that relplaces, one of their delivery trucks hooked my son's basketball goal and drug it three blocks before they realized what had happened. They poured the footers wrong and had to redo them as well as the pavers. One thing after another. They rigged up some electrical nightmare and you can see the pictures below as finished product. Zero attention to detail. Save yourself the headache. read more

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I have no idea why this company has a low rating on Yelp. Probably from the two bad reviews out of 4. Blue Haven just completed the construction on my pool and I am beyond impressed with the quality, service and quality materials. If you want a quality pool go with Blue HAVEN POOLS IN ORLANDO FL. Special thank you to Elaine Valdes for making sure she kept me informed and got our pool done. It is people like Her that always want to ensure the customer is happy. read more

Get your pool ANYWHERE else in the Florida Panhandle area. Chaotic, unresponsive, you name it.

Neighbors getting a pool. Subs apparently can't drive a vehicle backwards. 3 months of trucks coming into my lawn. My neighbor agreed it was rather unacceptable and reached out to their main POC. It continued to happen. Maybe they actively find subs that can't handle driving backwards.. who knows.. If you see a blue haven sign go up in your neighbors lawn and you don't enjoy dump trucks, a few f150s, and pump trucks reversing into your lawn with their extremely high curb weight (severely trenching rather fragile st Augustine), recommend your neighbors use someone other than blue haven. read more

ter reading almost every review here we were set on BH and met with Tom. I thought he was great initially, he seemed more genuine than most sales men and was quick to respond. Than we signed and once we paid, things slowly changed. Tom actually told us a lot of false information, things from extra squirters, pressure, when to take down our fence, and timelines. While making our pool I kept adding more pavers and even took a picture of his computer screen when it was to my liking, than when they laid the pavers it was way smaller than what we initially thought we paid for! Our pictures shows two chaise chairs near the shallow end and you can't even fit half a chaise chair there! This is a huge disappointment as we have small children to watch and can't even lay out and do that. What we created was changed and I could not tell that from the blueprint I signed off on. The image in my phone is what stayed in my head and it's not what they did. Blue Heaven guarantees to have your pool done in 90 days (another selling point), Tom claimed he would be there helping along the way, checking on contractors and giving you updates etc. All were lies! I did not hear from him after we paid, I even tried contacting him and did not get a response until I complained to Kristie. He did say they don't pay for plumbing and he's right they don't, even when their contractors bust a line putting in your pool and you don't find out until months later, we were out another $1800.00. We signed our contract 6/2/18 we were not swimming until 1/19/19 and we are STILL WAITING for them to finish our back wall, today is 4/25/19. Every delay know to man felt like it occurred with our pool. I stayed on the phone and emailing Kristie (whom was polite) but I had to constantly inquire when things would happen. We would get no action for greater than four weeks at a time! Having a construction zone in your back yard for eight months was insane! The contractors constantly leave a mess, front yard, back, sides. More sod and plants die because they cut your water off and the pool takes forever to be built. I had and still have a huge issue with our pavers, they never evened the dirt prior to laying them, they are uneven and they did not seal, and place the dirt in between the pavers as that's the glue that holds them together! I complained more than once and was told the manager from Atlantic Pavers was to come out and go over issues with me, this has never happened! I even wasted my time putting tape on each paver that was wrong as advised and no one came and looked at it! We tried to hold the last $2000 payment until our issues were fixed and we felt pressured that we had to pay them now! We paid them all this money and my pool is beautiful but not perfect and remaining issues are still there, they ruined a pipe for our irrigation system that we had to pay for, they never fixed our pavers, never ever heard from Tom again and our back wall still is not finished! We are very busy people, we run our own small business and try to support other smaller businesses but it did not work out for us. Very disappointed at the process, communication, timeframe to swim, and inaccuracy of sales misinformation. No compensation but a cookbook and we are again still waiting for our back wall. People do ask who built our pretty pool but I honestly don't recommend them thinking you could hire your own contractors that you can hand pick to build a pretty pool and avoid the hassle (which you think you are doing by hiring a company) plus save thousands and be swimming quicker read more

Blue Haven Pools & Spas - This is the back part to the pool left unfinished. We had to hired a separate company to fix the paver issue. - General Contractors Near Me - Oviedo, Florida

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NOTE: I have never written a bad review about a company. I get no pleasure out of this. 6 months after my pool was built, we noticed some pavers around the coping starting to sink. I called Blue Haven and they came out and raised them up. About a year after that the same issue was happening and in additional places on the patio, so I called. "Sorry not under warranty". The pavers were not sinking that bad so I did not do anything. Now, three years after having the pool built, the pavers are a mess. Over half of the deck around the coping has sunk. Some as much as an inch. After seeing how much everything sank, I started looking for reasons. That is when I noticed that the gutter that drains from the screen, drains right next to the house in a corner where the screen meets the house. Over time, the ground has started to erode. Not a good design. Possibly that erosion has called the sand under the pavers to leak out? So, I called, thinking a reasonable company would honor that something went wrong in the design/construction of the pool. Well, I was wrong, they were not reasonable. At first they asked me to send pictures, so I did. Then they called and said, sorry not under warranty you have to call a paver company. I asked about the gutter they installed and they then proceeded to tell me that they are not responsible for drainage. Which blew me away. So, the pool company is not responsible for the drainage system that they installed with the screen? Why even have a final inspection if you do not take responsibility?! Then he said, well it has been three years, it is your fault for not noticing the water draining in one spot. I said, well I assumed you guys knew what you were doing and there was nothing wrong! So, I let him know that the pictures and the story of this call was going on every review site I could find. Then, he hung up on me. Other problems: The plastic Hayward equipment that holds the pool filter gives you plastic or metal splinters when you touch it. You are supposed to clean the filter regularly and you cannot open the case without thick gloves. Issue not addressed by Blue Haven. Electric valve broke just after warranty. It happens, not a big deal but disappointing. Pool light stopped working after warranty - had only used it about 20 times. They told me the bulbs randomly go out all the time. I guess Blue Haven is cheaper for a reason. We decided to go with Blue Haven because the salesman, Gene (since retired), was great to work with and because they were so much cheaper than the others. The owner seemed nice to. However, this is a big investment that will stay with the house permanently. Pay the extra money for a pool company that does not cut corners and stands by their work. Note to Blue Haven who will probably post something below trying to negate this review. Product - if the pavers that customers pay extra for do not last three years, you probably did something wrong. Service - if your service manager hangs up on customers with legitimate concerns, you are doing something wrong. read more

Blue Haven just finished our pool. Tom Bradshaw was awesome and was there every step of our build. I highly recommend giving him a call. The pool turned out beautiful! read more

Blue Haven Pools & Spas - General Contractors Near Me - Oviedo, Florida

After we purchased our home in Orlando we met with 2 other pool companies before we contacted Bluehaven Pools. We met with Bill our pool consultant from Bluehaven and explained this is our first pool and we wanted to have a custom pool built for the first time. I felt like the value Bluehaven offered and the experience of being in the same area for over 20 years was exactly what we were looking for. Our pool did take a little longer than we expected to complete but the quality of workmanship was amazing. They really listened to what we wanted in our pool and we couldn't be happier. I would definitely recommend them to anyone looking to have quality family fun in their back yard. read more

We had pool completed by Blue Haven in February 2021. Prior to completion we noticed cracks in the concrete of the pool deck. We were told that they would be fixed over the next few months. No-one has attempted to fix the cracks and we are now over a year later. The cracks have gotten worse. We have provided pictures and have made several attempts to contact Blue Haven. We are constantly told that we are on the list and someone will be out to fix the issue. We keep getting the run around with the latest representative telling us we need to pressure wash the pool deck which is first of not true but nothing to do with the cracks that have been there since February of 2021. Blue Haven is not honoring their warranty and service agreement. We just want the pool deck cracks repaired so that we get the product we paid for and don't run into a bigger issue later. It seems like once the got paid they could care less. read more

A wonderful experience. Blue Haven Pools worked through our many design changes and finished ahead of schedule. Our finished pool is beautiful and they continue to support us through the early stages of ownership. Highly recommend Blue Haven Pools. read more

Blue Haven Pools. Please please don't use this company, they are an awful company. They absolutely never want to answer any questions regarding the project, they do not return calls, texts or emails. They made mistake after mistake and failed many city inspections. They do not even use an electrician for all of the electrical components of job, the plumber did one part, the deck man did another part. They promise a 9 week project that takes 4 months. My deck actually started to have CRACKS in it with 2 months of completing the project, just 2 months. They still have yet to come fix my neighbors side walk way that the Salesman told me in the before signing the contract that they would fix because they usually do fix a sidewalk up to 8 feet. It was unbelievably stressful trying to work with this company and overall extremely disappointing. Blue Haven Pools is a joke, but they are allowed to get away with these things because the system is a failure. They permitting department for City of Orlando, allows the increased time over and over again by allowing them 6 months time after each inspection they pass. Therefore, if the system never changes, which it won't because nobody cares, it is too difficult and time consuming, then all pool companies can continue to provide extremely POOR service. read more