Blue Flame is one crazy place. The owner technician Joe Mowbray is definitely skilled and knows how to install and repair fireplaces. However no matter how hard I try they will not give me a service appointment. We have owned our home in Ocean Pines for a number of years and had Joe install 2 new (not inexpensive) fire places. He came out once or twice for service. At times the remotes will not work or the receivers melt and need to be replaced. Joe has been helpful in the past fixing them. Ordering new receivers etc.. I still do not know what I did to upset them except call multiple times for an appointment. Over the past 2 years I have left many messages and heard nothing back. Last weekend we actually pulled up to the business, and made an appointment with Joe himself which he just cancelled via text. I am shopping around because I have to....... It would be so nice if this local business owner would respond especially after selling us the units. read more