If you see the Blue Duck Plumbing van roll up, you can rest assured -- you've got the right team. They worked us in lightning fast today (Autry and Marcus literally arrived within an hour of our call) and we knew as soon as we shook Autry's hand we were in good hands. We were dealing with a gnarly root intrusion, and they immediately rolled up their sleeves and went to work with determination and no hesitation to clear the roots. No stress -- just solid, professional work from start to finish. If you're lucky enough to get them when you call, you're already halfway to having your plumbing problems solved. We are forever Blue Duck Plumbing customer now because of the level of service we received from Autry and Marcus today. read more

Blue Duck did a fantastic job and were affordable, professional, and prompt. Water was backing up through a drain in our utility room. We called Blue Duck at 3pm and Gage and Gabe arrived at 3:30. They ran a camera down the drain line, discovered a root, removed the obstruction, and our drains were flowing by 4pm. Gage and Gabe answered all our questions, offered helpful advice, and were extremely professional. We highly recommend Blue Duck. read more

We discovered a leak in our kitchen pipes (under the sink, leaking into the ceiling of the room below) at about 4:58 p.m. on a Friday night. Our former "go to" plumber evidently now does NOT do plumbing any more, and several "recommended" local and regional plumbers informed me (some of them a bit snootily) that they "didn't do emergency or after hours work." Well, that was our only choice...my husband and I both had to be back at work on Monday morning, so we HAD to find someone who DID do "emergency and after hours" plumbing. That's when I reached out to Blue Duck. They were very responsive and eager to help. Their rep was at our house Saturday afternoon and did a thorough "triage" on what needed to be done. And it was a job and a half. Let me back up and explain - those kitchen pipes were AWFUL. Old, nasty cast iron stitched together with PVC pipe - in a bewildering configuration that leaked, clogged and backed up with frightening regularity. This spiders' web of pipes had been band-aided, patched and repatched for decades (even long before we bought this house, which was almost 20 years ago...). So it was a dire situation and no easy fix (see the before and after photos.) But the Blue Duck master plumber didn't even bat an eye. He knew exactly what needed to be done and even suggested some improvements that should be made. It took most of the day Sunday but the new pipes and configuration are amazing. We are very, very pleased with their work and when the next plumbing emergency happens (and you know it will, and I guarantee it will happen after 5 p.m. on a Friday) they will be the first and only plumber I need to call. They're terrific! read more

Blue Duck Plumbing - The patchwork quilt of pipes that started leaking at 4:58 p.m. on Friday. - Plumbing Near Me - Lawrence, Kansas

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Blue Duck, a family owned and operated business is first-rate in our multiple experiences. We've been using them for a pretty wide variety of services on our 100+ year old house. Some of that work includes some plumbing issues between the house and the main line which is in our alley (maybe 75 feet), new water outlets for our patio and garden, toilet troubles and more. I'm aware they're a pretty big deal with a great rating on Angi (formerly Angie's List) and understand why. Unlike some providers, we feel like they're listening closely before, during and after the work. For those quick calls and immediate needs they react on a timely manner. They show up when they say they will, and call if they're going to be delayed? There's a rare occurrence in this industry. Highly recommended, all I can add. We'll be using them in the future for sure. read more

Blue Duck Plumbing - Plumbing Near Me - Lawrence, Kansas

We used Blue Duck once for our plumbing service needs, but never again. Blue Duck prides itself and advertises as a good company that cares, but it is not a good neighbor to the surrounding homes at its main location at 1801 Bullene Avenue in Lawrence. The owners let their "guard dogs" frantically bark at anything that moves during the day and night on the Burroughs Trail. Complaints go unheeded. Why does a company not understand its responsibility to its neighbors? read more

Tony was awesome! Very professional and took the time to explain his thought process for what we needed to fix the problem.

We hired blue duck to fix and replace an ver flowing toilet which led to them also replacing our water heater. So three days *and nights* with the water turned off in the entire house. We have a couple of school aged kids so it sucked but what really sucked was that they also turned off the gas for the entire house and didn't mention that before they left so we couldn't cook or even heat up the water that we bought to make it thru however long we figured that we would be without it. Well anyway, I wouldnt even complain about any of that if it hadn't been for this: several days after they left we noticed that our spigot on the outside of the front of our house no longer worked. We figured that they must have accidentally turned the water off to it while they were working on the things they were actually there to fix so my husband called them to see when they were coming back to turn it on and they told him that since NOT removing the plumbing to our front spigot wasn't specifically written on their work order that they could not do anything about it now. Well there wasn't anything wrong with it in the first place and it wasn't anywhere near the area that they were going to be working so we never thought that we needed to specifically say that we'd like that to still be working when they were done with everything else. I mean why would we? And it's not like we were pain in the ass customers or anything like that, in fact on this $8000 job my husband actually tipped them $100 the first day they were here because he felt so bad that they had to deal with another human being's over flowing toilet. Anyway I'm writing this now because it's hot out and all of our plants in the front yard are dying because we don't have a hose or tap anymore and I guess we're not carrying enough buckets of water out there. read more

Blue Duck Plumbing - Baby yuccas dying of thirst. - Plumbing Near Me - Lawrence, Kansas

Blue Duck repaired and replaced a water line on a toilet. We were so impressed with their price, efficiency and friendliness we called them back to replace a bathroom sink and faucet we, were told they'd come out in a couple day, in the afternoon. I bought the faucet and sink to be installed - they showed up at the end of the work day. The job took a little over an hour to complete. The cost of this job was more than four times what other plumbers quoted (we called three other plumbers after the fact just to confirm what we suspected was an ridiculous price). I was made aware of the cost when they arrived and that, according to Blue Duck, justified overcharging us. When a supposedly trusted plumber arrives the end of the day and quotes a price that you think is excessive, it probably is. Blue violated our trust and not only did the lose a customer, they earned this review and one-star rating read more

The good: prompt and competent. The bad: seriously over-priced. $420 for 20 minutes work. The ugly: smirking when I complained about the bill. read more

Same day service, on time, explained everything they needed to check and do before starting and as they worked. A fair price for a main line clean out. Like the zip drive I got of the scope so if there's any questions, I can review it. Will definitely refer to friends. read more

Recently, our twenty year old toilet was overflowing in our master bathroom, several times during the last two weeks. I contacted a local plumbing company whom was busy when we called and committed to return my call after completion of the job he was performing. To date, we have not heard back from him. Today, our toilet overflowed again, during a 6-8 inch snow storm we contacted Blue Duck Plumbing. The dispatched immediately answered the phone and scheduled a appointment between 1:00 - 3:00 pm today. Philip the master plumber and his apprentice arrived ahead of schedule, provided an acceptable price quote and performed the repairs in a highly professional and efficient manner. As a retired Construction Services Officer I appreciate contractors that perform their work like Philip. In the future all my plumbing repairs will be performed by Phillip and Blue Duck Plumbing. read more

As an individual who has been doing business with the proprietor of this company since 2007 I would kindly ask that anyone browsing Yelp to find a plumber in the Lawrence area disregard the one star review that they have received. We were most fortunate to have the pleasure of receiving the services of Blue Duck in our home today. I was very happy that Joe The Plumber himself, along with his son Philip, showed up to replace our tired and spent water heater. Although I am a man of some mechanical wits, I have not replaced or witnessed the replacement of said apparatus and I was more than happy to pay for their very reasonable labor charge, considering the time it took them and the knowledge I gained from their visit. Joe is as personable as ever, answering all questions, not trying to sell you services you don't need. When he is in your home repairing your various leaks it feels like he's your old buddy that happens to be a plumber who you don't mind in the least paying for his time. His laid back personality is ever apparent in Philip who is a true gentleman, very professional. Long story short, this is the company I will continue to call when a problem arises that I'm not comfortable handling personally. read more

Blue Duck came to our rescue in the middle of the night with hardly any notice and walked into a flooded basement and failed sump pump. They did the kind of excellent job that there's no way to rate them highly enough. To say they went above and beyond in their knowledge and professionalism would be an understatement. I recommend them for any plumbing job, big or small. They even came back a week later to make sure everything was in perfect working condition. 10/10. Best plumbing company we've ever known. read more

I needed the drip under my sink repaired and a new faucet installed. It was more complicated than anticipated. After more time and effort and a call in for reinforcements the issues were resolved. I had a small complaint and called the owner who resolved my concern with warmth and kindness. I was so impressed with the grace and patience shown to me that I am now committed to being their loyal customer forever. read more

Blue Duck Plumbing has been called to my resident 3 times after hours and have always responded quickly. One time was on Christmas Eve with no additional cost. read more

I honestly can't rate their service as plumbers because they didn't show up. Twice. I scheduled a fairly benign shower repair job a few weeks ago. A couple hours after the appointment time had passed I got a call and an apology. I rescheduled for yesterday morning and again, a plumber didn't show up and I was never contacted. So I've wasted half of my day twice, waiting for their tech to show up for an appointment, and they never did. I'd recommend saving yourself the time and frustration and deal a different company. read more

Great guys - very knowledgeable! This is the second time we've called Blue Duck Plumbing for help fixing an issue. First time was a hot water heater. This time we had a small leak under our sink due to a crack on a fitting. Joe, the owner of Blue Duck, was the one that actually came out to fix it. He immediately knew what caused the issue and instead of just putting on a new fitting, he actually FIXED the problem. The drain pipe had been flipped and was putting too much pressure on the fitting. He corrected the drain pipe and put on a new fitting... at that point most plumbers would have called it a day.. it was after 5pm on a Friday. Joe then noticed the vent overflow tube for the dishwasher wasn't quite right. He showed me the issue, advised what should be done, and then corrected it. While fixing the position of the overflow tube, the dishwasher hose came loose due to aa weak clamp holding it on. Joe again showed me the issue, advised what should be done, and then replaced the clamp with a better one to avoid the hose coming loose and spilling water from the dishwasher all over the floor. For what was a 5-minute job, Joe was at our house for over an hour fixing things he spotted were wrong. And he did not charge anything additional for fixing those extra things. I would HIGHLY recommend Blue Duck Plumbing!! They will explain what is causing the issue and how best to fix it in a courteous manner. Professional - polite - plumbers!! Give 'em a call for sure - read more

My boyfriend and I were highly impressed with Blue Duck Plumbing. We called with a steady water drip from the ceiling on a Tuesday afternoon and they came out that evening around 7:00pm. Most other places told us they didn't have appointments for weeks.. Blue Duck squeezed us in and assessed the leak as best they could without tearing up our entire house. Dennis went over the different options of what it could be and minimally put holes in the wall where they needed to look. Our water leak is fixed and we are very thankful for Blue Duck! We will use them every time we ever have an issue!! read more

We have used Blue Duck twice in the past couple of months and their service is outstanding. We had a problem with our water heater and it turned out the line running into it was clogged. Doug and Joe did a great job analyzing the situation and fixed it. Today, Joe's sons came out and unplugged the drain line in the bathroom sink at our daughter's house. Problem was resolved in about a half an hour. Since we were repeat customers, the young men gave us a discount. The staff and owner are very polite, friendly and competent. Their pricing is very economical and fair. I'm happy that we called them and now have a reliable plumber for the future. I would highly recommend using Blue Duck!! read more

Skillful, honest and fair. They've done a couple of jobs for me over the past couple of years. The first was a complicated sewer blockage that took a while to find due to lines rerouted by a previous homeowner. More recently, they custom-fitted a new faucet to an old porcelain sink in my kitchen. First-rate work. Easy and prompt scheduling. Office staff returns calls and checks afterwards for customer satisfaction. Highly recommended. read more

Very poor customer service. Had to call twice for them to come fix my water heater. First guy fixed it to last only 2 weeks. (Heater only 4yrs old). Called to say it wasn't heating again, so the owner shows up. Tells me that my heater is strange looking, and built odd. Now as a plumber you should know how to work on all products you claim you work on. Then he proceeded to supposedly fix it, doesn't say he's done and the next thing i know he's driving off without saying a thing. Call an hour later because still no hot water. He says wait another hour for it to heat up. 3 hours later, still no hot water. Call again leave a message, no call back. Call the next morning leave another message that they need to come fix things, or give me back my $425.00. Still no call back. Now if your a reputable company, you would do all you can to make your customer happy. Not this company. The Better Business Bureau is definitely gonna hear about this sorry company. I would never ever recommend this company to anyone. Very unprofessional and lack of knowledgeable employees, as well as the owner. read more