Response time was good and the service was perfect and fairly priced. The tech was friendly and explained what the problem was and how he was able to fix it. read more

Friday my sewer line clogged. I called Kastl as they'd helped me before. I called at 11:30 a.m. and left a message. I didn't hear back so called again after an hour and left another msg. I didn't hear back but when I called again around 1:30 I spoke with an answering service person. So, I thought I'd get a response. NEVER DID! I finally started calling other plumbers but it was so late most were booked. This never would have happened if I hadn't been trying to be a loyal customer to Kastl! read more

I was leery of using Kastl after reading the negative reviews, but a friend had positive experience with them, and they could come out early Monday morning to clean a sewer line that kept us from using our plumbing over the weekend, so I decided to give them a try. I couldn't be happier with Ben's work. He was professional, knowledgeable, courteous and explained what he was doing and where he thought the problem lay. He even came back a second time with additional equipment to make sure he had adequately resolved what caused the clog. And he called me back to let me know what he found and that no remediation was needed. The work wasn't cheap, but gett the sewer working properly was well worth the money. read more

WATCH YOUR BILLING HOURS! I had this company out on 6/22/22 to fix a plumbing leak...the work was fine...the leak was fixed...however when they were finished I was getting out my check book to pay and the plumber said that I would be billed...that he had no way to figure it out. I asked him if he had any idea about how much it would be so I would not get "sticker" shock when the bill came...he asked what time it was and there was a clock right behind him it was around 12:10...he said well I left the office around 8:30 (he got here around 9 am...I know because I looked at the SAME clock) so he was basically here for 4 hours...he said it would be around 400 to 600... SO the bill came today 6/27/22 for 5.5 hours at $115.00 an hour I called the company and spoke with some girl asking WHY I was being billed for 5.5 hours when he was only here for 4 and she said that she did not know that they never see the bill...that the PLUMBER figures all that out...(HE told me he had no way to do that.....hence the bill in the mail) he was ONLY here for 4 hours and I'm being generous because he was actually GONE by around 12:15 AND I have proof...I had a vet appointment at 1:30 that I was not sure if I was going to make and I was there before 1:30...and 5.5 hours would be from 8:30 until 2:00...that is an additional $172.50 on my bill that I am NOT going to pay. The work was fine they fixed the leak and they could have had a returning customer if I ever need another plumber but if over billing is how they do people they will never get another dime from me. read more

I wouldn't know about the quality of Kastl Plumbing. I COULD NEVER GET AN APPOINTMENT. I called 4 times to get an appointment. I would not say the girl was rude, but she CERTAINLY WAS NOT HELPFUL. Everytime I called, she said I will get back to you when a plumber becomes available I felt like I was a burden, not a customer. Well, here it is DAY 4 & still NO CALL BACK. I can understand a company being overwhelmed & overbooked. But JUST TELL ME THAT. I would understand, thank them & tell them I will try them next time. I had my problem fixed by that same evening, but OBVIOUSLY NOT by Kastl. I will NEVER TRY to use them again, nor recommend them to anyone in Lawrence Kansas. I guess they simply DID NOT WANT MY BUSINESS. read more

Not very friendly on the phone, said they would call back after finding out if anyone was available. Never did. Guess no one was. I wish more people in Lawrence would use Yelp!!!!!! read more

Apparently you need to tell them exactly how to fix something, because they don't feel it is their responsibility to make certain it works before they leave, as long as they did one thing. Then want to charge for an emergency call to come back. And the answering service could not ask more stupid questions. It almost seems they are accustomed to hearing that the appliance still doesn't work or that not enough was done. read more

Several months ago I hired Kastl Plumbing to replace a water heater after getting good reviews for them from a couple of acquaintances. Their price was reasonable (I had shopped around), they were courteous and professional and were in and out in about 2 hours. Subsequently I hired them to replace a leaking water main, a much more serious job requiring a backhoe and trench borer and 80 feet of copper pipe. The showed up first thing in the morning on the scheduled day, again were very courteous, professional and efficient, cleaned up after themselves and were done in about 6 hours. I will use them for any of my future plumbing needs. read more

I had high hopes for this plumbing company. They were voted "Best of Lawrence" and when we initially called them, they were to my home the next day. The plumber that came to actually do the work, was very nice, communicative and always approached me before he did something to make sure it was what I wanted. Thanks Sean HOWEVER, a "more experienced" plumber came to do a proposal to replace our water line, and he explained very clearly how much it would cost and explained that if a portion of concrete needed to be removed and replaced it would be an additional charge. He explained that the reason they do proposals and not estimates is to take away the fear of additional costs when they begin the work. They account for everything that could happen, and lessen the bill if it's not as difficult or time consuming. (I thought this was great.) The day they replaced my water line, it took less time than they originally proposed and did not have to replace any concrete. I was told when they left that my bill would reduced because they weren't going to charge me for the extra time they thought they would have originally spent. I got the final bill two weeks after the work had been done and it was for about $500 more than proposed. When I called the plumber to ask why he was very rude, very unprofessional on the phone, would not let me finish a sentence and in the end, he hung up on me. Naturally, I called his boss (the owner) to reconcile with him the lack of professionalism in his employee and also to speak about my bill and understand why it was so much higher than proposed. He tried to tell me that the numbers on my proposal were different numbers and that it was my fault that I could not read the numbers correctly. (Which is ridiculous because I had a verbal conversation with the plumber when he did the proposal about these numbers). Anyway, the owner was just as rude and hung up on me as well. I don't know how a company can do business in this way and get repeat customers. I will not be calling them back to my home. And I still don't understand why they were charging me more money than they proposed. read more

We tried contacting them several times about the whirlpool tub motor not working on the tub that they had originally installed when our home was built. No one would ever call us back. We hired another plumber and come to find out the pump that Kastl had originally installed was not the correct size for the whirlpool tub and, therefore, not all of the jets had been working. Would definitely not suggest contacting this company. read more

I manage a small apartment complex in Lawrence. After another plumbing company was not getting back to me (repeatedly), I called Kastl and they had two vans out here within half-an-hour. They were courteous and did a great job. I will be relying on them more often. read more

Have had an extremely frustrating experience with this business over the past few weeks. Have not been able to obtain a bid for replacement of a water heater. After numerous calls and excuses, the employee taking calls has been rude, insulting, and unhelpful. This is a vey unpleasant, unprofessional individual. Apparently, this firm is not staffed appropriately. read more

Contrary to the other reviews on here, l am quite happy with Kastl. I called Tuesday to have a clogged drain fixed. Was called back and told 8-10 Wednesday. Glory Be, he showed up at 8:20 and got it fixed before 10. In addition it didn't cost as much as I thought it would. In the past they fixed a toilet problem for me and did that properly too. In Lawrence 90% of the battle is getting people to show up or call you back. Kastl passed this test with flying colors. read more

Kastl Plumbing recently replaced our water heater with a high efficiency unit and we could not be happy. The installation was completed professionally and cleanly. I would highly recommend Kastl. read more

BEWARE! Oh they are quite the charmers! Refer to Peety S. review, except my problem involved a leaky pipe and a toilet that wouldn't flush. Seems you need to tell them exactly how to fix the problem, because they don't feel it is their responsibility to make certain it works before they leave, as long as they did one thing. Upon 2nd visit they augured 4 feet of toilet line (not including the toilet) charged me 175.00, then said I need a new toilet. Now I need to call a plumber. read more

I am new to town and needed some minor plumbing done. I called and talked to the office about the company and how long it would take to get service. I was told they were available the following week. I checked my work schedule and called back the following week and made an appointment. I took a half day vacation only to find as I left work that they had left me a voicemail cancelling my appointment. I called as soon as I got the message. Their answer service answered the phone and of course they were off 12-2pm for lunch. When I finally was able to talk to the office staff and was told that they were behind, blah blah, blah, but they could schedule me for the next day. I explained I had taken a half day vacation today and could not be available the next day. I pleaded to have someone come this day to do a minor part of my job but there was no effort on their part to help me. I give them an F for reliability and customer service. I would not recommend this business to anyone and will certainly tell all my family and friends how awful they were. read more

The WORST experience we've had with ANY company in Lawrence. Kastl replaced our sewer line in the beginning of June. First, in the process of replacing the line in the backyard, they tore up our front yard as well. They also left large pieces of old sewer pipe in the yard. It looked as though they just dug up the old line and then used it to fill in the holes. We also have 1-2 ft deep sink holes in areas where they didn't mound or fill-in correctly. We have not been able to use our backyard at all for almost a month. We have been back and forth with this company for weeks (always calling them because no one follows up with us!) They have promised to come clean up multiple times, but never show up. We eventually ended up calling another company in town. They were able to come by the same day we called. They were surprised at how horrible the yard looked and could not believe that Kastl even used gravel over the new pipe (something well-known in the trade) because the yard was so uneven. The other company gave us a referral for someone to clean-up the mess, but we decided to give Kastl one more chance. Last week we were told that someone would be there on Thursday or Friday to clean up. No one showed up. We called again and were promised that someone would come over Monday. The same Kastl employees came over and removed a few chunks of sewer. Unfortunately, when we asked about the rest of the clean-up they were completely rude and said "there's no way we are paying for grass seed for your yard." We never asked for grass seed! We just want a level yard that is free of sewer debris so we can get started on fixing our yard! The complete lack of customer service is almost unbelievable. I would not recommend this company to anyone. In the end I guess their work is speaking for itself. In the last 3 weeks we have had multiple people (both neighbors and strangers) stop and ask what happened to our yard. One word. Kastl. read more

Very frustrated. Called on 8/13 for an appointment. Earliest for both the business and us, the customers, was 8/21 between 1pm and 3pm. Kastl called at 10:01am on 8/21, apologized, stated scheduled worker was caught on a previous job and couldn't make it, but would reschedule or find a different worker to get out to our house. No problem, we'll reschedule. Advised Kastl that it had to be done AM that following Monday or Tuesday and was told first thing Tuesday at 8:30am. 9:44am Tuesday, today, husband calls to say no one has arrived. Checked my phone no contact attempted by Kastl. Call Kastl was told they should have been there and they would call me back. 10:01am call Kastl back asking for an update and was told there was an emergency at Perkins Restaurant and they hoped to be there this AM still. 10:05am Kastl calls back to say they are on their way. Over an hour and a half after they were supposed to arrive, and us having to call and tell them they weren't here, they fixed the issue in about an hour and a half. The bill $134.25 for labor, $50 material, $4.75 tax. They replaced about 10" of pipe (outdoor faucet in, easy access). We lost $80+ to take off work and wait. No compensation for their issue, multiple accommodations made by us, and when I expressed this Kastl said, "Ma'am I apologized." read more