Vito, a fellow Italian and born in Puglia, was very thorough, friendly, honest, and professional when he came out to give me an estimate, leaving us with a very positive impression. I am hoping that their bid to replace my (water) service line, about 80 feet of underground pipe from the city meter to the water main in the house, makes me as happy as Vito did on first impression. Time will tell and I will update this review after the bid is received and work is completed (if we select them). CombatCritic Gives Action Plumbing An Initial 7 Bombs Out Of 10 ... Rounded Up To 4 Stars Out Of 5 ... More Bombs Are Better! read more

Stand behind your work. Provide insurance coverage for damage done. I have been displaced from my house for over a year due to damage done by this company. read more

So friendly and respectful. Got the job done. Will absolutely continue to use them for my plumbing needs.

Steer clear of Action Plumbing. Very mean female that handles all the calls. The young man who came to my mother's home did not use a dolly when he moved her dryer out and scraped her floors and porch. He left without telling her he couldn't attach it to the gas. He just left. He also left the driveway and left huge ruts along side the driveway. After several phone calls with this lady at Action Plumbing, what was going to be a no charge install ($200+) due to the mistakes the installation man made, she told me she was going to charge full price. Why? Because I asked for the owner's name. She said, "Oh, you're going to be like this, huh? Well then you're getting billed." And she did. read more

Jake with Action Plumbing along with another guy came to replace my water heater. I was not home when they came. When I got home from work after 5pm, my sink water was running, the door to get into my garage was left open, there is a black mark on the wall, carpet all wet, and a gash in the wall on the stairs. They were simply careless when carrying the old water heater out and new one in. No one was home that afternoon besides them. Now, after showing them photos and telling them what happened, they are denying it. SO disappointing, untrustworthy, and will not be using them again! read more

Called Action for an issue with our hot water heater. Wasn't all that impressed honestly. Thankful they came out same day but the Tech was absolutely no help. Claimed our water heater was a "Home Depot Special" and he couldn't do anything. Attempted to get it lit and ended up breaking the ignitor button that we had to fix. I guess I should add I AM thankful they didn't charge us because the Tech was there a total of 10 minutes. Still would have been nice to get some feedback and not make us feel ridiculous for calling. read more

Late & left early. Left project uncompleted for days. Required several visits to complete. Uncreative problem solvers. Poor quality control. And just not nice. read more

Action plumbing went way beyond the call of duty to get the sewage and water lines up and running for my 90 yr old father and caregivers! We are so grateful for them especially on Thanksgiving week! I highly recommend them!!! Julie read more

I am pleased with Action Plumbing and their rapid response to my calls. I have had two plumbing issues that have been resolved quickly and professionally. read more

Built a brand new home. Action did the plumbing unfortunately. Ticking noise in wall anytime you turn on water. Constant ticking, it's a brand new house. Calls go unanswered, the Owner came out and shoved a piece of 3ft crown moulding into the wall, it fell out after a few hours. Almost 20 thousand dollars on Brand New Plumbing that's Noisy. The Owner has " never seen anything like this" read more

We have had two occasions to call Action Plumbing in the last few months. Both times received money saving advice and Excellent service! The only reason I'm not giving them 5 stars is that their answering service continues to need a little work. But they are definitely worth the call back that is usually needed. Highly recommend! read more

Left contact info and description of requested service on their contact page but never heard Back from them.

Action Plumbing came out to fix my leaking washing machine and replaced both valves. They were friendly and quick. I can't give 5 stars as they didn't show up on time and I had to end up calling them to see if I was still scheduled. Otherwise good experience and would call them for service again. read more

They canceled my appointment due to an employee no show in the morning, but found some time to come get the major issues handled...plumber who arrived was very good. read more

Action was hired to put in a sump pump. We were not notified of when they would start. Before 9AM on a Wednesday they started jack-hammering the floor. We were still sleeping because it was our day off. The workers filled our trash can with concrete chunks and mud. It was so heavy we could hardly move it let alone use it for our trash. A basement door has been trashed because the workers splashed concrete all over it. We can see their footprints in the new concrete they replaced. I am sure the neighboring rental property will not enjoy the fact that the discharge pipe is pointing directly into their yard. And on top of all that one of our vehicles was splattered in mud from them driving through the yard. We are very disappointed and would love to use other words! Left a total mess in the basement and the yard. read more

Because of their HORRIBLE customer service I received from the answering service, I give Action Plumbing one star! I called to report clogged toilets in our office building. The answering service said she would page the plumbers and put a rush on it. 3 hours went by without a call. I decided to call back only to find out that Action Plumbing never got the message from their answering service AND then I find out that Action Plumbing does not do clogged drains. I was given Floyd's and Roto Rooter's number. The lady at Action Plumbing (not the answering service) said that they get complaints, but there is nothing they can do...it's the only answering service in Lawrence. WOW, pretty pathetic that number 1, a company puts up with horrible customer service due to the fact that they can't get anyone else to answer calls and number 2. the answering service can't handle a SIMPLE TASK of taking messages. This is very upsetting!!! It doesn't take a rocket scientist to take messages. read more