I came home from work one day recently to find the drain in my laundry room backed up. It smelled awful and did not look good. I called a company I found on Angie's List. That technician from that company told me this particular drain is difficult to clean and the problem is usually from something more extensive (break in pipe or tree limb obstruction). He suggested I call a company who has the ability to put a camera down the drain (he did not have a camera). However, he would have to charge me if he attempted to clean the drain and was unsuccessful. Therefore, he suggested I pay a technician who has a camera and can look down the drain and provide me with a more accurate assessment of what was going on. I thanked him for his time and returned to Angie's List. This round I found Paul Vielhauer Plumbing. I sent a message to Paul via Angie's List. I explained the situation asking him to let me know if he could fix something like this. He replied within 24 hours with a message asking me to call him so we could discuss the issue. When I called his company, I talked to a very kind and helpful person. She told me the first technician gave me incorrect information. She explained before any camera can go into a drain, the drain would have to be cleaned so the camera can see what's going on. Therefore, no matter what was going on, I would have to have the drain cleaned out. Then she continued to explain this is not uncommon for this particular drain to have this particular problem (she knew which drain it was before I told her). She mentioned 98% of the time having the drain cleaned will resolve the issue. She also told me her company does not have a camera small enough to go into that drain and cleaning drains is not their area of expertise (they fix the broken pipes, tree obstructions, etc....). We ended the conversation with her offering their services if that was needed. She wished me good luck and I was grateful for the education and honesty. Thank you Paul Vielhauer Plumbing. I returned to Angie's List for the 3rd time and I found AAAce Drain and Sewer Cleaning. Chris Groves came out the next day. Chris came, he conquered, he left. He did all of it in about 30 minutes and it was affordable! Chris Groves from AAAce Drain is my hero. I would definitely recommend him. He was friendly, he was professional, he explained the situation clearly and concisely, he worked efficiently and effectively. Thank you Chris Groves!! read more