The service and staff were friendly and professional. That said, I was extremely disappointed by the service fee. I chose this company specifically because they're local--I live less than 3 miles away--and wanted to support a small business. However, unlike other companies that offer free estimates, I wasn't informed about the service fee beforehand, and it came as a surprise. That lack of transparency was frustrating. While I accept some responsibility for not asking, I believe upfront disclosure should be standard practice. *UPDATE After reading my review, Taylor Plumbing reached out to kindly explain their billing process. I was not overcharged. From what I understand, they use a flat fee for the first job and a lower additional fee for each job after that. They were professional and respectful in clearing things up. My only suggestion: take a moment to listen and make sure you understand the pricing policy before the work begins. read more

We had a drain backup after Thanksgiving. Although a two man crew came out later that day, the drain backed up again within a week. They were here half an hour and charged $230. Apparently they did not run the auger all the way to the septic. They certainly did not check, never looked at the tank. When the line backed up a second time I requested someone come out. I was told they were booked and it would be days before someone could get there. I spoke to young Mr. Taylor. He was unapologetic, had no empathy and was down right arrogant and antagonistic. I told him I would not use or recommend Taylor Plumbing in the future. His reply was, "You go for it buddy." read more

When I asked Taylor Plumbing for a visit, the charge was $35. I agreed. After inspection of my system, the charge was $135. I protested asying that I did not agree to $135. I was threatened with legal action including a lien on my house. So, I paid the $135. Beware read more

Friendly, fast and knowledgeable. I made a mistake and used a "handyman" when moving north and what a mistake. I called Taylor and the repair and response time were great! They fixed all the problems and when it was time to upgrade the bathroom fixtures I didn't hesitate and called and got them replaced with no issues. Highly recommend! read more

I am truly sad to leave a poor review for Taylor Plimbing. Cheryl, Jason, and Justin are all really great people. They get 5 stars for who they are/customer service. They replaced a toilet for me that has zero issues and Justin went out of his way to tighten the nut on my water main. For that I am grateful. On to the bad part. I had Jason and Justin finish a tub and wall surround for me. It was initally took out as our showers are back to back and the valve broke in the wall. The person who was helping us went MIA after installing pex piping and fixing the floor. The first day they came to do the job they were terribly sick. Should not have been out on a call. I think the cold medicine caused their reasoning to be off as they drilled the wrong wall of my surround, which was also put in upside down. They did replace this at their cost. The second time they came back and finished, everything appeared to be ok. The alignment was a bit off, but they assured me with caulking it would be fine. As soon as I went to take a bath the stopper did not work. Justin came back a fe we days later to fix the stopper. Cheryl called to check how it was. I told her the stopper worked, but the tub had cracked (I think due to over tightening). She recommended I call the warranty on the tub instead of possibly taking responsibility. I understand as they probably lost money on my job after needing to purchase a new surround. Im going to include photos and video (if yelp allows) to demonstrate my issues. This tub was installed October 2018 and it is now February 2019. The surround is not supported and moves causing the caulk to crack. I did not know water was getting into the caulk and exiting the side of the tub. Now the floor has more water damage and moves when I step near the edge. I am going to need to tear everything out to fix the floor again. read more

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Initially, I had them come out to take a look at a broken dishwasher. Everyone was very responsive, friendly and professional, from the lady who scheduled my service call to the plumber. They could get out the next day too, which was a plus. They were able to resolve my issue, and when I called back a few months later regarding a separate issue with a toilet, the plumber even remembered the previous service call. This definitely feels like a family business that really cares about their customers. Will be using them in the future (well, hopefully I won't need to, of course! But if I do I'll be calling them. read more

!! WARNING: Transparency issues, no itemized receipt, no pre-authorization of work, and no call back from the owner when things are "difficult"!! We've been using taylor plumbing for a while (5-6 years), spending more than a couple thousand dollars with them over the course of this time. Recently I called taylor plumbing for an issue with a water line at one of my rental properties. I called to talk to them about the price range, when they came out no one really told us what to expect. When I talked to Nate (the owner) he acted a little taken back that I asked for a range. I explained that I can't write a blank check and needed just a range $0-??. He said 1000-1500 depending and I said okay that sounds good. The work was done and the two plumbers were outside digging by hand and fixed the issue. The plumbers were at the place around 3-4 hours, so it seemed reasonable to receive a $1000 bill. After receiving the bill, I called taylor to ask for an itemized receipt. They told me that they do not "do that" and I asked for the owner to call me. The owner never called me back. Around a month later, I called to have them come out to fix an issue at the property. They came out and again didn't ask for approval or even really explain what the cost could be for the work to be done. I called the office and talked to the same person (Deana) and she said she remembered me. I asked her if they were going to call me back, and she said "No, I asked him and he just told me that we don't do that". I then asked, "So, no one was going to call me back?" She didn't have an answer. I explained that I'll gladly exercise my right to select a different plumber who is straightforward and honest. In summary, they were not clear about costs up front, they did not provide an itemized receipt (even after I blindly paid the $1000 invoice) and the owner didn't have the time to call me back and send an itemized receipt. It seems that they do not care about the customers as long as the cash rolls in. If they did care, the owner would at least call me. For reference, I ran and then exited a very VERY successful business for 19 years, and never have I been so amazed at the lack of customer service and business etiquette. Check the yellow pages, this happens to other people who use them. Reviewer from YP: Get a contract on your price Get contract on the work up front I was charged 600.00 for 2 hrs, they work. Flat rate per job, can be very expensive. read more

We needed a plumber to replace a leaking valve, and had to turn off water to keep our kitchen from flooding. I called a couple of other plumbers first, and was told later in the week. I called Taylor, explained the situation, and they dispatched a plumber, who arrived within 30 minutes. The work was done efficiently, quickly, and at a very reasonable cost. I've found a new plumber, that I'll call for all of my needs in the future!! read more

The hot water heater wasn't vented correctly so carbon monoxide was being released into the house. The fire department came to give us a reading and contacted the gas company, who then shut down our heater until it is installed correctly. As you can see from the picture the pipe was not long enough, so they used aluminium tape to rig it. Lucky for us the Grandkids were spending the night and I went down to check things in the utility room and discovered this. Of course the good news is we finally figured out what was causing our headaches and since the gas company shut it down we will live to see another day. Just a thought, put an emergency contact number on your website for the consumer, fire department or police department. I've messaged and tried to contact their personal numbers and even messaged them on facebook with no response. read more

Taylor Plumbing Services - Maybe add an extension to the pipe, the aluminum tape will only hold for so long. - Plumbing Near Me - Smithville, Missouri

Friendly and helpful staff. Plumbers showed up in timely manner, wore their mask and put on booties. Great work will use again. read more

I have used Taylor Plumbing three times in the last two years and each time they are professional, clean, quick to respond, and actually competent at what they do. After years of trying different area plumbers for household repairs and continually having one issue or another with them, it is such a relief to find a reliable, customer-oriented and competent plumbing service that I know I can call when something goes wrong. Thanks so much! read more

The plumber that came kept coming up with additional charges for items that he said should be replaced in my Daughter's house. He also broke the faucet in the downstairs bath & did not properly turn the water off at the shut off valve. Water leaked into her vanity until we got a good plumber to come and shut off the water properly. read more

I cannot say enough good things about Taylor Plumbing. Our water heater experienced Spontaneous Massive Existence Failure on a Tuesday. We got several quotes from plumbers and called Taylor on Friday to set the appointment. The appointment was for between 1-2. At 1pm they called me to tell me that they were loading my new tank into the van and would be there in about 10 minutes. They were professional, clean, courteous and fast. They tested everything to make sure that all faucets and showers were getting water. read more

Brian and Justin were wonderful! We had hired another plumber who came in to work on one of our four projects a few weeks ago but disappeared on us leaving us in a near pickle. TPS was recommended by a colleague from work. I now know who to call when we need plumbing assistance. Very professional and worth every dollar! Thank you, Taylor Plumbing! read more

Great fast service, extremely knowledgeable, friendly staff. My goto fo any plumbing needs, highly recommend!

At the start of business day, I spoke with LuAnn @ Taylor Plumbing. She was very kind and sympathetic to my problem...a leaky basement pipe. I was so relieved that she was able to send someone the same day! Justin and Jason were knowledgeable and professional plumbers, and they were also very friendly. I was pleased with their rates, and I will definitely use them again for any plumbing needs! read more

Courteous, professional and fast. Sprung a few leaks after an extended absence from my house. Even though no one ever looks forward to needing a plumber, the Taylor Plumbing crew made it a relatively pain free experience and had the problems solved in what seemed like minutes. Needless to say, they have made the iPhone contact list so if I ever need a plumber in Kansas City, I will know who to call immediately. read more

I've used the their services twice and found them (and Rick the plumber) to be highly professional, friendly, clean, and very reasonably priced. I highly recommend them to anyone needing any plumbing work. - Very knowledgable. Rick took the time to explain everything that was happening to the repair and extra things to be on the look out for in the future. - Friendly. Easy to talk to. Rick even took the time to make the pets feel comfortable with a stranger in the house. Rick was fun to talk with and joked while fixing the sink (didn't slow down any, just kept working hard and cracking jokes). - Professional. From shoe booties to keep the carpets clean; explaining everything happening; checking out existing systems (water heater and softener) to see if there were any other issues. I felt like I received top tear service for the money spent. - Cost effective. After a pipe broke during a hard freeze, they went right to the area that broke. Took out the smallest section of drywall they could and repaired the problem pipe. The plumber took the extra time to listen (and view the meter) to the house/pipes to make sure there were no other leaks. Again, first class service to make sure the problem was FIXED when they left. - Great Price. For the amount of work/effort they did the price is amazing! Cleanliness. They cleaned everything up and took the trash with them. No bits of pipe, paper or trash anywhere. This was refreshing compared to another plumber we used before Taylor. Again, Taylor is a good contractor at a very fair price. read more

Leaving 4 stars because I feel like Taylor earned them on a previous visit and LuAnn is just nice as can be. However, my most recent experience was less than stellar. I wish companies understood that some people just aren't handy.. or some work 7 days per week and don't have time to spend hours working on things, which is why we hire people. After having an appointment for one week, the day finally came for them to come out and fix our clog. (And we had no idea if it was a big deal or small problem) He made several comments about how all it needed was snaked, and then he just told us to get a new fixture and not worry about it. But I was surprised that he didn't even offer to come back and install the new one or help with that process at all. He gave us the firm impression we were wasting his time and that was that. Which, I'm sorry, but $215 for 20 minutes of work is hardly a waste for him -- more for us, actually, financially. I might give them another shot some day, but I'll shop around first. read more

Great customer service! I bought a new house and had them out twice in a week to fix what turned out to be minor issues. These two visits and combined time of less than 1 hour cost me over $300. If you don't have the time or skill to fix these things on your own, you will pay for it. Overall, I am satisfied with the service and the repairs. The cost is the only scary part. I have a faucet that needs repair now and will wait for a family member to help out instead of another $150 plus service call. They will be the first call I make if I ever have a major issue. read more

Nice enough people but $152. for a plastic toilet handle install that took approx. 10 minutes seems too high to me.

Th receptionist was extremely helpful and quick with setting up our appointment. She also contacted the service person asap to see what our options were. The actual plumber was great as well. Very helpful and was able to get our problem cleared up quickly. No crazy addtional fees were added! Great company to use! :) read more