After having a bad experience with another plumbing company, I called Winscott. Honest, fair priced…read moreand got the issue fixed. Couldnt ask for better service from Matt and Steve! Thank so much guys.

Matt was right on time for both the bid and the project. We had a sink that needed a garbage…read moredisposal and leak repair. He was very fast, friendly and the sink looks and works great. This is why you choose a family business over the big companies. I would recommend Winscott Works to anyone who asked.

These people were sent out by American Home Shield to fix my plumbing on September 30th. A few days…read moreago the sink started leaking water. The following night the drain pipe came completely off. I called them yesterday morning to let them know and the lady i spoke to said theythey had work in the city and would come out to fix the problem. Today is now night. No one called or showed. At this point I'm over it. They don't deserve a second chance. Something like this should never happen.

I hired them for a home restoration project, and payed in advance, which I regret. After the…read moreinitial consultations, they never spent more than 20 minutes on site, and no-showed on more than a dozen scheduled occasions, dragging a two month the project out for nearly a year and a half, not completing most of the job they were hired for. When I finally complained, they became aggressively defensive, sending multiple texts trying to excuse not finishing the job. They were hired without a contract. I hope nobody else makes this mistake. They charged $1000 for parts and $4000 for less than 8 hours of labor, again, without finishing completing even half of the requested services.

Just the best people ever. Ashley got the tech out to us within 45 minutes of our call late on a…read moreFriday afternoon. The whole difficult situation was handled perfectly and professionally at the agreed upon price (which was more than fair, by the way, and better than any of their competitors that we called). There were no problems, no upsell and nonsense. Just came, did what they were there for in the most friendly, professional way possible, and went on their way. Wouldn't ask for a single thing to be different.

The man provided a fast and accurate diagnosis. Pricing was fair. I am going to call them on my…read morenext concern

What a pleasure doing business with a local, family owned business. These folks are the "real…read moredeal". Honest, professional, reliable and reasonably priced. My leaking, corrosion loaded water line was repaired perfectly and without unnecessary costs as given by another (well known) company. If you give Liberty Plumbing a call, I feel very comfortable saying you will not be disappointed.

I can't say enough good things about this company. I learned SO much in 45 mins from Darren. It…read morewas packed full of informative goodies. I had misplaced my paperwork for my 2020 Moen kitchen faucet so I wasn't operating at full potential. Lifetime warranty on Moen faucets. So, I did call Moen to follow up on that. Finally found my paperwork and I had registered the faucet, so that saved some time. Darren also took a look at my shower single handle faucet and taught me how I could take a picture of it on my phone (From the Google App) and research a cartridge replacement for it. Who knew??? (not me!). Lastly, we went downstairs to look at my aging water heater and Liberty Plumbing Heating and AC is high on my list now for that pending expense for multiple reasons. Give them a call if you have any needs that they could help you with. I'm still shocked at how reasonable the repair this morning was (NO SUPRISES, can you even fathom??) and very pleased with the water heater estimate and information. I feel like I won the lottery!!!!

So glad to have 'Yelp' and 'Google' for business reviews. Found 'KC Water Heaters' on Yelp with…read more5-star ratings. Contacted the owner (Chase) on Christmas Eve(Sunday) after discovering no hot water and unable to light the pilot. Chase stated he would be here 9:00am Tuesday morning. After performing reviews on our current Whirlpool water heater, could not find a positive review for the unit, so decided no matter what the problem, would have a new one installed. Contacted Chase again to let him know to bring a new unit. Chase arrived on time and right off could tell he was very personable, professional and respectful of property. After going over the Whirlpool unit, he agreed it was time to install a new one. What gave me full confidence is his knowledge of the water heater unit operations, venting, chimney importance(flue through chimney) and root cause of the rust(and how to prevent it in the future) which had accumulated on top of the unit. Another factor was the expansion unit which was totally rusted, preventing water from entering. The goal of Chase's satisfaction was to make sure we were totally satisfied with the install, all questions answered and stepped us through the new unit controls, etc. He uses 'Bradford White' water heaters which are highly rated. Chase is a perfectionist, making sure the unit is level, good drainage and secured a couple copper lines which had broken away from the rafter. I will recommend 'KC Water Heaters' to anyone knowing Chase is the template by which all business owners should follow in 'outstanding' customer service. UPDATE: Last month(12/2025), noticed some water dripping from the overflow valve. Contacted Chase to explain the issue. He came out the next day in the morning and replaced the valve at no cost. After checking the main house water pressure, it was right at 80 which is considered high that may have contributed to the leaky valve. Chase reduced the pressure and everything is working fine. Even after two years, KC Water Heaters provides exceptional customer service.

I would give KC Water Heaters 10 stars out of 5, if I could. There are plenty of times I've had…read more"good" or "acceptable" service from those in various electromechanical/plumbing/HVAC-type trades. Usually, it involves having someone out that is just there to get in and out as quickly as possible, doesn't want to be bothered by details, doesn't show a lot of attention to detail, and rarely cleans up well after themselves. That is not KC Water Heaters. I'm almost dumbstruck by how responsive, communicative, consultative / informative, and all-around thoughtful Chase was throughout the entire process. He arranged and quoted everything with a couple of brief phone calls and some photos I texted to him, all within a couple of hours...and then they were out the next day to replace a leaking water heater (showing up on time, no less!). He completely reworked the plumbing and drain lines associated with the water heater, and educated us on maintenance and the effects of water softeners on water heaters (wow, was that an eye-opener). All throughout the process, he even talked us out of more expensive, but unnecessary options, and redesigned the placement of the water heater to make it more supportable and safe. He literally thought of, and anticipated, everything. We could not be more impressed!

Absolutely amazing customer service! Doug, our technician, quickly diagnosed the problem and helped…read moreme find the part I needed online. My dryer is older and the part is no longer manufactured. Once my part came, I called Able to schedule its installation. Once again Doug was here promptly and had the part installed quickly. Highly recommend this repair service.

Service was good. Repaired quickly. Part reasonable. How ever 315.00 for 20 minutes work and 12…read moredollars in parts was a bit over priced. Won't be calling this vender again. Two stars for service and speed minus three stars for cost.

They are VERY unreliable! They call us over and over again to schedule our routine maintenance and…read morethen when we do schedule it they cancel and have to reschedule...then we reschedule and they give us a 5 hour window when they will show up and then call and say they are going to be late...now we've wasted 2 whole Saturdays sitting around the house waiting for them to show up. This happens every time, not just once . This is terrible customer service. Choose a different company for your work if you can, don't make the same mistake we did.

We have used for the maintenance of our systems, last year Zach came and did a great job friendly…read moreand knowledgeable he told us we would be needing to replace AC, because of new freon standards, system is 13 years old. no pressure just information. A very nice young man and knowledgeable... We will ask for him to come again.

I would only recommend this company if you are wanting to effectively pay over $240 per hour for…read moreactual work. We had used them a couple times before and trusted them. However, after gaining our trust, they charged $420 for 1 3/4 hours of actual labor. They did this by charging us for the employees time to get to our house (along with a $25 charge for gas, etc) and $120 per hour to go get parts we had already told them 4 times that we needed. After it was done, the faucet still leaked and it took 4 calls to get them to come back and make a simple fix. Never again!

This company failed to show up on two occasions and assumed I would give them a third chance. After…read morenot showing up all day the first time, I called the owner who claimed someone would be out later only to be told after I called later when no one still showed up that a tire blew and they needed to reschedule. After waiting over an hour on the rescheduled date and time, I called again and was told he couldn't make it and suggested I pick a new time, which would result in taking third day off work in the hope that he showed. The only thing worse than his service was his attitude about it all. I would recommend going anywhere else first if possible.