If you need help with plumbing, these guys can maybe help you out. These guys do good work and also…read moredo it in a timely fasion.

Replaced the line from main to house. Fast, professional, fair price. Will not hesitate to call…read morenext time I need service.

Good work when I needed it done at a fair price. I will call them again when the need arises.read more

Installed a garbage disposal very quickly. The young man was very polite and on time.read more

If you're considering Mission Plumbing for a major plumbing project, my advice is simple: don't…read moreexpect communication, scheduling, or project management to be their strong suit. Our project involved replacing deteriorated cast iron drain piping beneath our kitchen and basement. The plumbing work appears to have been completed correctly, but getting there was one of the most frustrating contractor experiences we've had. The problems started on day one. I took a day off work because our project was scheduled to begin that morning. Instead, we were told the necessary equipment wasn't available, so the work had to be postponed. While disappointing, I understood that things happen and agreed to reschedule. Unfortunately, that set the tone for the rest of the project. Appointments were repeatedly delayed or rescheduled. Crews arrived hours after their scheduled arrival window without anyone calling to let us know. Several times we had to contact Mission ourselves just to find out if anyone was actually coming. We received different explanations from different people, and there never seemed to be clear communication between the office, management, and the field crews. The estimate created another major source of frustration. The original proposal left us with a different understanding of what work would actually be performed. Once excavation began, additional problems were discovered, and we completely understood that additional work and additional cost might be necessary. That wasn't our concern. Our concern was that the revised estimate was so vague that we still couldn't get a clear explanation of exactly what work we were paying for. When you're approving thousands of dollars in additional work, the scope should be clearly documented and easy to understand. Throughout the project, it felt like we were managing the job instead of the company. My husband and I found ourselves coordinating between the office, management, and the field crew just to understand the schedule, clarify the scope of work, and keep the project moving. That should never be the customer's responsibility. The repeated scheduling issues also caused significant disruption to our daily lives. We repeatedly adjusted our schedules and prepared our home for crews that either arrived hours late or didn't arrive when expected. The uncertainty made an already stressful plumbing project much more frustrating than it needed to be. To the company's credit, management eventually became involved, apologized for the experience, and made a significant adjustment to our final bill after determining that part of the originally proposed work was no longer necessary. We appreciated that because it was the right thing to do. I also want to point out that every employee who came to our home was courteous and respectful. My criticism is not directed at the technicians themselves. It is directed at the company's communication, scheduling, estimating process, and project management. No customer should have to repeatedly call to find out where the crew is, receive conflicting information from different employees, or involve multiple people just to get a project completed. The plumbing work appears to have been completed correctly, and the efforts made at the end of the project to resolve our concerns are the reason this is a three-star review instead of two. Mission Plumbing has good employees. The company simply needs better communication, better scheduling, clearer estimates, and better coordination. If those areas improve, I believe the overall customer experience would improve dramatically.

Terrible experience. Requested an urgent service call. Informed they would arrive in less than an…read morehour, but took them over 3.5 hours to arrive. Were in our office for less than an hour. Replaced a part that it turns out only costs about $15-20. Was grossly overcharged over $775 for the repair, even though their website states "No extra fees for evenings or weekends". Refused to provide a breakdown of what constituted the total charge, or provide me with a copy of the invoice. And demanded payment on the spot, although I was told I could be invoiced. Finally, they did not clean up after, and left our office a mess. Would never recommend using them for any service whatsoever.

I've asked McCann to come in for everything from a basic faucet repair to replacement of multiple…read morefixtures across several bathrooms over the course of several years. When it's been critical to the point where I'm considering shutting off the water to the house, they're there quickly. Every tech they've sent has been knowledgeable and able to explain and rapidly correct the problem. Superior professionalism and honesty. They are my absolute go-to for the Leavenworth/Lansing area.

These guys are awesome. Got us in their schedule quickly. Very polite and offers good service!read more

I called Jenny at Connelly Plumbing Solutions late in the afternoon with an urgent plea for help…read more(backed up drain in the basement), she scheduled an 8am to 9am appointment for the next morning. Cameron arrived promptly, assessed the blockage, explained what he was going to do, and had it unclogged and cleaned up in a few minutes. Extremely professional, on time, responded immediately, and very reasonable pricing. Will call Connelly Plumbing Solutions for any future plumbing needs!

They arrived on time, I received lived updates while they were en route to my house. The work was…read morecompleted quickly and thoroughly. The whole situation and all potential solutions were discussed thoroughly.

It's easy to get a good review when everything goes well; however, when things go bad, it's nearly…read moreimpossible. I say "nearly impossible" because I am about to report one of those rare instances. I reported a problem with an A/C installation performed by Anthony four years earlier at my daughter's home, and immediately, Anthony stepped up and took full responsibility for fixing the error and all the resulting damage that occurred as a result. My most sincere appreciation and thanks to Steve and Kelly!

I was having an electrical issue in my master bath. I was able to get an appointment the same day I…read morecalled. They were able to resolve the issue quickly.

I really like this company and every one that's come over to our home has been very helpful and…read moreprofessional the only issue I have is they never wear shoe covers and get dirt inside my home. If they would start wearing shoe covers that would be amazing!

toilet was leaking and needed same day service. A neighbor recommended A-1 because she had used…read morethem for a drain problem and was very satisfied. They were here within 2 hours and after listening to options I decided on a new toilet. I thought the price seemed high until I thought through the total package of what I was looking for in addition to just a toilet. The total package was someone clean, polite, articulate and competent. Those were the qualities David had that made me comfortable enough with the price to have him do the install. I would use A-1 again and I would ask for David.

We first used Dick Ray when our HVAC shelled out a little over a year ago. I initially just called…read morefor a quote. AB May was my first call and they quoted me something egregiously high, so Dick Ray was my second call. The guy who showed up was no stress, no pressure. Gave me some quotes on various models and I went ahead and chose the middle level one. He did credit approval for 0% APR right there and in a few days they were installing it. I waited to leave this review until we'd had the unit a while. It's almost made it through 2 summers now, has run perfectly and is very efficient. The financing was easy, the scheduling was easy, the product works well. Since we had such great results with Dick Ray in the HVAC endeavour, we also called them for an issue we had with leaking in our basement. Again, excellent experience. The guy who came explained everything clearly, he was very helpful and we were happy with the service and cost. That was about 6 months ago and we haven't had any issues with it since. I was surprised to see such negative reviews. Not our experience at all and they will definitely be our go-to from here on. If something changes, I'll come back to update, but until then, we are locked in Dick Ray customers.

My scheduled AC inspection was cancelled and rescheduled four times in one week. Each time, I was…read moretold this was because of high demand for services. This suggests that service calls have stretched their staff too thin to cover inspections. Repair calls earn them more money, so they kick inspections down the road. I requested to speak to management and got no response. A few days later, I got a call to schedule an inspection again. The caller had no info about my request to speak to management and said she would be sure to relay my request. I told her I wanted a refund for my $169 maintenance plan because they were not able to provide service. She said she would pass on that request to management. Several weeks later, I still got no reply. They sent me a reminder postcard to schedule my inspection as if I had not tried to do that with four cancellations. Don't waste your money on a service plan. They can't provide it.