We purchased business class tickets for my husband, myself, and our two young children for our…read morerecent Amtrak trip. We arrived 40 minutes early to ensure we could sit together as a family. However, once we boarded, there were no available seats for four together except for the table seating in coach. When I explained to the attendant that I was not comfortable with my 7-year-old sitting next to a stranger, he refused to let us sit there, even though it was empty at the time. His response was dismissive "I'll let you figure it out" before walking away and later giving that exact table to four passengers who boarded after us. This was not the level of service we expected in business class. The lack of empathy and unwillingness to accommodate a family with small children especially after arriving early and paying for upgraded seats was extremely disappointing. Amtrak should ensure attendants are trained to prioritize safety, comfort, and reasonable seating accommodations for families.

Amtrak pretty much has no rules or policies to make it a comfortable trip traveling as a family. If…read moreyou're a single rider I'd imagine it's simple because you just need 1 seat. You have single riders and double riders taking up the 4 seat sections and kids all scattered throughout the train. Someday Amtrak will come to the 21st century and upgrade their website so you can choose your seats according to how many passengers you have. Don't travel as a family on here because you will be stressed and disappointed at the customer service. Also they don't regulate the snacks. People come on and fill their whole backpacks up as soon as the workers are out of site. For being federally owned it's a joke of a company.

This company is the worst company and staffs the most inhumane people with no empathy, respect,…read more kindness, or intelligence. I have been on this bus for 19 hours and still have 4more to go. That's 24hrs and was only allowed to step off the bus twice to stretch my legs, purchase food/drinks, smoke, use bathrooms other than on board Porta potty. Both stops it was also only a 15 -20 min break. I understand trying to keep schedule times and getting to the destination, but this has been completely inhumane, uncaring, uncomfortable and completely unnecessary experience. I would rather walked the 4 state's then ever ride this company again. Their treatment of thier customers is unimaginable. Every employee from Denver Indianapolis has been completely rude, and unfortunately don't care about thier customers comfort. I watched them yell at others on board as if they were scolding a child. I watch them be rude because of other passengers not knowing English and just walking away refusing to help them. I watched them be asked important questions about travel and them flat out tell passengers not my job not my problem. There mistreatment is on all passengers equally and all they care about it packing you in like caged cattle and getting your money. They don't even deserve the one star I had tto give them in order to try and warn everyone about how terrible they are. Please choose any other means in traveling becuse this gre edy uncaring inhumane compamy deserves to go bankrupt and close. Yhey serriously need to be suied by some class action for thier mistreatment of passengers!

This bus is such a joke. From the people who run it, to the drivers, and of course the passengers…read more It hurts to me be a part of the people who have to ride this bus. From growing up in Chicago and then living in Champaign I thought I have seen ghetto before. But that ghetto doesn't compare to the ghetto that rides on this bus. From the 2 little kids in front of me fake shooting the people walking onto the bus, to the girl behind me cackling to the lady next to her that she just met, to the guy across from me coughing into the air, and lastly the guy a few seats up who's sprawled out accords the seat with his head in the isle snoring. This bus deserves a rating less than 1 star. To go somewhere that takes 2 hours I have to pay 25 dollars to feel sketched out and uncomfortable the entire time. It is astonishing to me that this type of service is even allowed. I am open minded to a lot of people, however none of those people ride this bus. The only thing that is semi good about this bus is that it says it only takes an hour and 50 minutes to get where I want to go whereas the Peoria Charter (which is safer by far) takes 2 and a half hours and runs during inconvenient times. Still, Burlington Sketchways usually runs late so at the end of the day it doesn't ever matter. All in all, don't take this shithole of a bus unless you truly have no other form of transportation. It isn't worth it. Go to the circus if you want to be stuck with people like these.

Very clean station. Could use some more seating tho as it was a little crammed…read more Charging ports in chairs as well as vending machines if you need a snack or drink. Staff were extremely helpful with questions regarding parking; parking was extremely easy and convenient. You park in the garage connected to the station and pay with an app on your phone which is very easy to use. Overall a good station!

Beautiful station with tons of seating and very clean. The old Amtrak station was tight and dingy…read morelooking. This station has TV's and electronic monitors that show the train status. It's also a bus station for the city buses as well as the longer haul buses. The location is great for ISU and Weslyan students and includes a Subway to get a sandwich or beverage. It's a HUGE improvement.

Service horrible. Manager told me which ticket to buy, bus driver said wrong one and wouldn't help…read more Had to pay $60 extra on top of the $45 I already paid just to get to the airport. Instead of $45, it was $105 just to get from Peoria to Chicago airport. VERY POOR SERVICE! Better off spending the extra on a rental car or Urber.

I purchased a ticket from Peoria for a trip from ORD to ISR on June 8, 12:30. My flight arrived…read moreearlier (scheduled for 10:15 but arrived at 10:00). I went to the bus terminal on 10:20 and the driver told me that I needed to pay $20 transfer fee. There were plenty of available seats on the bus so I called Peoria customer service. They told me that it was too late to transfer through them so I had to pay the $20 fee to the driver. I rode on Peoria twice before and remember seeing people with tickets on a different time board on buses. My bus from ISR to ORD was delayed for almost an hour -- after driving 30 minutes, the driver drove us back and asked us to switch to another bus. Luckily I did not miss my flight but Peoria did not offer monetary compensation for their delay. My experience shows that Peoria cares little about their customers.

We loved A+!! We had Libby as our drive, and she was awesome. We took a group to a concert out of…read moretown, and the company made everything so easy. No crazy fees or forms, just a simple contract and a few text messages. They worked with us on changing drop off and pick up locations no problem. Libby also worked well with our changing schedule (needed to extend timing day-of), patiently took group photos, and got us home safe through a crazy storm. She had even researched where would be most convenient to drop off based on the gate we needed at the concert. 10/10 service you just don't find anymore! Will be using A+ again

From the owner: We believe in providing upscale service to our customers. Giving our customers a unique and…read moreentertaining experience.

Scheduled the day before with owner for 4:30am pickup from my hotel to the airport for a 6am…read moreflight. He said "one of my guys will see you tomorrow morning." Next morning, it's 4:35am and no taxi. I call their number, there's a pause, which tells me he totally forgot about me, and says "my car broke down, let me see what I can do, if my sister can come and get me, I can pick you up with the truck (?), I can probably be there in 30 minutes, I'll call you back in 10 minutes ..." OMG! I have a flight that starts boarding in 50 minutes, and he's calling back in 10 minutes! I gave him the benefit of a doubt as there's no other way to get to the airport ... no Ubers this early. Nothing. You can guess how this ends. "Sorry, not gonna make it" I guess I should have been dubious when he didn't ask for a name or phone number upon scheduling the pickup. Long story short, I woke up hotel manager and he drove me to the airport in his own car ... and I gave him the money that this taxi company was going to charge me. I made my flight with 15 minutes to spare. Perhaps if you need a ride to the grocery store, this taxi company will be fine. But I certainly wouldn't use them for anything important like trying to make an early morning flight. Life is too short for this type of aggravation ... and what's the point of supporting a business that's not reliable?

I have used this shuttle once to the airport on the " Red…read moreEye flight . Prompt , clean bus , helpful with my luggage . Will definitely use again

I call Sky's move and help and the lady that answered the phone was more than happy to help me…read more Her and her family came early in the morning, helped me finish packing and moved my items with care. I absolutely recommend