Scheduled the day before with owner for 4:30am pickup from my hotel to the airport for a 6am flight. He said "one of my guys will see you tomorrow morning."
Next morning, it's 4:35am and no taxi. I call their number, there's a pause, which tells me he totally forgot about me, and says "my car broke down, let me see what I can do, if my sister can come and get me, I can pick you up with the truck (?), I can probably be there in 30 minutes, I'll call you back in 10 minutes ..."
OMG! I have a flight that starts boarding in 50 minutes, and he's calling back in 10 minutes! I gave him the benefit of a doubt as there's no other way to get to the airport ... no Ubers this early. Nothing. You can guess how this ends. "Sorry, not gonna make it"
I guess I should have been dubious when he didn't ask for a name or phone number upon scheduling the pickup.
Long story short, I woke up hotel manager and he drove me to the airport in his own car ... and I gave him the money that this taxi company was going to charge me. I made my flight with 15 minutes to spare.
Perhaps if you need a ride to the grocery store, this taxi company will be fine. But I certainly wouldn't use them for anything important like trying to make an early morning flight. Life is too short for this type of aggravation ... and what's the point of supporting a business that's not reliable? read more