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Red Top Cab

1.8 (14 reviews)

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Bloomington Normal Taxi Cab

Bloomington Normal Taxi Cab

(3 reviews)

Scheduled the day before with owner for 4:30am pickup from my hotel to the airport for a 6am…read moreflight. He said "one of my guys will see you tomorrow morning." Next morning, it's 4:35am and no taxi. I call their number, there's a pause, which tells me he totally forgot about me, and says "my car broke down, let me see what I can do, if my sister can come and get me, I can pick you up with the truck (?), I can probably be there in 30 minutes, I'll call you back in 10 minutes ..." OMG! I have a flight that starts boarding in 50 minutes, and he's calling back in 10 minutes! I gave him the benefit of a doubt as there's no other way to get to the airport ... no Ubers this early. Nothing. You can guess how this ends. "Sorry, not gonna make it" I guess I should have been dubious when he didn't ask for a name or phone number upon scheduling the pickup. Long story short, I woke up hotel manager and he drove me to the airport in his own car ... and I gave him the money that this taxi company was going to charge me. I made my flight with 15 minutes to spare. Perhaps if you need a ride to the grocery store, this taxi company will be fine. But I certainly wouldn't use them for anything important like trying to make an early morning flight. Life is too short for this type of aggravation ... and what's the point of supporting a business that's not reliable?

I have used this shuttle once to the airport on the " Red…read moreEye flight . Prompt , clean bus , helpful with my luggage . Will definitely use again

Checker Cab Inc - One of the racist signs at checker can

Checker Cab Inc

(21 reviews)

I've been a very loyal customer to Checker cab. I've used checker since my sophomore year of…read morecollege, when I started getting bad experience with other cab companies in town. Even after I graduated I still only use checker whenever I'm back. I even refers every friend that I have to use the company. However, the incident set of last Sunday (1/13) has totally changed my thoughts about the company. First, I got complaints from my friends who had to wait hours to get the cab, and also sometime without knowing that it would take that long. I had to leave town on Sunday and was warned when trying to schedule a trip to Amtrak Station on that day. However, because of my past experience with Checker, I still gave the company benefit of the doubt. My train was scheduled to leave at 5:56pm and I called to schedule a cab at around 3:00pm to pick me up at 5:20pm. But even until 5:30pm, I still did not receive any call nor see any cab waiting outside for me. So I decided to give them a call to check up. The female operator told me that my cab did not come because I cancelled the service myself (?!?) She then told me that the cab will turn around and pick me up shortly. Well, it was 5:55pm that the cab finally came and it was already too late for me. I missed my train and had to pay lots of money to reschedule another one, not to say that I have to wait for another 3 hours in town for that. I called back to complain and before I could say anything, the female operator just give me a sentence: "Oh so you're cancelling?", then she dropped the call. Not even a single "Sorry". I rode with the company owner's once and I like her and the company so much that I stayed loyal until now. However, this incident has just set everything off. Tried to find an email address so I don't have to write this public review, but all they have is just the phone number and I don't want to talk to that female operator again. So here you go Checker. I'm gonna stick with Red Top next time I'm in town.

Great cab company don't be fooled by people complaining about a sign. Every time I have used them I…read morehave had a good experience unlike the other local company in which the cab driver actually stole my wallet. The cabs are never dirty or smell like b.o. like others either I am impressed with them

Amtrak - Bloomington-Normal, IL

Amtrak

(22 reviews)

We purchased business class tickets for my husband, myself, and our two young children for our…read morerecent Amtrak trip. We arrived 40 minutes early to ensure we could sit together as a family. However, once we boarded, there were no available seats for four together except for the table seating in coach. When I explained to the attendant that I was not comfortable with my 7-year-old sitting next to a stranger, he refused to let us sit there, even though it was empty at the time. His response was dismissive "I'll let you figure it out" before walking away and later giving that exact table to four passengers who boarded after us. This was not the level of service we expected in business class. The lack of empathy and unwillingness to accommodate a family with small children especially after arriving early and paying for upgraded seats was extremely disappointing. Amtrak should ensure attendants are trained to prioritize safety, comfort, and reasonable seating accommodations for families.

Amtrak pretty much has no rules or policies to make it a comfortable trip traveling as a family. If…read moreyou're a single rider I'd imagine it's simple because you just need 1 seat. You have single riders and double riders taking up the 4 seat sections and kids all scattered throughout the train. Someday Amtrak will come to the 21st century and upgrade their website so you can choose your seats according to how many passengers you have. Don't travel as a family on here because you will be stressed and disappointed at the customer service. Also they don't regulate the snacks. People come on and fill their whole backpacks up as soon as the workers are out of site. For being federally owned it's a joke of a company.

Red Top Cab - taxis - Updated May 2026

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