I had an awesome trip to Chicago and the staff on duty the night I turned my rental car in…read more(3/12/23) was AWESOME I didn't get the guys name who checked my car in but Jake checked me out at the register and he was AWESOME and you don't meet many awesome people only us awesome people understand that LOL Also Jake your hair cut was FIRE!!! By the way just to be exact because I read Bloomington on the front I rented my car from enterprise at the Midway, IL car rental hub but Jake gave me a card with National on it I hope this review finds you Thanks again for being awesome

Left me hanging all week long with no rental car availability after confirming my reservation in…read moreadvance. Enterprise partner is just as bad. Recommend not trusting your rental car needs in Central Illinois with National or Enterprise.

There's a reason the reviews for Hertz are terrible. Choose another rental car company if you come…read moreto Bloomington, IL. Here's why I can't support them. Inadequate staffing: I waited in line for more than 30 minutes to grab my rental at a REGIONAL airport. The line was just as long behind me. Rude staff: I was given a car, but kindly asked if a different car was available at a comparable price point. The staff member laughed and sarcastically told me I shouldn't be "so picky." Pardon me? She gave the man in front of me ZERO grief when he asked for a different car. Within seconds she handed me keys to a better car (same price!). I was polite even though I had a ridiculous wait, but Hertz acted impatient over a simple, standard request. Note: the parking lot was full of Hertz cars, so they had no shortage of vehicles. Budget and National are also housed in the Bloomington, IL airport. I observed zero wait time at their stations. Avoid Hertz - that's my suggestion.

f I could give this location zero stars I would. Absolutely terrible experience. Why would ANYONE…read morerent here when there is a wonderful Enterprise right beside it? I was asked by the manager here for a $500 deposit along with a credit check in order to rent a car. I opted to go to use enterprise instead. Enterprise required a $0 deposit. No credit check. Thank you enterpise!

An amazing place. Even though we made a mistake, they did everything they could to make it right…read more I would highly recommend.

I booked a car about 1 1/2 weeks out. When I arrived at the location at the specified date/time, I…read morewas told "sorry, no cars are available. We tried to call you to let you know". Except there was no call (I checked my phone and my cell provider, and they have my correct number). The rep made no effort to contact other locations; no customer service at all other than "you could call back later to see if we get in any cars." I had to leave the next morning before the location opened, so "calling back" wasn't an option. After a scramble, I was able to get a car from Hertz, but at over 2 1/2 times the cost of the Enterprise booking. I'll never rent from Enterprise again-won't take a chance on "no cars available".

Exceptional service provided by Jilan. She went above and beyond to ensure I had a great rental…read moreexperience. The professionalism, friendliness, knowledge, and service was absolutely amazing. Overall AAA+ Jilan, thank you so very much for your assistance, greatly appreciated

I've been coming here for years. Jessica & her team have taken great care of me, but a few weeks…read moreago as a frequent customer part of the rewards club-I requested one of my upgrades. Cam really came through with a beautiful car that was extremely pleasant to drive. Will be back in a few months! Thanks guys!

I rented a car at this location, prepaid in advance, followed their directions as to what was…read moreneeded and had no issues other than the inside of the windshield was very spotted(not noticeable in the daylight, but very bad at night) right where the driver needs to see. I reserved a car, and received an SUV, which was not a problem, even though it was just me. I returned the car before they were open and followed the instructions I was given, dropped the keys in the keybox outside and all was good. I would rent from this location again.

Twice I've scheduled a rental for 8am when they "open". The employee strolled in 15 mins late with…read moreno care in the world. Terrible. I'll find another rental place anywhere but here.

I would not waste your time or money to rent from this location. I reserved a vehicle for 9 am pick…read moreup. Show up at 8:55 with the employee smoking in Front of the entrance to the building and was told I don't open till 9 am. I said that was fine and can wait till 9. Was then told your vehicle won't be ready until 11 with no solution other than waiting till 11. This location's employees provide zero assistance or solutions for a problem. Would be nice to know when you make a reservation for a specific time that it was not going to be available. How about a call to the customer or Hertz saying we will drop the car off to you at 11. Zero customer service and poor attitudes toward the customer.

went over and beyond after closing time to get me into a vehicle! I highly recommend these guys…read more hard working and goes over and beyond on customer service!!

you guys need to give me a call I bought a 2014 Lincoln mkz…read morefrom you 3 years ago and you guys never put the car in my name I need the title what's your number because the one I call says it's not a available .

The words "honest" and "car salesman" are words most people don't put in the same sentence. Tim is…read morethe exception to that. He genuinely cares about the experience buyers have with him. His prices are second to none. He is familiar with working with out-of-state buyers including dealing with out-of-state lenders and shipping cars. I highly recommend him.

Budget rental received pre payment for a rental. Due to documentation verification with weather…read morefight was delayed. Contact number representative answered and denied information. Stated a return call did NOT and refused to answer phone. Send this c/o to the President of Buffalo. ŴE STRANDED AT A CLOSED AIRPORT. FIX THIS.....

Made a reservation with budget and they didn't have a vehicle available and I showed up with a…read moreconfirmation number. The teller did absolutely nothing to help me and told me I needed to work with other rental agencies to see if I could get a car from them the same teller wouldn't even help me get a refund.