Budget rental received pre payment for a rental. Due to documentation verification with weather fight was delayed. Contact number representative answered and denied information. Stated a return call did NOT and refused to answer phone. Send this c/o to the President of Buffalo. ŴE STRANDED AT A CLOSED AIRPORT. FIX THIS..... read more

Made a reservation with budget and they didn't have a vehicle available and I showed up with a confirmation number. The teller did absolutely nothing to help me and told me I needed to work with other rental agencies to see if I could get a car from them the same teller wouldn't even help me get a refund. read more

I'd give this 0/5 stars if I could. Absolute trash in EVERY regard. They have a debit card policy they don't go into upon reservation. My total fee for three days was 188 and I was charged 288 + a 200 deposit. Absolute trash. I also wanted to change my drop off location and was quoted $352 as my new total which I was fine with, just to take it out of my deposit. I got put on hold after being quoted that price and when she came back I was told it'd be $609 ADDITIONAL DOLLARS JUST TO DROP THE CAR OFF AT A DIFFERENT LOCATION. Fuck this rental place. Never use it, ever. They're trash and dishonest. They also claim unlimited mileage upon reservation, but charge you after so much, and I will not be paying that. I'll never be using this company again and I hope this saves someone else from the trash this company is. read more

Budget - Car Rental Near Me - Bloomington, Illinois

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My experience at this Budget was great. The airport is so small that the rental counter is right next to the baggage claim and the cars are just outside the door in the parking lot. I had requested an intermediate car but I was upgraded to a Mustang at the same rate. The return process was also very fast. I was happy with the service I received. read more

Budget - Upgrade - Car Rental Near Me - Bloomington, Illinois

Good luck if your flight is delayed. These people will leave you high and dry, even after confirming by phone someone would stay to give me my rental. 30 mins more than their expected time of closure. I can't help the flight was delayed, so what's budget do? LEAVE FOR THE NIGHT... so I'm walking over to a hotel across the street to sleep for the night. Thanks budget at Bloomington. You all should be fired! read more

It's currently midnight and I'm sitting alone, stranded in Bloomington Normal Airport parking lot due to a system issue that kept the attendant from giving me keys to a PRE PAID rental. I was simply told "there was nothing they could do" and given a managers card. That was it. No offer to drive me to a hotel, help to get a car from a competitor....nothing. I made multiple attempts at calling the 1-800 number, just to me told the same line, "I'm so sorry, but there is nothing we can do." Nothing. I was on a pre paid list and not a single effort was made to contact me so I could have rented a car in Chicago or at the very least, secured a ride. I'm an hr north of ny destination and my safety didn't mean a damn thing to any employee of budget. There was literally no attempt to help me out. If anything were to happen to my safety, there will lawfully consequences. At midnight, trying to find a ride that will still be an hr or more away, alone in a fucking parking lot. What if I had kids, a medical condition?? None of that meant anything to anyone. It was even asked. read more

I've rented from this location several times as a loyal FastBreak member. 'Margina' at the counter is without doubt the rudest, surliest, most miserable agent I've encountered across the Budget system. Renting from this location is never easy and you're always made to feel like you're a bother rather than a valued customer. This location couldn't care less about your experience. I only continue to rent from them because of the loyalty program and because I normally have a great experience across the Avis/Budget system. I will not deal with Margina anymore though. read more

Just the WORST customer service. When calling to rent the agent lied to me and gave a quote for a car they didn't have on lot (I arrived less than 30 minutes later to discover this). As I was without a car now (car was at shop, shop had given me a ride to Budget) I basically HAD to take her forced upgrade (extra $16 a day). She wouldn't comp the added cost even though she mislead me, and every other rental company was sold out, which she seemed to relish (also, the rental fee was already EXTREMELY inflated by Budget in this location because conventions and recalls had all rental agencies sold out, so, supply/demand and exploitation, the usual ...maybe even rate collusion between companies? but I digress). So, I booked it and figured I'd take it up with Budget corporate after (which I did, with no effect, not even a case number to follow up on). Then, upon returning the car she refused to check me in and provide me paperwork indicating I'd returned the car unless I paid immediately. Since I wasn't pleased with the bill I wanted to simply get a receipt for turning in the car in good condition at X time with the bill outstanding to discuss with corporate. She wouldn't have it. She then answered the phone in the middle of my sentence (having taken my paperwork and not given it back) and actually tried to hit me with the phone handset at one point, as I was demanding proof of car return, seriously. Just the WORST customer service. DO NOT GET NEAR THIS BUSINESS. Awful experience and possible defrauding may result. I even called the cops out to discuss and the sheriff of the area (C. Rushing) said he had to be out there all the time because of her. I also called Budget corporate again to see what could be done and again so far nothing, with not even a case number to refer to. RUN from this place. read more