I rented a car at this location, prepaid in advance, followed their directions as to what was needed and had no issues other than the inside of the windshield was very spotted(not noticeable in the daylight, but very bad at night) right where the driver needs to see. I reserved a car, and received an SUV, which was not a problem, even though it was just me. I returned the car before they were open and followed the instructions I was given, dropped the keys in the keybox outside and all was good. I would rent from this location again. read more

Twice I've scheduled a rental for 8am when they "open". The employee strolled in 15 mins late with no care in the world. Terrible. I'll find another rental place anywhere but here. read more

Horrible, horrible, horrible customer service. I reserved a car here for Saturday 9:30am pickup. After reading several negative reviews of the limited hours this location is open I called to confirm my pickup time. They informed me they open at 11am on Saturdays and their reservation system should have never allowed me to reserve a car for 9:30...... like it's my fault. There was no help from customer service to find a solution, really no effort made on their part. The agent was extremely rude and even hung up on me. I'll be looking elsewhere for my rental cars now. read more

Prepaid and scheduled for rental pick up on weekday at 8a when the office opened. Employee showed up late. Was given an SUV when I had requested a car. Unclear if I was charged more. Vehicle smelled horribly of cigarettes, had maintenance needed light, and was dirty. Immediately returned and went with other rental agency. read more

I rented a car from Avis Rental Car from the Bloomington, Illinois Airport location on August 31, 2018. I prepaid for the rental car in full as well as paid a $100 deposit that I was to receive upon the return of the car.  On September 4, 2018 as arranged, I returned the car in like condition with a full tank of gas at about 3:30 a.m.  At the time of returning the car, Avis Rental Car was closed. I was instructed by an Avis Customer Service Rep that when I return the car if the office is closed to park the car in the lot, place the keys in the glove compartment, and leave the rental car with the keys. I arrived back in town and returned the car and Avis was closed. I went inside the airport to see if Avis had a drop box to drop the keys, and they did not. Therefore, I did exactly as instructed by the Avis' customer service rep - I parked the car in the lot in location I picked it up from, put the keys in the glove box along with the return card. I called again that morning upon returning the car to confirm with them that I had returned the car and Avis returned my $100 deposit as the car was returned as agreed. Three days later, Avis Rental Car charged $360 on my credit card without my permission. When I called to inquire, they said that the car was never returned. I explained to them that it was returned as agreed and I followed the instructions of their customer service rep and that I also had already received my deposit back confirming the return of the car as agreed. Avis refused to adjust the charges and stated that it is not considered returned until their staff member check it in, and in this case their staff member waited three days to go out to their lot, get the keys and the return card out of the glove back and log the car as returned. However, Avis charged my credit card for car rental on days that I did not have possession of the car, but they had the car. On top of that, they implied that I was lying and refused to reverse the charges on my credit card. Their customer service rep handling the complaint was rude and very unprofessional and their corporate office was just as bad. There has been no resolution or apology. They continue to insinuate that I'm not being truthful. So I have requested the security camera footage, the transcript of the call, and a copy of the rental card. They told me they shredded the rental card, and they do not have security camera footage of the lot, and that I may have to subpoena the transcript of the call. They also refused to provide the address for me to send a formal and registered complaint. I have receipts and other documentation to prove the car was returned as agreed. I have been forced to file a formal claim against Avis. I'm appalled at the manner in which they do business and extremely concerned in the fact that they processed my credit card without my knowledge and permission. Customers BEWARE! Your credit card information is not safe with AVIS and their customer service is horrible! I dealt with Margina Arbuckle at the facility. She was rude. Snooty. Insulated me multiple times calling me a liar and ended up hanging up on me. She needs to retire or be fired because her customer service sucks. read more

Watch out! Avis/Budget will allow you to book any number or type of car reservations, take payment in advance, etc. Apparently, their database doesn't follow any logical parameters to refuse reservations that violate their internal rules (that they don't tell you about). The Avis and Budget clerks don't know or care about the fallout. They refused to add additional driver(s) even though s/he was present with a valid driver license and credit card. This was not mentioned in the reservation They refused to change the reservation to make it under a different driver's name with the same terms. They could not explain why they could not or would not allow this. When we argued with them for a refund on a prepaid car they agreed to grant a 100% refund after a lot of arguing with three levels of management. They did not honor it in the end. It wouldn't have been so frustrating if we hadn't made reservations in advance and prepaid for the cars. We went to Enterprise in College Hills and they gave us a much better deal, a free upgrade, and have a more convenient location. read more

I felt like I was on the episode of Seinfeld when I walked up to the counter to receive my reserved vehicle only to find out that there were no vehicles left. Absolutely terrible service by this company and employees working when little to no apologies were given or attempt to resolve this issue. Will not be using this business ever. read more

I was charged an additional charge on my credit card, which I did not receive a receipt for. When I called the company to clarify what the charge was for, after being on hold for 30+ minutes, I was told that it was a fuel charge. There should not have been a fuel charge because I topped off the tank before I dropped off the car. The customer service rep requested that I send the gas receipt, which I did. Then tried to suggest that it was the wrong timing and I had to point out to him by phone that it said 2300 and not 3:00. When they finally said they credited it back, I requested to wait to receive the e-mail since I didn't want to have to call back and hold again if something didn't come through. The customer service rep snapped at me and said he wasn't going to wait. As I suggested that I had a concern that I would not receive the e-mail, he interrupted and said, "thank you for calling Avis, blah blah blah" and hung up on me. Needless to say, I won't be renting from them if I can help it. read more

After dropping off my car having filled the tank full (with the mileage I had driven it was only $7 of gas), I get home to find a charge on my credit card of $16.80. When I asked what it was for they said "gas under 75 miles driven" I said "I filled it up and marked the sheet, etc. They said "you'll have to send my boss a receipt." I know it's just a little bit of money, but I find this damn near criminal. All they would have to do is go check to see if the tank was full. Do they not do an inspection when a car is returned? Unbelievable. read more

No stars.. I have taken rental in many places.. But I have the worst experience with this location ( Avis , cira drive, Bloomington il). When I went to pickup I waited for more than 20 mins. When I drop off after filling the gas showing full tank.. But charged about 50 bucks .. The response was poor while enquiring about this and haven't got that back even I showed the receipt read more

Negative stars. Worst Avis I've had the displeasure of coming in contact with. Habitually frazzled and disorganized desk staff that cannot be avoided because there is no bypass the counter service at CIRA. Unmitigated disaster. No. read more

NEGATIVE STARTS. Worst experience with a rental car, and consistent with 3.27/2015 post. At rental, Robert (desk staff) implied that they had to give me a larger car instead of the mid sized I reserved, but did not make it clear that it was a up charge. He did not make it clear that it was an extra $20/day. I foolishly did not read the contract carefully as we were in a hurry. He said initial here, here, and here. Then, when I dropped off the car (before they opended) after FILLING the tank with gas, they tacked on a $13.99 fueling charge. We drove the car only 20 miles! When I called about it, Marginia was somewhat off putting, and told me I had to send a credit card receipt. I put it in the drop off envelope! Avoid renting from this location. read more

I rented thru Costco, Avis had the best price. I arrived after flying from Seattle, at around 8 pm. It's a tiny airport and I was happy the rental car places were still open. I was exhausted from walking through O'hare to get to my Bloomington flight, after a 4 hour flight. I have some mobility problems and was happy to finally get my car to be on my way. But I hauled all my luggage to the Avis lot, virtually no overhead lights, the lot was pitch black, found my car, a nice ford of some kind with a fancy dash and sunroof! But the minute I got behind the wheel, I realized the car had no only been smoked in, but they had sprayed some kind of perfume to cover up that fact. I'd loaded my luggage into the back of the car and tried to find the controls of the car to drive it back to the curb at the terminal (not far, but I was really hurting). It was SO DARK, I could not find any of the controls for the car! I almost cried at the thought of having to walk back to the terminal, but I had to. I left my luggage in the car and walked back to the terminal, reported the smoky stinky car to the single staff person. She said nothing, no apology, nothing. Gave me a different car A DOWNGRADE, smaller and fewer features. But I had to walk back out to the pitch black parking lot, find the car, move my luggage and walk the keys back into her! I was sorely tempted to just lock them in the car and let them figure it out. No offer of help, nothing. I will NEVER rent from Avis ever again, anywhere, regardless of the tempting offer. (Oh and I remembered a credit card flashlight in my purse so was able to see the controls of the second car in order to get the hell out of there.) read more

I was in need last week of a rental car due to a tire problem. My insurance company recommended Enterprise and they offered me a reduced rate of $24/day once they had a car returned. I called into the Avis location and explained my situation and asked if they could match Enterprise's price. The rep working (Rose) told me she could get me a rate of around $33 a day and that the total would be $75 after fees. I have been a Avis customer for a few years and until now hadalways been pleased with the service provided by thecompany. Even though it was more money I was willing to do this to based on my past previous experiences with Avis. However, the story changed once I arrived. I had a neighbor drop me off to pick up the car and when I got to the counter Rose informed me that the rate she had quoted over the phone was no longer available and that the best she could do was $125 for the rental. I told her this was not acceptable, only 20 minutes had passed since she quoted the rate to me and I had went to the trouble of getting a ride to the location based on that rate. She said there was nothing she could do and that she had to go with what was in the computer. She also told me she had no way of attaching my Wizard # to the reservation, which was very frustrating to me since my corporate rate included insurance coverage for rental cars. I asked to speak to a manager or someone in customer service for help and she said that since it was Sunday there was no one available. At this point I felt I had been bait and switched. I was stuck with no ride and had no choice but to accept her new price or walk home. After a few minutes working in the computer she said the best she could do would be to get me a Budget car that would be $5 to $10 more than the rate she quoted me over the phone. Feeling that I had no other choice I accepted this rental. I really feel like I was the victim of a bait and switch and taken advantage of by the situation I was in. If I would have still had a ride I would have walked out once she told me she would not match the offer she made over the phone. I was willing to pay extra money to use Avis based on my past positive experiences even though Enterprise was considerably cheaper. But the fact that once I got there the price went up even more is unacceptable to me. The right thing to do would have been to give the consumer the price you quoted, not excuses based around how the system won't allow it because the rate has changed. Going forward I do not feel that I can give my business to a company that treats it's customers this way. There are many alternatives in the rental car industry and I have been a loyal Avis customer for the last two years, however if this is the way a loyal customer is treated then I feel I need to take my business elsewhere. Therefore I feel that this current rental will be my last for the immediate future with Avis. Finally, I would like to point out that Rose was very apologetic and seemed to want to help, but she made it sound like her hands were tied. I would hope she was being truthful that she could not offer anything except what the computer told her as far as price. In the future it would be a good idea to empower front line reps with the ability to adjust a price to do the right thing for a customer, as that would have fixed the situation right away. However she claimed she had no ability to change the price. Sincerely, Ric W. read more