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    Americas Best Value Inn Chenoa

    4.0 (1 review)
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    6 years ago

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    Best Western Pontiac Inn - Two Queen Beds

    Best Western Pontiac Inn

    (19 reviews)

    $$

    Had a confirmed paid in advanced reservation with documentation and the manager rejected and wanted…read moretwice the money paid at the check in. That would have given him 3X the advertised fee. No thanks. This guy has his own rules and Best Western should drop him.

    The problems started from the very beginning. Room 215, where we were placed, was in a terrible…read morestate: the door to the wardrobe was completely broken, the curtains were torn off, there was dust everywhere, and the bathroom was dirty. We returned to the reception, and they changed our room 207. But after the manager's hysterics, who tried to prove that the wardrobe could be fixed, the dust was blown off it and the curtain was rehung. Why this was not done before the guests checked in is unknown. In addition, as we already saw in the lobby, the manager simply yelled at an elderly man who had questions about an error in the bill. With shouts and rudeness, they gave us another room 207, in which most of the furniture was broken: a table, a chair, and the door to the bathroom did not close at all. We smiled because we did not want to listen to emotional squabbles and raised voices from the manager. In the morning, we noticed that the hotel had charged the payment twice from two different cards. The reason for this was some kind of system failure: the payment terminal showed a successful payment, but for some reason the staff asked to make a repeat payment with a different card. We showed the staff two receipts for the payment and the debiting of funds from our accounts. The manager came running again and instead of apologizing and solving the problem, he immediately started yelling at us. He also started waving his hands in front of our faces, behaved extremely aggressively, yelled at us and provoked a fight, despite the fact that we asked him to calm down and fulfill his obligations to clients. We were forced to call the police, and only after their arrival did the manager start to behave calmly. But the problem remains: two funds were debited from two of our cards. We demand an apology from the manager for his behavior. We demand an immediate refund.

    Americas Best Value Inn Chenoa - hotels - Updated May 2026

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