I've stayed at this hotel for an annual conference for the past few years with nothing but a great…read moreexperience until this year. Upon checking in and inspecting my room to ensure housekeeping cleaned it to my expectations, I found urine and a large blood stain on my mattress. This is unacceptable and a bio-hazard. Housekeeping should have had the mattress replaced but instead ignored the issue and made the bed. They did find me a new room but no other compensation for the issue. Hilton should do better.

Nice place. just decent all around. Staff was friendly and room was clean. Had breakfast in the…read moremorning that looked good. Didn't have the time to try. Pricing seemed fair. Was just a good place, not great. Photos online made the lobby look much nicer than it really is.

I had an excellent stay here for a work event during the summer. I checked in on a Thursday and out…read moreon Saturday. All of the front desk employees were excellent. They were very friendly, helpful, and provided good directions to local small businesses for food and beverages. The location was also walking distance to ISU campus which was nice for my event. My room was spacious, very cool on a hot summer day, and well kept. The only challenge was that parking was across the street which could be a challenge if you had a lot of luggage- but it was fine with my one bag. Overall, I felt that the entire hotel seemed bright and new. Breakfast each morning was included and was nice with a good variety of options. There is also a Starbucks in the hotel, though I did not use it this time. I will absolutely stay here again if I have another event!

I was in the area to visit my boyfriend's Alma mater, and we decided to stay here because he got a…read moregood deal. We had a great experience. I liked how they had free breakfast - nothing fancy but multiple options which was nice. The room was spacious and clean. There is a pool, but it was unfortunately closed. There's also a fitness room, but we didn't check that out. Nice place to stay if you're visiting ISU.

This brand is normally newer hotels with modern fixtures and suites and this location wasn't any…read moredifferent. Check in was efficient although the room I chose during check in wasn't the one I got. I didn't complain as I got a similar room just a different floor. A couple items to note the clock was really dusty so probably needs to wiped down and the lotion in the wall pumps needed a refill. I was there four days and was pretty much empty throughout the stay. Now for the pluses- a good variety of food for the free breakfast, water filling station, large room with full size refrigerator and microwave, lots of charging outlets and living room area. Lots of parking and close to restaurants, markets and other stores.

Yikes after many many stays I have to drop to a 3. The lovely manager man is gone now and it…read moreshows. This week I got to stay in a handicapped room, which I don't mind, stayed in many Hilton handicapped rooms actually but THIS TIME I got to experience a bright strobe like flash every 15 minutes all night long. I am sure it's an apparatus for a deaf customer but it was AWFUL to experience. The Walgreens down the road sells eye masks but why should rooms have strobe lights all night long to require it. I did ask for maintenance to fix it but they had an excuse the first day but no excuses for the rest of the week. I was offered an alternative room by Wednesday but I guess I assumed it would get fixed the next day. I miss great sleep and that great manager.

This is the best hotel in Bloomington-Normal. Trust me, we've tried them all. Technically, this…read moreHampton Inn is in Normal, but only about a mile from Bloomington city limits. Here's what I like about it... Clean rooms Decent, complimentary breakfast Good water pressure in the showers Close to eating and shopping (literally steps away!) Close enough to airport. My only complaint is the linens are a bit rough to the touch. They're clean, but scratchy. I still recommend!

Room was nice and clean but had an issue with staff entry into our room after checking in. Front…read moreline management handled it well, but when following up on the issue their boss did not handle it professionally and was borderline rude. I will stay at Hampton Inn again, but not at this location.

M Lounge inside hotel- Brad was so humble and so kind and so attentive. You can't find another…read morebetter staff person! He is gold. Much positive karma to him. The lounge serves breakfast and it's healthy and tastes good and I especially love the fresh fruit of pineapples, cantaloupe, and blackberries and blueberries and strawberries. This place has kept super clean and well tended to. They're always snacks when there's no breakfast being served. I enjoyed sitting here and doing some work and enjoying the food and snacks.

I had a terrible experience during my stay on January 31, 2026. I was told I would receive 40,000…read morepoints for my experiences. I was told by the GM and supervisor I would receive the points. Once again, a bad experience. I only received 20,000 points., This should be escalated to Marriott corporate. Please, do not stay at this Marriott location. It's a terrible Hotel experience.

very clean, staying is a step back in time experience, very quiet, kind staff, parking good as we…read moreneeded spots for truck with trailer. room was renovated. slippery bathtub which we mentioned to staff. Would stay again. Good experience for the price point.

On first glance this looked like a nice place. The exterior had a faux-chateau look, the lobby was…read morespacious, there was a bar, a restaurant, a pool, etc. Sounds good so far, right? Upon arriving in our room - again first glance was okay. But there was a large flickering light fixture in the bathroom, and when we visited relatives in another room the same thing was happening there. Not a deal breaker, but oddly annoying - though not as annoying as the barely lukewarm shower in the morning. Oh yeah - no bathroom exhaust fan either. WHY DON'T ALL HOTEL BATHROOMS HAVE AN EXHAUST FAN? For heating/cooling there was no 'constant fan' option in our room (though our relative's room DID have that feature), which meant overnight the a/c went ON AND OFF loudly on an irregular basis, usually just went we briefly dozed off. And when it was off you could hear every door slam, people talking in the hallway, doors slamming, and people running back and forth down the hall. That is until the a/c went briefly on again. Loudly. We asked the front desk for a fan (to use as some kind of white noise device) but they didn't have one. Pillows were flat and hard, only compounding what was easily the worst night sleep (or lack thereof) I have ever had in a hotel. And I have stayed in a few skeevy joints. The hotel bar apparently closed early on the night we wanted to stop in for a cocktail, so we missed out on that. The whole 'closing early' thing is also a pet peeve of mine. We were told we could not bring our own cocktails down to the lobby, though there was a large table of boisterous teenagers playing poker - so I guess that was ok but not four adults sharing a quiet drink. The room keys were very temperamental - working sometimes and not others. We were told when signing in not to keep keycards near credit cards or they wouldn't work (never had that issue other places, but whatever). Even keeping the key in a separate and empty shirt pocket did not prevent the wonky access issues, which required a few visits to the front desk to have the keycard 'fixed'. Complimentary breakfast was ok, though our party did have some disagreements on the food quality. In all fairness it was about what I was expecting. Short version: noisy, uncomfortable, noisy, and uncomfortable. I can't stress how horrible the overnight stay was here. Sure - your mileage may vary but you have been warned.

Basic Hampton inn, room was clean although bathtub was starting to rust, breakfast area was clean…read moreand maintained on a busy weekend. Check in wasn't very friendly with no mention of a diamond upgrade, and no water or snacks offered.

We took a trip from saint Louis to Chicago. We left pretty late at night from saint Louis so we…read moredecided to stop in Bloomington at 1 am for some sleep. We booked this Hampton inn last minute. It is a decent Hampton inn located in between saint Louis to Chicago for a short overnight stay. The staff were friendly. This Hampton inn is pet friendly which is a plus for our next time trip. Free breakfast is also a plus. Today there was cereal, banana, apples, blueberry cones, eggs, sausage, waffles,bread that I could remember.

An unexpected stop on a trip through Bloomington lead my sister and I to this Best Western…read more Typically, Best Westerns have a good reputation for being clean and comfortable places to stay. However, this one was an anomaly. Once we checked in, we made our way down a dingy, dirty hallway and into the elevator, which looked like it hadn't been cleaned or vacuumed in days. Our rooms were subpar in many respects. The doors looked like they hadn't been damaged and had never been repainted. There were no covers on the peepholes, which is a security concern. In my room, the lighting was inadequate. It was so dark that I could barely see. It was probably a good thing, because upon closer examination, there was dirt, dust and vegetation along the perimeter of the bed and walls. Clearly, no one was vacuuming the floors. The bathroom floor had not been cleaned either. There were stains on it. Needless to say, I did not want to remove my shoes or socks. It just felt dirty. Once I was in the shower, I noticed there was no shampoo. There was plenty of half-used conditioner, but not any shampoo. The conditioner had a disgusting smell, which means it had been opened and left out for a long time. The hotel is not replacing any of the shampoos or conditioners - just leaving half-used ones for future occupants to use. The soap tray in the shower had residual soap on it. It was a thick layer, indicating the housekeeper had not cleaned the shower. There was a broken vent, small hole in the ceiling, and other basic maintenance items that needed to be addressed. There was a general feeling of neglect and apathy toward maintaining the hotel rooms. My sister had to be moved three times before there was an adequate room for her. The first room lacked a functional deadbolt, which is a security issue. The second room did not have a working phone, which is also a security issue. The third room was not cleaned well. There was a fingernail on the floor from a previous guest. There was also pubic hair from a previous guest in the shower. We chose not to eat breakfast at the hotel because we questioned the sanitation and food preparation, considering the conditions of the public areas of the hotel and the hotel rooms. The hotel was perhaps the filthiest one I have ever stayed in. I will never stay here again, and caution anyone who values security and cleanliness to avoid this hotel.

After hotel hopping for the 1st couple weeks of my work assignment, i was happy to finally land…read morehere. I stayed here over the course of about 10 weeks while on my work assignment. Staff were always welcoming & accommodating. I loved that everytime i checked in or called to book a stay that the staff remembered me. That means alot when you are frequenting an establishment on a regular basis. Housekeeping didnt always come in a do a full makeup either. Some days they came in & tool the trash but didn't make the bed. And it's like at that point why bother? For context my trash probably only needes to be pulled every 3 days. The rooms were a bit tight in the double rooms, with little to no walking space between the tv stand & beds. My biggest complaint would be for them to have oversized vehicles park in the back lot. Many days I got off a 12+hr shift & couldnt get a parl due to the Buses, trailers, etc parking & taking up 2+ spots. I thought that was pretty inconsiderate & inconvenient to other guests.

When I first heard the name I wasn't sure what to expect don't have any brand familiarity with it…read more The suite I had was spacious. My bed was close to the wall abnormally so. When I returned back to the room the bed wasn't made. There's also no breakfast in the morning. Room has a kitchenette and there's a Meijer and Walmart close by.

We love Candlewood and always try to look for one when staying anywhere. This one looks like it had…read morea recent remodel. Looks very similar to one we stayed at in Oklahoma, but without a lounge chair or separate chest of drawers. I loved the long table/counter with extra shelves to keep shoes and stuff off the floor. The end table between the beds also has extra shelves and plugins for charging electronics. The TVs also welcomed us by name and allowed us the option to stream content from our phones. Only complaint is that not all the features worked on the tv remote. The sleep timer and input buttons wouldn't work. The beds were super comfy and gave full sized pillows. The last hotel we stayed in only gave us small square pillows and only about three of them which equals about one and a half regular sized pillows...ridiculous. After staying here, we have decided that whenever traveling we will always stay at a Candlewood.

I'd rate the hotel 3.5. Here's why:…read more Carpet smell in the room almost knocked me out. Stink like wet feet or mildewy. Once you were in the room for a bit, your nose grew accustomed to it. Which isn't a good thing. Heating/cooling unit made a clicking sound throughout the night. It woke me up at one point. Then you got used to it. We typically book accessible rooms. This king room was really big. No lounge/sitting chair though. Only the desk chair. Lobby was decorated so pretty. Loved the colors. We didn't eat the complimentary breakfast. Appeared to be typical choice-make your own waffles, cereal, fruit, yogurt, eggs. Not sure if we'd stay there again. We usually select spots off Veterans Parkway closer to the airport

Hmmm... last decent review was 5 years ago. I can see why…read more This place is just ok. Not great. Not clean smelling. Just ok. I've been to Marriott hotels all over the country and I'm a member. I grabbed this room with some points I had and made I think they gave me the "free" room. You know the one that sucks the most so they can't charge much for it? Yeah, that room. Bed was hard. The springs make noise when you turn over in bed. My back will be pretty bad tomorrow. The pillows are soggy, sad, flat, little folds of pillow case. I'm not even sure there is a pillow inside of one of them. I will be calling Marriott tomorrow. This place does NOT fall within their guidelines. It's terrible.