I've stayed at this hotel for an annual conference for the past few years with nothing but a great experience until this year. Upon checking in and inspecting my room to ensure housekeeping cleaned it to my expectations, I found urine and a large blood stain on my mattress. This is unacceptable and a bio-hazard. Housekeeping should have had the mattress replaced but instead ignored the issue and made the bed. They did find me a new room but no other compensation for the issue. Hilton should do better. read more

DoubleTree by Hilton Hotel Bloomington - Sorry for the pic but this is unacceptable. - Hotels Near Me - Bloomington, Illinois

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Nice place. just decent all around. Staff was friendly and room was clean. Had breakfast in the morning that looked good. Didn't have the time to try. Pricing seemed fair. Was just a good place, not great. Photos online made the lobby look much nicer than it really is. read more

The staff were super friendly and helpful, and the whole place was spotless seriously, it smelled amazing every time I walked in. My room had two queen beds, which were comfy enough, but honestly, the pillows were the real MVP! So fluffy and supportive, I practically melted into them. Highly recommend! read more

Decent hotel with comfortable beds and free drink coupons for Hilton rewards members. There's a little bar in the lobby and a breakfast area that is actually pretty nice for a hotel in a rural area. Free parking and friendly service - the only downside is that the rooms on the first floor are pretty loud and you can hear any noise in the hallway. read more

Nice hotel, good location conveniently located in Bloomington. Comfortable bed, Hilton quality you'd expect from a Doubletree. Nice price point for a mid-range hotel. The hotel bar was nice, offering $5 pints during evening happy hour when we were there. Nice, typical DoubleTree breakfast/restaurant. read more

We checked in was very busy because it's a nice hotel. Being a diamond member I thought I would be treated better. They ran out of cookies the night we checked in. The girl said she would give me some the next night. The next night came around. Said there is only enough for customers checking in. I said what about us last night? She blew me off. So here you go Bloomington IL Double Tree a lousy review. I'm a big fan of Double Tree just not this one. read more

Several issues ...1). No supervision at indoor pool. My 5 year-old daughter as unable to use the pool because there were several rowdy kids without parent and no supervision. 2). A room for 3 people was stocked with only a half a roll of toilet paper and one bath towel. 3). Dishes sitting on floor of hallway outside of another guest room for several hours. 4). The interior of the main elevator door looked like it was from a public DMV office rather than a nice hotel. 5). Several areas near the main entrances and the elevator stunk of marijuana smoke. As a Hilton Honors member, I will never return here. read more

$420 for two nights, that's without breakfast. The elevator on the far end sounds like your death is near. The inspections for the elevators were expired. Tv's were out of service. The rooms are nice! Bathrooms are nice! The cleaning staff did there job. The manager needs to be proactive. read more

Pretty much everything went well from making a reservation, checking in, the room itself--the works! Minor item was that parking was at a premium & wound up in their convention center's lot behind the hotel. That presented a legit concern about both my personal & my vehicle's safety after dark back there. It was OK when all was said & done, but when I realized I'd forgotten something in my car, I chose safety over retrieving it. read more

Great stay this past week for a work trip. Check in was quick and easy. The whole hotel and rooms seem to be redone in the last couple years. Room was fresh, clean, big flat screen TV, and a fantastic walk in shower. Breakfast is great with a selection of pastries, bacon, sausage, eggs, hash browns, coffee, juice, and cereals. Will definitely be staying here when I'm in town again. read more

DoubleTree by Hilton Hotel Bloomington - King room - Hotels Near Me - Bloomington, Illinois

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Awesome hotel! Bathroom was very elegant and upscale! Fluffy pillows and comfy mattresses. Helpful and nice staff as well. And great lobby coffee! Would def read more

I've been staying at this hotel , I like that they clean the rooms every single day. Also if I need anything I call the front desk and they get it to you, if I could make one suggestion it would be for them to replace the carpet in the elevator. read more

Was in Bloomington for a work conference. This is a decent location if you're in the area. The front desk staff is great and friendly, especially David. My reason for 3 stars is housekeeping. I'm pretty sure my sheets had not been washed as they smelled used. The shower in the room appeared to be be dirty and not have been thoroughly washed. My other issue is the housekeeping came through the hall at 8am and began locking loudly on doors yelling "housekeeping". I was a late check out and had the do not disturb sign on my door and several times the housekeeper knocked and had to be told I was still in room. Aside from that this is a nice hotel, with good amenities, but I feel Doubletree could do better. read more

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Horrible customer service. They cut you off, would not give you the spelling of their names, stated that they didn't have corps number nor their managers number. Would never use this hotel again. read more

I have stayed here every time I'm in this area. This place was the place to stay! They had a killer breakfast, there was a bar next door (Fridays), and the rooms are nice. The rooms are still nice. I understand businesses change due to the market so I won't blame them. It just seems like quality dropped. I stopped at their in-house bar "The Brickyard" and it was hot. The bartender said it was the coolers. They were putting off a lot of heat. She served me my beer and asked if I would like to order food. She was eating a plate of something. I asked her if the food was good. She stopped eating and said "we'll....." I didn't order. I asked why they no longer served breakfast and she said "they do, but you have to pay for it now". That's not what the front desk said. . Well anyway, there is a Panera in front but don't use the drive through in the morning, they won't come to the window. They open at 7, I drove through at 715. They never took my order. read more

DoubleTree by Hilton Hotel Bloomington - My bebidas - Hotels Near Me - Bloomington, Illinois

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I am a travel planner for a living and I do not recommend booking here. Front desk woman was rude and unapologetic. This hotel gave away our early check in room that we confirmed 3 times over the weeks leading up to the reservation. We received a text that our room was ready, we went to the counter and they said it would be an hour longer. We are going to miss a family wedding now because of their irresponsibility with reservations. Do not book here for events! Also they closed the hot tub so that blows. Seems like it may only be open when they feel like monitoring it. Sub par service, sup par hotel. Thumbs down. read more

The hotel options around here have mixed reviews. I chose doubletree for my first stay and it has been very pleasant. The have breakfast and dinner room service available. There is a full bar in the lobby if you want to grab a drink. The rooms are quiet and reasonably updated considering it isn't really a destination city. Ample parking and a couple of food options right nearby. All of the staff was very pleasant and very accommodating of any requests I had. Two minor misses were my digital key did not work upon check in and they don't have guest laundry. I would definitely stay here again for the wonderful staff. read more

Wow I've stayed in a lot of Doubletrees and this one is right up there. Super lobby and courtyard. The rooms are big and clean and new. The fridge is eveb a very big mini. read more

As being an an old employee at this specific hotel , you expect standards especially operating with them well no . My rate I paid in full when I entered the hotel don't forget this sentence didn't seem like it was all for nothing I had a paid breakfast rate , then have my fiancé go down stairs just for them to tell us we didn't order for the breakfast rate when it's on my confirmation email . They made that right only cause I told them I knew Brenda the breakfast supervisor Two shower door wouldn't close so everytime I showered I had to clean water off the floor don't forgot ROOM 345 Three when i booked a week in advance they didn't even acknowledged I had an upgrade then to tell me my upgrade literally was sold out for a wedding I didn't care about the wedding the fact is nobody said anything he just handed me a key and went about his day Four the restaurant next door literally cannot make a funnel cake to save their lives cause they burnt it twice and had to call twice Couldn't eat , couldn't take a real shower . Couldn't enjoy breakfast how I wanted to them here's the best of it all They charged me on my account today for $250 for the stay that was approved and charged when I entered the hotel like y'all double charging me and now I have to wait 5 business for a one night stay when y'all literally approved my credit card for its full amount . Y'all are wrong for what y'all did to me cause as far as I know I was the only African American to stay there that night and now that I'm being double charged please prove to me y'all did this to other people I NEVER SMOKED IN THERE I DIDNT DO anything in that room or hotel besides sleep and cried cause of a funeral I went to the day before . For you guys to be coming and charging me more money on my account . This is beyond disrespectful . Be advised in staying here . read more

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Newly refreshed hotel with clean comfortable rooms. Once again, post pandemic, has a good restaurant and bar next door, so you don't have to brave the elements if you don't want to. I had not stayed at the hotel in a couple of years, and the updates were a great improvement. Hotel staff reached during the stay to see if they could do anything to make my stay better. This will be my go-to hotel the next time I am in Bloomington! read more

Horrible experience, I picked this hotel because of the cookie and the fact they have an airport shuttle. While waiting at the Bloomington airport for my luggage the shuttle just leaves. After I got my bag and saw the shuttle gone I called the Hotel and told them I needed a shuttle from the Airport. The front desk girl says we only shuttle those with a reservation, to which I say I have a reservation. She then says well that was the last shuttle and we are not coming back. As I began to protest she hung up. 8 unanswered calls later I'm stranded trying to figure out what to do and the Doubletree shuttle flashes by the Airport without stopping. I get a co worker staying at another hotel to allow me to ride with her paying cash, only to arrive at an empty hotel. For 3o minutes I had the run of the hotel NO ONE there. I finally started calling to numbers on the front desk phone asking anyone who would answer to check me in. One GM hung up on me. The front desk lady finally shows up, no apology, no explanation, just a check in with no cookie. Someone the next day calls with an apology. Everyone at every level handled this poorly. Never again read more

I travel for business two sometime 3 time each week, so I sleep in hotels a lot. My reservation is always made through the same corporate travel website; in the corporate travel website my profile states that I am allergic to feathers and requests a room be set at turn with no feather bedding. Most of the time hotels see the note in the file and I get a feather free room. This property did see the note, but as the note was not in the section of the reservation where they expect to see it they did not honor the request; I know this because that is what Josh at the front desk told me. Josh then walked away from the front desk and left me standing there. After Josh walked away the clerk I was talking to when Josh interjected with his comments told me there is no manager on duty but she would call her boss and ask him what to do. Taylor (the guest services manager) told the clerk I was talking to he had no solution, and I told the clerk she needed to void the transaction as I can not sleep in a bed that has had feathers in it without ending up in a hospital. At this point Josh returned with a top sheet, a bottom sheet, a pillow and a blanket, maybe he thought I was going to strip and remake the bed, or maybe he though I should sleep on the floor. I booked a room at a different hotel and left. The last time a hotel missed my feather free request was also in Bloomington, although Bloomington, IN. The hotels general manager apologized for the oversite, took a vacuum and new bedding up to my room striped the bed, vacuumed the bed and then remade the bed so I would sleep in comfort. Clearly the manager of the Bloomington, IN Marriot hotel understood that he is in the hospitality business. read more

We had 30 people attend the Mother's Day buffet at this motel. It was fantastic in all areas! The service was terrific. There was a wide variety of food and all of it was very good! Would heartily recommend this buffet. We were told they have this buffet on Easter and Mother's Day every year. Great place! read more

Double tree is a great option for Bloomington. Bartender and staff at front desk are awesome. 3.00 wines are a added plus. TGIF restaurant right next door. read more

DoubleTree by Hilton Hotel Bloomington - Bar off lobby area - Hotels Near Me - Bloomington, Illinois

I had this reservation set up by my company. Otherwise I probably would have picked a different hotel because when it comes to hotels, my needs are very basic. I'm not saying that the Double Tree is bad though. The bed was comfortable, a lot of pillows. I could turn the heat up to 90 degrees and it would stay nice and toasty. There is a huge TV and a moderate amount of space to store your things. The breakfast is nice and filling. They have a workout room (kind of small, but it doesn't the trick). I wish the hot tub/jacuzzi was working but it was DOA. They have small refrigerators in the rooms as well as a two cup personal coffeemaker. They also have a full ironing board with iron. They have a shuttle in the afternoon that will take you just about anywhere you want to go. And you can always take a cab elsewhere. I few things I did not like are: Everyone knows about the rules of using towels. If you're done with it, you put it on the floor. If you're reusing it you hang it on the rack. They have signs/pamphlets indicating that they conserve water and follow the rule, but everyday I would hang my towel on the rack and everyday there were new towels (unless they just pick up the used ones and refold them...*shrugs*) Anyway, 2. I like hot water, but if you turn the sink faucet all the way to the hot, it is major scalding hot. So you spend like 5 minutes trying to gauge if you've got the right temperature and end up burning yourself anyway. 3. The wifi...or lack there of. It may be a flaw in design or maybe just so many people trying to connect, but at most I would only get 2 bands of Wifi on the 1st floor. It would consistently kick me off and I ended up getting faster speed with my 3G on my cell. 4.They have coffeemakers in the room w/coffee & tea, but no sugar. 5. It was hard to get in my room because you have to leave the key in the slot a little longer than normal to allow the door to open. So when you're tired at the end of the day, who the eff wants to take 15-20 tries to get into their room? The staff said they'd send someone to check it out, but who knows. I left and went to Panera Bread. I won't really touch on the service since I spent all of 2 minutes checking in and checking out. I'll probably be back to Bloomington so hopefully I can update this to 4 or 5 stars next time. read more

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Illinois good safety symposium conference is here today and I have to say I am quite pleased at the conference location and space. It's a really nice hotel and the ample parking provided. THis is something I can really appreciate as some Hotels have parking but only enough for 100 cars, this particular hotel has parking in front on the side and in the back, also another entrance. I can appreciate a Hotel that has history and I love it when staff know about the history. The rooms are nice and have everything you need, I was lucky enough to ask for the highest floor possible and they accommodated. My room had microwave, fridge, desk and all the things I needed for a pleasant stay. I am very thankful for that. It was nice to always have toiletries when I needed them, and of course the maid who took care of the room was going to be happy, as I love to tip them accordingly since my mom once was a maid at another hotel of course. Another thing that I really love is that there are so many stores all around here. I mean, Bed, Bath and Beyond, Target, the Mall less then a mile away. This is really a convenient spot to be in. I was shopping at various stores all week since I came a few days earlier to relax and have a good time with thinking. Not your typical hotel since it is vintage filled with many antiques so if you want super fancy front desk, go elsewhere, But I like vintage. The only thing that I will say that was not the best is that the chlorine bleach could be smelled from all over the hotel, especially the first floor. But it wasn't super bad for me at all, just a little bothersome. I used a coupon to get a free hotel day stay so make sure you look for coupons buy googling this hotel, plus it had tons of other coupons also that were able to be used around the area. read more

Our stay at the Double Tree by Hilton - Bloomington was fantastic! At check in we were given warm cookies, a nice touch. This hotel is quite large with a TGI Friday's attached and a conference area. The beds were SUPER comfortable and the rooms spacious. The TV was nicer than most hotel televisions as well! Breakfast was one of the best comp breakfasts I've had. The usual stuff, but the quality was much better. The coffee was actually pretty great! I really enjoyed spending the morning sitting and drinking my coffee in the spacious and quaint courtyard. Pool, hot tub and work our are we're all available. The hotel staff could not have been more friendly and helpful! All that being said, no brainer, I'd stay here again. read more

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The Doubletree by Hilton in Bloomington is a spacious and comfortable hotel with plenty of on-site convenience. Check in was a breeze and the staff throughout our stay were friendly, professional and pleasant. The rooms were large and comfortable, with two beds, a writing desk and a spacious bathroom with a large hot shower. There is a bar on-site and during check in we were offered a couple free drinks (along with complimentary cookies!). There is also a gym, pool, and hot tub, and the offerings don't stop there. This is a very large hotel, with several large banquet halls and conference rooms. It is an ideal location for any kind of get together be it a wedding, birthday party, or business conference. In addition to the bar, courtyards and many rooms, there is also a restaurant attached to the hotel. The height of convenience. Our stay here way one of our favorites. We will be back! read more

Dear Chass/Chase at @dtbloomington @hiltonhotels You are such a pleasant front desk representative here at our stay in Bloomington, IL. You greeted us at the front and offered us warm pecan chocolate chip cookies. Gave us free breakfast and 2 free drink coupons. The renovation really showed in all the rooms and nice pool, hot tub, sauna. Thank you for giving us room options. Thanks for all the questions because sex trafficking is real but it made my family feel safe. Next time we drive through we will stay here again. Good night I hope the morning person is as nice as you. read more

DoubleTree by Hilton Hotel Bloomington - Sleeping in 218 - Hotels Near Me - Bloomington, Illinois

Of the many hotels that I have stayed in here in the Bloomington/Normal area, the Doubletree is my favorite. There are a number of really I prefer this hotel: 1. The staff here are friendly and very efficient at their jobs. I've dealt with Ana, Paul, and Kelsey and each make it great to come here each week. A shorter blond girl was also sweet, but I forget her name. 2. They have a bar right on the property in the lobby. Great bartenders and fantastic drink specials. I haven't had the food yet, but it's nice to be able to get a drink and some snacks right downstairs. 3. If you're staying at a hotel in this area, there is a good chance you are working at Big Red. This is the closet hotel to their corporate headquarters, which makes the drive to work a breeze. 4. Rooms are nicely appointed and clean. Some rooms have fridges and microwaves and all rooms have HBO. 5. The warm cookies are amazing. Best cookies in the business! They don't need to add the calories on the package though! 6. Effective, quiet and easy to use AC/Heating units. 7. Fun random events for guests. They know must of us here are business travelers and make our lives easier when we're away from home. One thing they need to upgrade is the internet. Right now I'm getting 1MB/sec download speeds which isn't that great. See you at the Brass Elephant! read more

DoubleTree by Hilton Hotel Bloomington - Incredibly poor Internet speeds at this Doubletree. - Hotels Near Me - Bloomington, Illinois

Check-in: AWESOME! Great, friendly staff. Their outfits were color-coordinated, really friendly, efficient, and welcoming. They have whiskey wednesdays, happy hour in the courtyard, and other awesome events for HHonors members that they give you all the flyers/paperwork about. Room: I was upgraded to a room with whirlpool and a fireplace (wall fireplace that separates the living room and bedroom). The fireplace was so cozy to sleep to and kept the room so warm and cozy. Living space was huge, had a wet bar and a refrigerator. Breakfast: The ambiance is a little lacking... Florescent lights, a little crowded, and table arrangements are a bit awkward. Breakfast itself was pretty decent. eggs weren't too "fake"like, soymilk was available. Business center: there wasn't one available during my stay- it was under construction. Parking: free surface parking. read more

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Stayed here for a conference. Pros: -Clean, modern, spacious rooms -Nice facilities -great service at the hotel bar -Attached to a TGIFRIDAYS next door to Panera -Front desk staff were friendly, upbeat, and helpful -Conference spaces were recently renovated. Very easy to get to different rooms at the conference -Beautiful ballroom for events -Comfy beds and pillows -large and abundant free breakfast buffet! Cons: -bottled water in the rooms were not free, but the labeling implied that it was free for Hilton Honors members. I was staying on the HH floor, but still got hit with a $3.50 fee for bottled water -would have liked a place to fill a water bottle. It was impossible to do this in the room sinks and I didn't see a water fountain. I asked the front desk where one was in the building and they gave me a complementary bottle from the fridge at the front desk. -would have liked a place to recycle. Had some cans and bottles in the room that I felt bad about throwing them away. -was never offered a trademark cookie :( Overall, a pleasant conference stay. Would definitely recommend this place for events. read more

DoubleTree by Hilton Hotel Bloomington - A room on the Hilton Honors floor - Hotels Near Me - Bloomington, Illinois

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Well here I am again in my favorite hotel in IL . What can I say ? I would rather stay here and drive the almost 2 hours to get where I am working . Totally worth it , super friendly staff and they go above and then some ! Need a smile when you return to your hotel after a long days work away from home ? HERE folks is where you can get that ! Sure you get a nice warm cookie anytime you want it at other Double Trees , but here you get that and some friends waiting to check in on you . Where can you stay that they will even order you dinner from their fav takeout after room service is closed ? Check it guys you won't regret it read more

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Stayed at the DoubleTree for their New Years Eve party. Very nice to just be able to come upstairs after a night out. Their party was very fun. Food was excellent, entertainment was great, and an overall good time. The room was clean though starting to look outdated. I would think they will need renovated soon. The morning breakfast was better than I expected-very good biscuits and gravy. The best part, however, were the cookies at check in. Best cookie ever. They were kind enough to give me one as I left as well. read more

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If you want dirty rooms and incompetency look no further. The gentlemen are bumbling fools, Andy and whoever his boss is. They either don't understand their role or don't care. Maybe both. GO somewhere else. Aliyah seemed at least pleasant. read more

Double Tree was under some renovations - hence a little leniency (although) if you are going to have a substitution for both the breakfast dining and the workout room - your changes better be noticable when you are done... The were not - maybe you put a new floor in (maybe) dining room - identical and you had the opportunity to clean, but the wall still had food smeared. New workout room??? Same equipment as in your temporary and the treadmill was even wobbly. On to the king suite - room size was decent, bed was pretty comfortable. Bathroom so tiny (although the shower was a good size) it is tough to maneuver the ins and outs of that space. The closet door would barely stay shut and the vaneer was peeling. The room a/c shuts off (does this has a motion sensor?) Uncool. I liked that the in room fridge was larger than most. Where was the in room microwave? Don't cheap out on this they are very inexpensive and it is a complete Hassel to have to push one that is supplied in the hall. One last thing... Door security from outside building unsecured and had been mentioned to staff. Was not taken care of during the week and a half stay. read more

The internet seems to be working great now!! I only had trouble during my first stay. Since then it has been unremarkable.

Staff, bed and WiFi are the plus points of this hotel. Breakfast is also somewhat good (not free) with continental and made to order omelet. Parking is the major negative as it's adjacent to T.G.I. Friday's and it's own banquet halls. Definitely a hassle during cold winters. Would give it a 5 star if the rooms were updated. Furnishings seemed old. read more

Stayed here for a conference and the hotel itself is beautiful. Our room was very spacious, with large bathroom space. Hotel is large and connected to conference making it very convenience to hop out of bed and go to business as usual. Definitiely a comfy spot to hunker down at for the night. read more

Absolutely incredible experience at this hotel. Rooms were very clean and nice. Air conditioner worked tremendously and kept the room very cold. Staff was nice and the breakfast was complimentary and as good as hotel breakfast gets! read more