i stayed there and had a few bugs in my room. they did send someone to remove the crickets, but…read moreeach time i came back to the room there were a couple more there. i guess you could say i had a few unexpected roommates. maybe there will split the cost of the room with me. sept 25th-sept 27th

I stayed here this past week for a conference hosted by my company, and I was blown away by the…read moreexcellent service. Jasmine and the rest of the front desk team were so lovely and kind to our staff. A special shoutout to the food and beverage team for providing such a wonderful and delicious spread. The rooms were spacious and clean, and that cookie was amazing! I thoroughly enjoyed my stay, and I believe the rest of the team did too. We will definitely be back!

I really enjoyed my stay at this hotel, which is literally just steps from the campus of Illinois…read moreState University. The front desk, staff and all of the staff that I encountered during my stay were very welcoming. The hotel was meticulous in my room was sparkling clean. That's not something you often see and most well used hotels. The bed was comfortable and I really enjoyed the toiletries provided in the shower. I often find myself wanting to buy different shower gels that I try at various hotels and this one did not disappoint. The positive is that they have a small dining area and shop in the lobby and they're also connected to a Starbucks that opens as early as 6 AM, if you definitely need to have your morning coffee like me.

I'm pretty lenient with my hotel standards, but this one really just missed the mark in so many…read moreways. We were midway on a road trip and stopped here, and it looked so promising online before actually experiencing it. The car area to drop bags up front is a small semi-circle and a bit chaotic. Cars get stuck easily if just one car up front takes too long. So it's kind of a weird 'welcome' as it is. From there, I think I may've experienced the most checked-out-check-in guy I've ever seen working the counter. It was actually impressive, like a caricature of someone who hates his job. I said hello, he stared at me. I guided him through how to check me in essentially, giving my ID, spelling my name out, and a credit card. He said not a word. I had to ask everything; ok and the elevators are that way? Breakfast is what time? Parking is where? etc. One big draw for this summer road trip with our longest day driving so no matter the weather, we knew they could swim here. Nope, pool was closed and that set everyone off. Girls were like "this trip stinks we wanna go home!" The room was fine, smelled a bit mildewed. Nothing too bad, but just fine overall. The breakfast the next day was poor quality, IMO. The oatmeal was impressive in that it was somehow super watery AND super thick and gummy. The fruit options are minimal, and it's sort of more 1990's continental breakfast than Hampton Inn. I was excited to see hard boiled eggs but they left the shell on and they were super sticky, so that was a one and done. Luckily the staff on the way out was friendlier than the guy before (would be hard not to be) and the hotel luggage carts came in handy. Other than that, very forgettable, and I would definitely go elsewhere next time around despite the nice location for this hotel.

Wow! Brandy new hotel (just opened April 26th 2022). With the everything new smell…read more Location: just off the highway in a quiet area within walking distance of shops and supermarkets. Outside: cool looking building with current open space beside and across. Inside: cool lobby, workout area and outdoor hangout ( tables, outdoor fire). Rooms: latest everything! Big screen tv, microwave, kitchen sink, dish washer and kitchen utensils. Bed: of course ultra comfortable, pull out couch and privacy curtain if needed. Staff; always attentive manager walking around. Front desk staff ultra helpful as they also work out the newness of the place. Summary: love the hilton name and classy feel of the place. Upscale yet affordable in a great location. Had a dog with us and she also gave it a paw up. Great addition to the nice town of Bloomington. I will be back for sure.

This brand is normally newer hotels with modern fixtures and suites and this location wasn't any…read moredifferent. Check in was efficient although the room I chose during check in wasn't the one I got. I didn't complain as I got a similar room just a different floor. A couple items to note the clock was really dusty so probably needs to wiped down and the lotion in the wall pumps needed a refill. I was there four days and was pretty much empty throughout the stay. Now for the pluses- a good variety of food for the free breakfast, water filling station, large room with full size refrigerator and microwave, lots of charging outlets and living room area. Lots of parking and close to restaurants, markets and other stores.

Breakfast was delicious and hot Room was clean…read more Service was amazing Front desk was amazing The staff was excellent Pool was nice

I had a deeply disappointing experience at this Hampton Inn Bloomington Normal location. As a loyal…read moreHilton Gold member, I have never been treated so dismissively. Upon arrival, the front desk employee was rude, displayed no customer service skills, and did not smile. Due to this unacceptable interaction and complete lack of service training from management, I felt forced to cancel my three-night stay. I expect better standards from Hilton and Hampton Inn.

Met with a team of smarty pants from the school next door. My go to Hotel was very comfortable and…read morehad a contemporary room design. Breakfast is always yummy and you will always see a smiling face. Dont forget about the awesome gym and pool. Go Redbirds!!

I've stayed at this hotel two times a year since it opened. This year, I had to complete a form for…read moreparking (supposed to be free in the attached municipal deck). My stay was for 2 nights - over 3 days. On the second day, I received a parking violation citation. I thought surely this is a mistake - surely the hotel will address this. So I called and left a message. As well I submitted an email. Never heard back. After 3 weeks, my travels took me back to Bloomington so I dropped by. I was told "there's nothing we can do. You should have come to us sooner." Mind you I called and emailed the same day I checked out. The hotels answer was wrong. The correct answer should have been "Well look into it and take care of it for you, mam." In a world of options, why would anyone settle for such bad customer service.

My husband and I stayed here for a Halloween Event. The hotel had a lot of charm. The room was…read moreclean and inviting. This hotel had everything we needed and the staff was all very polite and accommodating.

DO NOT STAY AT THIS HOTEL!!!!! We were put up here as guests…read moreof a convention. The convention owner had paid for our rooms in advance. On check-in we told the front desk our names and that we were guests of the convention. He looked up the reservation and said he accidentally deleted the credit card info! We called the promoter, he came to the hotel and said he paid for the room a month previously. The staff member said they need the card number again, which he gave them - even though the room was already paid for. Staff then asked for our credit card - we assumed for incidentals. Well it now appears that WE WERE CHARGED FOR THE THREE DAYS - THAT WERE ALREADY PAID FOR BY THE PROMOTER!! We contacted the promoter who called the hotel - they were RUDE and hung up on him AND THEN CHARGED HIM AGAIN FOR THE 3 DAYS!!! This operation in SHADY AND ILLEGAL!!! Go anywhere else!!!!!!!!!!!!!!!!!

We took a trip from saint Louis to Chicago. We left pretty late at night from saint Louis so we…read moredecided to stop in Bloomington at 1 am for some sleep. We booked this Hampton inn last minute. It is a decent Hampton inn located in between saint Louis to Chicago for a short overnight stay. The staff were friendly. This Hampton inn is pet friendly which is a plus for our next time trip. Free breakfast is also a plus. Today there was cereal, banana, apples, blueberry cones, eggs, sausage, waffles,bread that I could remember.

service was good but room was not cleaned well at all as seen in photos, there was more i didn't…read morephotograph but we only asked stayed one night. includes regular hotel breakfast, all the coffee cups had a hole in the bottom, i did notify staff

After hotel hopping for the 1st couple weeks of my work assignment, i was happy to finally land…read morehere. I stayed here over the course of about 10 weeks while on my work assignment. Staff were always welcoming & accommodating. I loved that everytime i checked in or called to book a stay that the staff remembered me. That means alot when you are frequenting an establishment on a regular basis. Housekeeping didnt always come in a do a full makeup either. Some days they came in & tool the trash but didn't make the bed. And it's like at that point why bother? For context my trash probably only needes to be pulled every 3 days. The rooms were a bit tight in the double rooms, with little to no walking space between the tv stand & beds. My biggest complaint would be for them to have oversized vehicles park in the back lot. Many days I got off a 12+hr shift & couldnt get a parl due to the Buses, trailers, etc parking & taking up 2+ spots. I thought that was pretty inconsiderate & inconvenient to other guests.

Meh. It was a Best Western charging Best Western Plus prices because the room and experience did…read morenot justify it. Our room was small but that was fine as we were barely there. However, there were some issues that made the stay less than what we expected. First, the water pressure from the bathroom sink faucet was lagging. And the water came out at all sorts of angles. The water pressure in the toilet was horrendous as well. It barely could flush the toilet paper from a quick #1 visit. My husband, ever the brave and handy guy, requested a plunger but never was able to get a decent flush. And then there was the breakfast - it's nice there is a sign informing you that can inquire about gluten free and dairy free items BUT you have to have those items available. I can't eat dairy. It's not a lactose issue - I really cannot have any dairy proteins at all. At all other Best Western Pluses we have gone to, they have had individual serving cartons of almond milk that I can ask for - but they did not have them. So while everybody else had four different choices of dairy milk, yogurt, many assorted pasty, scrambled eggs, pancakes, etc - my only option for breakfast was...oh wait, nothing because I couldn't even find fresh fruit.

We love Candlewood and always try to look for one when staying anywhere. This one looks like it had…read morea recent remodel. Looks very similar to one we stayed at in Oklahoma, but without a lounge chair or separate chest of drawers. I loved the long table/counter with extra shelves to keep shoes and stuff off the floor. The end table between the beds also has extra shelves and plugins for charging electronics. The TVs also welcomed us by name and allowed us the option to stream content from our phones. Only complaint is that not all the features worked on the tv remote. The sleep timer and input buttons wouldn't work. The beds were super comfy and gave full sized pillows. The last hotel we stayed in only gave us small square pillows and only about three of them which equals about one and a half regular sized pillows...ridiculous. After staying here, we have decided that whenever traveling we will always stay at a Candlewood.

When I first heard the name I wasn't sure what to expect don't have any brand familiarity with it…read more The suite I had was spacious. My bed was close to the wall abnormally so. When I returned back to the room the bed wasn't made. There's also no breakfast in the morning. Room has a kitchenette and there's a Meijer and Walmart close by.

My wife and I spent a Saturday night here while passing through. Honestly, we picked this hotel for…read moreits large, trailer-friendly parking lot. Turns out we weren't the only trailered vehicle in the lot that night. Check-in was quick and easy. Our second-floor room was clean and quiet. The bed was comfy, but there were only outlets on one side of the bed. The TV was terrible. It took ten seconds to change the channel. The refrigerator in the room was handy, as was the ice machine two doors down. We left before breakfast opened the next morning. I thought the room rate was fair compared to other hotels in town.

I'd rate the hotel 3.5. Here's why:…read more Carpet smell in the room almost knocked me out. Stink like wet feet or mildewy. Once you were in the room for a bit, your nose grew accustomed to it. Which isn't a good thing. Heating/cooling unit made a clicking sound throughout the night. It woke me up at one point. Then you got used to it. We typically book accessible rooms. This king room was really big. No lounge/sitting chair though. Only the desk chair. Lobby was decorated so pretty. Loved the colors. We didn't eat the complimentary breakfast. Appeared to be typical choice-make your own waffles, cereal, fruit, yogurt, eggs. Not sure if we'd stay there again. We usually select spots off Veterans Parkway closer to the airport