On my way back home nice and quiet sitting in the regular seat not the business class. Nothing's…read morereally different. Just a little more people here and there.

We purchased business class tickets for my husband, myself, and our two young children for our…read morerecent Amtrak trip. We arrived 40 minutes early to ensure we could sit together as a family. However, once we boarded, there were no available seats for four together except for the table seating in coach. When I explained to the attendant that I was not comfortable with my 7-year-old sitting next to a stranger, he refused to let us sit there, even though it was empty at the time. His response was dismissive "I'll let you figure it out" before walking away and later giving that exact table to four passengers who boarded after us. This was not the level of service we expected in business class. The lack of empathy and unwillingness to accommodate a family with small children especially after arriving early and paying for upgraded seats was extremely disappointing. Amtrak should ensure attendants are trained to prioritize safety, comfort, and reasonable seating accommodations for families.

Twice we made reservations to go to the airport and they never showed up!!!!!!!!!!! It almost made…read moreus miss our flights until a friend gave us the needed ride!!!!L!!L!!

Super friendly and professional!! Employee-Treshawn goes above and beyond to help you and make you…read morefeel at ease.

I drove to Champaign to catch the City of New Orleans Amtrak train, looking to use the free parking…read moreI had heard was available. It was very convenient. There is a fairly large well-lit lot (that was mostly empty when I arrived) just on the other side of the tracks from the station (go around the block to the east). The lot is marked with signs saying "Illinois Terminal. Parking by Permit Only." The easiest approach is to park there and walk around the north side to the station. Once inside Illinois Terminal, go to the second floor (the Amtrak area) and look for the sign on the pole saying "Long Term Parking Registration." Grab a blank form, fill it out (car make/color/license, Amtrak reservation number, name, phone, date returning), and drop it in the box. All set. Nothing to put in your car. The station itself is clean, attractive, and comfortable. Nothing outstanding, but perfectly usable. When the train arrives, they have a system of a single file line outside the door, where they check off everyone's name before sending them to the train. Definitely a fine option for parking and catching the City of New Orleans.

Amtrak is such a convenient method of travel, and so much more relaxing than flying…read more Champaign Illinois, where I often board, has a new terminal. It's nice and clean but visually boring. I miss the old train station and its architectural details and history. Perhaps I also miss my memories of that place, too. The new terminal and the trains are very clean, but sometimes I think they Herve been sanitized and the history, romance, and charm of train travel have been scrubbed away, too.

Fast, efficient service. On time schedule, and very accommodating to/from airport. Marianne was…read morepleasant.

Loved shuttle service. Marianne was Amazing. Knowledge, friendly, prompt. This was our first time…read moreusing airport shuttle service, I will Always use Marianne Fulmer.

My first time ever taking the train really nice quick and easy stopping by no problem first first…read morefirst serve

This is a quick stop station for the Texas Eagle traveling between Chicago and San Antonio. There…read moreis no baggage check at this location but serves is function and services neighboring communities.

Amtrak Texas Eagle makes a brief stop to load and unload passengers. Station is quite run down and…read moredeserves renovations. It does however appear to serve its function. I would not like this as my hometown station.

I've used this location as a predictable hub to get picked up from, or dropped off at to catch a…read moretrain. For years it was just an old worn out enclosed brick shelter with one of those overhead heaters. It was a far cry from comfortable to wait in during the winter months, but that has now changed. This station has been completely renovated from it's former state of almost dilapidation. There's now a nice heated indoor waiting area with benches, drinking fountain, and 2 handicap accessible restrooms. They have handicapped parking close to the tracks now as well. I regret not looking to see what the hours are on the station, nor taking photos as I was a little pressed for time.

Thank you Amtrak! Loved my trip to Springfield, Illinois. Took train back to St. Louis, Missouri…read more Fun times. Good experience.

Entered the Amtrak Train Station in St. Louis Mo and it was horrible…read more Boarded a 8:00am train from stl to chi expecting to be able to private s snack or something during the ride but there was only. We were informed that the riders in the rooms on the lower level are guaranteed food but not for people in coach. I should have gotten something to eat before boarding but street much investigation I was informed that there is a diner on the train where food can be purchased only to get in here and be told the food is only for people in the rooms, not coach. We are in the last train and there is an announcer but we can't here anything that's he's saying, it just sounds mumbled. I am a diabetic and am worrying about my sugar levels dropping to low since the only thing I've had since last night is a bag of chips. Please do not get in the train expecting to be able to purchase food because there is none to purchase, nothing. This ride has proven to me that the train is just 1 step above Greyhound and at jest with Greyhound you can get off and get food at the stops. Never again.

Ok, here I am, just got on the train from Kewanee to Chicago I'm sitting in business class and…read moreyou'd think it would be a nice ride or the best they can do. Well, we are the last car on the train so of course it's going to be the jiggliest car on the train. Oh and we have to walk the longest(not that I mind) to the station when we get off the car. And no one has brought me my free drink yet. I guess I'll go get it myself. Life is tough. Oh, also in the new cars the blower is right above the toilet seat so don't bother with those toilet covers the wind blows Them right off.

Horrible experience. This will be my first and last time taking this bus. I waited near the River…read moreValley Metro shuttle sign and didn't realize the bus was River Valley Metro until it drove off--there was only a small sign near the tire. There is NO sign or message on the front of the bus that says "River Valley Metro Shuttle." This is very misleading for first-time riders. I do not recommend taking this bus at all, especially if you have things to do--please find another way or have someone available to pick you up. Not reliable at all.

$2 to get to Midway! 100% worth it to avoid Chicago traffic. Parking lot in Bourbonnais is…read moresignificantly smaller due to construction. When we got picked up on Wednesday morning for the 2nd trip of the day, the driver said they were so full on the previous trip that some people had to drive themselves o the airport instead of taking the shuttle! So looks like this is pretty popular option.

I purchased a ticket from Peoria for a trip from ORD to ISR on June 8, 12:30. My flight arrived…read moreearlier (scheduled for 10:15 but arrived at 10:00). I went to the bus terminal on 10:20 and the driver told me that I needed to pay $20 transfer fee. There were plenty of available seats on the bus so I called Peoria customer service. They told me that it was too late to transfer through them so I had to pay the $20 fee to the driver. I rode on Peoria twice before and remember seeing people with tickets on a different time board on buses. My bus from ISR to ORD was delayed for almost an hour -- after driving 30 minutes, the driver drove us back and asked us to switch to another bus. Luckily I did not miss my flight but Peoria did not offer monetary compensation for their delay. My experience shows that Peoria cares little about their customers.

Service horrible. Manager told me which ticket to buy, bus driver said wrong one and wouldn't help…read more Had to pay $60 extra on top of the $45 I already paid just to get to the airport. Instead of $45, it was $105 just to get from Peoria to Chicago airport. VERY POOR SERVICE! Better off spending the extra on a rental car or Urber.