We purchased business class tickets for my husband, myself, and our two young children for our…read morerecent Amtrak trip. We arrived 40 minutes early to ensure we could sit together as a family. However, once we boarded, there were no available seats for four together except for the table seating in coach. When I explained to the attendant that I was not comfortable with my 7-year-old sitting next to a stranger, he refused to let us sit there, even though it was empty at the time. His response was dismissive "I'll let you figure it out" before walking away and later giving that exact table to four passengers who boarded after us. This was not the level of service we expected in business class. The lack of empathy and unwillingness to accommodate a family with small children especially after arriving early and paying for upgraded seats was extremely disappointing. Amtrak should ensure attendants are trained to prioritize safety, comfort, and reasonable seating accommodations for families.

Amtrak pretty much has no rules or policies to make it a comfortable trip traveling as a family. If…read moreyou're a single rider I'd imagine it's simple because you just need 1 seat. You have single riders and double riders taking up the 4 seat sections and kids all scattered throughout the train. Someday Amtrak will come to the 21st century and upgrade their website so you can choose your seats according to how many passengers you have. Don't travel as a family on here because you will be stressed and disappointed at the customer service. Also they don't regulate the snacks. People come on and fill their whole backpacks up as soon as the workers are out of site. For being federally owned it's a joke of a company.

Twice we made reservations to go to the airport and they never showed up!!!!!!!!!!! It almost made…read moreus miss our flights until a friend gave us the needed ride!!!!L!!L!!

Super friendly and professional!! Employee-Treshawn goes above and beyond to help you and make you…read morefeel at ease.

I drove to Champaign to catch the City of New Orleans Amtrak train, looking to use the free parking…read moreI had heard was available. It was very convenient. There is a fairly large well-lit lot (that was mostly empty when I arrived) just on the other side of the tracks from the station (go around the block to the east). The lot is marked with signs saying "Illinois Terminal. Parking by Permit Only." The easiest approach is to park there and walk around the north side to the station. Once inside Illinois Terminal, go to the second floor (the Amtrak area) and look for the sign on the pole saying "Long Term Parking Registration." Grab a blank form, fill it out (car make/color/license, Amtrak reservation number, name, phone, date returning), and drop it in the box. All set. Nothing to put in your car. The station itself is clean, attractive, and comfortable. Nothing outstanding, but perfectly usable. When the train arrives, they have a system of a single file line outside the door, where they check off everyone's name before sending them to the train. Definitely a fine option for parking and catching the City of New Orleans.

Amtrak is such a convenient method of travel, and so much more relaxing than flying…read more Champaign Illinois, where I often board, has a new terminal. It's nice and clean but visually boring. I miss the old train station and its architectural details and history. Perhaps I also miss my memories of that place, too. The new terminal and the trains are very clean, but sometimes I think they Herve been sanitized and the history, romance, and charm of train travel have been scrubbed away, too.

Fast, efficient service. On time schedule, and very accommodating to/from airport. Marianne was…read morepleasant.

Loved shuttle service. Marianne was Amazing. Knowledge, friendly, prompt. This was our first time…read moreusing airport shuttle service, I will Always use Marianne Fulmer.

This is a quick stop station for the Texas Eagle traveling between Chicago and San Antonio. There…read moreis no baggage check at this location but serves is function and services neighboring communities.

Amtrak Texas Eagle makes a brief stop to load and unload passengers. Station is quite run down and…read moredeserves renovations. It does however appear to serve its function. I would not like this as my hometown station.

I've used this location as a predictable hub to get picked up from, or dropped off at to catch a…read moretrain. For years it was just an old worn out enclosed brick shelter with one of those overhead heaters. It was a far cry from comfortable to wait in during the winter months, but that has now changed. This station has been completely renovated from it's former state of almost dilapidation. There's now a nice heated indoor waiting area with benches, drinking fountain, and 2 handicap accessible restrooms. They have handicapped parking close to the tracks now as well. I regret not looking to see what the hours are on the station, nor taking photos as I was a little pressed for time.

Entered the Amtrak Train Station in St. Louis Mo and it was horrible…read more Boarded a 8:00am train from stl to chi expecting to be able to private s snack or something during the ride but there was only. We were informed that the riders in the rooms on the lower level are guaranteed food but not for people in coach. I should have gotten something to eat before boarding but street much investigation I was informed that there is a diner on the train where food can be purchased only to get in here and be told the food is only for people in the rooms, not coach. We are in the last train and there is an announcer but we can't here anything that's he's saying, it just sounds mumbled. I am a diabetic and am worrying about my sugar levels dropping to low since the only thing I've had since last night is a bag of chips. Please do not get in the train expecting to be able to purchase food because there is none to purchase, nothing. This ride has proven to me that the train is just 1 step above Greyhound and at jest with Greyhound you can get off and get food at the stops. Never again.

Thank you Amtrak! Loved my trip to Springfield, Illinois. Took train back to St. Louis, Missouri…read more Fun times. Good experience.

Ok, here I am, just got on the train from Kewanee to Chicago I'm sitting in business class and…read moreyou'd think it would be a nice ride or the best they can do. Well, we are the last car on the train so of course it's going to be the jiggliest car on the train. Oh and we have to walk the longest(not that I mind) to the station when we get off the car. And no one has brought me my free drink yet. I guess I'll go get it myself. Life is tough. Oh, also in the new cars the blower is right above the toilet seat so don't bother with those toilet covers the wind blows Them right off.

$2 to get to Midway! 100% worth it to avoid Chicago traffic. Parking lot in Bourbonnais is…read moresignificantly smaller due to construction. When we got picked up on Wednesday morning for the 2nd trip of the day, the driver said they were so full on the previous trip that some people had to drive themselves o the airport instead of taking the shuttle! So looks like this is pretty popular option.

I'm not happy with service and the bus stops they put, at Meadowview Shoppes. I liked the old…read moreroutes. I lost more time with them especially when I go the Ymca going is ok, but leaving is worse i have a half a mile to the bus stop at Planet Fitness and i only have 10 minutes to get there, i tried to leave around 5 minutes before 10 but its not working. I have alot people are not happy with route changes. Even my Google maps doesn't help at all. They always want everyone to update the maps, I'm angry with that. Somebody needs to fix this, or I'm not taking the bus anymore. I've been riding there buses for 10 to 11 years, I've been mad at them for years they couldn't even get me home. I've should've signed up for Metro Plus.

The bus (208) was clean and comfortable. Our driver, Aaron, was very personable and maneuvered…read moresmoothly through Nashville traffic. Thank you so much, Mr. Aaron!!

We charted a motor coach for a 4 day group hospitality industry work event in the St. Louis area…read moreSeptember 2025. We opted to use them vs a local St. Louis company due to cost --it was less expensive even w/paying for our drivers room. Our driver Andy was awesome...on time, super professional, very helpful, knowledgeable on where we were going and more important our group felt safe with him at the wheel. The bus was clean and in good condition as well. I would recommend Peoria Charter Coach and Andy. Thank you!