This company is the worst company and staffs the most inhumane people with no empathy, respect, kindness, or intelligence. I have been on this bus for 19 hours and still have 4more to go. That's 24hrs and was only allowed to step off the bus twice to stretch my legs, purchase food/drinks, smoke, use bathrooms other than on board Porta potty. Both stops it was also only a 15 -20 min break. I understand trying to keep schedule times and getting to the destination, but this has been completely inhumane, uncaring, uncomfortable and completely unnecessary experience. I would rather walked the 4 state's then ever ride this company again. Their treatment of thier customers is unimaginable. Every employee from Denver Indianapolis has been completely rude, and unfortunately don't care about thier customers comfort. I watched them yell at others on board as if they were scolding a child. I watch them be rude because of other passengers not knowing English and just walking away refusing to help them. I watched them be asked important questions about travel and them flat out tell passengers not my job not my problem. There mistreatment is on all passengers equally and all they care about it packing you in like caged cattle and getting your money. They don't even deserve the one star I had tto give them in order to try and warn everyone about how terrible they are. Please choose any other means in traveling becuse this gre edy uncaring inhumane compamy deserves to go bankrupt and close. Yhey serriously need to be suied by some class action for thier mistreatment of passengers! read more

This bus is such a joke. From the people who run it, to the drivers, and of course the passengers. It hurts to me be a part of the people who have to ride this bus. From growing up in Chicago and then living in Champaign I thought I have seen ghetto before. But that ghetto doesn't compare to the ghetto that rides on this bus. From the 2 little kids in front of me fake shooting the people walking onto the bus, to the girl behind me cackling to the lady next to her that she just met, to the guy across from me coughing into the air, and lastly the guy a few seats up who's sprawled out accords the seat with his head in the isle snoring. This bus deserves a rating less than 1 star. To go somewhere that takes 2 hours I have to pay 25 dollars to feel sketched out and uncomfortable the entire time. It is astonishing to me that this type of service is even allowed. I am open minded to a lot of people, however none of those people ride this bus. The only thing that is semi good about this bus is that it says it only takes an hour and 50 minutes to get where I want to go whereas the Peoria Charter (which is safer by far) takes 2 and a half hours and runs during inconvenient times. Still, Burlington Sketchways usually runs late so at the end of the day it doesn't ever matter. All in all, don't take this shithole of a bus unless you truly have no other form of transportation. It isn't worth it. Go to the circus if you want to be stuck with people like these. read more

In a nutshell my bag was removed from the bus for having old tags on it. Even though there was nowhere to get new tags at the small town bus station I was leaving from. I was then informed that my bag would get to my destination 3 hours after my arrival. On top of this the bus driver was rude and was rushing me from the moment she took my ticket. I should also note that when I got on the bus I passed another lady yelling at the bus driver about HER missing bags. In conclusion unless you are just traveling with a small backpack which you can carry on do NOT use trail ways bus services. *update 1 day later still no bag. No helpfulness. Just more rude unapologetic people. read more

Bus driver was really rude and mean to me. I didn't print my ticket and the bus driver was talking to the guy at the counter about me while I was standing there. Unprofessional and stuck in the past. Use only as a last option. read more

THE WORST EVER! DO NOT USE THEM. Terrible service, no sense of accountability children would do a better job of managing the place. They handle your belongings but do not even secure them. Constantly sending luggage to wrong bus and place There is no accountability once loss. Do not expect them to assist in finding them. You literally have to call all the terminals yourself to find them. I wouldn't go near this operation be best if they went out of business. read more

I rode a bus from Chicago to Omaha, it supposed to stop only twice, La Salle IL and Des Moinse but the bus stopped at Iowa city and Davenport IA to load additional passengers. The electrical out let doesn't work in some of the seat and the bathroom is really filthy. The seats are not comfortable as grayhound buses. I wouldn't recommend anyone to travel in this bus, instead recommend to take train if you need to travel from or to Omaha Chicago trip . read more