Wanted to contract this place to clean my carpet in new home. Called Laith FOR OVER A WEEK to get estimates and prices. My call was FINALLY returned on a Friday around 5pm and the man sounded half asleep. The following week I arranged for the estimate and when Laith showed up I wasnt sure he was a worker or what. Very unprofessional appearance and very poor customer service. He acted as if my wife and I were inconveniencing him by asking questions. Our child has allergies to most cleaning solutions so we wanted to make sure his were safe. They were not. At all. The estimate was affordable HOWEVER on day of cleaning there were add ons and hidden fees and we refused the services. This man is a shyster and shady. Do NOT use this company for any cleaning services he will pad bills,over charge and has a very poor attitude. Better Business needs to look into this company. read more

an example of the POOR professionalism of blooming facility. PROOF this owner lacks business skills and customer service ability.. Today 6:07 AM Do you provide free estimates on any work you will contract for?6:07 AM I have a large warehouse I need to get cleaned for an EPA inspection. Are you Certified EPA Cleaners?6:08 AM I would like to make an appointment for an estimate this week. Currently Im on the road driving in from Iowa and my boss tasked me with finding a cleaning service to do this for us. I cannot talk at the moment due to driving but would appreciate being able to set a day this week for an estimate. Our company is located in Blue Island Illinois and we would like to use a local company. I read the ratings and comments on your company and while not great, you may be able to serve our needs. What other local businesses do you service so I can check into you before potentially contracting you?6:12 AM The earliest I can schedule any estimate is Thursday. What time would work for you? And it would be great to know what other bigger businesses you service so I can check on you before potentially contracting you.6:18 AM If you cannot reach me here you have permission to contact our Director of Sales and Land Purchases, Dr Mitch Sorensen at this number via text only so we have record of the contact. Thank you hope to hear from you prior to Thursday.6:22 AM If you are not available to estimate please let us know and we will gladly find a company that can. Thanks!6:47 AM Today 9:25 AM Missed call from (773) 968-22359:25 AM Good morning Sorry for the delay response I tried to call you but no one answering. Quick question is that a one time service or more than once we only provide recurring cleaning services. Please let me know9:26 AM Today 2:53 PM it will most likely be recurring how ever we have not determined how many times monthly. The initial cleaning will be to get the building up to EPA/OSHA Standards for inspection. Calling this number isnt practical because it is a multi member text messaging platform with voice/call restrictions. I will be available for discussion and to provide you more info/expectations later in the day after meeting with our Budget Director,Operations Manager and Security Manager. Please bear with me. Thanks.2:53 PM Today 6:34 PM Good evening. Upon meeting with management and based on info received regarding your company from YELP and the BBB websites and the fact NOTHING on your webpage indicates the "requirement" to use recurring services, we have decided NOT to contract with your service and HAVE contracted with a 5 Star company out of Chicago Ridge Illinois. Thank you for your consideration.6:34 PM 6:37 PM Im sorry? Was there something funny in the statement you were given? Again, thank you for your consideration but our firm will pass on doing any business with you. Have a great evening.6:39 PM 6:40 PM Seems to think loss of a good contract is funny. Isnt gonna be the ONLY contract this guy loses. Poor response time and NO WHERE in his website does it say multiple contacts are required. Explain how THAT works when someone only needs one room done one time. Then you laugh at the customer? Ok....keep laughing. Intel indicated you WILL be getting a visit from INS for your employees soon too. Who laughing now Laith? read more

wanted to use this place to clean my 6 flat prior to renting it out. Would have been a nice monthly contract for this company HAD THEY RETURNED CALLS OR EMAILS FOR OVER A WEEK. But thats ok. Found a reputable company that actually knows what customer service is. Do not use this company they dont know how to deal with customers and clearly dont comprehend the American way of doing business. read more

You get what you pay for..........................https://arrestfacts.com/Laith-Alfraihat-302U71

Do NOT use this company! I wanted my living room area cleaned after a kids B day party and decided to try a local "homefront" business. I had to call this place FOR OVER A WEEK to get anyone to return calls. Then on a Friday a man shows up claiming to be the owner and wants to look at what I need cleaned so he can estimate. The man appeared to be either half asleep or medicated as he was having some issues communicating with me about price. We agreed on a price and time of service and ANOTHER WEEK goes by before workers arrive. It took three visits to get minimal stains out of medium shag carpet. Calls to the owner go unanswered and visits to the office are useless as no one is usually there to field customer complaint or inquiry. Eventually NEARLY A MONTH after hiring this firm, my carpet was somewhat cleaned and the owner WOULD NOT negotiate a reduction in price due to my inconveniences that he caused. If you have no other choice in cleaning services by all means use this place but if you want the job done right THE FIRST TIME and in a TIMELY MANNER please use ANYONE ELSE read more