A chance connection with Servicemaster Lakeshore saved my sanity when my basement flooded in June…read more I had never used a flood recovery service, and the owner, Jeanne, talked me through their procedure. We made some decisions together but I mostly relied on their expertise. A team was dispatched within a few hours, and the owner came by to check on the job. When they left, the basement was dry, spotless, sanitized and deodorized. Their industrial fans and dehumidifier finished the job. Emergency situations can put the consumer at a disadvantage because time is not on your side. I was lucky to find this company. Note: each Servicemaster is independently owned and operated, and these comments apply to Servicemaster Lakeshore only.

Such an expensive service. I have a 600 sqft apartment and they told me " you need 4 person and…read morecouple hours to clean the apartment" which doesnt make any sense because why 4 person for a single bedroom apartment. Its useless. and they wanted to charge me $540. For a cleaning service.

Update to my originally review:…read more I originally posted my honest review about my bad experience with this company, then I have someone from this company call me twice. I answer the second time and the person who was originally rude to me called me to ask me to remove the review. I obviously will not remove the review, because this was my honest review about the had experience I had. A week later the company decides to message me and ask me to remove the review again, after the phone conversation we had where I said no, I will not be removing my honest experience with them. It's incredibly inappropriate to keep pestering someone to remove a bad review, when you provided terrible customer service. If you want someone to leave good reviews, be kind and courteous to them, when they're looking to pay YOU money for your services.

Exceptional Service and Professionalism. I needed help with a move out clean. I scheduled a…read morecleaning the day before my move out and was pleasantly surprised by how accommodative this cleaning service could be. I had initially scheduled a morning cleaning, but needed to reschedule to the afternoon. The cleaning was absolutely amazing. Quite frankly, the apartment looks better than it did on the day of my move-in. I would give this company my highest recommendation for any cleaning related services.

Ok so in my last review I said I would use them again. Now that they did they initial clean out…read moreand I finally moved my mother to LA I came back to do the final clean out and prep for her home for sale. Well Chicago's Best Services followed up their first home run performance with another HOME RUN! I had 4 days to get the job done with my busy schedule and I told Bryan and his crew it had to be done no matter what. They took on the daunting task to clear out the final things my mother could not sell during her estate sale and the goodwill and salvation army did not want. This was another truck full of stuff. Then they went from top to bottom cleaning every nook and cranny of that property. All my moms sticky cabinets all the cobwebs in the basement and cleaned out every bathroom cabinet shelf kitchen rack and kitchen surface. Everything was as clean as it could be for a 25 year old home. They then came in and shampooed the carpets and mopped and disinfected all the floors. Bryan even pulled out the old caulk in the bathrooms and recaulked these areas as he knew I was placing the property on the market. He came out gave me the estimate and I was amazed at the value with the amount of work that had to be done. I jumped on it and we set up the final phase cleanup for the next two days. He joined his crew and they knocked it out. The place is is exactly that way I asked it to be. I could not have accomplished this cleanup on my own even if I had a week.... BUT BUT BUT here is the kicker! At the beginning of the cleanup I told Bryan and his crew that everything in the house that is not attached to the property goes in the trash and must be removed. My Mother already had months to set aside and pack up what she wanted and we helped her a few weeks before packing everything she wanted into moving containers bound for the West Coast. So at this juncture of the move everything left in the house was expendable. After I left town Bryan called me about a framed piece of art that he put in his car that he found in the house during the clean out. I remember this piece of art and asked my Mother about it! She jumped up and screamed that is hers and that her my Mother had hand knit it and she framed it more than 40 years ago! I asked her why she had not packed it or told me or my siblings to pack it while we were there? She had no answer and could not believe she forgot something so dear to her. I was already back in Cali with my Mother so its not like I could go and pick it up. Bryan went off to the UPS store had them pack it up and sent it to my mother. My mother is 77 years old and things like this art piece mean the world to her and she was in tears when I told her what Bryan from Chicagos Best Services did for her. The reason that this is a big deal is that nobody knew that this piece of art was part of a trash pile. Bryan found it and looked at it and had a feeling that it probably was not a piece of rubbish. He took time to call me and ask me about it. Bryan did not have to do that, he did not even have to think to do that as I expressly told him that everything was now trash. He said to me, "It was the right thing to do and its all Love!" This return of the art piece shows how they went above and beyond and are just the kind of people that do the right things and you would want helping you. I have had nothing but great experiences with this outfit and would highly recommend them to anyone. If you prepare properly for the job to be done and layout exactly what you want you will not be disappointed. Bryan!! I thank you and your crew for making the moving of my mother to Cali a great process! I wish you all well!!

Updating this ongoing situation for future potential clients. I didn't hear back from Bryan and…read morehave every reason to believe he would have not replied and kept my money had I not reached out to one of his team members who scoped the work the week before to see if he knew what was going on. Previous guy I'd met was surprised by what I told him, so he contacted Bryan on my behalf (who I believe had blocked my number until then). Only then did I get a text from Bryan saying the money would be returned. Previous guy agreed to help me out since I am now down supplies, significant time, and I have work to undo and fix. He makes a plan to come today, 4 days later, now pushing my timeline to the very last minute. But I at least have someone coming who I've met, so I turn down two other bids to start the work the past few days. He's supposed to come at 6am, so my family and I move around our schedules to make sure the home is available and our baby is out of the house earlier than usual. I get no replies to texts or emails until 10am, when I try calling from my husband's phone (showing this guy had also blocked my number - evidently a normal practice for Bryan and his team). Previous guy answers and says Bryan threatened to sue him if he worked with me. So instead of telling me he couldn't come he just ghosted. Again, seems to be common practice here. So now I'm even further behind, still have bad work that needs to be fixed, supplies that need to be replaced, and two deposits being held with no communication from Bryan for 4 days. I can assure everyone I have been nothing but professional in all of my correspondence and given these people no reason to behave so childishly and unprofessionally. Will keep you updated after I take Bryan to court.

Set up appointment a week in advance and on day of service one one showed. Called Dan Achmar the…read moreowner I believe, and he claims he had to bump me for another job. He didn't apologize or offer to reschedule. When I got upset he questioned my sexuality and hung up phone. Real professional. Do not do business with these clowns. I guarantee you will regret.

***Specials thanks to Dan Achmar (Director of Operations) who called and came to my home with the…read moreteam. Special thanks and gratitude to the amazing men, Arron and Andrew, who set up the drying and dehumidifier equipment, tore down contaminated drywall and disinfected my home. Also, the two men who picked up the equipment once drying was completed. I recently had a flood in my condo unit caused by a broken toilet ring on the third floor. On the first day the flood of sewage water through their floor and damaged the second floor unit ceiling. The water was not shut off, no plumber was called, toilets continued to be used. I was not notified or asked if my unit was ok. The next day, the third floor owner flushed the toilet and left the building. The second floor was again destroyed bathroom and continued down through my first floor master and guest bathrooms ceilings walls and floors and my ground unit below. I own a duplex down. It continued down and damaged one of my ground level bedrooms, doorway and hallway walls and ceilings. My home had just had a remodel and was ready to be placed on the market for sale. An unfortunate, understandable accident, followed by apathy, led to an avoidable, expensive continuation of damages to 2 additional units. My advice and on their website, first try to contain and lessen damage, turn off the buildings main water source, call your insurance, file a claim and make sure you can call a restoration company before an adjuster comes. My insurance company encouraged me to call a restoration service immediately. My advice, take pictures, contemporaneous notes and if you can safely clean up any water to prevent further damage, do so. Do not keep infected items and continue a list of damaged items.My adjuster told me to be careful and throw out infected items. My real estate agent and many insurance companies recommend ServicesMaster Restore. They were wonderful. Courteous, compassionate and their work was completed well and way faster than I had expected. They checked back with me by phone and site visits. They were able to educate me and answer all my questions. My bill from them was sent to my adjuster. I did not have to pay them at the time of service. It was a huge relief. Again, this company comes highly recommended and I add my recommendation to the list!

I hired this business located at 924 Ogden Ave. Lisle, IL 60532 and I am very unhappy with the…read moreresults and when the man in charge started yelling at me on the phone, I hung up. First, I was told he would be at my condo at a certain time to give me estimate and when he didn't show up, I called and when he called me back he said he didn't know anything about it. He finally came out and we went over what I wanted done and I asked him to email me the estimate. After a week of not receiving anything, we called him and he said there was a problem with the email, but he gave us a quote over the phone. $3700 to clean a 1 bedroom condo and seal the floors. We never did get a copy of the estimate. We needed it done right away and did not have time to look for other estimates so we hired him. On the morning they showed up to clean, we went over what I wanted done again. He did not even do most of it and what he did do was not done properly. Further more, 2 recliners and a coffee table were just piled on top of my sofa and a kitchen table was put on top of my desk. I had to get help putting them back where they belong. A necklace is missing. Things were unplugged and furniture put back against the walls so I had to pull out the furniture just to plug things back in. For $3700 this place should have been spotless but instead all they did was as little as possible in my opinion. The arrived at 8:50am and left at 4:50pm, exactly 8 hours. While talking to who I think is the owner, Bill, about getting some of our money back, he started yelling so I hung up. I don't want to go to court over this and I do not want him coming back to redo the job because of the major inconvenience and having to leave my house for 3 days because of the odor from whatever they did, plus his attitude. Below is a partial list of the issues in addition to the ones stated above. 1. Seal the sub floor. I can still see stains because it was put on so thin. Instead of scraping off leftover carpet padding like I was told they would do, they just sealed right over it. What they did do is already chipping off. 2. Carpet strips. Some were removed, some were just sealed over. 3. Windows not even touched. 4. Other areas completely ignored, including mold issues. 5. Ceiling wasn't even touched. 6. I was charged, according to a detailed bill we asked for, to clean inside cabinets. Not even touched. 7. Bathroom closet had things moved around, but it does not look like they cleaned anything. At the very least, they may have cleaned the front part of a few shelves. 8. Shower curtain and other items removed without my knowledge or consent. 9. Inside of stove cleaned despite me telling him not to because I was going to throw it out. 10. Microwave has some kind of grey stuff in it. It's dirtier than before they came in. Etc.

Had flooding in house, didn't know where to start for clean up, called service master in lisle…read more They did great job and very reasonable. Professional at the highest from quote to clean up and putting things back. Hopefully never have to go through that but if I do I know who to call. Thank you Service Master, truly you are the best!!

tore the finished basement apart in areas that had no water damage, tore out custom cabinets,…read moredamaged washing machine while trying to move it, scratched furniture, damaged other items in finished basement and had to stop them from ripping out wetbar and cabinets. They were the first to be paid by the insurance company..in full while I am still fighting with the insurance to pay the damages. It took me 15 months to put the place back together.

We hired ServPro to clean an apt we owned in Portage Park, Chicago. The renter was a heavy smoker…read moreand wasn't the best housekeeper. Mike from ServPro was incredibly quick to respond to our inquiry, we him and his team at the apt, we went through and let them know what needed deep cleaning and they even disposed of some items left by the tenant. Mario was the team leader and he was extremely responsive and let us know how the progress was going. When we checking in to see the progress, the ozonator they used completely removed the cigarette smoke smell. From ceiling to floors - the team cleaned everything and made the unit look and smell brand new. We HIGHLY recommend working with Mike and Mario's team. They quoted us a fair price and that was the price we paid - no hidden fees. We were 1000% happy with their work.

Based on a 1-1 visit with the owner (Brad) and follow up conversations, I am planning to utilize…read moreBDK for several small and medium sized home projects that will include carpentry work and tile installation, as well as restoring my deck and a few other things. So, my story is that I am a single home owner and I have a lot of little to-do's and I want 1 single source as my go-to. I was skeptical that BDK would actually want to take on my small jobs and to my surprise, Brad and I were able to work out a pricing and work arrangement that will allow me to get things done on my budget and timeline. I am impressed with Brad and his business acumen, and while I have not had any work done yet, I trust that all will go well and that I will update my review to 5 stars. You know, with all the online resources it is actually harder than ever to find a contractor who is willing to do little things. I have emailed and talked to a half dozen contractors who want to charge a lot for minimal jobs. Finding a contractor of quality whom I can trust is a big undertaking, so I feel so good going into this relationship with BDK.

Absolutely terrible service I had a cleaning scheduled for…read more2:00 pm Nov 23rd They cancelled it because they were over booked Not my problem

Disappointed with quality of service…read more I had appointment set up for May 18. Originally set up for 11:00am. Texted in morning and pushed back to 12:45pm. Arrived up at 1:30pm. I went back to work an came home to find 3 windows screens were not replaced and 1 was broken. The higher windows (2nd floor) were not really cleaned and showed a lot of streaking. Looking back I should have postponed a Friday afternoon window cleaning. In fairness to Jarvis and team my initial check did not clear but I paid immediately via credit card. I was hoping to get as good or better service as a repeat customer, but sadly did not get the thoroughness of work I wanted. Would not recommend because of lack of quality of work

I had Smudge Free back again this year. Good work and fair price. Jarvis and his team again did a…read moregreat job of power washing our two story house. They had a couple of tough areas to clean, but stayed with it until I was satisfied. I liked that the technicians worked with me until I was happy with their work. They had the chemicals and techniques to get my house ready for painting. Actually the house looked so good it looked as though it had just been painted.