When Blo first opened ~ they were the hottest, trendiest concept in town!! We were one of their first customers and it was nearly impossible to get in. Blo had many talented stylists, this location was always busy, and the customer service was out of this world -- amazing!!!
Those experiences and that reputation lead me to believe that Blo was still the best place in town for getting your hair styled ... until I read their reviews (not just Yelp reviews)!! Honestly, I was worried about returning but I decided to see for myself.
Long story short, I recently had major surgery. My daughter (the one I took here many times) suggested that since my hair is so long (and no one at home could help me with it) why not make an appointment with Blo. What a great idea!! She encouraged me to get a wash + head massage + blow out + simple style. I thought this would make for a nice treat for myself, easy and super relaxing. My daughter booked the appointment under her name and offered to pay for it.
That appointment was wonderful. It was a simple no fuss appointment. I felt so much better, in fact, I tipped the stylist 50% of my bill to show my appreciation for being so patient with me. I was in a lot of pain and moving slowly but she worked with me. Since my experience was so positive, I decided to book another appointment, and if that appointment went well, I was interested in buying a membership so I could continue getting my hair done because my recovery time is one year. This was a perfect solution for my situation.
My next appointment was a week later, on a Saturday, scheduled for 3pm. I was 30 minutes late for that appointment, all the excuses aside, yes, I admit I was late. My daughter tried calling on my behalf (she's a young girl trying to help me) -- but all they could point out was that I would be charged the "no cancelation fee" because I was a no show, they argued that they couldn't fit me in, acted like the landline was distorted and then the call was dropped (my daughter says they hung up on her). My daughter tried calling back, but they wouldn't answer. That was so intentional and unprofessional.
All excuses aside, I was running late because the girl who colored my hair was running late. This made me late for this appointment. Nonetheless, my husband drove me there anyway with wet hair, so I could step in and see if they would work for me.
I stepped in, three of them were huddled together behind the front desk, engaged in a personal conversation. Blo was empty!!! on a Saturday, not one client in a chair. They knew exactly who I was. I politely and profusely apologized for being late. I was standing there in pain, with dripping wet hair from my last appointment, and asked what they could do for me. They offered to either wash my hair and send me on my way or blow dry my hair (in my current circumstance) to my natural hair which dries frizzy. They knew no client would accept either of those options (much less pay for it).
There were no clients in the building, no one waiting for an appointment, and only one stylist on a Saturday afternoon. I asked when was the next client coming in? They said at 4pm, and they were booked for the rest of the evening. BUT there was 30 minutes left on the clock before that next client came in, so I tried to negotiate for a quick rinse and a simple round brush to dry my hair straight. I know for a fact it can be done in 20 minutes because I can do it myself within that time -- but they said no. It was bluntly obvious that they didn't want to try, period.
At that moment I realized they have a system that works in their favor. If a client is late, even if they have time to squeeze you in, they can refuse to work with you because they can. Why work when you don't have to. There was no manager to talk to because if there were I guarantee you they would have found a way to put me in a chair (I would have been happy to pay the no-show fee + the appointment + tip). $$$
This location desperately needs to rebuild its client base, they need money coming in or they are not going to make it. Nowadays this service is offered in many salons. There is too much competition for Blo to treat people like this. I was in tears. They had zero compassion for me!
The franchise owner is no longer invested in this location anymore or this wouldn't be happening. There is no management to speak to or contact. The quality control and customer service is gone! If your appointment is very important to you go somewhere else because if you are one minute late they will not work with you. The reputation they once had no longer matches who they are today.
Please read the recent reviews -- it's all true. I'm sure the positive reviews are true, but you're more likely to experience those bad reviews. I'm proof that I had one good experience and one bad experience. But losing me as a loyal customer (I almost bought a membership) meant nothing to them. read more