Let me start out by saying, I absolutely love Blaze Pizza. I go to the restaurant 2-3times per week. I am on the email chain, I take pride in having full blown Conversations with Blaze pizza on Twitter about how much I love their pizza. I just celebrated a Birthday and was gifted a gift card for blaze pizza because everyone who knows me, knows I go hard for Blaze. This location, the Brea Mall location, is the closest Blaze pizza to me. But I find myself going the extra 2 miles out of my way to go to another location because this Blaze is just so stingy with their toppings. On multiple occasions I have had to ask 2 and 3 times for toppings or more if the same toppings. Many times, I have noticed the pizza artist being reprimanded by their manager, and the artist responding that's how she asked for it to be.
On October 7th, I was forced to go to this location as my family wanted to eat in the Brea mall food court. I found myself having to beg for toppings yet again. Once I got to the register, I asked the cashier why they are so stingy with toppings, did it come down from their manager? Everyone in earshot stopped what they were doing and looked at me. The cashier said no, the request to be stingy with toppings came down from corporate. I told her that was funny because Ive been to all of the blaze locations in Orange County and none of them are as strict as this location. She said again that the request came from corporate. I let it go. Later when I came back to pick up my pizza, the same cashier asked me if I asked for extra sauce and i said yes. She then showed me my pizza, all of the toppings had been pushed over to one side of the pizza as if it had "fell" or been dropped. She asked me if that was okay...HELL NO it wasn't but I wasn't in the mood to fuss. Plus, I didn't pay for the pizza, I used my Birthday gift card so, I just said yes. Then their manager, the same one i had seen reprimanding them for putting too many toppings on a pizza saw my pizza and immediately told them to make a new one. The cashier said I said i was ok with it. She looked at the pizza knowing it was way below Blaze's standards and did her best to plate it so that most of the toppings moved back in place. I was so pissed off that these workers were trying to "teach me a lesson" about toppings that I tweeted to blaze pizza. However, I thought better of making a yelp review because I wasn't sure if I was over reacting. I went 10 days without going to blaze. Maybe I needed a break. But today, I was jonesing for it and decided to stop by the La Habra location to finish out my gift card. I ordered my pizza as usual, they were not stingy with the toppings, they cooked it perfectly, and it came out looking delicious. In fact it tasted delicious. I wasn't exaggerating. The Brea Mall Blaze Pizza location is stingy with toppings and needs to work on their customer service skills. I missed 10 days, thats at least 3 trips to blaze because the workers and manager at this location dont understand the meaning of "Build Your Own". I will never return to this location again which is disappointing as they are the closest location to my house read more