Do not go here. The owner/manager installed a faulty transmission and lied to me about it. After 18…read moredays of my car being in their shop and 2 different bills to fix my car, my car still didn't run correctly. I was told by the owner that I needed a new transmission, and then once that was installed, he reluctantly remembered or realized that new wiring was needed, which would have been easy when the transmission was going in, but it would be another large bill since everything was already assembled. After I finally got the car back after 18 days, it was not shifting properly, it was shifting slowly and clunkily. I brought it back, left it with them for 3 days, and they called me up and said everything was fine and they couldn't detect anything was wrong. I picked it up, drove it; there were the same problems. I drove it back. I sat with the owner and drove with him in it and pointed out what I was feeling and hearing. He said during this drive, "Oh, that's completely normal." Then he said, "Oh, I think you're imagining it. You're looking for something to be wrong," and then he said, "Well, it should go away in a week because it is still calibrating." So it went from "nothing is wrong" to "that is normal" to "wait a week for it to be better" in the same day with this owner. I waited a week; it did not fix itself, so I called Corporate to have another AAMCO check/inspect it since I knew I could not trust the Hawthorn owner/manager since he literally lied to my face as the car was running. They sent me to another AAMCO run by a different franchise who test drove it, inspected the transmission, and told me instantly he knew things were wrong. He wrote a report with pictures to Corporate. He had also told me what was listed on my bill from AAMCO Hawthorn did not match up to what seemed to be done in the car and some of the "Fixes" did not seem to make sense. I think he knew I got scammed. The report was sent to AAMCO corporate to be reviewed by an Expert Technician. Though Corporate never gave me the exact report from the Expert Technician, a week and a half later, they sent him a new transmission to be installed in my car at the NEW AAMCO, not AAMCO Hawthorn. This wound up being a 7-week ordeal. The new manager Corporate sent me to was honest and trustworthy. Don't go to this AAMCO. There's a huge amount of unprofessionalism; nobody is in a uniform or AAMCO clothes. The place was dirty with a kitchen counter/table in the lobby with opened condiments on it and plastic utensils on the ground. The Manager is only sometimes on site. They never took my email or sent me any email confirmations. They bill they send you closes after you pay it and you can't review it. The Manager/Owner asked me to pay cash for the 2nd bill. Communication was awful. It was always "it is about to be done" and I wouldn't hear from them for three days. The owner called from his personal cell to discuss billing, so none of the calls were recorded. I think he thought he could take advantage of me because I was a one-time customer. I paid way too much for work that was not properly done for a defective transmission that was installed, and then the owner lied to my face about it. Go somewhere else.

STAY AWAY AT ALL COSTS! I had originally brought my car in for a code u100 (Lost Communication with…read moreECM/PCM). I was told I needed a new transmission which ran me about $6000. After the car being in the shop over a week I called an asked for updates on my car and they had told me they were waiting on parts to arrive. After a little over 2 weeks they had updated me that there was water in the trunk and that this damaged the communication from the ECM to transmission. Finally 3 weeks in and learned the ECM needed to be replaced an extra $1200. From my perspective it seems they did not diagnose the car issue properly and we're not the least bit understanding of my frustration. On top of the situation both the lady at the front desk and the shop owner were not easy to deal with and at times rude to me. After over a month of having my car I finally picked up the car and everything in my glove compartment and center console was left on the passenger seat. On top of that I was given back a broken key fob. AVOID THIS SHOP AT ALL COSTS. NOTHING BUT A HEADACHE AND DECEITFUL BUSINESS PRACTICES.

370z built transmission Car is currently at 600whp, IPT…read morebuilt my transmission & rated it for 700-800hp. Unfortunately, the transmission failed after 8,000 miles and 10 months. Initially, they were reluctant to repair it, despite it being covered by their one-year warranty. They intentionally delayed the repair for three months to let it fall outside the warranty period. A month later, it failed again, and they refused to take any action since it was beyond the "one-year warranty. They wouldn't answer my calls unless I called from a blocked number. Overall, I spent about $6,200 to only get about 10,000 miles from it. I am dissatisfied with my purchase. Their company should aim to build long-term relationships with clients. Mistakes and complaints are inevitable in any business, but how you handle these situations defines the quality of your work.

Terrible. Do not use this company. I had them build a Seat5 for my 05 subaru xt. It took 4 months…read more I send them my tranny to build. My shop had to ship it back to them twice and they had to ship out defective or improperly installed parts 3 times. My shop had to pull and reinstall the tranny 3 times. John would not answer his phone or email in a timely manner. I am stuck with a $7000 lemon. It causes problems with the 4x4 system and does not shift well. My shop tried everything to get it fixed right. IPT had responses like they had to go to an inferior part, broken wires on the rebuild, not replacing sensors, no build sheet. They finally paid my shop for the extra work $1000 when they asked for more. I got nothing from them. I asked for a partial refund so I could take it to a local shop to see if they could fix it. They refused to answer me. NOTHING. BAD PRODUCT, CUSTOMER SERVICE.

Tried to fix my vette Transmission, cost a bit more then $800,it was good for two say .it started…read moremaking noise. I brought it back they said there's nothing they can do. Out $800 and it's worst. Place was sold sucks now. Stay away

Chris and the team are literally ALLSTARS. I have been going to this business for years servicing…read moreour business fleet and several personal cars. They are knowledgeable, trustworthy, and will give you the peace of mind when you run into a major repair. I also use them for maintenance along with some other major driveline work like axle rebuilds & transfer cases. There is NO OTHER OPTION for me and I am thankful for this team of professionals. Highly recommend!!! - Jayson A.

I didnt like the mechanics attitude with me. He seemed upset because i didnt like his price and…read morewanted a second opinion before i went with his.

Vincent is very nice mechanic he changed my head lights bulbs he put the oem bulbs i stop by just…read morebefore he was closing he was nice enough to change them for me thanks alot......

Honest and trustworthy!!! Many mechanic shops try to up sell their customers to make more $$$! Not…read morethis place! They truly care about their customers!!! I was told by an automotive service center chain that it would cost over $700 to replace my power steering reservoir and hoses. When I took my car to Hawthorne Auto Lab they charged me very little and fixed the problem without replacing anything! Long story short nothing needed to be replaced just adjusted! I highly recommend this place!

I really wanted to have a good experience here, but unfortunately, it was very frustrating. I…read morebrought my Jeep in for what I thought would be a straightforward repair, but the bill ended up being much higher than expected. Even worse, I had to bring the car back two more times because new issues kept coming up after the initial work. Each visit meant taking time off work and being without a car, which was very stressful. After spending so much time and still not having the problem fixed, I now have to find another shop to get things done right. My car is not old so these occurring issues seemed to start after their work on my car began. I had asked if there was anything else they could do to help with this inconvenience, but they were not willing to work with me. I wouldn't recommend this place if you're looking for reliable service or fair pricing.

Shady business practices and OVER PRICED…read more I came in for an alignment. They said it would be around $200 which I thought was a tad bit higher considering Toyota Would've given me one for 150 but their waitlist was long so I decided to go ahead and book an appointment. There were no calls there were no updates. There was no "hey we found something that price has changed. Would you like us to address it?" I had to do all the calls and they were still mum about the price Reiterating it being about $200. That is until they finished their job on my car and suddenly it shot up to $293 without taxes included. Needless to say, I was shocked at that sticker price and they were less than caring a total shift from prior to that price changed So I guess if you want a $300 alignment no updates no calls. This is the place for you. But I was utterly disgusted at the lack of service lack of care in price stay very far away from this place

If you need your car repaired this place is honest and reliable. I would recommend 1000%read more

Can't say enough good things about this place and the owner Dave! A coworker told me he helped him…read moreout with his Audi after the dealership quoted him a $6,000 repair. So I took my car in (2016 BMW X1) with a transmission warning light. This is after two other mechanics had already looked at it. Dave called me with a recall notice on the shifter. When I went to pick it up he gave me the print out and wouldn't take any money for the Diagnostics he did! And it was just in time because the recall was expiring in May. Honest and knowledgeable. I don't think there are two more important qualities in a mechanic. I will be taking my car back for everything it needs and will recommend him to everybody. Thank you.

I took my truck to this shop last week. No one else was able to fix the problem it was having…read more Thank God the mechanic found the issue... Two previous shops - money spent and nothing. The people were attentive and I would definitely go back. I highly recommend Thank you