rude arrogant, and overall just not a good experience. And they messed up my order so I've been…read moresuffering for months. All the opticians just picking any other

Made an appointment for my son, took him out of school. We were running a few minutes late. I…read morecalled ahead to let them know. We arrived nine minutes late due to traffic. They did not show an appointment with us, even though I showed an appointment confirmation and said because I was 10 minutes late they would not see us. They stalked me with emails to come into the office, but can't accommodate me for arriving a few minutes late due to construction which was more likely due to an unorganized office who lost our appointment.

Doctor was nice and timing was efficient and I don't know if it was because it was a Monday or…read morewhat, but the front staff was not very friendly or helpful. The store is very clean and organized but considering I'm paying for a reoccurring service, I was kind of expecting not to feel like a burden and people's place of work. The colleague that did my vision checkup however was very friendly. Thank you

i had a 3pm appointment that i was checked in for at 3:06. it is now 3:33 and i have to reschedule…read moremy annual eye exam because i have work at 4pm and i figured one hour would be enough time to get this done. i was not taken back for pretesting or acknowledged while i was in the waiting area. i had to ask why it was taking so long and why the woman with the 3:15pm appointment went back before me.(she got there at 3:22) i am extremely frustrated that i have to reschedule MY appointment for their mistake. there better be compensation for this. i am furious

Jen and Rhett run the loveliest shop. They take their time with you like a friend might, giving…read moretheir advice on what works best for your face shape, etc. I ended up buying two pair because they offered an excellent deal. So glad I found them!

I bought very expensive frames and lenses from these people. I got the glasses and could barely see…read moreout of them. They stated repeatedly to come back anytime once I had a new script and they'd replace the lenses free of charge. "No time limit" he said. I sent a new, updated script by email some time ago and no one ever got back to me. (I wear contacts most of the time as I have severe myopia plus astigmatism.) I've just now updated the script and called to follow up on the original offer. I do not live close to their locations and was just calling as a heads-up. Guess I got the wrong person on the phone because suddenly there's a time limit and they won't honor the stated policy.

I needed to find a new doctor for a routine eye exam and after reading very positive reviews for…read morePinnacle Eye Care I decided to make an appointment. I am so glad I did! Based on my examination that was extremely thorough, professional and done with state of the art equipment, I consider my previous check ups for glasses a joke! I immediately scheduled an appointment for my husband who is a diabetic. Dr.Savochka gets my highest recommendation . The facility is also very clean and comfortable with a good selection of glasses at a reasonable cost when compared to some other frame stores.

I have been a client at Pinnacle for the last 3-4 years and I have been VERY satisfied as a…read morecustomer since day one. The environment is clean and well kempt. The staff is extremely personable and helpful (positive customer service experiences are VERY important to me), and Pinnacle's entire staff go above and beyond to help make each visit a very enjoyable one. Dr. Savochka is THE BEST. He always takes his time and is willing to answer any and all questions -- I never feel rushed (big plus). He is professional, easy to talk to/interact with, and is very knowledgeable. I would absolutely recommend -- I wish I found Pinnacle sooner! The end-to-end customer experience is easily five stars - six if I could!

I have been a patient of Michael Allodoli for over 15 years. I travel a lot and so on occasion, I…read morehave used other eye care center. Each every time I go to Broomall Eye care, I get the right prescription! This may sound obvious; but trust me, I have had many bad experiences on the road. Recently, my wife came along for my visit. Dr A also looked at her eyes to see what he could diagnose. My wife has had eye trouble for years astigmatisms, retina/macula problems. Dr A advised her to see a cataract surgeon as he thought there was no other damage that he could assess. Long story short, my wife went to a recommended specialist and she now sees better than she has in many years. Dr A is a great Dr. I highly recommend his services. Unassuming, quiet and humble but very professional and knowledgable. Great Dr! And, yes, my glasses are the right prescription and work great!

This was such a relief I had multiple cast Iron chips lodged in my eye from a grinder and he was…read moreable to get them out quickly and painlessly I went here for the mere fact it was the only place open after work but I'm glad I did I was ready for work the next day when I could have gone blind. I really felt like it was a human to human experience and not just a business transaction I can't thank him enough sometimes people show that there is still good in this world

My glasses were broken. Matt McMasters fixed them. Michelle Casey was extremely helpful. I…read morereceived great service.

dont waste your time and your money there for the prescription will be wrong and the clientele are…read morenot professional and are very arrogant and rude and the optometrists there always are wrong and try to upsell glasses you dont need etc. go elsewhere its worth it and less hassles! marguerite whom didnt get treated sweet!!!

Karl is legend i would be blind without him and he was the only one that actually offered to help…read moreme out, the other americas best were so uptight about my situation but karl came through and understood my situation cause it happens to everyone

I have been wearing glasses since I was 7 years old, so that's 60+ years. (Yes, I am older, but I…read moream not a cranky old lady!) Thus, I have a lot of experience buying glasses. My husband needed glasses, so we were planning to buy him 2 pair: regular glasses and prescription sunglasses. This America's Best in Granite Run was the absolute WORST experience I've ever had buying glasses. We looked around for a while and picked out frames we liked and took them to a young woman who was sitting at a table messing around with some paperwork. (There was no one else in the store, either customer or employee.) She told us she was not the optician. I asked if we could see the optician and she responded that the optician was in a meeting in the back. I asked if she'd tell the optician we were there. We waited ten or fifteen minutes without any acknowledgement and then I said to my husband, this is insulting, let's go. So I told the young woman we were leaving, and she said "fine." As we approached the door, an older woman came out, looking angry and hostile. I asked her if she was the optician. She said yes, but she's in a meeting, what did we want? I said, we wanted two pairs of glasses, when is your meeting over? She said, I don't know. I said, well, it's pretty insulting to sit here for ten or fifteen minutes waiting. She replied, don't exaggerate, you've only been here for five minutes. I said, I am not exaggerating, and besides, who schedules a meeting in a retail establishment for the middle of the day?? (It was about 130pm.) She said, I do, I'm the general manager for all the stores in this area. My husband and I were pretty fed up, so I said, I don't see us getting glasses here, so we're leaving. She responded by waving her hand toward the door and said, OK, go. I said, whatever happened to the customer is always right? She said, it's not true, the customer is not right very often. We left and drove up Baltimore Pike to the Lenscrafters in Springfield, and the difference was like night and day. There were three employees on site, and they couldn't have been nicer. The atmosphere was friendly and welcoming. I can't comment on the prices because both my husband and I have complicated prescriptions and we wear our glasses all day, every day, so we don't complain too much. I figure if they come in between $500 and $800 per pair, that's OK. I had already bought new glasses at the optometrist I saw, but we ordered two pair for my husband at the Lenscrafters, for a total of about $1200. America's Best lost that sale solely due to the rudeness of their so-called manager. There are a lot of opticians in the Media/Granite Run/Springfield area. There's no reason to go to this store.

The name sounds a little haughty. Main Line Optical…read more Kind of conjures visions of people in bespoke Zegna clothes, wearing Piaget chronographs, double parking their Bentley Roadsters on Lancaster Avenue, while they pick-up their diamond-encrusted , platinum sun glasses for the flight to West Palm. But, only if you haven't been there. When you walk through the door of the iconic Ardmore storefront, you are made to feel instantly welcome, thanks to the attentive, skilled staff. It's also a great sign when the Boss is there to greet you, warmly, as well. Rich, the owner/operator, who has been dedicated to serving people in this community since the 1980's, is an absolute treasure. He is honest, ethical, has a kaleidoscopic understanding of the optical industry and a deep concern for the customer's needs. There are psychiatrists and bartenders who could learn a lot about successfully interacting with their clientele from Rich. His pricing is more than fair, Especially, given the quality of the products and the value of the service that he and his team provide. I cannot tell you how many times that I have had a mishap ( meaning my fault ) with the stylish, durable glasses that I have purchased from Rich and when I have returned to the store for repairs, he has never once charged me. I believe that any successful retail enterprise is based on relationships between merchant and customer, in addition to the products and services provided. I will take Rich's word and his handshake over 50 warranties from most any other optical company with which I had done business before I came to Main Line Optical for the first time, about 25 years ago. So what's in a name? Not much. What's inside when you enter Main Line Optical? A great customer experience predicated on personal, ethical service, quality products and people you trust with something as important as your vision.

I have gone to Dr Scott Page for over 20 years with professional and excellent service from him…read moreand his staff.

I've had nothing but a positive experience with visionary eyewear! Bob is incredible helpful and…read morenice. The Dr was also very knowledgeable. I've had glasses/contacts for the past 15 years and he still teaches me things I didn't know. I'll never go anywhere else because the staff are such good people and the only ones I trust

I had a great experience at this place today. I had received a rushed eye exam from another…read morelocation earlier in the day that left me concerned about my prescription. I noticed this unassuming shop on my way to my chiropractor and thought I'd see if they could help me out. They could not have been friendlier. I received a second eye exam from them. It was a night and day difference. The optometrist took her time and really made sure the prescription was right. While the other place relied on machines to tell them what to do, these people were old school in their approach and highly skilled. They had a good selection of high quality frames and provided great service at every step. If you want to make sure you're dealing with real professionals, Visionary Eyewear is a great choice. I don't normally write reviews, but this is one of those places you could walk by without even noticing and it was one of my better eye care experiences.

Can't safe enough about Catando Vision. First time patient. From beginning to end it was a first…read moreclass experience! The entire team is fantastic!

Dr. Catando is the ONLY PERSON I let look into my eyes. I have never gone anywhere else…read more Pros: Staff is very welcoming and friendly. They try to help you in any way they can. Dr. Catando is a people person!!! He will talk to you all day if he could. ++ more ! Cons: Expensive but you can't put a price tag on great service and people able to see.