I heard that the food at this restaurant was good, so I decided to give it a try for the first time. Overall, the food and atmosphere were pretty good. However, there was one thing I really didn't like, and unfortunately, it was enough to make me never want to come back again: the attitude of one of the male servers.
He was a man with korean flag tattoo on his arm, and he had an obvious look on his face that made it seem like he didn't want to be at work. I've worked in the restaurant industry for many years myself, so I know what basic customer service should look like. When a customer speaks to you or makes a request, the least you can do is look at the customer and respond to them. Instead, this server wouldn't even look at me whenever i asked for something. He would just slightly nod his head as if he couldn't be bothered to respond properly.
I went to the restaurant hoping to enjoy a good meal, but I left feeling irritated and disappointed. Because of that one employee, I have absolutely no desire to return.
People go to restaurants and spend their hard-earned money because they are looking for places they can enjoy and come back to. But no matter how good the food or atmosphere is, if the customer service is terrible, customers simply won't want to return.
There are countless restaurants in New York. In other words, customers have plenty of other choices. I would much rather spend a little more money at a restaurant where I can have a pleasant experience than spend even one dollar at a place where customers are treated with that kind of attitude.
There are dozens of Korean BBQ restaurants in Flushing alone. Among them, there are definitely restaurants that provide much better service for the same amount of money. I would rather spend my money at one of those places.
Restaurant owners and managers need to understand that it can take a long time to turn one customer into a loyal customer, but it only takes one bad experience to make an existing customer leave for good.
No matter how much money an owner spends building and running a restaurant, one employee with a terrible attitude can damage the business very quickly. I sincerely hope the owner or manager of this restaurant understands that.
And if you don't want to work, then don't ruin someone else's business that they spent so much money and effort building. Stay home and sleep instead. Whatever problems or frustrations you may have in your personal life, don't take them out on the customers who are paying your paycheck. read more