Jarrod from AAA was great! He arrived quickly, was very knowledgeable, and made the whole battery replacement process easy and stress-free. He took the time to explain everything and was very patient and helpful. As someone new to the area, I really appreciated how comfortable and taken care of he made me feel. Fast, professional service highly recommend! 5 star service Thanks Jarrod!! read more

20 minutes of a drive but charged for 1.5 hours. It doesn't take 1 hour and 10 minutes to write paper. This location is a scam and fraudulent. read more

Had to send my car to the "tire spa" thanks to a rogue flat, and Black's Towing came through like the only restaurant that actually picks up the phone during the dinner rush. Gary showed up in under 30 minutes at 8am, served up stellar service w a side of humor, and got my car delivered fresh and hot. Tried calling other tow places, but Black's was the only one that actually answers their phone and want your business!! Five stars, would definitely order again! read more

Black's Towing - Towing Near Me - Murrieta, California

I needed a jump today while working at home. The type of crap that happens on a Monday. However, I called my AAA and they sent Jarrod over. This guy was awesome, knowledgeable and polite! Made my day so much better and got me up and running in no time. This guy is exactly the type of employee anyone would be lucky to have. Thanks again Jarrod for helping with my wife's BMW. read more

Was moving , needed a tow quickly since it was the last day to move from one house to another. Didn't mind paying even if it was about a mile away between the two houses we were moving to. Called them directly and fortunately they told me I didn't have to pay if I already have AAA and do it through them. Did so and fortunately got blacks towing. Took a little under 45 min to arrive but the tow was swift and without a problem. Forgot the drivers name but even though our car couldn't get put into neutral he was able to get it on and off the bed with no problem. Smooth service, thankful. read more

Black's Towing - Towing Near Me - Murrieta, California

I've used them before. The interaction while requiring their business, through AAA, was professional enough, and I do not remember if they were worth it or not (price wise) but, admittedly, prior to this interaction, I would have used them again. However, It was their professionalism outside of our contract that was completely inappropriate. Inappropriate enough for me to file a report with the police department, as well as with AAA. Though I know full well nothing will come of it. On one of my regular routes, driving down Jefferson, the towing truck pulled up next to me. At first, I thought the driver was trying to catch my attention, or catch my eye. I had been behind him prior, but had made my way in front of him. (Several minutes prior to this encounter, the truck, along with the rest of the traffic we were in, was in the same group, trucks are hard to miss) as far as I know, there would not have been a reason for the road rage, if this was that. However, I, after turning towards him, realized he was being angry and aggressive. He was hanging of his car window, almost mocking me, (as I sang to the radio). I turned the radio up, and looked away, but he persisted. He continued to make aggressive and inappropriate gestures towards me. He maneuvered his vehicle to be behind me at one point, even after using his right turn signal. Up until then, I had been led to believe the encounter was almost over. When it wasn't I called into the office in a panic, trying to figure out what was going on. I will admit to screaming and cursing. It was my first interaction with such an aggressive type of man, one I have only had the pleasure to read about in horror stories and see in movies. This guy makes the back of your hair stand up.. I use the word inappropriate, but there isn't a word for this type of behavior. She, the woman on the phone, did not believe the driver was in the wrong, or had done anything wrong, and she did not even know who it was I was speaking of yet, but the woman on the phone called me a liar, and hung up. I called back with the plate number after I pulled over, and told her I was calling the cops. I don't know who ended that call, but I didn't care. I called the police. The officer had already been made informed by the blacks of my pending call. He had already spoken to them. Now, I'm not sure exactly what he thought I did to him, to deserve what he did to me. I'm not sure why a company would stand by a man who would want to instill fear into any driver, especially a woman anyway. Nor would continue to employ a driver who clearly needs to work on his rage. My complaints went unheard with them, and that's ok. I hope I was wrong about that man. I hope I got the wrong impression of him, but hope is sometimes all we have.. I hope even more that he reflects on what THAT type of behavior could come across as..... TERRIFYING TO WOMEN.... The question is, why.. why would he want to instill this type of fear? Does he feel good about it? What did I do to deserve all of that? Ask him. I did express my worry here, I need too. I would not be doing my duty to women, one's who are looking for a service they can count on, a service without fear, if I did not. My takeaway from the experience is: 1. Drivers should be respectful at all times, as they are a representation of your company, as well as AAA. 2. All employees, especially Drivers, should undergo sexual harassment education, and perhaps gender sensitivity education. 3. Documentation should be occurring, in case a pattern develops(ed), with this, or any other employee. Please document this in HIS employee records. 4. Videos focusing on the drivers face would keep them a bit more honest, had a video seen his face during this encounter, I have no doubts that I would be holding an apology, while he was either fired or reprimanded for such a distasteful encounter. 5. Training videos for complaints will help with customer service. Your phone operator should be able to handle panic. Calls for tows happen under stressful conditions. Understanding calms a situation. Now I will not be using their business again, the encounter was extremely unprofessional, lacked customer service, and opened up a space that can create an unsafe event in the future. Even more, I was made to feel "dramatic" about the event, so, with as much dramatic flare as I can muster, I leave with this quote from Margaret Atwood: "Men are afraid that women will laugh at them. Women are afraid that men will kill them." Road rage, anger, hate, just a bad day... whatever you call that, it was inappropriate. read more

Black's Towing - Towing Near Me - Murrieta, California

My car had broken down off of "Ynez" near the At Home Superstore and the driver was prompt in getting me hooked up to be dropped at the mechanic. Great service and communication. Will keep there number handy for future reference. Thank You! read more

Fast and amazing .All around A++++ From the call from dispatch to Tommy the driver .. I put myself in a bad situation and Blacks Towing saved the day . Tommy was fast and also knowledgeable along with making me feel safe . read more

I have to say that this has been my first and best experience with a towing company. Tommy was not only very professional, but a very friendly person. I can honestly say if I ever need towing, I will definitely use Black's Towing and I will tell anyone that needs towing your number. read more

Jarrod is the best technician around. Honest, kind and quick to service. Highly recommend!

Every time I need service and get Black's Towing assigned to the call, I get the best service always. Jared came out to the service call tonight and not only was he respectful but funny too. Even the gal's at dispatch have always been great to talk to. Thanks for everything, ya'll! Happy Holidays & stay safe! read more

I called AAA and they sent out Rene with Black's Towing to address a dead battery. Rene arrived on time, was very personable, diagnosed the problem and serviced my battery so I could get to my appointments on time. I replaced the battery because it would not hold a charge. Rene saved the day. Highly recommend, ask for Rene if possible. read more

Great service! I couldn't be more pleased with AAA dispatching them to my rescue! Kramer, the tech, rescued me with a jump. Super nice, professional and gave great advice on battery health.Suggested I replace the 2017 battery he just jumped and to call for replacement. AAA battery was only $20 more and it was installed- so great value there! The next day, tech Michael installed the new battery. He was also super nice and efficient- and fast! Also ran specs on alternator and starter Both dispatchers who called were nice and helpful. Great communication throughout BOTH experiences. They are my 'go to' towing company from now on! read more

Due to a faulty battery, I've had to use Blacks Towing twice in the last couple of weeks. They were sent via my Roadside Assistance. Both times, they exceeded my expectations. I was quoted timelines in the 1 - 2 hour range by Roadside Assistance, but they arrived within 20 minutes max, both times. I had a different driver each time, and they both were professional, prompt, and helpful. Their dispatcher was great too. Very polite and cheerful. I'd use them even if I didn't go through Roadside Assistance. 10/10... read more

Charles is not being honest in the last review he responded to. This happened right in front of me and witnesses. As I said in the previous review, my auto body shop also said it was definitely from the tow company. They won't reply when I ask to get the owner's or manager's information. My car is immaculate and would never have those scratches on it. It's a joke that he says it is road rash. Please be careful if ever thinking of using this company. read more

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I've used Black's towing on several occasions and have found them incredible to work with. Great follow up and communication before and after service. I would highly recommend them! read more

Blacks towing is top notch!! they really take care of your car like it's theirs and they genuinely care i've had the experience of dealing with them on numerous occasions i have AAA and thought they would just send out anybody to help me but not the case so if you're in need of assistance don't hesitate to call Blacks Towing i had a battery issue today and had the pleasure of dealing with J Rod man such a pleasure class act went above and beyond to get me taken care of Thanks J Rod i really appreciate your service read more

Joe was great. My battery died and I called Black's Towing. They did come an hour after the quote, but the service was phenomenal. I don't know a lot about cars, but he explained everything and answered my dumb questions with easy to understand terms and answers. He deserves a raise :). Thank you Joe. read more

Jarrod from Blacks Towing was such a great help. He figured out why I was having issues. The AAA software said my battery was not available because it said my Nissan was a hybrid. My car is not a hybrid. All is well, Jerrod was very professional and nice and I am up and running. Third time is a charm. read more

My car stalled in the left hand lane on the 15 freeway in heavy fast moving traffic at night. There was minimal small shoulder in the center divider due to construction. Where my car was located was poorly lit, extremely dangerous with little room for the tow truck due to construction. Tommy the tow truck driver came to my rescue and also helped me get my vehicle back onto fast moving freeway, then followed me to the nearest gas station. He went above and beyond! It was terrifying for a senior citizen to be broken down on the freeway at night and I was truly grateful to Maria and Tommy from Black's Towing!! It's a very dangerous job but they got me to safety thankfully read more

Absolutely POOR customer service and unprofessional. Never showed up and upon calling to get an update the dispatcher was rude and hung up. If AAA says they're sending this company request another tow company. read more

1/18/2025 got a flat tire in Murrieta on I-15, called AAA and they sent Black's Towing to come to our rescue. So greatful for the quick response, service, professionalism, and support from (AAA, Blacks Towing, and the tow truck driver "Collin" who did a great job.) It all worked out we're back home safe. Thanks again Collin...God bless read more

I can't say enough about Jarrod who was assigned to help me today. So very service oriented and very friendly. I didn't have much of a wait, and would recommend using him through AAA anytime. read more

Auggie or whatever his name is tried to charge me $1,000 to tow my vehicle just 4.5 miles to my home. I was already in a stressful and vulnerable situation, and instead of showing any decency, he attempted to take advantage of me--especially knowing it was during the holidays. I felt exploited and completely disrespected. read more

Tommy was the gentleman who serviced our vehicle. What an excellent experience! Thank you Tommy for saving us when we were stranded in the middle of an in and out line. He was kind, professional and his resourcefulness got us back on the road. I highly recommended this company'. And....Tommy deserves a raise! read more

jarrod helped me open my car super fast ,he was cool and very friendly i hope they send him out again next time i need help THANKS JARROD!! read more

I arranged for tow service through trippe A and Blacks Towing answered the call. They were here in 20 minutes! A gentleman by the name of Eddie was my tech today. He was great personable and went straight to work. In a matter of minutes, my car was on the flatbed and on the road to the mechanis shop. My car arrived safe! Thanks! read more

Black's Towing - Towing Near Me - Murrieta, California

Had one of the techs come out and diagnosed my truck. Issue was with starter and he got a tow truck going right away. Quality 10/10 and service as well. Both techs were great. read more

What a great experience. I think Renee was who gave me a tow. This guy has got skills. Just got my car up on the flatbed like it was nothing. He new the area well and got to my location very quickly. I've had bad experiences in the past, but Black's Towing has got it going on. read more

Hector Garcia with Blacks Towing came out to help me on a battery call today. I had such an amazing experience. Hector was GREAT. Totally competent and great at what he does (Blacks Towing is very fortunate to have him) but also just one of those great likable, willing to help type guys. He personally turned my "not so good" day into honestly a great day. Much respect and appreciation to Hector and Blacks Towing (via AAA)! You guys made my day! 100% satisfied customer we need more guys like Hector! Thanks bud - Jeremy read more

Poor customer service, had a phone conversation with an employee and another with a lady at the counter. Man in the phone was super helpful. There may have been some miscommunication between the man on the phone and I about registered owners coming to get things in the car. I told the lady that the man on the phone told me we could get permission from my dad to get items out of the vehicle and we could do it over the phone (is what I heard). Instead of her taking accountability or apologizing that he said the wrong thing she basically called me a liar by saying "I know he didn't say that because he's been here for 25 years".... Instead of being professional and saying "I apologize if he gave you the wrong information but policy is...etc,etc" She was super unprofessional she should get real training done. 1/5 read more

Tommy was so amazing! Helped me get my car home from a dangerous situation. super caring.

We had a toy hauler with a broken axle. I have AAA RV +200 mile tow option. When I called AAA they said that their card only covered $500 per tow and that I would be responsible for $3500 to be towed 123 miles home. I was so mad that I have been paying extra thinking my Rv was covered. I called Black's and they drove all the was to the Grapevine and towed me back charging less than 1/3 what the thieves at AAA wanted to charge me. Thanks to lack's for looking out for the local residents. read more

Jarrod was amazing...came out for a AAA battery replacement and was very friendly and knowledgeable...excellent service!!!!

Amanda the voice in the office and Tommy the driver where very helpful and attentive - Tommy as a driver impressed everyone who witnessed his expertise of using all of the truck's capabilities. Thank you all read more

I have used blacks tilling many times over the past few years and have been completely satisfied today.Coincidentally, I had to reach out to them for work and they were so fair.Honest and worked with me. It is such a pleasure dealing with them.I truly appreciate all you do!!!! read more

We called for a tow through AAA and Black's dispatched Alberto immediately. He arrived within 20 minutes of the dispatcher's call and was the epitome of professional and kind. He towed us and our car to our mechanic shop but because our mechanic was closed when we arrived, he kindly took us back home. Alberto's professional and kind disposition helped turned a bad summer day into a much better end to our weekend. He truly is an asset to Black's!!! read more

Really had a great experience. Woman in the office was professional yet also nice and friendly . Driver was excellent , arrived quickly and got the tow done quickly and professionally read more

Great service. Came to the middle of nowhere on a Sunday and towed me home for a great price.

Another great response and service always five stars with tech and dispatch Today was Tech first name began with A. read more