A very handsome and well mannered young man assisted me with selecting a new pair of glasses for an…read moreupcoming trip. I found the options to be quality and priced appropriately. The young man also answered all my questions regarding supplemental nutrition I needed to purchase for my trip as well. The store was clean and the staff were friendly. Thank you Scotts Valley Cycle Sport!

I had great service and friendly help at Scott's Valley CycleSport. My Grandson got a used…read moreSpecialized bike and recently learned to ride. The bike gear shift was difficult to adjust. The Service Center took a look, and I explained I'd like to keep the cost down as he's hoping to get a new bike for Christmas. They fixed the problem for a very reasonable price, made my Grandson very happy. Special shoutout to Caleb & Andrew!

Was visiting Santa Cruz with my gravel bike and they quickly helped me sort out an issue with my…read morefront disc brakes. I was told elsewhere I'd have to wait 7 days! The shop demonstrated the expertise to solve the issue in short order. THANK YOU! You saved my visit! Don't waste your time anywhere else!

What an amazing place, was visiting for a race in town and power meter went out. After taking to…read morethree other shops who politely could not help was referred here and right away could feel the difference. Special shout out to Dave for his patience and persistence worked through some options and came up with a solution. You just earned a customer for life and where I will be buying my next bike. Thanks again!

Hi Aaron, thank you for reaching out personally and for acknowledging what happened. I appreciate…read morethe apology and your offer to make things right. Unfortunately, because I needed my bike and had already waited for my scheduled appointment, I had to take it to another bike shop the same day I picked it up from your shop. They were able to take it in right away, complete what I needed, and get me back on the road. My disappointment really wasn't about the software update itself--it was about making an appointment, dropping my bike off as scheduled, and then finding out two days later that it hadn't even been looked at. I had made the appointment specifically so this wouldn't happen. I do appreciate you taking the time to respond and acknowledge the mistake. I hope this experience helps prevent something similar from happening to another customer. I value good customer service, and unfortunately, this experience fell short of that. Thank you again for reaching out.

Absolutely worth the drive over the hill! ‍…read more Driving to Bicycle Trip in Santa Cruz was 100% worth it! After a terrible experience buying my first e-bike at a shop in Santa Clara, walking into Bicycle Trip was such a breath of fresh air. From the moment we arrived, the staff was friendly, welcoming, attentive, and incredibly knowledgeable. They helped us find the perfect e-bike and an electric bike rack , and we felt supported every step of the way. We were so impressed that we even came back to purchase a lock because we completely trusted their recommendations. Their customer rewards points program is another huge bonus--it's a fantastic way to save money! If you're looking for exceptional customer service, honest advice, and a team that genuinely cares about their customers, I can't recommend Bicycle Trip in Santa Cruz enough! We'll definitely be back!

Adam was amazing and helped me with my daughter's e-bike breaks. He was so helpful and polite.read more

this might be good to know Colon some bike shops will not take any electric bikes such as getting…read moreshot a BS a.k.a. another bike shop. Totally understandable but a center has a slightly better plan and that they will accept bikes that are electric just you have to take the battery out of it before you leave it with them. Too many problems with lithium ion batteries, exploding you know? We live in a very mountain bike, happy town here and one of the places that will fix your bike after you wreck it by bombing down Wilder through postboxes and Engleman's loop is a center cycling. They are often backlogged because people wreck the ride and drop them off here. In my experience as of summer 2025 it was about a 10 day wait to get the bike back but my repairs for damaged brakes was under $100 and that seemed reasonable. We also have a sister store over near Ni Marks, which is another great bicycling area the demonstration Forest.

Kind of hit and miss bike shop. I've used them for service a few times over the years and it really…read moredepends on who works on your bike. Sometimes they'll take days to complete a small job and other times it'll be ready shortly. Pricing is high and overall work performance can be questionable.

Such awesome service! Went in today, 30 minutes before closing, because the brakes had gone out on…read moremy E-bike & I was going to drop it off for repairs. Adam looked at it, immediately assessed the problem, fixed it on the spot in a few minutes, and didn't even charge me anything! When does THAT happen?!?

Great bike shop in a great location. Staff always greets me when I enter and super friendly in…read moregeneral. Brought my Cannondale in a couple weeks back and found it needed parts replaced under warranty. They were quick to get the parts in and fitted my bike with the new motor and battery. I've gone on two rides since then and it appears the problem is fixed, so pleased with the outcome. Thanks Mike's Bikes service department!

There is no sign of "no dogs allowed" at the front but they still don't allow dogs. Also after…read moreleashed my dog outside no one really offer me any help after me wandering in the store for 5 mins. Anyway the experience I had is pretty bad and I feel like there should other bike stores that can do much better.

It's a great Bike Shop if you plan on working on your bike immediately after you have them work on…read moreit. Terrible customer service and mechanics. I've had them working on my bike a handful of times here and I end up having to fix they work they are incapable of completing almost every time. Ever since their mechanic Connor left this place become an absolute letdown. Way too much attitude coming from their lead mechanic. I don't know what their deal is, but it's not worth your time. I highly suggest you go to Speed Shop in Aptos or Bicycle Trip on Soquel.

Wow - I just had a really bad experience at ABS. A friend of mine was having issues with a bike…read morethat she had recently purchased there. Even though she used to race road and mountain bikes at the national level, she was nervous about bringing it in because, unfortunately, since she's an older woman, she often gets dismissed and treated with condescension by bike shop mechanics. As a result, she asked me to accompany her since, in addition to also having raced many years, I used to be a bike shop mechanic myself. The way we were treated by the head mechanic (I'm guessing that's who he was) was shockingly bad. He acted like we were two kooks coming in with a rusted-out Walmart bike and refused to answer even the most basic questions. Fortunately, someone else working there saw how poorly we were being treated, spent a couple minutes with us, and diagnosed the problem (which I was able to fix later) - hence the 2 stars instead of 1. I've always shopped at ABS, despite the relatively high prices, because I think it's important to support local bike shops; however, after this experience, it will no longer be a priority.

Bicycle Express got my bicycle back on the road. I had the bottom bracket cups removed and…read morereplaced. The cranks no longer wobble. Thanks Jr. a fast service and a good price.

Went in looking for tires for my bike. They just happen to have exactly what I wanted. Was in the…read morearea for work pulled them up as being close to where I was so stopped in. Very friendly

Want a mountain bike that rides like a Cadillac?…read more And I don't mean like a big boat I mean like a smooth well tuned machine. The bikes cost a pretty penny, but once you ride it you realize why. I'm a life long believer in their products would never change to anyone else after riding theirs. Their main headquarters is fun just to see the birthplace of the greatest bike in the US, but not tons to do there but still worth payinga visit if you're a fan of Santa Cruz bikes. I'll give you all sorts of fun stickers and they have great merch there..

Since having 4 Santa Cuz bikes over the years, it's pretty cool to visit their huge showroom. You…read morecan demo bikes around the store property and down to the trails. Customer service, extremely friendly and super knowledgeable. You pay a hefty price for the bikes and it's clear they're capable to fix anything.

I've had my e-bike serviced there many times. I drop off and pick up later. Repair quality is…read moreexcellent. Highly recommended.

I called in to got bikes and inquired on if they can fix e-bikes with electrical issues…read more I believe the guys name was James. He let me know that is is something he could fix and that he was familiar with the issue. I let him know that we've tested the battery and the issue was with the controller. He let me know that it would be $150 + parts. This guy had my bike for 3.5 weeks before I heard anything from him. When I did hear from him, he let me know that he did not have any luck when contacting the manufacturer on their website and that I needed to pick my bike up immediately or he'd be charging me $25 a day in Storrage fees. I let him know that I need more of a heads up to pick THE BIKE up before he begins charging me $25 a day and I inquired on what website he was attempting to contact for THE BIKE. Apparently this guy had been contacting the wrong website the entire time. I gave him the correct site to contact and he said he'd get back to me. I heard back from him a couple days later again with him, threatening Storrage fees if I didn't come pick it up. He was extremely rude, still charged me $150 for nothing, and charged me $50 because it took me two days to come get the bike. This guy is extremely rude and disrespectful and over charges for his own negligence.