We stopped by for coffee and saw this shop afterwards. We decided to peek in because the kids have…read morebeen wanting new bikes. For an avid bicycling family, this shop has many high end bikes to choose from. They even had Specialty and Woom bicycles in kid sizes. The staff left us alone to explore their shop and admire the bikes before asking if we needed help. They also had clothes and a nice selection of sunglasses. Unfortunately, for the style I liked, they only had the demo left. They offered to ask their other store or order one, but I wouldn't be able to come back for awhile, so I had to sadly decline.

Dan and the crew are the best. We did a full day of e-MTB…read morein the area, and they set us up for a great day of fun.

Since moving to Santa Cruz, Spokesman is my go-to bike shop! Sales and Service are outstanding!read more

I'm just furious. I bought a $2500 e-bike from them a few months ago, went to change out the…read morepedals, and I find the RH pedal won't come off no matter how long of a wrench I use. Yes, I know it is RH threads, I've been changing pedals since before 1975. They effectively made my bike unrideable.

I'm short and I have been looking for an E-bike I can lower the seat down enough to touch the…read moreground. I finally found one at Bicycle Trip and it's even a Peach Beach Cruiser, I love this bike Aaron

My bike needed some adjustment to the air stem and tightening. As i walked in an older gentleman…read morehelped me out. He was super nice and professional. He took my bike back and quickly fixed the air stem and pumped up my tires with full air. When i asked how much i had to pay, he said " dont worry about it. " It was so nice of him that i went ahead and bought couple items. When i looked around at the bikes, it seamed like they only sell high end quality bikes. Good services with quality product is what i like to see. Highly recommend this shop.

this might be good to know Colon some bike shops will not take any electric bikes such as getting…read moreshot a BS a.k.a. another bike shop. Totally understandable but a center has a slightly better plan and that they will accept bikes that are electric just you have to take the battery out of it before you leave it with them. Too many problems with lithium ion batteries, exploding you know? We live in a very mountain bike, happy town here and one of the places that will fix your bike after you wreck it by bombing down Wilder through postboxes and Engleman's loop is a center cycling. They are often backlogged because people wreck the ride and drop them off here. In my experience as of summer 2025 it was about a 10 day wait to get the bike back but my repairs for damaged brakes was under $100 and that seemed reasonable. We also have a sister store over near Ni Marks, which is another great bicycling area the demonstration Forest.

Pretty simple review. I like to buy parts for my bike repairs from local shops when I'm in the…read moremiddle of a repair. I was recently rebuilding a fork., I needed a service kit. They had it in stock at the same price as the cheapest online. I went in, bought the part that day, I installed it and was happy I didn't need to wait for shipping of the parts. The salesperson was polite and efficient. Thanks

Planned a bike ride but got a flat--thankfully Chris at Epicenter Cycling in Aptos was amazing! He…read morehelped me change the flat quickly and got me back on the road in no time. Super friendly and efficient. Thanks, Chris!

Great great great! Staff is so delightfully helpful. Ask Danny in the service department about the…read moreL&S service! All your parts will be squeaky clean!

Great bike shop in a great location. Staff always greets me when I enter and super friendly in…read moregeneral. Brought my Cannondale in a couple weeks back and found it needed parts replaced under warranty. They were quick to get the parts in and fitted my bike with the new motor and battery. I've gone on two rides since then and it appears the problem is fixed, so pleased with the outcome. Thanks Mike's Bikes service department!

The bike shop that all other bike shops should strive to be like! Plus, they originated right here…read morein the Bay Area (Marin County to be exact). The Los Gatos shop is about as beautiful and "cool" as a bike shop could possibly be, and the customer service we experienced here is on par with that. Already impressed upon our first visit here, we were completely won over by Gus, the official (or unofficial) mascot of the store and one of the most handsome, adorable and chill Golden Retrievers you've ever seen! My hubby and I popped in last week to check out a mountain bike that he's been eyeing and reading all about. Clay Walker helped us out and honestly was the most helpful, friendly and personable bike shop employee (actually I think his name tag said GM?) we've ever encountered. He helped my husband with all his questions and even let him take the bike out for a spin. You can tell these guys are passionate about bikes, and they were never pushy either. Meanwhile I walked around the entire store and couldn't believe how immaculate it was, how much great gear and merch they have, and how many different types of bikes they have from all the top brands for all ages and riders. We came back the other day to buy that mountain bike, and again the service and experience was exceptional (seriously, thank you Clay!). I never thought I'd be so excited to go back to a bike shop and I wasn't event the one getting a new bike! Plus we got some more time with Gus which was icing on the cake. Hope that pup gets some extra treats as his sales commission (haha). FYI they offer a couple different 5-year maintenance packages for their bikes as well, so they're always in tip-top shape for all your adventures!

Fantastic customer service. I should have called to double check they had an item I was looking…read morefor. It wasn't on their inventory sheet but they actually searched high and low to double check and in the end found what I needed. I appreciate their friendly help and recommend them.

After a derailleur melt down at the Sea Otter, i swung by my home shop and my part was in and ready…read morewhen i got there. Always great service

I took my bicycle to Bicycle Express thinking I needed a new front tire. Eric quickly identified…read morethe issue and let me know I only needed a new tube, so the repair cost much less than I expected. They also cleaned up my rusty, greasy chain, and the bike looks great now. I've definitely found my go-to bike shop--highly recommend this place!

went in to get my breaks serviced, said it would take 1 hour and ended up waiting for 2 hours and…read more30 minuets. They started working on my bike an hour after I had already been their since they were just talking and not doing their job correctly highly suggest to not go.

Since having 4 Santa Cuz bikes over the years, it's pretty cool to visit their huge showroom. You…read morecan demo bikes around the store property and down to the trails. Customer service, extremely friendly and super knowledgeable. You pay a hefty price for the bikes and it's clear they're capable to fix anything.

High end, home grown in Santa Cruz, California bike company. Excellent mtn bikes, eMtn bikes and…read moreroad bikes with available testing at local dealers and the Santa Cruz factory. Pay attention to the time frame as I was mistaken on the shorter Saturday hours.

I called in to got bikes and inquired on if they can fix e-bikes with electrical issues…read more I believe the guys name was James. He let me know that is is something he could fix and that he was familiar with the issue. I let him know that we've tested the battery and the issue was with the controller. He let me know that it would be $150 + parts. This guy had my bike for 3.5 weeks before I heard anything from him. When I did hear from him, he let me know that he did not have any luck when contacting the manufacturer on their website and that I needed to pick my bike up immediately or he'd be charging me $25 a day in Storrage fees. I let him know that I need more of a heads up to pick THE BIKE up before he begins charging me $25 a day and I inquired on what website he was attempting to contact for THE BIKE. Apparently this guy had been contacting the wrong website the entire time. I gave him the correct site to contact and he said he'd get back to me. I heard back from him a couple days later again with him, threatening Storrage fees if I didn't come pick it up. He was extremely rude, still charged me $150 for nothing, and charged me $50 because it took me two days to come get the bike. This guy is extremely rude and disrespectful and over charges for his own negligence.

I Like Bike Bought…read morea bike off some dude on OfferUp and ofc he swore it was in great shape and ready to roll. Well, obviously, used bike salesman are just as trustworthy as used car salesmen but I digress. Both tires had holes in them and wouldn't hold air, and that's just what we knew of, so I decided we needed to find a good reliable bike shop for these and future repairs, so we turned to Yelp to aid us in our quest. They responded right away with some quotes and just said to drop it off at any time. The fact that they're a short ten-minute drive from our place doesn't hurt, either. Dropped it off for two tube replacements and a basic tuneup, during the course of which they found a shifter was out of sorts and needed replacement. It took about three business days (they have a lot of work and it's a one man show) but the owner is very nice and keeps you up to date with the repair via text, including having you approve any new repairs, as well as the cost. As long as you don't need it tomorrow then I highly recommend "Got Bikes?" for all your bike repair needs.