Kind of hit and miss bike shop. I've used them for service a few times over the years and it really…read moredepends on who works on your bike. Sometimes they'll take days to complete a small job and other times it'll be ready shortly. Pricing is high and overall work performance can be questionable.

Such awesome service! Went in today, 30 minutes before closing, because the brakes had gone out on…read moremy E-bike & I was going to drop it off for repairs. Adam looked at it, immediately assessed the problem, fixed it on the spot in a few minutes, and didn't even charge me anything! When does THAT happen?!?

Trying to get service for an e-bike that you didn't buy from a brick and mortar shop is not the…read moreeasiest of tasks. My review here for Bill's is based on his communication and prompt replies. Even though I wasn't able to get my e-bike serviced(he's been out sick), he was quite helpful by responding promptly to voicemail and text. Prompt communication goes a long way in my books and Bills bike repair will definitely be the first contact whenever I need help again!

Bill is personable, generous, and kind. Takes pride in his work, loves what he does…read more Accommodating and reasonably priced. I'm so glad I found him, am a repeat customer.

Straight forward support doing maintenance on my bike. As someone who wasn't sure how to do it…read moremyself they were *extremely* helpful in doing the work to show me how I can do it. Explanations were clear and not babied while being kind. Cool spot with very reasonable prices.

Everytime I went to the bike church it's been a good experience for me I always found what I am…read morelooking for or someone is better assist me with fixing my bike station and I am most likely to keep going back because of the great service

Want a mountain bike that rides like a Cadillac?…read more And I don't mean like a big boat I mean like a smooth well tuned machine. The bikes cost a pretty penny, but once you ride it you realize why. I'm a life long believer in their products would never change to anyone else after riding theirs. Their main headquarters is fun just to see the birthplace of the greatest bike in the US, but not tons to do there but still worth payinga visit if you're a fan of Santa Cruz bikes. I'll give you all sorts of fun stickers and they have great merch there..

Since having 4 Santa Cuz bikes over the years, it's pretty cool to visit their huge showroom. You…read morecan demo bikes around the store property and down to the trails. Customer service, extremely friendly and super knowledgeable. You pay a hefty price for the bikes and it's clear they're capable to fix anything.

Huge, huge fan of this bike shop. They are, by far, the most knowledgeable people about bikes I've…read moreever met. Aside from being friendly and extremely helpful, they managed to fix my complicated, subtle bike issue for a super reasonable price and reasonable timeline. Will not be going anywhere else aside from here!

I've been going to WC for many years. They do great service and repair at a very reasonable price…read more Their work is excellent and completed in a timely manner.

I put some higher bars on it which required all new cables and housing as the old ones weren't long…read moreenough. Since I'm replacing the cables I'd upgrade the old cantilever brakes with some new v-brakes. I explained to him exactly what I was doing. I was excited. "I just bought a used cannondale and I want to upgrade the brakes from cantilever to v brake" i told him. This would have been a great opportunity for "Jules" to kindly lmk and upsell me on new levers as well. He could have said something like, "well you know you cant use short pull cantilever brake levers with long pull v brakes". I had no idea there was such thing as long and short pull. Anyway so I go home with my new "origin-8" v brakes and cables and housing. Ready to install my new Surly Sunrise handlebars(which i purchased from another shop) and brakes and cables onto my new used Cannondale. I installed everything but the brakes didn't look right. The v brakes seemed to be too tight and looking kinda weird, the booty was all scrunched up. They worked alright but I couldn't get the v brakes to release so I could remove the rims etc. So I decided I should take it to my LBS. I took the bike there. Explained my concern that I may not have adjusted them right and explained to Jules all my concerns about how I didn't think I did it right bc they were so tight I couldn't get them to release to remove the wheel from the bike. This would have been another ideal time for Jules to lmk, "hey ive seen this before, you're not using the right levers for the brakes". But instead he took it in as though they'd be able to fix it no problem instead of saying "no we cant fix it with those brake levers". Sidenote, when I brought it into him I also asked him to do some adjustments on the front and rear derailleur as they were skipping a teeny tiny bit. Mind you I already took the bike for a ride and it worked great but I just wanted it dialed in. The brakes worked. The shifting worked, I just needed it dialed in. Everything was installed and working pretty good when I brought it in, but not perfect. I went in on Friday and paid the shop. I told Jules I said, "this doesn't look any different and i still cant release the brakes to remove the wheels but even worse now". He replied, "why do you want to remove your wheel?". He told me its bc i have short pull levers on long pull brakes. He tried reassuring me and got on the bike in the shop, rode it a few feet, did an endo and said, "hey but they work". So i paid and left. But I couldn't fit it in my car anymore. Before I could still get the front wheel off, but not everything was so tight, I could no longer remove the front wheel. I tried really hard to release the brakes but it didn't work. So I went back in and asked if he could hold the bike and so I could get a vehicle that it fit in. I wasn't sure what to do. So on Tuesday I went in to pick it up with the same car as I wasn't able to find anyone to help me with a larger vehicle. I then realized the only way to get the bike into the car was to undo the bolts holding the cable into place. I brought my Allen wrenches with me and headed into town. I strolled into his shop and as he was wheeling my bike out I nicely asked, "do you think it'd be possible to get a return on the brake Job and without hesitation, before he took his hands off the bike, he quickly made a you turn with the bike and put it up on a bike rack, grabbed his tool and hastily and rudely undid the bolts which held the cables into place on the brakes without any response or any type of reasoning or any dialog whatsoever. I said, "oh cool you're undoing the bolts, I was gonna do that anyway so I could fit it in the car". He was so angry. Some people do all they can to make sure you feel comfortable and satisfied. Not Julian though, he wanted to make sure I was as uncomfortable as possible. Instead of making a situation better, he made it worse. Then he continued to tell me "he usually doesn't do returns on service". He then said he would "unadjust my derailleurs as well as my headset and return all my money". Totally unhinged. I calmly let him know, "no the stem and derailleurs are fine". He was just being plain mean and unhinged by that point. He already undid the brakes. I then let him know that I did some research and my research showed that it was really bad and unsafe to not have long pull levers on linear v brakes. He replied, "yah you gotta have the right parts or it won't work right". Proving he knew the whole time. I went in with working brakes, and left with absolutely no brakes. He had punished me for the return. He retaliated on me. He had no right doing that. Thats not how I brought it to him but he was on a mission to make me feel as uncomfortable and unsafe as possible. He was angry. People make mistakes all the time, its ok. You dont have to punish people bc you make mistakes Jules.

i know all you guys enjoyed my last lovely story about my bike breaking down on me and then the…read morehappy ending of me fixing it and being all dandy. well, happy ending didn't last too long because my bike needed more fixing after feeling like it was going to collapse under me as I cruise down Bay st at 30 mph. I noticed the my wheel had a dip in in. AKA Lumpy Tire. When I'm cruising, my bike is going "Ka-dunkKa-dunkKa-dunk!!!" Not a very pleasant feeling to have when the only thing protecting you from the floor is a little helmet. I brought it to the Bike Co-op where Steve helped me. He took my wheel off and massaged the tire to get it to set straight. It didn't. So we decided the tire was simply too worn out and that I should just buy a new one. So we fitted Rainbow Ram (oh, I named my bike too) with a brand spankin new front tire. But wait! the adventures don't end there! Just the other day, my bike starts squeaking! like a mouse! *eek-ahck-eeeeeaak* Everyone stared at me when I biked around campus. Back to the bike co-op where Steve happened to be the man to help me again :D We pin pointed the problem at the front where the handles were so we took the handle and front fork off. We cleaned it up, re-greased it, and tightened it all together. Voila! no more squeaks! What I love most about the bike co-op as well as the bike church, is that you get to learn about bikes. you know what each part does and you know how you can take care of it in the future. Unless you're a member, they're asking for a $1-2 donation to use their tools. My front tire was $14. They also sell tubes, lights, locks, helmets, spare parts of all kinds. They're open from 11-6 Mon to Fri and the people volunteering there are super super awesome. They are all full time students and not getting paid for the work they do here so don't forget to tip them when you can! You also have the option of leaving your bike behind for a few days so they can fit it themselves if you don't have time to learn how to fix it. It costs more, but it's nowhere near expensive as taking it to a professional bike shop. Please Rainbow Ram, don't break on me again, but if you do, I know exactly where to go.

My U-lock jammed. Nobody on campus was able to help me until I talked to the guys at the Bike…read moreCo-op. Super-nice and helpful!

I've purchased two Ibis bicycles. An Ibis Ripmo and an Ibis Oso. I've never had an issue with…read moreeither bicycle. I have done some upgrades to the Oso. Ibis's customer service is unmatched in the industry. Every time I contact them I receive a message the same day or The next day . I've had technical questions, and they're engineer calls me. Wow! Unheard of. Casey walked me through every technical question and sent pictures walking me through the upgrades For my bicycle . Ibis and Bosch you will not find better customer service.

On 2022 I purchased an Ibis Ripley. By far the best bike I had owned up to that point. Recently had…read morean issue with the frame. It developed a crack in the seat tube . I contacted the Ibis warranty department . After sending the necessary documents and pics I was informed t hat the frame would be warrantied and was given a couple of options. This news literally blew me away. I've been a mountain biker for 30 years and this was the first time a company actually honored their warranty in a decent manner. I want to thank Clay at Ibis for his help in this process and thank the Ibis team for putting out such an awesome mountain bike. . I am a huge Ibis fan and will continue to buy their products. B Lee