To be honest, I'm surprised I'm writing this review, but our experience in our recent visit made it…read moreso we're definitely never returning, and would highly recommend people go elsewhere for their needs. The first time my fiancée and I visited, we were freshly engaged and needed her ring sized a bit smaller (from a 6). We saw that Schmitt had good reviews and it was in our neighborhood, so we paid them a visit. During our first visit, the employees (a young woman and a gentleman who was billed as sort of the "expert" on ring resizing) were very kind to us and worked with us to determine the correct size to go down to on the ring. The gentleman was extremely insistent that we need to go all the way down to a 5 and, despite the fact that my fiancée was honestly and vocally uncomfortable with it, we trusted his expertise (after all, we had gone in seeking advice) and paid to have it resized to a 5. Fast forward almost a year of us convincing ourselves a 5 was the right size, my fiancée is at this point having extreme anxiety about how much effort (and pain) it takes to put on & take off the ring every day, and we decide size 5 is simply too small. While a 5 fits her finger fine once the ring was on, getting it over the last knuckle is difficult and painful, and has been leaving the skin on her knuckle irritated and inflamed. Yes, Schmitt was wrong (and confidently, emphatically wrong), but we understand that nobody is perfect and we were totally willing to trust them again to get it right this time. However, when we visited this time, the energy we were given by the employee who "greeted" us at the door (an older woman with gray hair wearing a ton of jewelry) was immediately hostile. When we explained our situation and that we were hoping to have the ring resized (and obviously willing to pay to have it done), the woman was flippant and condescending and not AT ALL consultative. Without seeming to give it much thought, the woman asked if we wanted to go to a 5.75. While we were open to this, we pointed out that the previous gentleman we worked with was insistent that a 5 (from a 6) was the right size, so we were hesitant to go all the way back three quarters of a size so easily. The woman suggested that my fiancée's knuckle "must have grown an entire size" in the time since our first visit. She then again asked us if we wanted to go to a 5.75, with the impression that she didn't really want to go back-and-forth any longer. I understand that ring sizing is a sort of imperfect science and that bodies (and fingers) DO change, but the energy and attitude we received was seriously off-putting and, frankly, unwelcoming. We probably don't look or dress like most of Schmitt's customers, but we are nice people and can afford to shop there (not that that should matter). We left Schmitt's and took the ring to another local jeweler (see my other reviews) the same day where we received excellent, friendly, and consultative service. Turns out you can put beads on the inside of a ring that is slightly too big to help balance things out! My fiancée now has a perfectly-fitting ring, size 6 with two small beads on the inside to help stabilize it once over her knuckle. We gave Schmitt's an honest chance even after they messed up badly the first time, and they blew it. Please go elsewhere.

Great service! Really listen to what you want and help you create it! Their repair work is…read moreexcellent too.

I honestly couldn't be happier with my wedding band. My engagement ring is a little unconventional,…read moreand I was set on getting a band that fit just like a puzzle piece in top of my engagement ring, so when we walked into the store and told Mr. Praful what I had in mind, he immediately said he could do it (many other people we saw said it was a bad idea, tried to convince me that my idea of a band was to manly lol so I was stoked). He made it a wonderful experience for both me and my now husband. We hand picked the diamonds we wanted the band to have encrusted, we talked about the design and prices and, let me tell you, YOU HONESTLY WONT GET BETTER SERVICE ANYWHERE ELSE. I am so happy with the final result, and I am so proud to wear my custom wedding band every day. I'll honestly just keep going back to this jewelry store forever for all my needs and future anniversary presents. 100% recommend.

My fiancé and i went in to shop for a wedding band. Owner was very nice and appeared knowledgeable…read moreabout diamonds. However, the band I had my eye on was labeled $600 yet when my fiancé asked the owner how much it was, the owner ripped the tag off and said it was $850. Needless to say, we walked out and took our business elsewhere.

6/4/26 Paid another visit during Scottsdale shopping day…read more Today I brought in some of my un-used diamond rings and heavy Gold bracelet to liquidate memories of the past. Although not quite at its peak, Gold is valued at ~$4k/oz. My diamonds are being removed for future use and the gold from these rings was purchased by LG. Total Gold weight priced nicely. Don't let your never-to-be-used jewelry sit in the safe alone in the dark. Separately, I'm having Jamie size a couple of others that don't fit because of fitness progress (Yes). Trust David, Jamie and London Gold to take care of you my Friends-SYOY!

Nicollete was a superstar in helping to guide me through the entire process for designing a…read morebeautiful piece of jewelry. I absolutely enjoyed working with her! This location produced amazing jewelry!

Over priced, really bad hours. Look if a "jeweler" is selling invicas watches you know they are not…read moregood. Their hold "buyback" is a joke and just a fraction of the true value. Do yourself a favor and find a different jeweler... this place has crashed out with the new owners. You also put the clasp on backwards. Attention to detail at this business is trash.

I had my aunt's ring, which was more sentimental than valuable, sitting in a box for years. It was…read moreold, looked like a diamond, and I brought it in thinking I might have it resized. I have used this small shop successfully for minor repairs under the past ownership, and I was impressed by the continued great customer service. I really appreciated the time they took. Unfortunately, when they examined my ring, they noticed the mounting had cracks which could lead to the diamond falling out. (They showed me). The repair would be expensive, but what shocked me was when I was told that a jeweler with different equipment might be able to laser-weld the repair for far less. This was not something I wanted to invest a lot of money in, and I really appreciated their helpfulness and giving me an option. That will be remembered when I have other needs, or someone is looking for a jeweler.

I was so disappointed today and I will not be going back. I have been using this jewelry stores…read morefor several years and their work and price was great. I wear a very thin band on my index finger and it got caught on a swing and broke. Normally it has been $30 for years and today it was $60, I asked "why" and was told that "they had to strengthen the ring". Come on !!!.... I am not stupid. I realize prices go up but double. I know it's not a lot of money but it is the principle. They just lost a customer

Highly recommend Freytag fine jewelers! They are so friendly, fair and kind. They were able to…read morerepair my fine jewelry while i waited and even cleaned my jewelry i was wearing.

The service was superb and professional. Mr. Netzband was particularly helpful and friendly as was…read moreour sales lady while choosing an appropriate anniversary gift for my wife. ​​Pricing was very considerate which made the purchase a good investment as well as a gift. Would highly recommend them for any jewelry concerns or needs.​

You know the sit-chi-A-tion: you've got jewelry collecting dust in your drawer because it's broke…read more What's a girl to do? Get your favorite pieces fixed! I finally found a store close by, to repair my one-of-a-kind Bolivian lapis lazuli and sterling bracelet. Ariana helped me with my jewelry repair order: explaining how they would clean out the bezel (the groove the stone fits inside of), straighten it and then pop stone right back into it, with some glue of course. I was thrilled to pick up my bracelet, looking good as new and wearable again. Yay ~ I've missed you old friend! After that, I couldn't help but notice their collection of vintage sterling rings and pearls, as well as rare and unusual pieces, like a sterling silver Tiffany flask from 1911. Yes 1911! Ariana patiently took out items from display cases for me to take a closer look at & try on. Not only do they do outstanding repairs, they also carry a fascinating inventory of vintage high end items and gently used jewelry. Thanks to your team for great customer service!

Christian is as amazing as his father Jason! I just love…read morethis jewelry store, they are always so honest and wonderful. I brought my friend with me today and she left with the most beautiful ring and another example of amazing service where it's clear the focus on customer satisfaction and value, not sales. They have such uniquely beautiful pieces and what they don't have they will design for ups at they did for me years ago. Still my favorite ring, thank you Brittany!

Favorite family jewelry store in the valley. They were friendly and helpful in redesigning my…read moreengagement ring. I was very pleased with the end product. They are also working on other items for me. We even received the jewelry quicker than originally promised. They are fair and trustworthy and I would highly recommend them for your jewelry needs. We worked with Brittany and we really enjoyed working with her. We did pop in one time without an appointment, and she was off that day so we worked with Jason Ganem. It was after the holidays and the store was very crowded. This is did not hinder his ability to help us and we never felt rushed.

I couldn't have had a better experience with Hamra. This was my first luxury timepiece purchase,…read moreand Patrick made the entire process seamless. He was professional throughout, but what stood out most was how personal the experience felt -- never transactional. I walked away with a watch I'll cherish for the rest of my life, and just as importantly, a relationship I look forward to continuing for future pieces. If you're in the market for a watch, Patrick at Hamra is the guy to see.

Went in looking for my first Rolex, this was my first time here with Hamra and my third walk in at…read morea Rolex AD in total. The 2 gentlemen I spoke with were very nice and attentive. Took down a few of the models I was interested in and even gave me the nice magazine they had on display. Don't waste your time at fashion square, come to Hamra!