We're visiting from out of town and I've been wanting to give this place a try. I'm so glad we did! The line wasn't long, even then if it was I would've gone either inside to order or had ordered ahead of time for pick up. The long line I believe wouldn't be so much the employees fault. If anything it's more on the customers side, most of the time customers will order x amount of drinks that'll cause the back up of the line. I didn't get the chance to get the girls name that was took our orders and the other that was at the register. They were super nice and helpful and made the whole experience amazing! I really appreciate how they were personable, friendly and had great customer service skills. In addition to that they had product knowledge. It was really helpful that the person taking orders could offer suggestions on drink orders being that I was a first time customer. We also ordered food two burritos and the sriracha sour cream or cream cheese sauce that came with it was really good! I can't wait to come back again and try a new order. read more

Coffee is like duct tape. It fixes everything. What's not to love at Black Rock? This Black Rock is pretty much like all the rest. Lots of seating, good lighting, the staff is friendly and they have a convenient drive-thru. While this will probably not be a Black Rock Coffee Bar that I visit often, this is the one closest to my parents' house. It's a great place to stop when I need an extra boost of caffeine before having to help my parents with whatever phone or Facebook problem their having. Just a note: The Strawberry Blondie with Sweetheart Coldfoam they had going on for Valentine's Day... tasty! Very Instagrammable. read more

Black Rock Coffee Bar - The Strawberry Blondie with Sweetheart Coldfoam. - Coffee & Tea Near Me - Glendale, Arizona

The drive thru is always super crazy in the morning so I walked inside this time. The girl at the register was welcoming and nice. Got an iced drink and a vanilla donut. The donut looked and tasted old like it was about to be pulled for the Best Buy date, but I ideally love that donut. Tried the seasonal Strawberry Latte decaf and it was good. read more

Black Rock Coffee Bar - Strawberry Blondie - Coffee & Tea Near Me - Glendale, Arizona

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I tried to give this place another chance but it failed yet again. I waited in line for 37 mins and only 5 cars were in front of me. Not sure why it took so long. read more

Coffee was delicious I got a hot Mexican mocha sweet. The baristas made it perfectly how I wanted it and whole experience was great. They even put it in my Fellow Cup. As to not waste there plastic/cardboard cups. As per my request. read more

My iced shaken espresso is made perfectly at this location! Also, Saige (Sage) is the BEST, has amazing energy and great customer service! (: read more

First time at a Black Rock. Used the drive thru because it was raining and I didn't want to get my poor little head wet. I'm a BASIC B when it comes to coffee drinks. Vanilla latte. Boring. But like it. Well, I decided to go off of the recommendation of the lovely barista, Kenzie, and I got out of my comfort zone and ordered and iced white snickers! Holy cow. I'm writing this literally five minutes after I left because I finished the damn thing already. May become a new favorite. Because it was my first time and I was trying something new they treated me right. Super friendly without being overly sugary. Will def be back, maybe not this location, but one near me. Thanks Kenzie. You're doing what every owner wants. Keep up the great work! read more

Services absolutely sucks at this location. Drive thru can't keep the orders straight. Stood around for several minutes waiting for my mobile order and not a single employee acknowledged the customers that had walked in before me, or myself. I've given one too many chances to this place and it's clearly not going to improve. Just go to a different location or coffee shop in general. read more

Black Rock was good! I got an iced caramel blondie and a breakfast sandwich and both were so good. The coffee had the perfect balance. Smooth, not too sweet, and just strong enough to keep me going. It's also such a nice spot to get work done. Great vibes, comfy seating, and good lighting. Definitely a go to study cafe! read more

Black Rock Coffee Bar - Iced Caramel Blondie - Coffee & Tea Near Me - Glendale, Arizona

Love this place! The service and the wait times are amazing! I'd rather go here than the Dutch Bros that's right across the street from me and 5 minute from this place! Love the coffee! Love the energy drinks too! The best! read more

Great customer but their espresso machines need to be replaced. I've been to multiple location where this has been a problem. This causes longer wait times and customers to get irritated with staff. read more

First off the team is fabulous and customer service is always great. However, the espresso machines constantly go down making lines and wait times long. I've gone to a few other Black Rocks and this seems to be a problem for multiple locations. Maybe consider switching espresso machines to a more quality product, because something is off. read more

From Alaska and on a coffee hunt! Black Rock was my 2nd attempt and became my number one spot in AZ. Iced shaken espresso with cold foam was close to what I get in Alaska. I went the next day and ordered caramel blonde. Delicious. Today I ordered kickstart cold brew. Service was fast and friendly. Today I went inside it was busy and the baristas were very professional, and enjoyed working. The cafe was very clean although attracted bees we were also told by staff about that. read more

I feel I've given this location more than enough chances to get it right. Been there about 10 times. Dirty chai has been thoroughly underwhelming. Tip: use a better chai than Oregon. I can make that garbage at home for a lot less money. Iced coffee tastes like cold dishwater a coffee pot was washed in. That the drive-thru out. It worked the third day you were open. Never since. And how can you call that thing a bagel? Other locations have admittedly been much better both in Phoenix and Vancouver. read more

I am a huge fan of the frozen fuels. However, this location has been disappointing with the food the last couple weeks. I have included a picture of what my ham and Swiss croissant looks like this morning. Also, the service is super slow at this location. I had hoped with time it would improve. I tend to see employees talking more than working and sometimes see them on their phones. The overall impression is a very disorganized location. read more

Black Rock Coffee Bar - Ham & Swiss Croissant - Coffee & Tea Near Me - Glendale, Arizona

I've recently had this coffee and the baristas were so friendly and helpful to my needs. I loved the coffee and when I'm in the area I try to grab one read more

Great service! It was my first visit so I had to ask for a second to review the menu before I ordered. They were very accommodating. I'll be back for sure. read more

Stopped in for a quick coffee today, not too crowded in there, employees looked friendly with smiles on faces, it's good to see workers that enjoy jobs where they can laugh at their work place, I love their cold brew it's so smooth and rich, I always add vanilla and cream, never disappoints! read more

I did the first time drive thru & felt so bad that I showed up few mins before closing, well not knowing because it was my first time. The baristas were so nice & even let us try one drink on the house. The 2nd time, I ordered online & picked up, it was quite nice & fast. I am definitely coming back, just wish there's lot more all over the valley esp in my new town I'm moving to. read more

Black Rock Coffee Bar - a hand holding a cup of iced coffee - Coffee & Tea Near Me - Glendale, Arizona

Excellent customer service: "HOPE" was incredibly kind and guided my friends and I in selecting what to order, as it was our first time for some of us. We were quite pleased with the outcome. I had an excellent refresher! Finally, It was a great atmosphere to hang out with friends so I warmly suggest this location! read more

Black Rock Coffee Bar - Passion Fruit Strawberry Iced Green Tea with Dragon Fruit - Coffee & Tea Near Me - Glendale, Arizona

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This is my go to coffee spot! Whether if it's for a Jalapeño/ cheddar toasted bagel with cream cheese, or a white chocolate snickers... or an Irish coffee with coconut syrup this place always makes my drinks to taste. I am always greeted with great customer service and are understanding if my drink is accidentally made with coconut milk. The line is always short, and quick making every day a convenient spot to stop at. I have sat inside the coffee shop and love the inside environment, calm and peaceful ( especially when the patio door is opened up) Thanks black rock read more

The menu inside is pointless. It's so far you can't read it. Energy drinks suck. They are just a monster with some food coloring

I asked for a coffee with no ice and this is what they gave me for eight dollars.I have never received an empty cup before read more

Black Rock Coffee Bar - Shaken Espresso - Coffee & Tea Near Me - Glendale, Arizona

I love this place!! The coffee is always to my liking and staff is always friendly and helpful.

My favorite location! My drinks are always delicious and the service is wonderful. I never miss a Tuesday for their $3 student and staff special! read more

Hit or miss :// last time I went I think they had someone training and made my coffee but she was very friendly ... but the coffee was a bit bitter however it was very clean inside and pretty .. still a good place for when I need a good coffee run instead of sbuxs read more

I was excited to have a coffee spot nearby because it's slim pickings around here. However, I did expect kind, happy voices and personalities; like I get from my favorite place. Especially given its a coffee shop, I thought everyone would be perky because of the caffeine, I was wrong. LOL. I proceeded with my drive thru experience because you know, you're already in the drive through. I got a Carmel Truffle Iced Mocha and a Lemon Poppy Scone. The coffee was definitely caffeinated but that's the best I can say about it. The scone was sooooooooo dry it flaked all over. Maybe it was just one of the day olds, since I went later in the day. Because I could walk there from my house, maybe I'd go again. No promises. read more

Black Rock Coffee Bar - Lemon poppy seed scone - Coffee & Tea Near Me - Glendale, Arizona

It would be nice if they close at the time they say they close at they're always closing early sometimes up to 30 minutes or more early. I understand employing kids but sometimes you need at least one adult on staff to make sure your business is Being ran to the standard it says it will be read more

TAKE MY MONEY!! I have found this gem of GrubHub and now I have a new go to coffee spot. Totally worth it they have the largest cups of coffee I have seen for a reasonable price too. I had a "iced jackhammer" and my mom had a "hot Americano", with havelnut, almond milk, and stevia and the only regret was not adding extra hazelnut flavoring. She loves it! My sister got the Italian soda for the first time. She just said next time she won't add cream. But yes we WILL be ordering again, and soon. read more

good coffee good service no ac tho not a good look it's a brand new building too hasn't even been a year yet and it's already broken get it fixed it's hot in here read more

Not the first time where they take forever because they don't want to use the mic to take orders. Got there at 7:25 pm with my kids in the back crying and they never decided to go outside to cut off the line like the competitors do to make sure they don't waste customers time. Finally got to the cashier at 8:05 and they told me no more orders as they close at 8 even if they just took an order at 8:00.... Coffee is overpriced and take like 15 min to complete an order. Not even a voucher was offered... i understand they have to go home but horrible customer service to say the least. Please train this location to do better!! read more

The coffee is amazing love the girls at 75th Ave and Glendale ave the service is awesome

food was ok. in order coffee and a burrito. which i tried to look at their menu and see what was in it and it does NOT say. It doesn't say either that its spicy. I couldn't eat it. Plus it was more of a hash burrito than eggs in it. So disappointed. read more

Black Rock Coffee Bar - Spicy, little egg and way so much of hash potatoes:( - Coffee & Tea Near Me - Glendale, Arizona

I came to the grand opening week every day for this location and came once a week since it has been open. But after my experience today, I will never return to this location. I waited in line for 30 minutes with only 2 cars ahead of me and they would not take orders at the window. Finally got to the window and placed my order. I told the girl I was using the $2 drink card we received. She said we couldn't use it because it was for a different location. Okay, that's fine I had one left from their location so I changed my order and handed her the card. She brought over another girl and the girl said "we can't accept this anymore because it is expired" I showed her there is no expiration date written on the card and she said "yeah I know but we just stopped taking these". So I got my credit card back and left with no drinks and will never go back. Awful customer service. After waiting in line for 30 minutes with a screaming newborn wanting to get out of line but trapped, I couldn't even get my coffee to get me through the day. If you wanted the cards to expire, then write an expiration date. read more