I'll have to say I've never experienced not one, but two smart mouthed employees like this in one establishment in my life. And in my first encounter with this restaurant too!! I phoned the restaurant after googling for a bbq place nearby. The girl that answered the phone lacked listening skills failing to hear when I stated up front that I had never been there, had no menu, and wanted to place an order for some sort of rib meal FOR JUST MYSELF. This means that it is just me, a meal for ONE PERSON. But she wasn't listening and begins to rattle off about a full rack of ribs for two with four sides. I state again that the meal is just for me, one person, and she again repeats the whole rack of rib meal to me over again!! So again I say that I'm wanting to order something JUST FOR ONE PERSON. She became beligerent, was immedialy flippant and said, "Well you can get a half slab with two sides!" Then I again stated I had never eaten there before and could she please tell me what the sides are to choose from. She became irritated at this for some reason and rattles them off like she was a contestant in a speed reading contest. I asked her how much the meal would be and she said $9. Then after I chose two sides, she never bothered to give me any further prices or a total. She also interrupted me twice in the conversation, acting as if she could care less about anything. She didnt say "thank you for your order" or "goodbye", but just hung up. When I arrived and came in the door, the sun was behind me and caused quite a glare and having never set foot in the "hole in the wall looking place", I nearly tripped on a 6 inch step they have in front of this counter that I guess you walk to after you get your bearings after coming in the door. The place has a rather odd layout and not like any restairant I've ever been to. No one even said anything when I nearly fell on the floor and the girl behind the counter didn't even act like she cared or even noticed, and didn't bother to ask if I was okay. Moreso, she didn't greet me or even smile. She just stood there and blurted out if I was there to pick to food despite the obvious fact that I was still recovering from nearly falling on the floor from the trip hazard of a step that is there. I commented that a ramp would be safer and in her rudest,miss know it all tone, she replies, "Well there's a sign hanging right there!" My reply? "Well, it certainly is effective in helping people to avoid tripping and falling on a step that is not even obvious when you come into the establishment from the outside sun." The girl ignores my comment, doesn't say she is sorry or show concern. Instead, she continues with her smart alleck attitude, saying, "Don't know why you didnt see it, its right there!!" As I was still reeling from my near trip and fall, and then realizing how rude the girl was being to me, she just keeps talking in her rude tone and says, "that'll be "21.__". I replied, "I thought it was 9.00 plus just two sides". At that very moment, another smart mouthed girl comes up to the counter and spews at me, "I TOLD YOU TWO TIIMES ON THE PHONE IT WOULD BE $9 PLUS THE SIDES!!" (Recall, that I mentioned earlier that she never gave me any total, nor did she quote what the cost of the sides would be). I didn't reply to either of them at that point, but simply stuck my cash back in my wallet, looked at them both and said "I've never experienced such rudeness like this. What horrible customer service in a restaurant" and I left, being careful that I didn't trip and fall on the obvious hazard yet again. I'm sure the ADA, if brought to their attention eoukd take issue with this for sure. I plan on calling the BBB and reporting the trip hazard to the DHS. Just because they claim a sign exists, it doesn't excuse the owner from his or her "duty of care" to their patrons. This is a personal injury lawsuit waiting to happen. Overall, the staff I came into contact with lacked basic manners, customer service skills, proper training and respect, all of which are direct reflections of the owner and/or management. I would never eat here or recommend this place with its hazardous conditions, and smart mouthed staff to anyone. It's not worth the physical risk or the verbal bashing you'll receive when you dare to enter the premises. read more